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Brancaster House Financial Planning is a well-established, independent, FCA-regulated financial planning firm based in Norwich. We provide high-quality, client-focused advice to individuals and business owners and are now looking to appoint an experienced Senior Financial Administrator to lead our administrative function. This is a key, senior position within the business, ideal for someone with strong experience in an IFA or regulated financial services environment who wants responsibility, stability and a long-term career role. Please note:this role is specifically for candidates with experience in financial planning / IFA administration. It isnot suitable for general or non-regulated administration backgrounds. The Role -Office-based – Norwich, Norfolk • Full-time, permanent (8:30am – 5:00pm), • £26,000 – £32,000 per annum, dependent on experience As Senior Financial Administrator, you will be the administrative lead for the firm, working closely with the Managing Director and advisers to ensure the smooth running of the office and delivery of an excellent client experience. This role is fully office-based in the centre of Norwich and suited to someone who enjoys ownership, structure and being central to how a professional financial planning business operates. Key Responsibilities -Acting as the lead administrator for the business, overseeing day-to-day administrative operations -Managing and improving back-office processes within an FCA-regulated IFA environment -Full use and oversight of the firm’s back-office system, with Intelliflo / iO, for the management of: • Client records and data, • New business processing, • Reporting and ongoing servicing, • Client onboarding and fact finds, • New business processing and tracking, • Provider liaison, tracking and follow-ups -Supporting compliance-related administration, record-keeping and audit readiness -Ownership of workflows, templates and system processes to improve efficiency and consistency -Acting as a professional and personable point of contact for clients -Supporting and mentoring other administrative staff as the business develops About You You will: • Have previous experience within an IFA / financial advice firm, • Have good to advanced working knowledge of Intelliflo / iO (essential), • Understand regulated processes, documentation and have some compliance awareness, • Be highly organised, accurate and detail-focused, • Be confident in managing workloads independently and taking ownership, • Have strong written and verbal communication skills, • Salary: £26,000 – £32,000 per annum (dependent on experience), • Holiday: 30 days annual leave plus bank holidays, • Benefits: Death in service cover, • Workplace pension scheme, • Stable, office-based role within a growing professional business, • Senior position with autonomy and influence over processes, • Friendly, professional and supportive working environment

Context Childhood First enables children and young people to recover from early life abuse and relational trauma, to enjoy life and to achieve their potential. We do this through the provision of specialist therapeutic residential care and treatment, together with family and network support. We are also a UKCP Training Organisational Member accredited with Middlesex University, providing in-house clinical training to its clinical staff. Merrywood House, provides placements for up to 8 young people aged between 10 and 17 years old. Purpose 12 Months Fixed term Contract – Maternity Cover This is a senior leadership and therapeutic role within Childhood First’s provision of services for children and young people with complex needs. As the Deputy Director, you will work closely with the Director (Registered Manager) to ensure effective leadership and day to day management of the services and community. What you’ll bring to the role • Experience of leading a therapeutic care team ideally in a residential care setting., • Clinical expertise and focus on the planning and delivery of a therapeutic service., • A high level of communication skills and a methodical approach to work., • Experience of assessment methods and psychodynamic work with children, adolescents or families., • A sense of personal resilience and psychological awareness, and the ability to form open and constructive relationships including a willingness to consider self in relationship with others and in terms of impact on the work. Task • Support the Director in leading Merrywood House’s Therapeutic Community, ensuring the therapeutic community’s environment remains at a high standard, consistent with Children’s Home Regulations by being responsive to the needs of the children and staff., • Ensure there is an effective workforce in place to deliver essential services. This includes taking the lead role in rota management and recruitment campaigns. What we’ll do for you • Statutory and management training., • Monthly clinical supervision and weekly staff support groups., • 25 days annual leave plus public holidays., • Healthcare benefits and life assurance., • Up to 6% employer pension contribution., • Relocation package and recruitment referral scheme. Closing date: Friday 15 May 2026 Interview dates: Week commencing 18 May 2026 Any offer of employment will be conditional upon satisfactory completion of pre-employment checks, including right to work verification, background vetting, a Disclosure and Barring Service (DBS) check (which may include overseas checks), verification of qualifications, receipt of satisfactory professional references, and medical clearance.

