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If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: ServiceNow Architect Job Type: Permanent Location: London, UK, Hybrid Are you looking to expand your skills in ServiceNow Architecture? We have an exciting opportunity for you – ServiceNow Architect. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities., • Work closely with the range of teams within the business to bring products to life. The Role The ServiceNow Architect will play a lead role in the delivery of ServiceNow Implementation projects and driving strategic transformational changes of solution deployment. They will also be involved in the strategic discussion of increasing the TCS pipeline in the customer landscape. Your responsibilities: • Understand and follow the Best Practices and Standards/Guidelines of ServiceNow., • Participate in the Technical and Strategic board discussion., • Evaluating business needs and aligning them with ServiceNow solutions., • Gather, document, and create solution proposals throughout the ServiceNow Platform., • Providing industry-standard architectural points of view and solutions., • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives). Your Profile Essential skills/knowledge/experience: • Effective verbal and written communication skills with both non-technical and technical audiences., • A customer-focused approach to work., • Ability to translate often-complex requirements into decisive digital platform strategies., • Excellent Interpersonal skills to work with the project team members collaboratively., • Technical proficiency in ServiceNow Platform, • Strong knowledge & experience in using ServiceNow ITSM Integration and ITOM, ITAM, CSDM., • Ability to design a ServiceNow architecture satisfactory with client’s requirements., • Experience working in a large cross-functional team environment., • Ability to translate often-complex requirements into decisive digital platform strategies, • Excellent presentation skills., • Desirable skills/knowledge/experience:, • ServiceNow Implementation Specialist certification., • ITIL V3/V4 foundation certification., • Java developer certification., • Strong knowledge of Agile/Scrum methodology or trained in this area. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Key Responsibilities • Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory)., • Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub., • Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management., • Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades., • Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience • Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM., • Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network lifecycle, service assurance)., • Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks., • Experience: 10+ years of experience in software platforms, with a significant focus on architecture.

Role Overview We are seeking a client-facing Pre-Sales Solution Architect – AI & Intelligent Automation to drive AI-led solutioning across pursuits, RFPs, strategic pitches, and existing DPO accounts. This role sits at the intersection of sales, architecture, and business consulting. The primary objective is to increase win rates, shape large AI-led deals, and build a qualified automation pipeline across multiple business value chains. The ideal candidate combines strong AI and automation expertise with commercial acumen, storytelling ability, and executive engagement skills. Key Responsibilities 1. AI Opportunity Identification Across Value Chains • Identify automation and AI insertion points across various vusiness functions (Finance & Accounting, Supply Chain, Customer Operations, Procurement etc) and Industry-specific value streams, • Assess feasibility and ROI of AI-led transformation opportunities, • Define use cases involving LLMs, agentic workflows, RPA, ML models, and orchestration platforms, • Create reusable AI solution patterns across value chains 2. RFP & Proactive Deal Support • Lead AI solutioning for:, • RFP responses, • Client proposals, • Proactive pitches and strategic account mining, • Develop end-to-end solution approaches including:, • Architecture diagrams, • Operating model design, • Transition roadmap, • Risk and governance considerations, • Partner with sales and account teams to strengthen competitive positioning 3. Architecture & Solution Design • Design scalable AI-enabled automation architectures integrating:, • Hyperscaler AI services (Azure AI, AWS, GCP, OpenAI, Anthropic), • Enterprise platforms (SAP, Oracle, ServiceNow, CRM systems), • Data platforms and middleware, • Define:, • Agent-based automation models, • RAG architectures, • Process orchestration frameworks, • Human-in-the-loop governance models, • Ensure security, compliance, and responsible AI principles are embedded 4. Business Case Development • Build compelling financial and operational business cases including:, • Productivity impact, • Cost savings, • Revenue enhancement, • ROI and payback analysis, • Quantify transformation value across value chains, • Support deal pricing assumptions and margin analysis, • Develop executive-ready summaries for client decision-makers 5. Executive Presentations & Collateral Development • Develop high-impact PowerPoint presentations for:, • CXO conversations, • Board-level discussions, • AI governance committees, • Analyst briefings, • Translate technical AI concepts into clear business narratives, • Create reusable pitch decks and solution accelerators, • Maintain visual clarity and structured storytelling in all materials 6. Analyst & Market Collaboration • Work closely with industry analysts to:, • Articulate DPO’s AI differentiation, • Support analyst briefings, • Contribute to market positioning and reports, • Provide inputs for thought leadership, whitepapers, and POV documents, • Align AI offerings with industry trends and competitive benchmarks 7. Account Expansion & Existing Customer Engagement • Engage with existing DPO customers to identify AI-led transformation opportunities, • Conduct automation discovery workshops, • Develop AI transformation roadmaps for clients, • Support cross-sell and up-sell initiatives Required Qualifications • 10–15 years of experience in Solution Architecture, Consulting, or Digital Transformation, • Strong understanding of AI/ML, LLM-based architectures, and intelligent automation, • Experience supporting RFPs and complex deal pursuits, • Experience across multiple enterprise value chains, • Strong financial modeling and business case development skills, • Excellent PowerPoint storytelling and executive communication capability, • Familiarity with hyperscaler AI ecosystems, • Exposure to enterprise platforms (SAP, Oracle, ServiceNow), • Experience in agentic workflow design, • Consulting background preferred, • Experience working in global delivery models Behavioral Competencies • Strong strategic thinking and structured problem-solving, • High executive presence, • Ability to operate in ambiguous environments, • Strong influencing and stakeholder management skills, • Commercial mindset with outcome orientation, • Strong collaboration across sales, product, and engineering teams

Role Overview We are seeking a client-facing Pre-Sales Solution Architect – AI & Intelligent Automation to drive AI-led solutioning across pursuits, RFPs, strategic pitches, and existing DPO accounts. This role sits at the intersection of sales, architecture, and business consulting. The primary objective is to increase win rates, shape large AI-led deals, and build a qualified automation pipeline across multiple business value chains. The ideal candidate combines strong AI and automation expertise with commercial acumen, storytelling ability, and executive engagement skills. Key Responsibilities 1. AI Opportunity Identification Across Value Chains • Identify automation and AI insertion points across various vusiness functions (Finance & Accounting, Supply Chain, Customer Operations, Procurement etc) and Industry-specific value streams, • Assess feasibility and ROI of AI-led transformation opportunities, • Define use cases involving LLMs, agentic workflows, RPA, ML models, and orchestration platforms, • Create reusable AI solution patterns across value chains 2. RFP & Proactive Deal Support • Lead AI solutioning for:, • RFP responses, • Client proposals, • Proactive pitches and strategic account mining, • Develop end-to-end solution approaches including:, • Architecture diagrams, • Operating model design, • Transition roadmap, • Risk and governance considerations, • Partner with sales and account teams to strengthen competitive positioning 3. Architecture & Solution Design • Design scalable AI-enabled automation architectures integrating:, • Hyperscaler AI services (Azure AI, AWS, GCP, OpenAI, Anthropic), • Enterprise platforms (SAP, Oracle, ServiceNow, CRM systems), • Data platforms and middleware, • Define:, • Agent-based automation models, • RAG architectures, • Process orchestration frameworks, • Human-in-the-loop governance models, • Ensure security, compliance, and responsible AI principles are embedded 4. Business Case Development • Build compelling financial and operational business cases including:, • Productivity impact, • Cost savings, • Revenue enhancement, • ROI and payback analysis, • Quantify transformation value across value chains, • Support deal pricing assumptions and margin analysis, • Develop executive-ready summaries for client decision-makers 5. Executive Presentations & Collateral Development • Develop high-impact PowerPoint presentations for:, • CXO conversations, • Board-level discussions, • AI governance committees, • Analyst briefings, • Translate technical AI concepts into clear business narratives, • Create reusable pitch decks and solution accelerators, • Maintain visual clarity and structured storytelling in all materials 6. Analyst & Market Collaboration • Work closely with industry analysts to:, • Articulate DPO’s AI differentiation, • Support analyst briefings, • Contribute to market positioning and reports, • Provide inputs for thought leadership, whitepapers, and POV documents, • Align AI offerings with industry trends and competitive benchmarks 7. Account Expansion & Existing Customer Engagement • Engage with existing DPO customers to identify AI-led transformation opportunities, • Conduct automation discovery workshops, • Develop AI transformation roadmaps for clients, • Support cross-sell and up-sell initiatives Required Qualifications • 10–15 years of experience in Solution Architecture, Consulting, or Digital Transformation, • Strong understanding of AI/ML, LLM-based architectures, and intelligent automation, • Experience supporting RFPs and complex deal pursuits, • Experience across multiple enterprise value chains, • Strong financial modeling and business case development skills, • Excellent PowerPoint storytelling and executive communication capability, • Familiarity with hyperscaler AI ecosystems, • Exposure to enterprise platforms (SAP, Oracle, ServiceNow), • Experience in agentic workflow design, • Consulting background preferred, • Experience working in global delivery models Behavioral Competencies • Strong strategic thinking and structured problem-solving, • High executive presence, • Ability to operate in ambiguous environments, • Strong influencing and stakeholder management skills, • Commercial mindset with outcome orientation, • Strong collaboration across sales, product, and engineering teams

