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Operations Manager Reports To: Operations Director Location: UK Head Office (Hybrid – Accrington, Lancashire) About the Role Fortidia is currently recruiting an experienced Operations Manager who is looking for the opportunity to be part of a larger, global, innovative business operating across the logistics, retail and ecommerce industries. An exciting technology driven organisation, encompassing three brands, World Options, MBE UK and Pack and Send UK and part a wider global organisation Fortidia. This role will bring exciting opportunities for development both within the UK and across the 12 countries within which we and our brand partners operate. With our industry leading technology, a fantastic reputation across several brands, and our commitment and continuous investment in the employee experience, we believe we are #peoplepossible and can offer a fantastic platform of opportunity, growth and progression. If you are an ambitious, passionate candidate who thrives on both challenge and accomplishment, then join us on our mission for global success by sending your application today. Key Responsibilities • Manage the reporting on departmental day to day activity and financial and reputational performance., • Manage the provision of operational support to both the network and directly to customers., • Support the Operations Director by liaising with third party providers, managing supplier contracts, laising wit courier partner to negotiate contracts and provision of services, developing the departmental strategies and improving processes and performance., • Support franchise network and help increase profitability through the implementation and management of new products and services., • Develop and implement operational policies and procedures., • Monitor and analyse operational performance metrics, identifying areas for improvement and implementing solutions., • Manage and optimise resources to achieve operational goals., • Ensure compliance with regulatory requirements, specifically Anti Money Laundering regulations, holding the post of Deputy Compliance Officer., • Collaborate with cross-functional teams to drive operational efficiency., • Oversee the recruitment of new team members with the support of the People Department., • Provide leadership and guidance to the operations management team., • Foster a positive and productive work environment., • Deal with high level complaints from network escalating to the Operations Director, if necessary. Who You Are • A natural motivator who thrives on helping others grow their businesses., • Energetic, proactive, and resilient, with strong interpersonal and coaching skills., • Team-oriented yet highly self-managed, adaptable, and comfortable in a fast-paced environment., • Proven expert in operations management or a similar role., • Excellent problem-solver with solid decision-making skills., • Proficient in using relevant software and tools., • Strong leader with team management abilities., • Data and performance driven contributor used to work under pressure., • Effective communicator with active listening attitude and empathy. What We Offer: • A vibrant international environment in a continuously growing company with many professional and personal development opportunities., • Extensive training and development opportunities within the group., • A multicultural organisational structure., • Company Pension Scheme (Aviva)., • Paid volunteer day., • Free parking on site., • Permanent, Full Time, Hybrid work pattern., • Annual Leave 23 days plus 8 bank holidays, increasing 1 day with each year service to a max of 28 days. About Fortidia Fortidia is the brand identity of MBE Worldwide S.p.A. -a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value. For more information, visit the Fortidia Group websites: ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - - ___ - ___ - ___ - ___

Stabilise operations across a complex PFI hard FM healthcare environment. Ensure resilience of day-to-day operations in a challenging, high-demand environment.

Stabilise operations across a complex PFI hard FM healthcare environment. Ensure resilience of day‑to‑day operations in a challenging, high‑demand environment.

Chubb Fire and Security has an exciting and rare opportunity for an accomplished UK Sales Director to lead our commercial sales function. Own sales and service growth performance through a defined set of quantitative and qualitative KPIs. Established over 200 years ago, Chubb Fire & Security are a g

The Children’s Services directorate plays a major part in this city-wide mission, by raising aspiration, boosting achievement, and ensuring families get the support they need to flourish. Reporting to the Director of Children’s Services, this role will play a pivotal role in helping our children

Service Director - Legal & Governance (Monitoring Officer) Location: Shropshire (with flexible and hybrid working arrangements).

Key responsibilities Provide visible, credible and visionary leadership across Waste and Environment related services Lead and manage service performance against internal and external KPIs and statutory requirements Oversee the development, implementation and monitoring of environmental, waste, r

We're recruiting a Service Director - Waste & Environment to provide strategic leadership across a broad and high-profile portfolio of environmental, regulatory and place-based services. This is a key corporate leadership role, responsible for leading Environmental Services, Regulatory Services,

We are seeking an accomplished and strategic senior leader to join a local authority in Berkshire as Director of Housing Services. This key role will provide leadership across housing and landlord services, setting the strategic framework that supports the Council's corporate priorities while en

Lead the creation, continuous improvement and delivery of customer service, and the strategic development of operational requirements, process and technology to deliver key service outcomes for customers across B2B and B2C environments. Act the Voice of the Customer across the organisation, includin

As the Director of Service Operations you will define and deliver the Service Operations strategy, covering service design, transition, operations and continual improvement, ensuring service management practices are pragmatic, scalable and aligned to business goals. We are actively looking for an In

A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks.

We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets. We deliver a f

The Senior Director, IT Service Management is responsible for ensuring the readiness of the InvestCloud Private Markets Network (PMN) across product technology, participant service management, and IT operational elements. Client Service & Service Delivery. Own the Service Introduction plan and book

Service Transformation Director (Health and Life Sciences Advisory). To provide expert consultancy and leadership for a team managing large‑scale service redesign and improvement programmes across UK and International health and life sciences organisations. Lead development and execution of servic

A large housing organization in London is seeking an Assistant Director of Service Charges. The position offers a unique opportunity to influence service charge strategies and lead improvements in service delivery. This role involves leading a team to ensure the delivery of accurate, transparent ser

A community-focused waste service provider in Lancashire is looking to appoint two experienced Non-Executive Directors (NED) to join its Board.