An exciting opportunity has arisen for an experienced Head of Service Charges, Rent and Income to work with a Housing Provider based in Norfolk on a Permanent basis.\n\nSalary: £65,000 Per Annum\n\nThe Head of Service Charge, Rents and Income provides strategic leadership and operational oversight for the client's service charges, rent application and income collection activities. Ensuring that delivery is complaint, customer-focused, and aligned with best practice whilst maximising income across the and 7000+ homes, homeowners, freeholders on estate and garages.\n\nThe postholder leads on policy development, process improvement, and system enhancements of services under their remit whilst being innovative and ensuring they comply with legislative, regulatory and sector changes\n\nDuties:\n\nResponsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes.\nDevelop, maintain, and own the Service Charge Policy, Income Collection Policy and Feed into the groups Rent Setting policy owned by Finance.\nDevelop strategies for income collection to ensure cost recovery and minimise arrears across all tenures.\nDevelop strategies for financial inclusion and debt advice, helping residents access welfare benefits to sustain their tenancies.\nSet and monitor rigorous Key Performance Indicators (KPIs)\nRepresent the client at regional and national housing forums, building the organisation's profile and influence.\nLeadership of the day-to-day operations, role modelling a culture of learning, ownership, and trust\nProvide visible, values-based leadership contributing to cross departmental collaboration.\nSupport colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders.\nSupport the organisation to improve organisation knowledge regarding service charges, rent & income collection.\nCoach and mentor future leaders, promoting a culture of empowerment and accountability.\nCreate a culture of creativity, innovation and problem solving with all team members.\nCultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to our Inspiring strategy.\nAct as an ambassador for the client and explore ways in which to represent the work that we do and collaborative working.\nDeputise for the Director of Tenant Services as requireExperience Required:\n\nDemonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting.\nIn depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).\nDeep understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.\nExperience of income collection and welfare benefits.\nExperience in creating and developing policy and procedures.\nSubstantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards.\nExperience of identifying, interpreting, and implementing changes in response to new legislation or regulations.\nExperience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans.\nExperience in leading customer facing teams and a history of customer excellence & performance against KPI's.\nExtensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery.\nExtensive stakeholder management of both internal and external stakeholders

Bathroom Installation Manager\n\nNorwich\n\nUp to £50k Depending on experience + Car Allowance + Bonus\n\nElliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Norwich and the surrounding areas.\n\nMy client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Norwich or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include:\n\n * Conducting a technical survey within the customers property to enable right first-time installation.\n\n * Oversee installation teams throughout the install.\n\n * Conduct regular site visits to quality check and resolve any site-based issues.\n\n * Manage remedial works and warranty issues.\n\nThe successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential.\n\nMy client is offering a competitive base salary of up to £50k, plus £4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday.\n\nIf you have the skills and experience for this role please apply online ASAP as immediate interviews are available

