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Role: Service Charge Director Location: Exeter Salary: Competitive salary, plus benefits Contract: Permanent Hours: Monday to Friday – 9am to 5pm (35 hours per week) Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as a Service Charge Director, you will play a pivotal role in achieving our vision • Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers., • Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential., • Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way., • A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: • Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers, • Consistent: We deliver dependable results, building trust with customers and colleagues., • Simple: We simplify the complex, ensuring our financial processes are straightforward and understood., • Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As a Service Charge Director, you will contribute to our vision of being the UK’s favourite property manager by: • Driving the strategic direction and delivery of our customers’ financial experience, enabling FirstPort to become a truly customer centric business and the ‘UK’s favourite’ by leading a team of service charge accountants to enable distribution of accurate and timely service charge financial accounts and budgets., • Leading innovation and thought leadership, seeking to push the boundaries of opportunity throughout the division and the wider business, whilst leading on the BAU financial service charge delivery of customer accounts, pertaining to our first-time resolution principles with a proactive and tenacious approach to resolving and reducing complaints and financial enquires upfront., • Leading and developing a team of service charge accountants and administrators, driving performance to enable delivery of an effective and efficient service to internal and external customers, and contractors., • Attend Regional Board Meetings. This role reports to the Director South-West and has a team of up to 3 direct reports. Key Responsibilities: • Lead and drive team performance and delivery, effectively assigning and organising all workloads appropriately to manage financial service delivery requirements within legislative requirements and company expectations., • Provide effective leadership to motivate, engage, maintain morale and achieve high standards within their team, including one-to-one meetings, coaching, Performance Development Reviews and regular team briefings, ensuring all people-related tasks are completed as documented in company procedures., • Continually review departmental data and trends, including employee attendance and performance to ensure set targets are met., • Empowering teams to take ownership and use their judgement to provide timely personalised responses in a way that appropriately balances the needs of customers, our people and FirstPort., • Creating a positive, diverse environment, identify talent and create development and succession plans., • Encourage and promote collaborative working with operational colleagues to increase the quality and speed of responses to customers providing data and analytics to your stakeholders to drive service improvements and operational accountability., • Ensure all Service Charge Accounts and Estimates are issued on time, are accurate and are of highest quality within required timescales and standards., • Identify ways to improve the service charge accounting process, pack of information to customers and reduce queries and contact first time every time., • Establish and embed clear and rapid escalation processes ensuring that we deal with customer escalations in a speedy manner, and providing feedback to the team to improve customer experience whilst supporting first time resolutions are in place and collaboration with Customer Services enables resolution of complex service charge finance queries., • Drive strategies across the team to enable financial accountability and upskilling surgeries to your Operational stakeholders to educate on Service Charge Finance protocol, procedures and legislation impact., • Strengthen relationships with Operations and our Customer Service Teams through refined and simplified processes. Required Skills & Qualifications: • Professional accounting qualification., • Strong accounting technical knowledge and people leadership capability., • Experience working with Audits and process improvements., • Self-motivated and works well in a fast-paced environment., • Excellent IT skills, and up to date with new technology with a strong finance Systems Knowledge specifically essential for QUBE., • Experience in leading teams, employing a range of leadership skills tailored to the collective and individual needs to drive performance and employ performance management plans where required., • Strong customer and employee focus with the ability to utilise data insights to drive performance improvement and capability., • A driven individual with the ability to work at pace and be agile, reacting to customer demand where necessary., • Taking a customer centric approach, anticipating the customer’s future needs and building your team’s skills and performance accordingly to truly drive the highest level of customer experience., • Confident, articulate communicator – both orally and in writing; able to build relationships with all employees, from site-based colleagues to directors, key clients and stakeholders., • Ability to establish the root cause and remove demand failure., • Ability to influence individuals and engage and manage stakeholders at all levels of the business., • Results orientated and delivers against action led deadlines and legislative requirements. What’s in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.

A regional police force in Exeter seeks a Director to lead the new Corporate Development Department. This unique opportunity offers a competitive salary, flexible working options, and the chance to influence public service significantly.

