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Service transition jobs in United Kingdom

  • Credit Controller
    Credit Controller
    8 days ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Store Manager
    Store Manager
    13 days ago
    Full-time
    Southall

    Job Summary We are seeking a proactive and detail-oriented Store Manager to support our wholesale operations across mobile accessories and consumer electronics. This role is integral to our daily sales activity, customer relationship management, stock coordination, and optimisation of online marketplace performance. The successful candidate will have strong product knowledge of mobile accessories (such as chargers, cables, cases, screen protectors, audio devices, and smart gadgets) and a keen understanding of wholesale or B2B environments. Duties • Respond to B2B customer enquiries and provide accurate product information on mobile accessories and related electronic goods, • Maintain strong relationships with existing wholesale clients and assist in onboarding new accounts, • Process sales orders efficiently and coordinate with logistics/warehouse teams to ensure on-time delivery, • Assist in managing and updating stock levels, product listings, and catalogues for wholesale and online channels, • Support e-commerce operations across platforms such as eBay, Amazon, and Shopify, • Monitor fast-moving mobile accessories and contribute to purchasing decisions based on market trends, • Prepare weekly and monthly sales performance reports, • Resolve customer issues professionally to maintain high service standards, • Experience in a wholesale, distribution, or electronics environment, • Familiarity with Amazon Seller Central, eBay Seller Hub, and other marketplace tools, • Ability to analyse sales trends and assist in stock planning, • Candidates currently on Skilled Worker visas seeking a compliant employer transfer (under transitional Home Office rules) are welcome to apply, • Strong knowledge of mobile accessories and consumer electronics, • Excellent communication skills, both written and verbal, • Ability to work in a fast-paced wholesale environment, • Strong organisational and multitasking abilities, • Good IT proficiency (Microsoft Office, CRM systems, online marketplace tools)

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  • Removal Driver
    Removal Driver
    18 days ago
    £10–£15 hourly
    Part-time
    London

    We are seeking a reliable and physically fit Removal Driver to join our team. The successful candidate will be responsible for transporting customers’ belongings safely and efficiently, providing excellent customer service throughout the moving process. This role involves driving company vehicles, loading/unloading goods, and assisting with packing when required. Key Responsibilities: • Drive company removal vehicles to and from residential or commercial properties., • Load and unload items safely and securely, using proper equipment and techniques., • Protect furniture and other items during transit using blankets, straps, and wrapping materials., • Deliver a high level of customer service, maintaining a professional and friendly manner at all times., • Assist with packing, unpacking, disassembling, and reassembling furniture when required., • Perform routine checks on the vehicle and report any maintenance or safety issues., • Ensure compliance with health and safety regulations and company procedures., • Complete delivery paperwork and inventory forms accurately., • Navigate routes effectively to meet delivery timeframes. Requirements: • Valid UK driving licence (Category B required; Category C or C1 may be preferred for larger vehicles)., • Clean driving record with good knowledge of UK roads., • Previous experience in removals, delivery driving, or manual handling is desirable., • Physically fit and able to lift heavy items., • Strong communication and customer service skills., • Punctual, trustworthy, and a team player., • Flexibility to work occasional weekends or extended hours during busy periods.

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  • Recruitment Consultant
    Recruitment Consultant
    19 days ago
    £28000–£38000 yearly
    Full-time
    Bromley

    Join a boutique recruitment partner, supplying permanent and freelance professionals to top-tier residential and commercial contractors, leading M&E firms, civil engineering companies, and fit-out specialists. We are now looking for a driven Recruitment Consultant to join our industry-recognised team. Renowned for delivering a first-class service backed by in-depth industry knowledge, we take pride in offering a quality-over-quantity approach to recruitment. Soft Landing – This is a warm desk opportunity with access to live roles and long-standing client relationships. You’ll be recruiting across a wide range of White-Collar M&E roles, including but not limited to: M&E roles covered by the Recruitment Consultant includes – Contract Managers, Construction Managers, Estimators, Quantity Surveyors, Engineers, Project Managers, Site Managers, Supervisors, Technical Managers and Commercial Managers etc. With over 30 years of industry presence, you’ll be leveraging a well-established reputation, industry-leading tools, and a loyal client base comprising specialist contractors, SMEs, and major consultancies—empowering you to build a profitable desk from day one. What We Offer • A supportive, professional working environment, • Competitive basic salary: £30,000 – £40,000 (flexible depending on experience), • Guaranteed earnings during your transition period, • Uncapped commission structure (up to 30% of billed revenue), • Excellent company benefits, • Clearly defined career development path, • To be considered, you must have proven recruitment consultant experience within the UK construction industry. Established in 1980, join a trusted resourcing specialist across the Development, Building Design, Building Services, and Building Contracting sectors. Our experienced team sources and headhunts top talent across executive leadership, design, pre-construction, project delivery, and engineering roles. We are only able to respond to Candidates who have AGENCY RECRUITMENT Industry Experience. If you have not heard from us within one week, please assume you have not been selected for an interview. Rec2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Rec2 Recruitment specifically focuses on the placement of experienced Recruitment Professionals into the Built Environment, Engineering, and Energy sectors conversation. This vacancy is for a permanent, full-time role based in the UK. Applicants must have independent legal authorisation to live and work in the UK.