Company Overview Our client is a senior-led specialist consultancy operating at the intersection of ServiceNow, Artificial Intelligence, and Enterprise Transformation. The firm supports complex global programmes with a strong emphasis on operational optimisation, scalable delivery, and measurable business outcomes. Working with enterprise organisations across IT, HR, Finance, and Global Business Services environments, the organisation combines deep platform expertise with advisory-led consulting to design and deliver transformation programmes that drive lasting business value. Role Overview We are seeking a Vice President (VP) to lead complex ServiceNow and enterprise transformation engagements while supporting strategic account growth. This role combines programme delivery leadership, senior stakeholder engagement, and commercial oversight. The successful candidate will operate as a senior client-facing advisor, responsible for guiding programme direction, ensuring delivery excellence, and supporting the expansion of client relationships. Key Responsibilities • Lead large or multi-workstream transformation programmes, • Provide senior stakeholder management across business and technology leadership, • Drive programme governance including scope, delivery quality, and risk management, • Partner with architects and delivery leaders to shape scalable solution approaches, • Ensure delivery outcomes align with client objectives and programme commitments, • Oversee Managers and consulting teams across programme workstreams, • Support opportunity shaping and contribute to engagement expansion, • Proven leadership of complex ServiceNow or enterprise transformation programmes, • Strong consulting background with significant client-facing delivery responsibility, • Experience managing senior stakeholders across business and technology functions, • Demonstrated ability to govern multi-stream delivery programmes, • Strong understanding of enterprise service management and transformation initiatives, • Multi-module ServiceNow experience (e.g. ITSM, HRSD, CSM, ITOM, IRM), • Experience within Global Business Services (GBS) or shared services transformation, • Exposure to AI-enabled or automation-led transformation initiatives, • ServiceNow certifications (CSA / CIS beneficial), • ITIL v4, • Programme delivery frameworks (PRINCE2 / MSP / Agile)

Position: Salesforce Release Manager Employment Type: Contract Start: ASAP (April/May 2026) Duration: 6 Months Location: London, UK (Hybrid) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership. Role – We are seeking an experienced Salesforce Release Manager to oversee the planning, coordination, and execution of releases across a multi-brand Salesforce platform. This role is critical in ensuring predictable, high-quality deployments while maintaining platform stability, governance, and alignment with business priorities. Key Responsibilities: • Define and manage Salesforce release strategy (pilot, phased, wave-based, or big-bang), • Own and maintain the enterprise release calendar, aligned with business milestones and Salesforce release cycles, • Establish and enforce release governance, standards, and approval processes, • Conduct risk assessments and manage mitigation plans across releases, • Oversee Salesforce environments:, • Development, • QA / SIT, • UAT, • Pre-Production, • Production, • Manage CI/CD pipelines using tools such as:, • Copado, • Gearset, • Salesforce DevOps Center, • Flosum, • Coordinate deployments, hotfixes, and rollbacks across multiple workstreams, • Maintain deployment runbooks and release documentation, • Lead release readiness reviews and go-live activities, • Communicate release status, risks, and timelines to stakeholders and leadership Key Skills: • 6+ years’ experience in Salesforce delivery, release management, or platform operations, • Proven experience managing multi-brand or multi-org Salesforce releases, • Strong understanding of:, • Salesforce environments and metadata, • Deployment and release processes, • Experience with Agile / SAFe / enterprise delivery models, • Hands-on experience with Salesforce CI/CD and DevOps tools, • Strong experience in:, • Release and change management, • Risk and dependency management, • Familiarity with tools such as:, • Jira, • Azure DevOps, • Confluence, • ServiceNow, • Excellent stakeholder management, communication, and organisational skills Applicants must be a UK resident and holds a valid right to work status.

Location: London Salary: Competitive salary and package dependent on experience Career Level: Specialist or Associate Manager (based on experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO. Accenture’s End User Experience group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing and supporting an engaged and connected workplace. Our services revolve around AI, Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through this journey, working with a broad range of business stakeholders to minimise disruptions and to ensure a successfully outcome. In our team you will learn: • How to provide solutions to real world problems across a variety of industries., • How to help transform leading organisations and communities around the world., • How best to develop your skills and hone your talents within an innovative technology environment As a Workplace AI enablement Specialist / Associate Manager, you will: • Develop and deliver the organisation’s workplace AI strategy, ensuring alignment with business goals and technology roadmaps., • Lead AI enablement programmes across Microsoft 365 Copilot, Google Workspace AI, ServiceNow AI, and other vendor platforms., • Assess current workplace environments and identify opportunities for AI driven productivity, automation, and experience improvement., • Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights., • Drive adoption and change management, including training, communications, and user readiness activities., • Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools., • Partner with vendors and internal teams to integrate AI capabilities into collaboration, endpoint, and productivity ecosystems., • Build value cases, ROI models, and benefit tracking frameworks for AI initiatives., • Lead workshops, discovery sessions, and executive briefings to shape AI vision and roadmap., • Support RFI/RFP responses, including AI solutioning, technical positioning, and value articulation., • Monitor emerging AI trends and continuously evolve the workplace AI strategy. We are looking for experience in the following skills: • Experience with Digital Employee Experience (DEX) platforms such as Nexthink, Lakeside, or ControlUp., • Established experience and understanding of (Intune, Workspace ONE, JAMF) and how AI enhances device experience., • Strong knowledge and firsthand experience of deploying / implementing of AI/ML concepts, including LLMs, chatbots, predictive analytics, and automation frameworks., • Associate and professional level certifications in Microsoft 365, Azure AI, Google Cloud, or ServiceNow., • Experience delivering AI focused change management and adoption programmes with MS Copilot, Google Duet, Clause Copilot, • Strong analytical mindset with the ability to identify patterns, inefficiencies, and automation opportunities., • Exceptional communication and presentation skills covering both technical and business concepts, • Strong stakeholder management and communication skills, • Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy., • Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI., • Wider complimentary skills such as AWS, Google, Azure, ServiceNow, BMC certification and SRE are desirable but not compulsory Job Qualifications AI Skills • Accenture expects all of its people to utilise AI effectively in their day to day work. The following capabilities are desirable for all roles:, • Understanding of core AI concepts and how they apply within business and deli very contexts., • Proficiency in AI powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency., • Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines., • AI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.