Graduate Recruitment Consultant (Engineering) £25,000 rising to £30,000 upon promotion + Excellent Commission (£45-£50k OTE) + Clear Pathway to Management + 25 Days Holiday + Pension + benefits Exeter Are you a recent graduate with a great attitude looking to develop your career and make your mark professionally? On offer is an opportunity with one of the fastest growing recruitment businesses in the Southwest, with offices in Bristol, Exeter and now London we have grown from 8 to 50 people in under 3 years. We have an excellent training and development structure allowing you to become the best version of your professional self. The environment is fun, engaging and encourages people to perform at their best, this is an opportunity to shape your career with a specialist technical and engineering consultancy covering the whole of the UK and farther afield Responsibilities: Business Development of new clients educating them on our recruitment service Writing compelling job adverts Interview and shortlisting candidates Strategic sales and business development Learning our process in classroom and live environments Great listening skills Great attitude to develop professional skills The Person: Motivated, driven with big aspirations Ambitious and resilient The Benefits Personal development, training and leadership training Unrivalled progression to Management and Director level 25 days holiday Salary rising to £30,000 upon promotion Excellent commission structure If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. BBBH13982C Keywords: Recruitment, Consultant, Technical, Engineering, Manager, Principal, Senior, Sales, Account, Exeter, Devon, South West, Trainee, Graduate, Junior, Progression, training. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. TPBN1_UKTJ

We're recruiting a Service Director - Waste & Environment to provide strategic leadership across a broad and high-profile portfolio of environmental, regulatory and place-based services. Lead and manage Environmental Services, Regulatory Services, Heritage & Green and Blue Infrastructure, Waste

Key responsibilities Provide visible, credible and visionary leadership across Waste and Environment related services Lead and manage service performance against internal and external KPIs and statutory requirements Oversee the development, implementation and monitoring of environmental, waste, r

We are seeking an accomplished and strategic senior leader to join a local authority in Berkshire as Director of Housing Services. This key role will provide leadership across housing and landlord services, setting the strategic framework that supports the Council's corporate priorities while en

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Digital and Technology Services (DTS) designs, builds and runs the digital services of HMCTS. Deputy Director, Digital Project and Change Delivery. HM Courts & Tribunals Service (HMCTS).

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As our Director of Customer Service, you will provide visible, resilient leadership to a large, dispersed team delivering a demanding service. You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housi

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Drive the successful delivery of various IT services, including break-fix services, dispatch services, managed services, cloud services, project management, application development and maintenance, infrastructure services, cybersecurity, and digital transformation initiatives. Minimum of 15+ years o

Playout DirectorLondon,London,United KingdomRed Bee Media is one of the world’s leading media services companies. Working with broadcasters, content owners, platform operators and brands, the company blends technology and creative expertise to provide a range of services; from playout, multi-platf

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We’re looking for an experienced and customer-focused assistant director of service charges to lead the delivery of accurate, transparent and compliant service charges across Peabody’s portfolio of around 91,000 properties, with an annual value of approximately £110 million. Reporting to the Di

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Joint Head of Legal Services or Legal Director or, depending on the skills and experience of the successful candidate. Today, our services include legal support in housing, community care, immigration, and social security through our community legal services. The Legal Director is a newly created se

A multidisciplinary consultancy in the UK seeks an Associate Director & Lead Fire Engineer to establish a new Fire Engineering service. The position offers a competitive salary and clear progression to Director as the team expands.

A leading governmental communications office is seeking a Director, Prime Minister’s Official Spokesperson.

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Collaborate with cross‑functi

Candidates will have an opportunity to speak to the hiring manager Steven Greenwood and should reach out to director. DBT’s Grant Delivery Directorate is at the heart of our department’s mission to drive economic growth. You will need to lead your team with clarity and enthusiasm and work confid

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About The Role**# Marketing Service Line Director, APAC and Global Occupier Strategy and Solutions# Role PurposeThe Marketing Service Line Director, APAC and Global Occupier Strategy and Solutions is responsible for leading and delivering integrated marketing and communications activity for

Industries: Government Administration, Government Relations Services, and Human Resources Services. In collaboration with the HR Director and HR Deputy Director, you will lead the HR function to implement the people priorities outlined in the HMCTS Strategic Plan. HM Courts & Tribunals Service (HMCT

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Business DirectorLondon,London,United KingdomOVERVIEW OF ROLERed Bee Creative is seeking a senior executive to join the agency on a 12-month contract to cover maternity leave for our Deputy Managing Director. Director CommercialData Privacy AgreementI agree that my CV can be used to identify skills

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An industry-leading engineering firm in the UK is seeking a strategic leader for the Water Asset Design service line.

Our Director of Communities, Health and Partnerships will:. Why would you like to be our new Director of Communities, Health and Partnerships? (up to 500 words). For an informal conversation about the role, please email Carrie Hirst, outgoing Director of Communities, Health and Partnerships.