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  • Registered Manager
    Registered Manager
    1 month ago
    £35000–£40000 yearly
    Full-time
    London

    Prosperity Housing Group Ltd is a CQC registered supported living service in Haringey, offering personalized care, support, and housing solutions for adults with learning disabilities, sensory impairments, autism, and various mental health conditions. We are seeking a Registered Manager who excels in community engagement, team building, and innovation, ensuring documentation and staff training are up-to-date. Our Supported Living provision focuses on enhancing independence and social inclusion through a person-centered approach tailored to individual needs and goals. We maintain separate tenancy and care agreements for all service users, supported by robust transitional plans for seamless care. This role offers the opportunity to open new homes and enjoy rapid career advancement. Requirements: • Level 5 diploma in Health and Social Care, • Experience managing services for adults with learning disabilities, autism, challenging behaviors, and mental health needs, • Strong strategic relationship-building skills with policy and decision-makers, • CQC knowledge and experience of achieving good/outstanding ratings, • Experience in day-to-day home management, staff supervision, recruitment, budget management, policy implementation, and tendering for new contracts, • Minimum 24 months experience as a registered manager We offer a competitive salary of £35,000-£40,000 per annum, with performance-related bonuses. Interviews will be conducted via Zoom, with an immediate start date.

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  • Cafe Manager
    Cafe Manager
    2 months ago
    £35000–£40000 yearly
    Full-time
    London

    Job Title: Store Manager Location: Brew Garden, Holborn Overview: Brew Garden in Holborn is searching for an experienced and passionate Store Manager to lead our dynamic team. As a dual-function venue that operates as a high-speed coffee shop during the day and transitions to a bustling bar in the evening, we need a versatile manager who can oversee all aspects of daily operations, drive sales, and ensure an exceptional customer experience. Key Responsibilities: Operational Management: Oversee day-to-day operations, ensuring smooth transitions between coffee and bar service. Manage staff scheduling to cover peak hours for both daytime coffee service and evening bar operations. Monitor inventory levels for both coffee and bar supplies, placing timely orders to avoid shortages. Ensure the store meets high standards of cleanliness, safety, and hygiene at all times. Team Leadership: Lead and motivate a diverse team of baristas, bartenders, and support staff. Provide training on customer service, coffee preparation, bar service, and health & safety standards. Foster a positive and collaborative working environment where team members can thrive. Conduct regular staff meetings and performance reviews. Customer Service: Uphold exceptional customer service standards, ensuring every customer has a positive experience, whether they’re enjoying a morning coffee or an evening cocktail. Handle customer complaints and feedback professionally, resolving issues swiftly and maintaining a welcoming environment. Financial Accountability: Manage daily, weekly, and monthly financial reports, including sales, expenses, and profits. Set and monitor sales targets for both the coffee and bar aspects of the business. Ensure efficient cash handling and proper use of the point-of-sale system. Marketing and Growth: Work with the marketing team to develop and implement promotional strategies that drive foot traffic and increase sales. Identify opportunities for growth, including new product offerings, events, or partnerships. Maintain awareness of competitors and industry trends to keep Brew Garden fresh and competitive. Compliance: Ensure compliance with all local licensing laws and health & safety regulations. Oversee employee adherence to alcohol serving laws and responsible drinking guidelines. Ensure all equipment, including coffee machines and bar tools, is properly maintained and serviced regularly. Qualifications: Proven experience as a store manager or similar role in the hospitality industry (coffee shop/bar experience preferred). Strong leadership and people management skills, with a track record of building successful teams. Excellent customer service abilities and a passion for delivering quality products. Solid understanding of both coffee preparation and bar service. Strong financial acumen, with experience in managing budgets, sales targets, and cost control. Ability to multitask and thrive in a fast-paced environment, managing both daytime and evening operations. Flexibility to work evenings, weekends, and holidays as needed.

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  • Catering and Events Driver - Fast Food
    Catering and Events Driver - Fast Food
    2 months ago
    £14 hourly
    Full-time
    London

    Catering and Events Driver Overview We are seeking a dedicated and skilled Catering and Events Driver to join our team. The ideal candidate will be responsible for providing high-quality driving and catering services for various events, ensuring that all food and beverage needs are met with professionalism and attention to detail. This role requires strong communication skills and the ability to work effectively in a fast-paced environment. Duties Operate van in a safe and responsible manner, adhering to all traffic regulations and company policies. Conduct pre-trip inspections of vehicles to ensure they are in good working order. Load and unload goods, ensuring proper handling and securing of items during transit. Communicate effectively with warehouse staff to coordinate deliveries and pickups. Maintain accurate records of deliveries, including mileage, fuel usage, and any incidents that occur during transport. Ensure compliance with all health and safety regulations while on the road and at loading/unloading sites. Provide excellent customer service during deliveries, representing the company professionally at all times. Support the catering team to prepare and present a variety of dishes according to client specifications and dietary requirements. Coordinate with event planners to understand catering needs and ensure timely delivery of services. Manage food inventory, including ordering supplies and maintaining stock levels. Operate delivery vehicles, including flatbed and van drivers, ensuring safe transport of food items to event locations. Maintain cleanliness and organisation of the kitchen and storage areas, adhering to health and safety regulations. Communicate effectively with clients, staff, and suppliers to ensure seamless service delivery. Assist in setting up and breaking down catering stations at events, providing excellent customer service throughout the process. Experience Previous experience in catering or a related field is preferred. Mechanical knowledge is advantageous for operating kitchen equipment efficiently. Experience as a delivery driver or in warehouse operations would be beneficial. Strong organisational skills with the ability to manage multiple tasks simultaneously. Excellent communication skills, both verbal and written, are essential for interacting with stakeholders and team members effectively. Valid commercial driving licence with appropriate endorsements for the type of vehicle being operated. Proven experience as a driver or in a similar role, particularly with flatbed or delivery driving. Strong mechanical knowledge to perform basic maintenance on vehicles as needed. Experience working in a warehouse environment is advantageous. A commitment to safety and attention to detail when handling goods during transport. Flexibility to work varied hours as required by the logistics operation. If you are passionate about driving, logistics, food service and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity as a Caterer.

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