Work closely with the Executive Chef, Events Sales Director, and all leadership to ensure seamless communication between departments on menus, service flow, event standards, and programming. Oversee daily service execution for events + restaurant service. The Service Director is a strategic hospital

A government agency in the United Kingdom is seeking an experienced leader to define and oversee product strategy for the Synergy Shared Services Hub. This role involves building skilled teams, leading IT-enabled service design, and ensuring compliance and performance. Applicants should demonstrate

Provide strategic oversight of key functions including Legal Services, Internal Audit, Information Governance, Democratic Services, Elections, Coroners and Registrars, and the Statutory Scrutiny Officer. Designated Proper Officer for Registration Services. Passionate about strong governance, ethical

IT‑enabled service design and live service management. Lead the design and delivery of new IT‑enabled services within a shared services environment. Oversee the operation of live services, demonstrating the ability to manage change in a SaaS‑enabled service environment.

A government body is seeking two experienced Deputy Directors to lead its Service Delivery Directorate. This role involves strategic direction for services, collaboration with various teams, and implementation of innovative solutions. Strong leadership and a commitment to service delivery are essent

Reporting to the Director of Land Registration Services, these roles have delegated authority for leading Service Delivery Group activities, focusing on delivering and improving key end‑to‑end services with increased emphasis on customer need and experience. As Deputy Directors in Service Delive

AV/Event support services and Service Delivery. Astreya is seeking a strategic and operationally driven Service Delivery Senior Director to oversee end-to-end Audio Visual operations for one of our largest global customers. Service Lifecycle Management: Oversee the complete AV service lifecycle, ens

Digital and Technology Services (DTS) designs, builds and runs the digital services of HMCTS. Deputy Director, Digital Project and Change Delivery. Deputy Director, Digital Project and Change Delivery.

Reporting to the Director of Homeowner Services, you will be accountable for setting, reviewing and issuing service charge accounts for social tenants, homeowners and commercial customers. We’re looking for an experienced and customer-focused assistant director of service charges to lead the deliv

Today, our services include legal support in housing, community care, immigration, and social security through our community legal services. The Legal Director is a newly created senior leadership role and will lead and shape Release’s legal services, setting the strategic direction and ensuring t

A multidisciplinary consultancy in the UK seeks an Associate Director & Lead Fire Engineer to establish a new Fire Engineering service. The position offers a competitive salary and clear progression to Director as the team expands.

A leading art business in London is seeking an experienced Operations Director to oversee UK operations, ensuring high-performance delivery and exemplary client service.

A leading housing organization in Greater London seeks an Assistant Director of HomeCare – Repairs to oversee the repairs team and enhance service quality. Responsibilities include driving service improvement, ensuring compliance, and collaborating with stakeholders.

The Senior Director, IT Service Management is responsible for ensuring the readiness of the InvestCloud Private Markets Network (PMN) across product technology, participant service management, and IT operational elements. Client Service & Service Delivery. Own the Service Introduction plan and book

A leading global bank is seeking a Director, Institutional Lending Partnerships to oversee the lifecycle of capital integration and build relationships with institutional investors like Pension Funds and Insurance Firms.

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e. It delivers end�

You will manage the account management team which consists of Account Managers and Account Director with overall responsibility for key strategic clients to ensure a best in market level of service. Our client boasts a state of the art performance marketing platform, excellent client services and th

Acro) provides collaborative total talent management solutions including staff augmentation and managed service provider (MSP) services for contingent labor; direct hires for experienced workers and early careers, as well as management of direct hires utilizing RPO providers; and other related value

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. Actively engage with end users and the Service Desk team to gather f

A public sector organization in Greater London seeks an experienced leader to oversee the PEEL inspection programme.The role involves strategic leadership and collaboration with senior stakeholders in policing and government.The ideal candidate should build influential relationships, support organiz

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e. It delivers end�

Our Mission is to enable the Government to protect citizens and provide vital public services by understanding and managing security risks. This is an exciting and challenging role working in the Directorate of Security Capabilities within GSG.

We’re seeking a future team member for the role of ETF Service Director, Vice President to join our Asset Servicing - Client Experience team. The ETF Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY delivers a consiste

Director of Controls Engineering and Service Management is a senior leadership position within Equinix’s Operations Excellence organization. Establish service level agreements (SLAs) and performance monitoring (KPIs) for controls engineering, monitoring systems, and customer expectations. Experien

A talent management firm in Greater London is seeking a Director of Client Partnerships.

We are seeking a highly commercially minded Client Service Director to oversee strategic client relationships, and ensure the consistent delivery of high-quality services, thereby driving revenue and ensuring unparalleled client satisfaction. You will be instrumental in overseeing the client service

A global IT services firm in the Greater London area is seeking a Senior PMO Lead / Director. This role involves strategic leadership in establishing PMO-as-a-Service, ensuring governance and exceptional customer service.

As the Service Delivery Director you are accountable for defining front line customer service strategy for our Viator-Experiences business. Director+ level with 10+ years experience in Customer Operations, Service Excellence or CX Transformation. Define service-solutions to reduce contact-propensity

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. Service Desk AI & Automation - Product Owner, Associate Director (Lo