Contact: GBS Consultant (Manager Level) Location: UK / Hybrid Type: Permanent About the Opportunity We are working with a high-growth, specialist transformation consultancy focused on helping organisations design and deliver next-generation Global Business Services (GBS) and enterprise service operating models. They partner with global enterprises to drive large-scale transformation across functions such as HR, Finance, IT, and Operations, leveraging process optimisation, digital platforms (e.g. ServiceNow), and intelligent automation to enable scalable, efficient service delivery. This is an opportunity to join a growing team where you will play a key role in shaping and delivering complex transformation programmes, working directly with senior stakeholders and contributing to both delivery and growth. The Role As a Manager, you will support the design and delivery of GBS and enterprise transformation programmes, working across operating model design, process transformation, and technology-enabled change. You will operate across multiple workstreams, engaging with stakeholders, driving delivery, and contributing to the development of scalable service models. Key Responsibilities • Support the design and implementation of Global Business Services (GBS) and shared services models, • Lead elements of target operating model (TOM) design, including governance, service structures, and delivery frameworks, • Drive end-to-end process transformation (e.g. P2P, O2C, H2R), including standardisation and optimisation, • Contribute to enterprise service management (ESM) and workflow transformation initiatives, • Work closely with technology teams to enable solutions using platforms such as ServiceNow, • Facilitate workshops with business stakeholders to gather requirements and define transformation roadmaps, • Manage delivery across workstreams, ensuring timelines, risks, and dependencies are effectively handled, • Support change management and adoption to ensure successful implementation of new operating models, • Contribute to client relationships, including stakeholder engagement up to senior leadership level, • Support business development activities including proposals, solution shaping, and client presentations What We’re Looking For • Experience in consulting or transformation roles within enterprise environments, • Exposure to GBS, shared services, or operating model transformation, • Experience delivering or supporting process transformation programmes (e.g. HR, Finance, IT), • Understanding of enterprise platforms such as ServiceNow, SAP, or similar, • Strong stakeholder management skills, with the ability to engage across business and technology teams, • Experience working in Agile, Waterfall, or hybrid delivery environments, • Ability to structure problems, analyse data, and communicate insights clearly, • Commercial awareness and interest in contributing to business growth Desirable Experience • Experience with ServiceNow (ITSM, HRSD, or ESM), • Exposure to process mining, automation, or AI-led transformation, • Involvement in GBS design, service centre setup, or global delivery models, • Pre-sales or proposal experience within a consulting environment

At AXPE Consulting, we are driving high-impact IT transformation projects across international environments. As part of a strategic engagement within a global retail integration programme, we are looking for an AESOP RUN Integration Consultant to lead the capture, structuring, and transfer of critical IT operational knowledge. This role is essential to ensure business continuity by preventing the loss of undocumented expertise and enabling a new support team to operate effectively from day one 🚀 What will you be doing? You will operate at the intersection of IT Service Delivery, Business Analysis, and Knowledge Management, working within a complex international retail environment. Your main responsibilities will include: Knowledge Discovery & Assessment • Conduct structured discovery sessions with the outgoing IT support team, • Map applications, integrations, vendors, and operational processes You will document key applications within the retail ecosystem, including: • POS systems (Cegid), • Clienteling applications, • Workforce management tools, • Functional and technical ownership, • Vendor relationships, • Known issues and workarounds, • Design and structure Knowledge Base Articles (KBAs), • Document troubleshooting guides, support processes, and escalation matrices, • Build a clear overview of the IT retail landscape across multiple countries, • Document store estate, operational models, and support flows, • Identify internal and external stakeholders across IT and business teams, • Define roles, responsibilities, and interaction models, • Understand a multi-country retail environment (stores, users, systems), • Capture variations in systems, processes, and configurations, • Support the transition to a new support team, • Deliver structured knowledge transfer sessions, • Travel for final handover (approx. 2 weeks, expenses covered) What are we looking for in you? We are looking for a professional with strong experience in IT environments, documentation, and service operations, capable of working autonomously in complex and ambiguous contexts. Core requirements • Experience in Business Analysis (discovery, requirements gathering, documentation), • Solid background in IT Service Delivery / ITSM, • Strong experience creating structured documentation in complex environments, • Ability to manage a time-bound project independently, • Knowledge of IT support operations, incident management, and service transition, • Experience working with tools such as ServiceNow and Confluence, • Understanding of application landscapes, vendors, and integrations Soft skills • Strong stakeholder management and communication skills, • Ability to extract and structure tacit knowledge, • High adaptability and resilience in ambiguous environments What do we value? • Experience in Retail IT environments (POS, clienteling, workforce tools), • Experience in integration or transformation programmes, • Familiarity with multi-country operations, • French language skills (nice to have) What do we offer? 📈 Participation in a high-impact international project 🌍 Exposure to complex retail IT environments across multiple countries 🚀 A key role ensuring operational continuity in a strategic programme 🧠 Autonomy and ownership in a critical delivery phase ✈️ International collaboration and travel opportunities 💻 Hybrid working model Why join AXPE? At AXPE Consulting, we focus on delivering real impact in complex environments, combining technical expertise with business understanding. Joining this project means playing a critical role in a time-sensitive, high-value engagement, where your work will directly enable a seamless transition and long-term operational success.

The ServiceNow Senior Technical Consultant plays a central role in designing, configuring, and delivering high-quality ServiceNow solutions that drive measurable business value. This position requires strong technical expertise, a consultative mindset, and the ability to translate business requirements into scalable, best practice-aligned ServiceNow implementations. The consultant works collaboratively with engagement managers, architects, and customer stakeholders to ensure successful end-to-end delivery across multiple concurrent projects. Key Responsibilities: Solution Design and Technical Leadership • Lead technical design and configuration activities across one or more ServiceNow engagements., • Translate customer requirements into robust, scalable, and maintainable ServiceNow solutions., • Own the creation of technical designs, solution documentation, configuration specifications, and interface details., • Ensure alignment to ServiceNow best practice, Konversational standards, and the NowCreate delivery methodology., • Provide technical oversight across build, test, and deployment phases to ensure solution quality., • Configure and develop ServiceNow applications including workflows, business rules, client scripts, integrations, and platform automation., • Ensure code quality and maintainability through adherence to standards, peer reviews, and governance checkpoints., • Support testing efforts by preparing test scripts, resolving defects, and validating delivered functionality., • Work closely with customers to understand their technical and process requirements., • Facilitate technical design workshops to define solution options, design decisions, and implementation approaches., • Advise customers on best practice approaches, platform capabilities, and optimization opportunities., • Champion sprint-based execution, backlog refinement, demos, retrospectives, and continuous improvement., • Support and mentor junior consultants through technical guidance and review., • Share best practices, reusable components, and lessons learned across the delivery practice., • Contribute to improvement of Konversational’s playbooks, delivery templates, and internal toolkits., • Continuously enhance personal technical expertise and remain current with platform innovations. Experience and Qualifications: • 3+ years of technical experience delivering ServiceNow implementations., • Strong technical proficiency across core ServiceNow modules such as ITSM, CSM, ITOM., • Hands-on experience configuring workflows, integrations, scripting, UI policies, service catalogues, and automation., • Good knowledge of Agile delivery practices such as Scrum or Scaled Agile., • ServiceNow Certified System Administrator required., • 2+ ServiceNow CIS certifications (CSM, ITSM, FSM, ITOM preferred)., • Experience in consultancy or partner environments working directly with customers., • Ability to facilitate technical discussions and lead design workshops with technical and business stakeholders. Location and Travel: May require travel to customer sites across the United Kingdom and Europe depending on engagement needs. Seniority Level: Senior Level. Employment Type Full-time.

IT Service Operations Manager – London (Hybrid) • Contract – 6 months, • Inside IR35 – rate dependant on experience Overview We are seeking an experienced IT Service Operations Manager to lead a high-performing Service Desk and Service Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure services remain stable, secure, efficient, and aligned to business needs. Role & Responsibilities • Lead and manage the IT Service Desk function as the primary point of contact for IT support and service requests, • Oversee 1st and 2nd line support operations, ensuring high-quality customer service and SLA achievement, • Manage workload allocation, resource planning, and day-to-day operational performance, • Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents, • Own and optimise Service Management platforms such as ServiceNow and related monitoring tools, • Collaborate with internal technology teams to improve service stability, availability, and user experience, • Manage supplier and third-party relationships, ensuring contractual obligations and KPIs are achieved, • Support incident escalation, major incident management, and security-related investigations where required, • Lead knowledge management initiatives, including the creation and maintenance of knowledge base documentation, • Contribute to IT service continuity and disaster recovery planning, • Monitor operational risks, controls, and compliance requirements within the service environment, • Drive continuous improvement initiatives, including automation, accessibility improvements, and emerging technologies, • Mentor, develop, and lead an inclusive and high-performing support team Skills & Experience Essential • Previous line management and team leadership experience, • ITIL Foundation certification or equivalent Service Management qualification, • Strong understanding of Service Level Agreements (SLAs) and IT Service Management best practices, • Experience with Service Management platforms such as ServiceNow, Freshservice, TopDesk, or similar, • Experience working within Agile and/or DevOps environments, • Familiarity with digital experience monitoring tools such as Nexthink, • Excellent stakeholder management and communication skills, • Experience managing third-party suppliers and service providers, • Strong analytical, problem-solving, and operational management capabilities, • Budget and resource management experience Desirable • Lean process improvement experience, • Knowledge of collaboration and workflow tools such as SharePoint and Confluence, • Asset Management experience, • Familiarity with Intent-Based Leadership principles