A brilliant opportunity to suit a truly dynamic and flexible sales professional who thrives working in a retail-based environment. Within this role, you will be confidently covering four retail stores across Norfolk and bordering into Suffolk, working from a different location each day to provide required relief support. Whilst offering you ample exposure, this position will allow you to combine your natural service skills whilst selling high value products and champion the retail brand from the get-go.\nSalary is offered at £23,000-£28,000 DOE plus a monthly commission on products sold and monthly bonus (OTE circa £40,000).\nPlease note that due to the need for travelling, a license and own vehicle is essential with mileage expenses paid (45p per mile).\nThe company\nOffering a broad range of high-quality products, this reputable retailer has around ten stores across the UK and an established online presence. They pride themselves in creating a positive and engaging working environment for their employees, appreciate the importance of a work life balance and encourage employees to take an active role in shaping the direction of the business.\nThe day to day\n * Working across four retail-based stores, providing relief cover as required.\n * Delivering top-tier customer service, identifying customer’s product needs and support queries.\n * Keeping each store maintained to the highest visual standards with appropriate stock levels.\n * Building strong customer relationships, driving sales through a genuine, ethical and standout service.\n * Switch effortlessly between in-store support and upbeat, effective outgoing phone calls.\n * Collaborating as part of different teams, jumping in and reaming flexible to help where needed.\n * Managing daily cash routines with total accuracy and trustworthiness.\n * Staying on top of data protection and keeping POS and pricing updates accurate.\nYou will have/be\n * An experienced retail professional, confident in hitting retail-based targets.\n * Flexibility and willingness to travel where is needed, showcasing adaptability and commitment.\n * Strong communication skills and a natural ability to deliver standout service.\n * Calm under pressure and able to handle customer queries with empathy and professionalism.\n * Excellent listening skills that help you truly understand customer needs.\nHow to apply\nTo hear more details about this fantastic opportunity please email your CV to Ruth Harding – Business Director at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful

Do you know service charges inside out?\n\nCan you lead a senior team to maximise income recovery across a 7,000+ home portfolio while keeping residents at the heart of every decision?\n\nIf you've answered yes to both, read on.\n\nA well-established Norfolk-based housing provider is looking for a Head of Service Charges, Rents & Income to take strategic ownership of one of the most critical income functions in the business. Reporting to the Director of Tenant Services, you'll lead the Service Charge & Rents Managers and Income Manager, with accountability for £43m+ of rent and service charge income across tenants, leaseholders, freeholders, shared owners and garages.\n\nThis is a genuine leadership role — not a hands-off one. You'll own the policy, shape the strategy, and drive the day-to-day delivery of setting, issuing, reconciling and collecting charges across the full portfolio.\n\nWhat you'll be doing:\n\nLeading on service charge setting, estimate consultation, actual accounts, sinking funds and major works final accounts\nOwning the Service Charge Policy and Income Collection Policy, and feeding into the group Rent Setting Policy\nDriving income collection strategy to minimise arrears across all tenures\nDeveloping financial inclusion and welfare benefits support to sustain tenancies\nCoaching and developing a senior management team, building a culture of ownership and accountability\nRepresenting the organisation at regional and national housing forums\nDeputising for the Director of Tenant Services as required\nWhat you'll bring:\n\nEssential: demonstrable senior-level experience managing service charges AND rent within social housing or local authority — this is non-negotiable\nDeep knowledge of variable service charges, sinking funds, Section 20, and leasehold management\nExperience of diverse rent regimes (Social, Affordable, Intermediate) and income collection at scale\nStrong grasp of the Landlord and Tenant Act 1985, Housing Acts, and the Regulator of Social Housing's Consumer Standards\nA track record of policy development, KPI setting, and presenting to Boards and Tenant Service Committees\nCIH or Property Institute (IRPM) membership is desirable\nA coaching leadership style and the ability to translate complex financial detail into plain English\nWhat's on offer:\n\nFantastic salary, genuinely flexible hybrid working, and the chance to shape a high-profile function in an organisation that takes resident voice seriously.\n\nThis is a confidential search. All applications and enquiries to Emma at Select Recruitment Specialists