Job description: We are looking for a passionate and innovative designer with a front-end web development background, excellent knowledge of HTTML5, CSS3, JavaScript/JQuery and experience with Drupal theming. The ideal candidate will be able to transfer designs to fully working prototypes in Drupal themes. Excellent knowledge of responsive design best practices and strong understanding of cross-browser is required as well as cross device development. You will be working in a highly paced environment, interacting with Sales and Marketing teams. Key Responsibilities: · Creation of sites theme Photoshop/Figma visuals · Implementation of Drupal themes based on approved visuals.(nice to have) · HTML integration · Creation of marketing campaign templates · Banner design Required Skills and attributes: · Excellent knowledge of Photoshop/FIGMA · HTML 4.01, XHTML 1.0, HTML 5 · CSS 2.1, CSS3 · Drupal 9, 10, 11 (theming, display suite) · Email automation marketing tools exposure (Pardot/Eloqua) · JavaScript, jQuery · SASS, Compass, OOCSS · Accessibility, WAI-ARIA · SVN/GIT · Microformats · Excellent communication skills · Ability to multi-task, working on different projects. Equipment/Tools you will be using: · iMac · Coda (html editor) · Adobe Creative Cloud · Typekit · Collaboration/Ticketing tools: Confluence, ServiceNow, Jira · Drupal CMS (nice to have)

As a Senior ServiceNow Solution Architect you will be responsible for leading delivery of ServiceNow based solutions across multiple client projects. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client stakeholders, delivery leads, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to. Key aspects of the role are: • Lead the technical delivery of a portfolio of projects based on the ServiceNow platform, • Define technical solutions (at an architectural and design level of detail), • Provide senior technical leadership and mentoring to junior architects and offshore development teams., • Deliver compelling solution demonstrations across the ServiceNow platform., • Assist development teams in resolving technical issues through all stages of the project lifecycle., • Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources., • Support the ServiceNow presales opportunity lifecycle., • Contribute to the development of KPMG’s ServiceNow based product roadmap., • Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm. The Person Required experience: • Extensive experience in consulting / professional services and technical delivery, • A proven track record of delivering technology projects on the ServiceNow platform as a Solution Architect, • Certified ServiceNow System Administrator, • Certified Implementation Specialist in at least 3 product suites, • ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA), • ServiceNow Certified Application Developer (CAD), • Certified in ITIL Foundation (v3 or v4), • Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions, • Understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc., • Experience in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages, • Ability to author clear and comprehensive documentation

Applications Operations Analyst – London Permanent | Hybrid Working | Competitive Salary An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment. Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience. Key Responsibilities: • Perform system maintenance, patching, and upgrades in line with change management procedures, • Monitor application health and performance, proactively resolving issues, • Manage user access controls and support security audits, • Respond to incidents and service requests within SLA targets, • Support application deployments, integrations, and configuration changes, • Maintain documentation, runbooks, and support knowledge base articles, • Identify opportunities for automation and process optimisation, • Track and report on KPIs, system uptime, and user engagement metrics, • Collaborate with cross-functional teams to support scalability and performance tuning Ideal Candidate Profile: • 3+ years of experience in enterprise application support or IT operations, • Strong troubleshooting and analytical skills, • Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools, • Understanding of access management, patching, and vulnerability remediation, • Exposure to ITIL practices and professional services environments, • Experience with documentation tools and scripting (e.g., PowerShell, Python), • Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems. To express interest or learn more, please get in touch directly. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

ServiceNow Technical Architect – Senior Manager Location: London Level: Senior Manager Salary: £95,000 – £115,000 + £6,500 car allowance + discretionary bonus + benefits About the Environment Our client is a global consulting and technology organisation operating at the top end of enterprise transformation. The ServiceNow practice sits within a high-growth cloud and digital engineering capability, delivering complex platform programmes for major enterprise clients. The environment is senior, delivery-critical, and client-facing. This is not just implementation oversight. It is architectural leadership, shaping enterprise outcomes, influencing C-level stakeholders, and defining long-term platform strategy across IT, operations, HR, and customer service domains. The practice is also heavily investing in AI, automation, and multi-cloud integration as part of wider enterprise reinvention programmes. What You Will Do • Act as lead Technical Architect across major ServiceNow programmes., • Operate as Design Authority, defining and enforcing architectural standards across multiple delivery streams., • Own end-to-end solution architecture across complex enterprise ServiceNow estates., • Provide strategic advisory input to senior stakeholders, including CIO and enterprise architecture teams., • Lead architecture governance, ensuring consistency, scalability, and engineering quality., • Direct and mentor teams of ServiceNow developers and architects across engagements., • Shape integration strategy between ServiceNow and enterprise cloud platforms (AWS, Azure, GCP)., • Drive platform roadmap decisions and identify opportunities for ServiceNow expansion across the enterprise., • Contribute to account growth, solution shaping, and pre-sales technical leadership where required., • Influence internal architectural frameworks and delivery methodologies across the ServiceNow practice. What They Are Looking For • Expert-level ServiceNow development and technical architecture experience., • Proven track record operating as a Technical Design Authority in enterprise environments., • Experience leading and mentoring ServiceNow development teams over 5+ years., • Strong hands-on understanding of ServiceNow across multiple modules beyond ITSM (at least three), such as ITOM, ITAM, HAM/SAM, SPM, HRSD, or CSM., • Advanced technical capability in JavaScript, SQL, and API-based integrations., • Experience integrating ServiceNow with enterprise cloud platforms (AWS, Azure, or GCP)., • Strong consulting background within enterprise software or major systems integrators., • Certified Technical Architect (or actively progressing toward Certified Master Architect). Nice to Have • Experience delivering cloud migration programmes., • ServiceNow CIS certifications., • Exposure to GenAI or AI-driven ServiceNow implementations., • ITIL v4 certification or equivalent service management qualification., • SC clearance or eligibility to obtain SC clearance. Summary This is a senior ServiceNow architecture leadership role operating at enterprise scale. You will define technical direction, lead complex multi-stream delivery, and act as a trusted advisor to senior stakeholders, while shaping how ServiceNow is deployed across major organisations.

Contract Change Manager (OCM / BCM Focus) Central London (On‑site) 3–6 Month Contract £535 per day – Inside IR35 Are you a Change Manager with strong Business Continuity Management (BCM) experience looking for your next contract? We have an urgent opportunity to support a high‑profile transformation, where OCM and BCM are critical to success. This role is not ServiceNow‑specific. It’s a hands‑on, delivery‑focused change role, embedding new ways of working and ensuring business readiness, adoption, and continuity. The Role Working within an established Adoption & Change Management (ACM) framework, you’ll support one or more programmes by delivering end‑to‑end change activities alongside technical delivery teams. What You’ll Be Doing • Delivering end‑to‑end change and adoption activities, • Producing core change artefacts such as impact assessments, stakeholder plans, communications, and readiness and training plans, • Engaging closely with business stakeholders, operational teams, and sponsors, • Managing people‑related risks including resistance, change saturation, and readiness gaps, • Tracking adoption and escalating risks where required, • Supporting governance, reporting, and transition into BAU What We’re Looking For Essential • Proven Change Management / OCM experience, • Strong Business Continuity Management (BCM) experience, • Hands‑on delivery of change plans and stakeholder engagement, • Excellent communication skills, • Comfortable working in fast‑paced, evolving environments Desirable • Experience in regulated or complex environments, • Change Management certification (Prosci, APMG), • Exposure to large‑scale IT or digital transformation programmes Role Snapshot • Rate: £535 per day (Inside IR35), • Location: Central London (on‑site), • Contract: 3–6 months If you’re available now (or soon) and want to work on a delivery‑focused engagement where your BCM expertise really matters, we’d love to hear from you. Apply now or message me directly for a confidential discussion.

Location: London Salary: Competitive salary and package dependent on experience Career Level: Manager or Associate Manager (based on experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO. Accenture’s End User Experience group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing and supporting an engaged and connected workplace. Our services revolve around AI, Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through this journey, working with a broad range of business stakeholders to minimise disruptions and to ensure a successfully outcome. In our team you will learn: • How to provide solutions to real world problems across a variety of industries., • How to help transform leading organisations and communities around the world., • How best to develop your skills and hone your talents within an innovative technology environment As a Workplace AI enablement Manager, you will: • Develop and deliver the organisation’s workplace AI strategy, ensuring alignment with business goals and technology roadmaps., • Lead AI enablement programmes across Microsoft 365 Copilot, Google Workspace AI, ServiceNow AI, and other vendor platforms., • Assess current workplace environments and identify opportunities for AI driven productivity, automation, and experience improvement., • Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights., • Drive adoption and change management, including training, communications, and user readiness activities., • Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools., • Partner with vendors and internal teams to integrate AI capabilities into collaboration, endpoint, and productivity ecosystems., • Build value cases, ROI models, and benefit tracking frameworks for AI initiatives., • Lead workshops, discovery sessions, and executive briefings to shape AI vision and roadmap., • Support RFI/RFP responses, including AI solutioning, technical positioning, and value articulation., • Monitor emerging AI trends and continuously evolve the workplace AI strategy. We are looking for experience in the following skills: • Experience with Digital Employee Experience (DEX) platforms such as Nexthink, Lakeside, or ControlUp., • Established experience and understanding of (Intune, Workspace ONE, JAMF) and how AI enhances device experience., • Strong knowledge and firsthand experience of deploying / implementing of AI/ML concepts, including LLMs, chatbots, predictive analytics, and automation frameworks., • Associate and professional level certifications in Microsoft 365, Azure AI, Google Cloud, or ServiceNow., • Experience delivering AI focused change management and adoption programmes with MS Copilot, Google Duet, Clause Copilot, • Strong analytical mindset with the ability to identify patterns, inefficiencies, and automation opportunities., • Exceptional communication and presentation skills covering both technical and business concepts, • Strong stakeholder management and communication skills, • Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy., • Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI., • Wider complimentary skills such as AWS, Google, Azure, ServiceNow, BMC certification and SRE are desirable but not compulsory, • As a Manager there is an expectation that they must be able to: Ability to manage and mentor multiple ‘direct reports’ assigned to you. You should be able to illustrate an established track record of people leadership. Job Qualifications AI Skills • Accenture expects all of its people to utilise AI effectively in their day to day work. The following capabilities are desirable for all roles:, • Understanding of core AI concepts and how they apply within business and deli very contexts., • Proficiency in AI powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency., • Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines., • AI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.

The Opportunity: Join our MeTS Settlement and Specialist Services Business Unit as a Mainframe Application Support Team Leader, where you'll lead a dynamic team of on-shore and off-shore professionals supporting critical mainframe systems for the UK Rail Industry. This role offers the opportunity to manage day-to-day operations whilst utilising your own technical skills to deliver enhancements and BAU support tasks as well as develop strategic expertise to drive modernisation initiatives for our key railway customers. This role is a remote working role (Mainland UK based) although there is an expectation that the candidate will attend the monthly team collaboration day in Chester and also be available for occasional visits to customer sites or Worldline sites as required. Day-to-Day Responsibilities: • Managing team workload and ensuring that at least 98% of ServiceNOW tickets are handled within SLA requirements., • Report progress and escalate risks and issues to Specialist Services Operational Team manager and customer stakeholders as required., • Develop own application knowledge alongside team leading activities in order to contribute to BAU support tasks and also to support strategic initiatives., • Attend monthly service reviews with customers and represent the team professionally., • Participate in problem management Root Cause Analysis (RCA) investigations and represent changes at Change Approval Board (CAB) meetings as necessary., • Perform on-call support as part of rota once familiar with the applications., • Review test plans and results from team members, ensuring quality delivery., • Prepare estimates and proposals in response to customer enhancement requests., • Provide team members with opportunities to discuss their individual performance and career goals through monthly 1:1s and annual performance reviews, all delivered in a psychologically safe manner., • Provide guidance and mentorship to junior team members on complex technical tasks., • Encourage team to identify improvements to processes and services in order to reduce recurring Incidents, improve customer satisfaction and drive new opportunities., • Ensure that knowledge of applications is being spread across the team in order to minimise the risk of knowledge loss., • Positively lead the team’s participation in wider Specialist Services team initiatives for potential application modernization and replacement projects. Who Are We Looking For: We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. Essential skills and behaviours: • Proven expertise in COBOL (both Batch and CICS) and JCL programming (5 years+)., • Proven experience leading remote teams and managing diverse workforces (2 years+)., • Proven experience of delivering application support to business critical mainframe services in 24*7 SLA-driven environments (5 years+)., • Proven experience of providing on-call support as part of a rota., • Excellent written and verbal communication skills in relation to both team and stakeholder management., • Strong attention to detail., • Previous experience of capturing user requirements and creating specifications, • Ability to handle multiple competing issues and prioritize them appropriately (e.g. prioritising Incidents based on priority level and SLA timelines, project deliveries etc.)., • As we support a number of large and complex systems for the Rail Industry, the candidate will need to be comfortable with quickly learning about new business contexts and be able to articulate their approach to this at interview., • Commitment to continuous learning and professional development for both self and team. Desirable skills and behaviours: • ITIL Foundation certification (Version 3+)., • Previous experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence., • Previous experience of Mainframe Transformation or Migration projects would be advantageous., • Knowledge of UK Rail or other Transport sector experience would be advantageous., • Knowledge of some/all of the following Mainframe technologies would be advantageous:, • IBM Assembler., • ADABAS (using COBOL direct calls)., • NATURAL., • IBM MQ interface development.

Planned Preventative Maintenance Supervisor - Nights - Canning Town and London areas \nReporting to the Planned Preventative Maintenance Delivery Manager you will supervise and lead a team of highly skilled fire engineers, in a PPM environment for Fire systems (detection / suppression) on the 1FM Fire contract. Assisting Telent UK but focussed on the Asset Management department this role will be key to join the field services and management teams together to form a cohesive and productive workflow. This role is to work nights, on a 4 on 4 off shifts from Sun to Thurs from our Pirin Court Office - Canning Town - E16 4TL. \nWhen you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. \nPlanned Preventative Supervisor, what you'll do: \n- Lead and supervise a team of fire engineers in a PPM environment relating to fire systems (detection & suppression) on the London Underground, for the 1 FM Contract \n- Managing the availability of resources to efficiently carry out the planned maintenance work \n- Ensure engineers complete all works to a high standard and against operational plans \n- Scheduling and monitoring of works to ensure continued compliance \n- Using ServiceNow for Daily/Weekly/Periodic report of progress of tasks and efficiencies \n- Stakeholder management daily to keep the contract and operations teams updated with any issues/progress etc \n- There is a requirement to go out to site to support and direct on escalations as needed \nWho you are: \nWe are seeking an experience Supervisor who has worked in a PPM environment for Fire systems (detection / suppression), and ideally London Underground or Network Rail industry experience. This role would suit an experienced Supervisor who can manage, schedule and monitor works in a busy and PPM environment. \nPlanned Preventative Maintenance Supervisor Key Requirements: \n- This role is to work Nights, 4 on 4 off shifts Sun to Thurs \n- Previous experience of leading fire engineers in single or multi-site maintenance \n- Experience within a Fire Maintenance environment or London Underground/Network Rail environment \n- Full UK Driving Licence \n- Drug & Alcohol testing is required for this role \nWhat we offer: \nA career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. \nWe nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. \nThe additional benefits with this role: \n- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually \n- Commercial Vehicle \n- Company pension scheme \n- A range of family friendly policies \n- Occupational health support and wellbeing Portal \n- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. \nLearn more about Telent: \nClick here for Telent Video! \nWe're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. \n \n#TJ-Onsite \n#LI-Onsite

Strategic Project Director\n\nLocation: London UK (travel required between sites)\n\nClearance: \n\nRole Overview\n\nProvide senior accountability for the consolidation of a Top Secret (TS) digital workplace, bringing desktop and deskside services from four agencies into a single, secure service model under a new contract. Working from bid stage through mobilisation and delivery, you will define the approach to integration and transition and oversee delivery of a complex, multi‑agency programme spanning technology, service operations, security, and adoption.\n\nThe role focuses on stabilising, integrating, and optimising services while navigating differing security requirements, organisational cultures, and legacy environments through strong governance and assured execution.\n\nKey Responsibilities\n\nOwn the transition and transformation approach, including roadmap, governance, and Target Operating Model (TOM).\nShape the solution and commercial model with architects, finance, and legal, ensuring delivery viability within TS constraints.\nLead executive stakeholder engagement, risk assessment, and dependency modelling.\nLead a large, cross‑functional programme covering workplace technology, service operations, cyber assurance, identity, and change.\nDeliver a consolidated SIAM‑based operating model aligned to ITIL v4, integrating multiple suppliers and service towers.\nDrive technology rationalisation, including: \nWindows 11 endpoint and image strategy\nIntune / Configuration Manager\nIdentity and access (AD / Entra ID, PAM, MFA)\nSecure collaboration, VDI, and remote access\nITSM, CMDB, monitoring, EDR/XDR, and tooling consolidation\nEnsure TS security assurance and accreditation, working closely with cyber and accrediting authorities.\nRedesign service operations to improve automation, data‑driven support, and user experience.\nLead people, culture, and adoption, aligning teams across agencies to new ways of working.\nRun programme governance (Boards, Design Authorities, CABs) with strong auditability.\nTrack and realise benefits across cost, risk, performance, and user experience. \n\nEssential Experience\n\nProven large scale technology or service transformations, ideally in digital workplace or end‑user compute.\nProven delivery from bid through mobilisation, transition, transformation, and BAU handover.\nExperience operating in Top Secret / DV or equivalently regulated environments (government, defence, intelligence).\nStrong executive stakeholder management, including CISOs, CTOs, COOs, and Agency leadership.\nDemonstrated programme leadership delivering complex outcomes on time, on budget, and with assurance.Technical Background:\n\nDigital workplace / EUC: Windows 10/11, image management, device hardening, VDI.\nEndpoint management: Intune, Configuration Manager, MDM/MAM.\nIdentity & security: AD / Entra ID, Zero Trust, MFA, PAM, EDR/XDR, DLP.\nService management: ITIL v4, SIAM, ITSM platforms (e.g. ServiceNow).\nSecure cloud, collaboration, and restricted‑environment solutions

HR Coordinator (French-speaking)\n\n * HR Coordinator for Onboarding\n\n * Stockley Park, Uxbridge, West London (+ Remote-working x2 days per week)\n\n * 6-month contract (initially)\n\n * c£23 per hour (via PAYE) or £30 per hour (via Umbrella)\n\nThe Opportunity:\n\nWe are working with a well-established, global organisation seeking a French-speaking HR Coordinator to join their EMEA HR Operations team. This is a hands-on contract role within a fast-paced Shared Services environment, supporting the end-to-end employee lifecycle with a strong focus on onboarding and offboarding activities across multiple countries.\n\nYou will play a key role in ensuring a seamless employee experience while maintaining strict compliance standards across EMEA. This position sits within the People Movement function of our client’s HR Shared Service Centre, supporting both new hires and employee exits, as well as organisational changes.\n\nSkills and Experience:\n\n * Minimum 2+ years’ experience within HR Shared Services / HR Operations\n\n * Proven experience managing onboarding and offboarding processes\n\n * Strong working knowledge of Workday (essential)\n\n * Experience using ServiceNow or similar case management systems\n\n * Understanding of HR policies, compliance, and employee lifecycle processes\n\n * Experience handling background checks, right-to-work validation, and employment compliance\n\n * Strong administrative capability with high attention to detail\n\n * Confident communicator with a customer-focused approach\n\n * Ability to work independently and manage workload in a structured environment\n\n * Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)\n\nLanguage Requirement:\n\n * French (essential) – must be able to read and write to a professional standard\n\nRole and Responsibilities:\n\n * Manage the end-to-end onboarding and offboarding processes across EMEA\n\n * Produce and issue offer letters and new starter documentation\n\n * Conduct and manage background checks and right-to-work compliance (including visas and work permits)\n\n * Process Workday transactions, including termination activities and employee changes\n\n * Act as a first point of contact for employees, managers and HR stakeholders, delivering a high level of service\n\n * Maintain accurate HR records, reports and documentation, including changes to start dates and contract addendums\n\n * Liaise with payroll, global mobility and wider HR teams to ensure smooth employee transitions\n\n * Support monthly payroll preparation and resolve related queries\n\n * Use ServiceNow (or similar HRSM tools) to manage cases and track queries\n\n * Identify process improvements and contribute to SOP updates and optimisation\n\n * Ensure full compliance with data protection and HR governance standards\n\nApplications:\n\nPlease contact Edward Laing here at ISR Recruitment to learn more about working as an Onboarding HR Coordinator (French-speaking) for a global organisation based in the Uxbridge area of West London??

We are seeking an experienced ServiceNow Developer to support the operation of an enterprise ServiceNow platform.The role will focus on platform maintenance, incident resolution, service requests and small enhancements, ensuring the platform remains stable and effective while the.

Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow! Project overview: Сlient is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months that ended September 30, 2023, the company generated Net sales of over $22 billion. Requirements: • 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer., • Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management)., • Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions)., • Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow., • Solid understanding of incident management and operational workflows in enterprise environments., • Experience working with ServiceNow REST APIs and integration patterns., • Knowledge of ITIL principles and service management best practices., • Ability to collaborate effectively with SRE, Platform, and Infrastructure teams., • Good troubleshooting, analytical, and problem-solving skills., • Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes., • Implement and support incident, problem, and change management workflows., • Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows., • Collaborate with SRE, Platform, and Infrastructure teams to align operational processes with system reliability needs., • Automate operational workflows and improve service visibility, reporting, and SLA tracking., • Support platform upgrades, new ServiceNow releases (incl. Xanadu), and continuous process improvements.

ServiceNow Solutions Advisory Lead Salary: £110,000 to £130,000 pa + 10% Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Location: London, Woking, Birmingham, Manchester, Newcastle, Glasgow, UK Wide Overview:

We’re currently supporting a client delivering secure, enterprise-scale identity services, and are looking for a mid-level IAM Engineer to join their growing team. This role will focus on identity operations, access management, and supporting a Zero Trust security model across a hybrid environment. Key responsibilities: * Day-to-day IDAM administration (user lifecycle, access requests, account management) * Supporting Joiners, Movers & Leavers (JML) processes * Troubleshooting authentication and access issues * Assisting with access reviews and security compliance * Contributing to automation and process improvements (PowerShell / ServiceNow) * Acting as a point of escalation for support teams and working closely with security What we’re looking for: * Strong experience with Active Directory & Azure AD / Entra ID * Microsoft 365 identity management (Exchange, Teams, SharePoint) * Understanding of RBAC, least privilege and Zero Trust models * Experience with ServiceNow or similar ITSM tools * Ability to work across technical teams and stakeholders Desirable: * Okta experience (SSO / federation) * Background in regulated environments (e.g. government) * Exposure to ISO27001 / ITIL * Automation or scripting experience (PowerShell) Additional details: * £60,000–£65,000 salary * SC clearance (active or eligible) * Intervi...

About Complexio Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate - across people, processes, and systems. Enterprises have invested heavily in AI platforms, copilots, and data infrastructure - yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap. Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works - every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence. Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations. Role Purpose Enterprise organisations do not buy software - they fund outcomes. The Value Engineer exists to make the connection between Complexio's platform capabilities and the specific, quantified business outcomes each customer cares about, at every stage of the relationship. Value engineering as a discipline has become a defining commercial capability at the world's leading enterprise software companies. ServiceNow built a global Value Engineering practice to justify platform ROI at scale. Celonis pioneered value engineering in the process mining space, making quantified process improvement the centrepiece of every enterprise deal. SAP's Value Advisors and Salesforce's Business Value Consultants have made the ability to prove financial return a standard expectation in enterprise software procurement. Complexio is building this capability now - at the stage where it will have the most impact on commercial outcomes. This role sits at the intersection of business consulting, commercial strategy, and deep operational understanding. You are not a sales support function. You are an independent, credible business advisor who earns the trust of customer CFOs, COOs, and operational leadership by doing rigorous work - identifying where value is being lost, modelling what recovery is worth, and demonstrating with evidence what Complexio has actually delivered. Key Responsibilities Value Discovery & Business Case Development • Lead structured value discovery engagements with prospective customers - working with operational, financial, and technology stakeholders to identify and quantify the cost of their current automation gap, • Map customer operational workflows to Complexio's platform capabilities, identifying the specific processes, hand-offs, and inefficiencies where the EKG, Context Broker, Enterprise Automator, and Stevie create measurable impact, • Translate business case outputs into executive-ready materials - CFO-grade financial models, board-level summaries, and ROI one-pagers that withstand scrutiny from finance and procurement stakeholders, • Validate assumptions with customers through structured interviews, data analysis, and process observation - never building a business case on hypotheticals that will be challenged at approval Pre-Sales Value Engagement • Partner with Sales, Client Directors, and Solutions Consultants in enterprise sales cycles - joining customer engagements specifically to lead the value and business case workstream, • Run executive value workshops with customer C-suite and operational leadership - structured sessions that move from pain identification through to quantified opportunity in a single engagement, • Produce deal-specific value narratives and ROI models that are calibrated to each customer's operational context, financial metrics, and internal approval process, • Equip the sales team with reusable value frameworks, benchmark data, and industry-specific ROI models that accelerate deal cycles across similar customer profiles, • Support commercial proposal development by providing the financial and business value content that underpins pricing, contract structure, and deal terms Post-Sale Value Realisation • Own the value realisation framework for Complexio's customer base - defining how value is tracked, measured, and reported from deployment through to steady-state operation, • Establish baseline metrics with customers at the point of deployment - agreeing the operational and financial KPIs against which Complexio's impact will be measured Value Benchmarking & Market Intelligence • Build and maintain Complexio's value benchmark library - a structured, continuously updated repository of outcome data across customers, sectors, use cases, and platform capabilities, • Develop sector-specific value models for Complexio's primary markets - maritime operations, energy trading, industrial workflow management - grounded in real customer data and validated against industry benchmarks, • Track and analyse how value accrues over time across the customer base - identifying which deployment patterns, use cases, and adoption sequences drive the fastest and largest outcomes, • Monitor competitive value positioning - understanding how Complexio's ROI profile compares to alternatives including Microsoft Copilot, Celonis, and incumbent manual processes Internal Value Enablement • Build and maintain a value engineering toolkit accessible to the broader commercial team - including value discovery frameworks, ROI calculators, benchmark data packs, and executive presentation templates, • Partner with Product and Engineering to ensure that Complexio's platform instrumentation supports value measurement - advocating for the telemetry, reporting, and analytics capabilities that make value realisation visible to customers, • Feed value data and customer outcome evidence back into Complexio's product prioritisation process - ensuring the roadmap is guided by where the platform creates the most demonstrable impact Executive & C-Suite Engagement • Engage directly with CFOs, COOs, and operational leadership as a credible, independent business advisor - not as a vendor representative, • Lead or co-lead executive value presentations and business case reviews at board and C-suite level - with the financial and operational rigour to withstand challenge from sophisticated buyers, • Shadow Co-CEOs and the CRO in strategic customer engagements as required - providing the value and ROI narrative in high-stakes commercial discussions, • Build long-term advisory relationships with senior customer stakeholders that extend beyond individual deals and create durable commercial anchors What We're Looking For Essential • 6+ years in a value engineering, value advisory, business value consulting, or management consulting role - ideally with direct experience in enterprise software, process automation, or AI/data platform contexts, • Demonstrable experience building and presenting rigorous business cases and ROI models to C-suite and finance stakeholders - models that have withstood scrutiny and influenced major investment decisions, • Strong financial modelling capability - comfortable building NPV, IRR, and payback analyses from first principles and translating operational data into financial outcomes, • Deep understanding of how large enterprises make investment decisions - approval processes, financial hurdle rates, competing priorities, and the politics of internal sponsorship Desirable Experience in the maritime, shipping, energy, or industrial sectors - operational familiarity with voyage management, fleet operations, chartering, trading, or supply chain workflows Experience with process mining, workflow analytics, or operational intelligence tools - and the ability to use data outputs to construct value narratives Familiarity with AI automation economics - understanding how to model labour displacement, error reduction, and decision acceleration in organisations adopting AI-driven workflows Experience building value benchmark databases and sector-specific ROI frameworks from scratch Who You Are Rigorous and credible - your business cases are built on real data, sound assumptions, and transparent methodology; you do not overstate value and you do not produce numbers that collapse under scrutiny A skilled interviewer and listener - you can run a discovery session with a COO or a fleet manager and extract the operational detail you need to build a credible model, without making them feel interrogated Commercially motivated - you understand that your work directly enables revenue and you take that seriously; you are not an academic analyst, you are a commercial contributor Independently minded - you are willing to tell a customer or a sales team that a use case does not meet the value threshold, because your credibility depends on honesty, not optimism • A strong writer and presenter - you produce executive materials that are clear, well-structured, and visually compelling; you do not hide weak analysis behind impressive slides, • Intellectually curious about how industries operate - you find genuine interest in understanding how a maritime shipping company makes money, where it loses it, and what operational changes move the needle, • A builder - Complexio does not yet have a mature value engineering function; you are excited by the opportunity to create the frameworks, tools, and benchmarks that will define how the company communicates value at scale

Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below:Lorenz Pasch - Hays Recruitment: My mobile number and email address are available on my LinkedIn profile. This role requires hands-on experience in CMDB and IT asset management within structured IT service environments. You must be able to demonstrate: • Proven experience managing CMDB data (Configuration Items, relationships, and integrity), • Strong understanding of IT Asset Management lifecycle (hardware, software, cloud), • Experience supporting Change Management with impact and dependency analysis, • Familiarity with ITIL practices (Configuration, Asset, Change Management)

Infrastructure Architect • Up to £750/day, • Inside IR35, • 12-Month Initial Term, • Remote First (1 day/month in London), • ASAP Start A well-established financial services organisation is looking for an experienced Infrastructure Architect to join its Enterprise Architecture team. The primary focus is on leading the final 25% of a large-scale Azure VMware Solution (AVS) migration. Key Responsibilities: • Lead completion of the remaining AVS migration, ensuring delivery to enterprise standards, • Produce HLD and LLD documentation across infrastructure initiatives, • Support the Cloud Architect in advancing the Azure adoption strategy, • Provide hands-on technical oversight through the build, test, and commissioning phases, • Engage and challenge senior stakeholders, • Act as the layer between enterprise architecture and the engineering function, • Represent the multi-domain architecture team in governance forums Current Environment: • Azure VMware Solution (AVS), • JetStream AVS Disaster Recovery, • Commvault AVS Backup, • Commvault Enterprise Landing Zone Backup, • Colt Network Decoupling (SD-WAN & Azure Connectivity), • Hammerspace Fileshares Technical Requirements: Azure VMware Solution (AVS) | VMware / VCF | Azure IaaS / PaaS | Azure Landing Zones | vWAN / ExpressRoute | Hub & Spoke | Routing Intent | SD-WAN | Palo Alto | NSX / NSX-T | Commvault | JetStream | Azure Policy / RBAC / PIM | CyberArk | Citrix / AVD | ServiceNow | Terraform | Azure DevOps | HLD / LLD | FinOps Please note: This role is inside IR35, umbrella only via an approved PSL. Details available on request. Interested? Send your CV to or connect with me directly on LinkedIn. Please confirm your availability, current day rate, and whether you're set up to work via umbrella inside IR35.

Role – Onsite Deskside Support (L1/L2) Key Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices., 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. 5. Administered approved software installations, updates, and security patching in coordination with IT policies. 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support., 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. 13. Followed ITIL practices for incident, problem, and service request management in corporate environments. We have multiple job openings across APAC, EMEA, and LATAM, and we would like to invite you to register your profile with us. This is a quick and easy way to showcase your skills, certifications, and availability for potential opportunities. ➡ Register here: All information is securely stored and will be used only for verified projects. If you have any questions, please feel free to reply to this message.

ServiceNow Solutions Advisory Lead Salary: £110,000 to £130,000 pa + 10% Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Location: London, Woking, Birmingham, Manchester, Newcastle, Glasgow, UK Wide Overview: We're looking for a Senior ServiceNow Solutions Advisor xrnqpay who is passionate about solving real-world challenges through t Before applying for this role, please read the following information about this opportunity found below. Please click on the apply button to read the full job description

Job Profile We’re looking for a proactive and customer-focused Digital Workplace (DEX) Support Technician to deliver an outstanding digital experience for end users across the organisation. In this role, you’ll act as a key point of contact for technology support, ensuring colleagues have seamless, secure access to the tools they need to collaborate and perform at their best. Working within a high-performing team, you’ll play a critical role in minimising disruption, resolving technical issues efficiently, and continuously improving the digital workplace experience. You’ll collaborate closely with stakeholders, contribute to service improvements, and support the ongoing evolution of digital, data, and technology strategies. Responsibilities • Provide responsive 1st/2nd line support for digital workplace technologies, ensuring minimal disruption to users, • Deliver excellent customer service, managing and resolving incidents in line with SLAs, • Troubleshoot hardware, software, and access issues across end-user environments, • Support onboarding activities, including device setup, system access, and user enablement, • Manage and maintain IT assets, including hardware and mobile devices, • Build strong relationships with stakeholders, including VIP users, • Work with ITSM tools to log, track, and analyse tickets, using data to drive service improvements, • Collaborate with internal teams and external partners to resolve issues and enhance services, • Contribute to service reviews and continuous improvement initiatives, • Provide recommendations to increase adoption and effective use of workplace technologies Skills Technical Skills: • Strong 1st/2nd line IT support experience, • Microsoft 365 (including Teams), • SharePoint and OneDrive, • ITSM tools (e.g. ServiceNow or FreshDesk) with experience using data for service improvement, • Enterprise SaaS applications (e.g. Unit4, Adaptive, DayForce, Coupa, PowerApps, BI, MFA) at support level, • Hardware setup and troubleshooting, • iPhone administration and configuration

Apps Onboarding - Build & Run Engineer (Onshore) Contract: 3 months initially (to 1st August)Location: Fully remoteClearance: SC Cleared or SC lapsed required Market Rate Inside IR35 - current market rates for this opportunity, the client would like to see a range of profiles covering different day rates Overview We're looking for an experienced Apps Onboarding Build & Run Engineer to play a hands-on role in designing, building, operating, and stabilising the automation that underpins the Application Onboarding Service. This role spans both build and early run phases, helping de-risk transition into BAU. Key Responsibilities • Work closely with the ServiceNow Product team to implement forms, catalogue items, and validation logic, • Develop, enhance, and support the iPaaS provisioning engine and Azure DevOps pipelines, • Support shadow-mode comparisons, defect resolution, and cutover readiness, • Provide early-life support post-cutover and contribute to ongoing service optimisation, • Operate across both build and initial run, ensuring a smooth transition to BAU, • Implement RFCs relating to application onboarding<...

Role: ServiceNow Architect Contract: Long-Term Clearance: Active SC Required Overview We are seeking an experienced ServiceNow Architect to lead the design and strategic development of a large-scale ServiceNow platform within a government environment. Responsibilities • Own end-to-end ServiceNow architecture and design, • Drive CMDB and CSDM strategy and maturity, • Define best practices across ITSM processes, • Engage with senior stakeholders and translate requirements, • Ensure platform scalability, governance, and performance, • Provide technical leadership across delivery teams Requirements, • Active SC Clearance, • Proven experience as a ServiceNow Architect, • Deep expertise in: ITSM, CMDB, CSDM, • Strong understanding of ServiceNow architecture frameworks, • Experience in large-scale / government environments If this role aligns with your experience and you're SC Cleared, don't miss this opportunity to lead the architecture of a high-profile government ServiceNow platform. Apply today or get in touch for a confidential discussion - immediate starts are available! AMRT1...

Designing, developing, and maintaining ServiceNow applications and modules, with a focus on Virtual Agent and RPA-driven workflows. Implementing and configuring ServiceNow Virtual Agent to enhance customer and user experience. Integrating RPA tools with ServiceNow to automate repetitive processes an

Understanding where HR processes fall short today, identifying opportunities to improve, and designing future-state services that are more streamlined, automated, and employee-centric. You'll be partnering with HR and business leaders to rethink how services are delivered - from onboarding and o

SecOps Engineer - Central London (hybrid working) Up to £75,000 PA Well-established and highly profitable construction engineering business is seeking an experienced SecOps Engineer to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. This role is ideal for a proactive security professional with strong technical expertise across application, network and infrastructure security. You will play a key part in implementing security controls, mitigating risk and contributing to the continuous improvement of the company's overall security posture. Responsibilities: • Monitor security tools including SIEM (QRadar) and respond to threat detection alerts, • Triage, analyse and prioritise security (via ServiceNow), • Investigate root causes of security issues and design effective remediation solutions, • Oversee Patch Management, • Conduct vulnerability scans with Qualys, analyse results and prioritise remediation, • Document SecOps processes and create knowledge base articles in line with best practices, • Automate security tasks and toolchains using scripting (PowerShell, Batch, etc.), • Collaborate with external SOC teams, • Prepare post-...

What you'll be doing: Hands-on development across ServiceNow ITSM & ITOM (Discovery, CMDB, Service Mapping, Event Management) Building and configuring workflows, integrations, and custom solutions Working directly with stakeholders to gather requirements and shape technical solutions Leading te

Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, weve grown a team with strong expertise across every

Apps Onboarding - Build & Run Engineer (Onshore) Contract: 3 months initially (to 1st August) Location: Fully remote Clearance: SC Cleared or SC lapsed required Market Rate Inside IR35 - current market rates for this opportunity, the client would like to see a range of profiles covering different day rates Overview We're looking for an experienced Apps Onboarding Build & Run Engineer to play a hands-on role in designing, building, operating, and stabilising the automation that underpins the Application Onboarding Service. This role spans both build and early run phases, helping de-risk transition into BAU. Key Responsibilities Work closely with the ServiceNow Product team to implement forms, catalogue items, and validation logic Develop, enhance, and support the iPaaS provisioning engine and Azure DevOps pipelines Support shadow-mode comparisons, defect resolution, and cutover readiness Provide early-life support post-cutover and contribute to ongoing service optimisation Operate across both build and initial run, ensuring a smooth transition to BAU Implement RFCs relating to application onboardingExperience & Profile Strong background in automation, including iPaaS and CI/CD pipelines Comfortable supporting and operating live production services Able to work effectively in an onshore capacity, driven by implementation and security requirements...

ServiceNow Developer - SC clearance ServiceNow Developer - SC clearance The location of the role is Remote (must be based in the UK). The salary on offer is £45k - £48k. The duration of the initial fixed term contract is 12 months. Candidates must be willing and eligible to go through SC clearance (Sole British nationality, 5 years+ residency) Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Role Overview and Skills required: Technical Specialists in this role have expertise in translating IT requirements in the design, development, and assembly of components to create custom information systems. Typical examples of the deliverables are functional and technical designs, models, components, code, unit tests, and documentation. Ability to analyse and understand ServiceNow environments Ability to support across technical workshops, creating technical designs, and recommending solutions aligned to Ser...

Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project:.

This role will play a key part in supporting the.ServiceNow solutions while providing technical leadership across design, delivery, and governance.As a ServiceNow Solution Architect, you will be responsible for designing and delivering solutions that meet both business and technical requirements.You

ServiceNow Developer - The Skills You'll Need to Succeed:. ServiceNow Developer - What You'll be Doing:.

Real Earning Potential… and an incredible founder-led leadership team….

ServiceNow platform within a government environment. ServiceNow Engineer / Developer. If you're a skilled ServiceNow DevOps Engineer looking for a challenging, high-impact contract,.

Strengthen and lead our team as our ServiceNow Solution Architect.

Senior Consultant ServiceNow & Transformation. Were seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. Translate business needs into ServiceNow solution designs, user stories, and delivery plans.

ServiceNow IRM or SecOps Technical Consultants - Remote Salary: £50,000 - £90,000 (depending on experience). The role is predominantly remote with occasional client site visits when needed.