An exciting opportunity has arisen for an experienced Service Charges & Rents Manager to work with a Housing Provider based in Norfolk on a Permanent basis.\n\nSalary: £49,680 Per Annum\n\nThe Service Charge & Rents Manager is operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.\n\nThe Service Charge & Rents Manager will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service\n\nDuties:\n\nDevelop, implement, and manage the annual service charge budgets for all properties within the Housing Association's portfolio, ensuring accuracy and transparency.\nMonitor service charge income and expenditure, ensuring that costs are within budget and that service charge forecasts are updated regularly.\nLiaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to Residents Coach and mentor future leaders, promoting a culture of empowerment and accountability.\nCreate a culture of creativity, innovation and problem solving with all team members.\nCultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to our Inspiring strategy.\nAct as an ambassador for the client and explore ways in which to represent the work that we do and collaborative working.\nDeputise for the Director of Tenant Services as required.\nEnsure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.\nEnsure the timely and accurate billing of service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice.\nOversee the accurate calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned.\nIssue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.\nCalculate and issue annual sinking fund statements.\nOversee the setting of service charges and set service charges for complex new developments, ensuring sinking funds set where required.\nEnsure that freeholders with estate-based charges are billed in line with the transfers and deeds.\nEnsure the utility billing is issued as per the agreements and in line with new regulations and Ofgem rules.\nEnsure the accurate application of rents and service charges to accounts and on reletExperience Required: \n\nDemonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing.\nIn depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).\nUnderstanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.\nUnderstanding of welfare benefits.\nExtensive experience in operational management and leading a customer facing team.\nA track record of customer excellence and performance against KPI's\nExperience of change management and being and subject matter expert for changes in software and systems

£66,238 - £70,739 per annum Are you an experienced commercial professional looking for an opportunity to create new commercial opportunities across a diverse and exciting public sector portfolio? Can you demonstrate that you can negotiate and deliver partnerships that have real impact? Are you ambitious and do you thrive on challenges? We are seeking an enterprising and strategic Commercial Director to lead and grow the college’s commercial activity. This is a senior leadership role with responsibility for driving income generation and developing innovative commercial partnerships aligned to the college’s strategic objectives. The successful candidate will play a critical role in diversifying income streams, maximising the use of college assets, and ensuring our commercial offer is responsive to local, regional and national market needs. If you are looking for a career where your impact will not only drive the bottom line but will change lives, build stronger communities and contribute to the prosperity of our county, then this job at City College Norwich is for you. To view the full candidate pack and apply please visit our website by clicking on the 'apply on company website' button. Closing date for applications:- Friday 5 June 2026 at Midnight Interviews will be held w/c 15 June 2026 As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.

A brilliant opportunity to suit a truly dynamic and flexible sales professional who thrives working in a retail-based environment. Within this role, you will be confidently covering four retail stores across Norfolk and bordering into Suffolk, working from a different location each day to provide required relief support. Whilst offering you ample exposure, this position will allow you to combine your natural service skills whilst selling high value products and champion the retail brand from the get-go. Salary is offered at £23,000-£28,000 DOE plus a monthly commission on products sold and monthly bonus (OTE circa £40,000). Please note that due to the need for travelling, a license and own vehicle is essential with mileage expenses paid (45p per mile). The company Offering a broad range of high-quality products, this reputable retailer has around ten stores across the UK and an established online presence. They pride themselves in creating a positive and engaging working environment for their employees, appreciate the importance of a work life balance and encourage employees to take an active role in shaping the direction of the business. The day to day * Working across four retail-based stores, providing relief cover as required. * Delivering top-tier customer service, identifying customer’s product needs and support queries. * Keeping each store maintained to the highest visual standards with appropriate stock levels. * Building strong customer relationships, driving sales through a genuine, ethical and standout service. * Switch effortlessly between in-store support and upbeat, effective outgoing phone calls. * Collaborating as part of different teams, jumping in and reaming flexible to help where needed. * Managing daily cash routines with total accuracy and trustworthiness. * Staying on top of data protection and keeping POS and pricing updates accurate. You will have/be * An experienced retail professional, confident in hitting retail-based targets. * Flexibility and willingness to travel where is needed, showcasing adaptability and commitment. * Strong communication skills and a natural ability to deliver standout service. * Calm under pressure and able to handle customer queries with empathy and professionalism. * Excellent listening skills that help you truly understand customer needs. How to apply To hear more details about this fantastic opportunity please email your CV to Ruth Harding – Business Director at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful