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ServiceNow Solution Sales Hybrid (1-2 Days a week in London) Are you a ServiceNow professional with strong commercial instincts looking to move further into solution sales? We’re looking for a ServiceNow Solution Sales Specialist to help drive growth within a leading Elite ServiceNow Practice

ServiceNow scripting, integrations, and platform architecture. ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation. Build and customize ServiceNow applications using:.

On-site once every 2 weeks - London.The role sits within a key project focused on third-party hardware licensing, where an initial workflow has already been built.The focus now is on enhancing, scaling, and expanding this solution.This is a hands-on development role, not a consultancy position, they

ServiceNow Associate Manager Take the next step in your career now, scroll down to read the full role description and make your application. £75000 GBP Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent ServiceNow Developer / Architect - Associate Manager London (Hybrid) Up to £70,000 + 10% Bonus + Full Package I'm partnered with a leading ServiceNow consultancy looking to hire an Associate Manager-level ServiceNow Architect - ideally suited to a Senior Developer or Technical Consultant looking to step into architecture. This role is a genuine bridge between hands-on development and full solution ownership. You'll still be close to the tech, but with increasing responsibility around design, architecture, and client interaction. You'll be working alongside experienced Architects on large-scale programmes, giving you the platform to develop into a fully-fledged Architect in a structured and well-supported environment. You'll be: • Contributing to solution design across ServiceNow implementations, • Translating technical requirements into scalable platform solutions, • Working closely with Architects on end-to-end architecture decisions, • Remaining hands-on where needed (configuration, scripting, integrations), • Engaging with clients in workshops and design discussionsWhat they're looking for:, • Strong ServiceNow development experience (ideally at Senior level), • Exposure to design/architecture or a clear desire to move into it, • Experience across modules such as ITSM, ITOM, HRSD or CSM, • Good understanding of platform capabilities, integrations, and best practice xrnqpay, • Strong communication skills and client-facing potentialWhy it's a strong move:, • Clear and supported transition from Developer Architect, • Work on large, enterprise-scale ServiceNow programmes, • Mentorship from experienced Architects, • One of the most established ServiceNow environments in the UK #brco

An excellent opportunity has arisen for a Portfolio PMO within the Project Management Office, joining a highly collaborative Project Portfolio Management team in London. The role involves ensuring transparency in project reporting, overseeing significant capital and operational budgets, and supporting the ongoing enhancement of PMO frameworks to drive efficiency and strategic value. As a PMO (AVP) you will immerse yourself in a varied role that places you at the centre of project portfolio management activities. You will take pride in monitoring financial projects from inception through completion, ensuring that every aspect-from budgeting to documentation-meets high standards of accuracy and transparency. By facilitating regular forums and validating key project documents, you will help drive successful outcomes while fostering an inclusive atmosphere where gentle challenge leads to better results. Your expertise with reporting tools such as ServiceNow, Excel and PowerPoint will be essential as you contribute ideas for automating processes and enhancing efficiency within the PMO. Experience Required; • Collaborate with technology delivery managers to gather, review, and present monthly status reports that are accessible and easily understood by both technical and non-technical stakeholders., • Monitor financial projects throughout their lifecycle, overseeing both inflight activities and future projectio...

ServiceNow Solutions Advisory Lead Salary: £110,000 to £130,000 pa + 10% Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Location: London, Woking, Birmingham, Manchester, Newcastle, Glasgow, UK Wide Overview: We're looking for a Senior ServiceNow Solutions Advisor who is passionate about solving real-world challenges through technology. You'll work closely with senior stakeholders both internally and within key clients to create ServiceNow strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable. Your Role...

We were one of the first ServiceNow partners in Europe, awarded the 2022 EMEA Elite Segment Partner of the Year, and most recently awarded a prestigious 2026 ServiceNow Partner of the Year award for Risk and Compliance. From Junior Technical Consultants who are new to the ServiceNow eco-system throu

Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch. AWS Iaas, CI/CD Architecture, ServiceNow ITSM, SOA and Microservices Based Architecture, Software Engineering and Design Architecture. We are looking for an experienced professional with strong hands-on expertise in designing, implemen

ServiceNow Senior Technical Consultant DV Cleared Contract Location: Remote (UK-based with travel to client sites) Day Rate: £600 - £750 per day Inside IR35 Clearance: Must hold active DV (Developed Vetting) clearance We are looking for an experienced ServiceNow Senior Technical Consultant to jo

What youll need You'll need to either hold current UK SC clearance or be eligible and willing to undertake. Additional information Country: UK Location: Travel to customer sites as required Hours: 37. Role Type: Permanent TPBN1_UKTJ.

We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your ow

A leading recruitment agency in London is seeking a ServiceNow Developer for a hybrid role on a 12-month contract.

Familiarity with ITIL processes and experience with ServiceNow. You will be part of the Operation Technology & Lab App (OTLA) team, working closely with the Identity and Access Management (IAM) team, to drive the technical deployment of solutions that improve device management and secure connectivit

A leading IT service firm in London is offering an internship for 8 weeks.As an intern, you will engage in various website management tasks and gain valuable insights into the IT industry.Ideal candidates are self-motivated, possess a strong attention to detail, and are currently pursuing an IT degr

Technical Skills :** ServiceNow ITOM (Discovery, Service Mapping, Event Management, Operational Intelligence, Orchestration, Cloud Management), CMDB, ITIL Framework, Agile Methodologies, Product Road mapping, Backlog Management, Requirements Gathering, User Story Creation, Data Analysis, Operational

The Senior Solution Sales Executive will oversee market success of ServiceNow's Moveworks products within our public sector clients. Experience selling into the UK public sector is highly desirable. Senior Solution Sales Executive - Public Sector - Moveworks.

Key qualifications include experience with the ServiceNow IRM module and knowledge of vital platform components such as CMDB/CSDM and automation.

Allwyn UK is seeking a C&RC Technology Engineer to manage and improve Contact Centre technology platforms, including Amazon Connect and ServiceNow.

We're partnering with a leading IT services provider looking to bring in a Customer Service Administrator to assist with a major device refresh programme. Customer Service Administrator. Handling and updating tickets within ServiceNow.

The successful candidate will provide third-line support for a critical application, utilizing strong Oracle SQL skills and experience with ServiceNow. Capita plc is looking for an experienced Application Support Engineer for a home-based role.

We are a rapidly growing Top Tier ServiceNow Partner, helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. Public Sector would be advantageous). We’re looking for someone who thrives on growing customer relationships a

Responsibilities and Qualifications:.Able to work with functional consultants to define user stories and appropriate approach to configuration/use of platform.Experienced in ServiceNow IRM module (and certified for Risk & Compliance).Experienced in key platform components such as CMDB/CSDM, workspac

A leading consultancy is seeking a ServiceNow Technical Architect (CTA) to lead technical architecture across various client projects.

Service Delivery Manager – 3 Months – London – Immediate Start We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice. The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration. The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management. Key responsibilities of the Service Delivery Manager: Take ownership of service delivery throughout the ITSM migration lifecycle. Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption. Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift). Manage stakeholders across IT, business units, and third-party vendors. Oversee incidents, risks, issues, and dependencies during the programme. Experience working with Third Party Service Desk Partners. Skills and Experience of the Service Delivery Manager: Must have a proven track record as a Service Delivery Manager migrating ITSM tools. Hands on knowledge of ServiceNow or FreshService. Strong working knowledge of ITIL frameworks and best practices. Strong experience with Incident management, Change management, Knowledge management or Asset Management (CMDB) is desirable. The Successful Service Delivery Manager will be required to work at least 3 days a week onsite in Chiswick Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

Service Designer / Transition Lead – SC Cleared 3 Month Contract London (Hybrid) £425-£450/day (Outside IR35) Service Designer / Transition Lead needed with active SC Security Clearance. Experience the Design, Governance, Business Change and Transition activities required to establish a compliant Service Model aligned agreed obligations. Worked with Service High-Level Design (SHLD), RACI model, Requirements Traceability Matrix (RTM) & Business Change. Paying up to £450/day (Outside IR35). Start ASAP in May 2026 and rolling 3 month contract. Hybrid Working – 2/3 days/week remote (WFH) + 2/3 days/week working from the office in London. Working with a global IT Consultancy on large-scale network solutions projects for a Telecoms end client. Key skills, experience + tasks will include: Proven experience in Service Design / Service Transition roles Strong understanding of ITIL / ITSM frameworks onboard resource to lead and coordinate the Design, Governance, Business Change and transition activities required to establish a compliant Service Model aligned to contractual obligations and customer approval. Process flow diagrams and process for each of the ITSM processes (e.g. incident and change management). Experience delivering service readiness in large transformation programmes Ability to create governance artefacts: SHLD (Service High-Level Design), RACI, RTM (Requirements Traceability Matrix) Experience with business change, training and adoption. Strong stakeholder management. Background in telecoms or large-scale enterprise environments preferred SC Security Clearance active is essential for this contract – SC used last 12 months. Desirable Experience with tools such as ServiceNow Exposure to Network / Infrastructure services Experience working with suppliers and third-party vendors

Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role is ideal for someone who combines strong people leadership with a passion for service transformation, modern workplace technologies, and customer experience. The Opportunity Reporting directly to the CTO, you will lead and develop a multi-site IT Service Operations and Digital Workplace team, driving service maturity, continuous improvement, stakeholder engagement and adoption of modern workplace technologies. You will operate as both a strategic enabler and operational leader, helping to build a visible, customer-focused technology function that supports collaboration, productivity, and innovation across the wider organisation. This role will also play a key part in several major transformation initiatives, including: Modern workplace and EUC evolution Entra ID and cloud transformation Service maturity and automation initiatives Digital employee experience improvements Technology input into a major office relocation project Service optimisation and future scalability planningKey Responsibilities Lead and develop the IT Service Operations and Digital Workplace function across multiple sites Drive service maturity, ITSM best practice, and continuous improvement initiatives Build trust and confidence in technology services across the business Manage and develop a team of technical support and application specialists Partner with senior stakeholders across Technology and the wider organisation Oversee end-user computing, workplace technology, service delivery, and supplier management Identify opportunities for automation, self-service, and AI-driven improvements Support the ongoing evolution of Microsoft 365 and cloud-based technologies Contribute to strategic technology planning and roadmap development Collaborate with leadership teams on transformation and business improvement initiativesAbout You We are looking for a confident and forward thinking technology leader who can operate effectively across both strategic and operational environments. You will likely bring experience within: Digital Workplace / End User Computing (EUC) IT Service Operations / Service Delivery ITSM and service maturity programmes Microsoft 365 environments Technology transformation and continuous improvement initiativesYou will also demonstrate: Strong people leadership and team development capability Excellent stakeholder management and communication skills The confidence to influence at leadership and board level A customer-focused and service-led mindset Experience improving IT processes, standards, and operational maturity A passion for innovation, modern technologies, and continuous improvementExperience with technologies and environments such as: Microsoft 365 Entra ID / Hybrid Identity Azure ITSM platforms (Freshdesk, ServiceNow or similar) Automation and modern workplace toolingITIL certification or equivalent service management experience would be advantageous. What's On Offer Opportunity to work within a highly meaningful and purpose led environment Significant transformation and investment across Technology Highly visible leadership role with genuine influence Collaborative and mission driven culture Hybrid working environment Competitive salary, bonus, and benefits packageAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Data Centre Shift Technician | Heathrow, West London | Permanent | £58,927 + Package We are actively recruiting for a Data Centre Shift Technician to carry out data centre operations, infrastructure installations and environmental monitoring at a prestigious financial sector data centre in West London. As a Data Centre Shift Technician you will work on server racking & stacking, structured patching, break-fix, decommissioning, cabinet modifications and IMAC delivery via ServiceNow. Environments: mission-critical data centres, data halls, comms rooms, plant rooms. Employment Package • Role: Data Centre Shift Technician, • Status: Permanent, • Base Salary: £58,927, • Est. Earnings: TBC, • Hours: Continental shift (24/7 rota, days & nights), • Overtime: x1.5 until midnight / x2 overnight, • Location: Heathrow, West London (Hounslow), • Works: Racking & stacking, patching, break-fix, IMAC, decommissioning, infrastructure installs, cabinet modifications, • Industry: Critical Environments / Financial Sector Data Centres, • Monitoring Tools: ServiceNow, SCADA, BMS, VESDA, Hawki, Netcool, e-permit, TCM Requirements • Previous experience in a data centre operations or hands-on DC technician role, • Confident with structured patching, racking & stacking and break-fix tasks, • Familiarity with environmental/systems monitoring tools (BMS, SCADA, VESDA), • Experience working to SLAs and KPIs in a managed services or critical environment, • Comfortable working a continental shift pattern including nights, • Strong attention to detail and ability to escalate issues appropriately, • Professional approach to client-facing work within a high-security environment Interested in this Data Centre Shift Technician role based at Heathrow, West London? Apply now or get in touch for a confidential conversation

A Financial Services client seeking anexceptionally strong HR Operations professional for a 12‑monthFTC, with potential to extend or go permanent. This role needs someone who is technicallyexcellent, detail‑driven and confident managing both BAU Ops andcontinuous process improvement. The Role: -Deliver high‑quality HR Operations support across the employeelifecycle- Own and improve HRprocesses, ensuring accuracy and efficiency - Work confidentlyacross Workday and wider HR tools - Manage tickets andworkflow through ServiceNow, Jira or similar systems - Use Excel andPower Automate to streamline reporting and automation - Maintain ameticulous approach to data, documentation and compliance You'll bring: -Strong HR Operations experience in a fast‑paced environment - Technicalconfidence with Workday (essential) - Experience withExcel, Power Automate and ticketing systems -Excellent attention to detail and a self-improvements mindset - Ability to manageBAU while driving operational enhancements If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IAM Engineer An excellent opportunity has arisen for an IAM Engineer to join a highly regulated technology environment where security, reliability and continuous improvement are taken seriously. Working as part of a dedicated identity operations function, you will play a key role in day‑to‑day identity and access management, supporting joiner, mover and leaver processes while helping strengthen access governance and Zero Trust controls across a Microsoft‑centric estate. What You'll Be Doing Delivering BAU IAM administration across Active Directory and Azure AD / Entra ID Managing JML processes, onboarding and offboarding users securely Supporting access requests, account changes and troubleshooting identity issues Assisting with access reviews, permissions rationalisation and audits Working closely with security and support teams as a 2nd line escalation point Contributing to automation and workflow improvements using PowerShell and ServiceNow What We're Looking For OKta Identity Experience in IAM / IDAM operations Strong knowledge of Microsoft identity platforms Understanding of RBAC, least privilege and Zero Trust Familiarity with ServiceNow or similar ITSM tools Comfortable working in regulated or compliance‑driven environments Eligible for UK Security Clearance (SC) Nice to Have PowerShell automation ISO 27001 / ITIL exposure

IT Support Engineer - Onsite role - Fulham Salary: Competitive + Benefits nearest tube Fulham Broadway We are seeking a IT Support Engineer to join a growing IT services team. This is an excellent opportunity for someone who enjoys solving technical problems, providing high-quality customer service, and is keen to progress their career in IT. The Role: Act as the customer-facing representative of the IT support service, delivering a first-class experience. Provide on-site technical support to users, ensuring issues are resolved quickly and effectively. Collaborate with the service desk team to meet SLA targets and escalate issues when required. Troubleshoot a variety of IT issues, keeping customers updated throughout the process. Support a wide range of IT equipment including laptops, tablets, AV equipment, and networking. The role will suit someone based around Derby/Burton-on-Trent, ideally located between the M1 and M6 for travel efficiency. What we’re looking for: Excellent customer focus, communication and problem-solving skills. Strong time management and ability to prioritise workloads. Technical knowledge equivalent to CompTIA A+ (or similar experience). Hands-on experience with: Desktop & mobile devices (Windows, Chromebooks, tablets) Peripherals (printers, scanners, interactive AV equipment) Wired and wireless networking basics Microsoft 365 and/or Google Workspace Imaging and deployment tools (Microsoft/Apple devices) Knowledge of ITIL methodology and ticketing systems (e.g. ServiceNow) is advantageous. What’s on offer: Competitive salary Private medical healthcare, life assurance & pension scheme Options to buy additional annual leave, dental plan, cycle-to-work scheme & more Performance-related bonus (role dependent) Career progression and professional development opportunities All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you asap regarding your application

Data Centre Engineer Position - Full Time, Permanent Location - Acton / Ealing Salary - £36,000 - £42,000 Job Description Our client is a global leader that builds, supports, and optimizes the IT infrastructure, networks, and connectivity driving international business performance. As a rapidly growing organization, they recognize that finding and retaining high-caliber talent is fundamental to their success. They work hard to create a challenging, supportive, and satisfying environment and have successfully achieved the Investors in Diversity Foundational Award for their commitment to equality, diversity, and inclusion. We are currently seeking a multi-skilled Data Centre Engineer to join their team in Acton/ Ealing, West London. In this role, you will work within a small team providing critical services to a prestigious international financial organization. Responsibilities Working a 24x7x365 shift pattern (4 days on/4 days off, 4 nights on/4 nights off). Managing change control, incidents, and resolution. Tracking and managing assets. Supervising and escorting third-party vendors. Planning and implementing IT hardware installations adhering to strict Data Centre standards. Planning and decommissioning network hardware and structured cabling. Updating all relevant documentation and inventories. Completing service requests within agreed SLAs. Ensuring compliance with our client’s and the end-user's Health & Safety and Quality Standards. Maintaining security procedures regarding the Data Centre environment. Task Description Maintain Data Centre toolsets that assist with support and management. Provide management and governance over the Data Centre. Work closely with facilities providers to maximize energy efficiency. Oversee the day-to-day running of the site, including installations, decommissions, and maintenance. Support Data Centre service improvement and major infrastructure projects (e.g., power outages/replacements). Perform basic server configuration (IDRAC, ILO) and fault finding. Manage racking, stacking, moves, changes, and patching. Manage complex inter-rack/room cable infrastructure to provide a stable platform for IT connectivity. What we’re looking for: Experience: Proven background in a similar role within high-risk environments or Data Centres. Technical Knowledge: Sound understanding of infrastructure technologies and networking concepts. Tools: Experience with DCIM tools and ticketing systems like ServiceNow or Remedy (desirable). Software: Competence in MS Office and Helpdesk/Service Delivery applications. Attributes: A reliable team player with strong attention to detail and a proactive approach. Skills: Excellent communication (written and verbal) and strong organizational/administrative skills. Adaptability: The ability to work under pressure, use your own initiative, and maintain a flexible approach to shift patterns. If you have the required skills and experience, click apply now to be considered for this position. We look forward to hearing from you

Talentmark are recruiting for an Operations Analyst to join a company in the animal health and pharmaceutical industry on a contract basis for 12 months. This is a hybrid role with 2 days per week on site in Hook and 3 home working. Salary: From £18.72 per hour to £24.42 per hour PAYE dependant upon experience. Operations Analyst Role: Engage in regular meetings with regional teams to ensure a standardised approach to operations management Identify and implement opportunities to streamline current portfolio processes Act as a technical liaison between Workplace Operations and Technical Support (TS) engineers Provide technical support for escalated operational issues from the Workplace operations team Working with the Global Teams, external Service Partners and Delivery teams to identify and implement Automation and Service ImprovementsYour Background: Hold a relevant degree or have equivalent working experience Strong technical problem-solving skills with the ability to handle high-level escalations. Awareness of cybersecurity practices and their contribution to maintaining global cyber hygiene Experience with ServiceNow and NexthinkDEX products would be an advantage Excellent communication and stakeholder management skillsCompany: Our client specialises in animal health. They advance their vision of food and companionship, enriching life by developing innovative solutions that protect and enhance animal health. Apply: For more information, or to apply for this Operations Analyst, please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only). It is essential that applicants hold entitlement to work in the UK Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check

Customer Service Administrator 1-Month Contract (Possibility of Extension) Location: Dartford (Fully On-site) Rate: £130 per day (Inside IR35) We're partnering with a leading IT services provider looking to bring in a Customer Service Administrator to assist with a major device refresh programme. This role sits within a dynamic office team, where you'll play a key part in supporting day-to-day project coordination and administration. What you'll be doing: • Contacting end users to coordinate device deliveries and collections * Keeping project trackers and spreadsheets up to date * Tracking and logging Proof of Delivery (POD) information * Handling and updating tickets within ServiceNow * Supporting the wider team with general administrative tasks What we're looking for: • Previous experience in a customer service-focused role, with strong communication skills * Well-organised with a keen eye for detail * Comfortable using Excel or similar spreadsheet tools * BPSS clearance obtained within the last 6 months, or willingness to undergo checks before starting If you're immediately available or interested in hearing more, get in touch at or call 01676 545393. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ

Solution / Enterprise Architect – ServiceNow - Telecom OSS/BSS 6 Month Contract London (Hybrid) £500-/day (Outside IR35) Solution/Enterprise Architect Telecom domain OSS/BSS & experience with ServiceNow needed for a 6 Month Contract in London (Hybrid). Start ideally in May 2026. A chance to work with a global IT Consultancy on a ServiceNow design and integration project for an external client. Hybrid Working - 3 days/week working remotely (WFH) + 2 days/week working from the office in London . Paying up to £500/day (Outside IR35). Key skills, experience + tasks will include: Solution/Enterprise Architect OSS/BSS, Telecom domain & experience with ServiceNow responsible for leading the technical direction, architecture design, integration + platform governance for ServiceNow implementations. In-depth hands-on Solution/Enterprise Architect OSS/BSS & Telecom domain & experience with ServiceNow Architecture expertise including design, configuration + implementation. Extensive knowledge of multiple ServiceNow modules and platform capabilities with proven ability to design and deliver enterprise-scale ServiceNow solutions. Define end-to-end ServiceNow architecture for enterprise programs and Translate business requirements into technical solution designs. Lead and ensure best practices across modules including TSM, TSOM/ITOM, IRM/GRC, SPM, TSM, OMT, CSM, HRSD, SecOps etc Drive platform standardization, governance, and scalable design and define integrations, data models, workflows, and technical requirements. ServiceNow Certifications preferred: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Master Architect, Certified Technical Architect, CIS

Customer Success Delivery Manager London | Hybrid Salary: £60,000 Exalto Consulting is recruiting for a Customer Success Delivery Manager on behalf of a growing consultancy in the digital transformation and IT service management space. This is a client-facing role for someone who can combine strong delivery leadership with relationship management and customer success. The position will suit someone who is comfortable supporting the full customer lifecycle, from early engagement and solution shaping through to implementation, ongoing support and account development. You will work closely with internal teams and customer stakeholders to make sure services are delivered effectively, expectations are well managed, and customers see clear value from the work being delivered. The role This role sits at the point where customer engagement, delivery management and service improvement come together. You will be involved in shaping solutions, leading discussions, overseeing delivery activity and helping to build strong, long-term customer relationships. Responsibilities will include: Working with internal sales and technical teams to understand customer requirements Leading discovery sessions, workshops and solution discussions Supporting proposals, statements of work and delivery planning Overseeing implementation activity across multiple engagements Managing timelines, deliverables and stakeholder expectations Maintaining strong client relationships throughout delivery and beyond Supporting service adoption, knowledge transfer and ongoing customer success Identifying opportunities to expand services and strengthen existing accounts What they are looking for This opportunity is likely to suit someone with a background in delivery, customer success, service management or consulting, ideally within a technology or ITSM environment. You will likely bring: Experience in a client-facing delivery or customer success role Strong programme or project coordination experience Confidence leading stakeholder conversations and building trusted relationships Experience supporting customers from pre-sales through to delivery and ongoing support Knowledge of IT service management principles and tooling A structured, organised approach with the ability to manage multiple priorities Strong communication skills and a professional, credible manner Experience working in agile environments and to delivery deadlines Experience with ServiceNow or similar platforms would be beneficial. Why consider it This is a good opportunity for someone who enjoys working closely with customers, bringing structure to delivery, and helping clients get real value from change and transformation work. It offers a broad role with a mix of relationship management, delivery oversight and commercial awareness

Red Hat Infrastructure Support Engineer Location: South West UK (site confidential) - on-site, 5 days per week Duration: 12 months (with likely extensions) Clearance: Enhanced DV clearance (active required) Join a vital, mission-critical programme supporting a secure, air-gapped IT environment. Our client is hiring for a dedicated Red Hat Infrastructure Support Engineer to help maintain and support a large RHEL estate, ensuring operational stability, security, and compliance within a highly secure setting. If you thrive in challenging environments and have a passion for supporting national defence infrastructure, this could be the opportunity for you. What you'll be doing: * Managing and supporting a large x86-based RHEL environment (versions 7/8/9) * Ensuring system stability, security, and compliance in a secure, air-gapped environment * Following strict change, incident, and problem management protocols * Performing system patching, upgrades, and monitoring to maintain optimal performance * Contributing to the development and improvement of Standard Operating Procedures (SOPs) * Collaborating with a team to uphold high standards of security and operational resilience What you'll bring: * Active eDV clearance * Proven experience as a RHEL System Administrator * Strong knowledge of x86 server architecture * Familiarity with ITIL-based processes (change, incident, problem management) * Experience working within air-gapped or highly secure environments * Proficiency in patching, upgrades, and system monitoring * Ability to follow and enhance SOPs Desirable skills: * Experience with Red Hat Satellite, Foreman, or similar lifecycle management tools * Basic scripting skills (Bash, Python) for automation tasks * Knowledge of storage technologies (LVM, NFS, SAN) * Understanding of networking fundamentals (VLANs, DNS, DHCP) Attributes we value: * Attention to detail and thorough documentation * Ability to work within strict security and compliance frameworks * Strong team player with excellent communication skills * Dedicated to supporting mission-critical objectives and values * Experience with service management tools (e.g., ServiceNow, BMC Remedy) If you're ready to contribute your skills to a vital national programme and meet the challenge of working in a secure environment, we want to hear from you. Apply now to join a team making a real difference. TPBN1_UKTJ

We're looking for an Automation Software Engineer with strong Power Automate experience, supported by .NET and scripting, to deliver and mature automation across IT service management and operational workflows. Contract: 6 months Rate: £650/day (Inside IR35) Location: London (weekly for first 2 weeks, then monthly) What you'll be doing Building and orchestrating automations using Power Automate (core skill) Working with stand‑alone APIs and small structured datasets (CSV, JSON, spreadsheets) Automating ITSM processes, checklists, and onboarding (JML) Consolidating data into Azure DevOps dashboards Supporting ServiceNow CI/CD integrations (read-only) Delivering PoCs Creating clear documentation, strategy, and a future automation backlogWhat we're looking for Strong hands‑on Power Automate experience .NET development background PowerShell or Python scripting API orchestration experience Familiarity with Azure DevOps and ITSM environments AI Automation experience Able to work autonomously and leave reusable, scalable solutions £650/day inside IR35 Twice weekly in the office (London) for the first month, then in the office once per month from month 2 onwards. If this sounds of interest, please do send me your CV to start a conversation. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

SecOps Engineer - Central London (hyrbid working) Up to £75,000 PA Well-established and highly profitable construction engineering business is seeking an experienced SecOps Engineer to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. This role is ideal for a proactive security professional with strong technical expertise across application, network and infrastructure security. You will play a key part in implementing security controls, mitigating risk and contributing to the continuous improvement of the company's overall security posture. Responsibilities: Monitor security tools including SIEM (QRadar) and respond to threat detection alerts Triage, analyse and prioritise security (via ServiceNow) Investigate root causes of security issues and design effective remediation solutions Oversee Patch Management Conduct vulnerability scans with Qualys, analyse results and prioritise remediation Document SecOps processes and create knowledge base articles in line with best practices Automate security tasks and toolchains using scripting (PowerShell, Batch, etc.) Collaborate with external SOC teams Prepare post-incident reports and root cause analyses Manage end-user device (EUD) security via MS Intune, Sophos and NinjaOne Schedule and assess vulnerability scans on critical infrastructure Maintain patching compliance for OS, Microsoft Office and third-party applications Support infrastructure teams to deploy systems, enhance security policies and manage security-driven changes Produce weekly security operations reports Manage Cisco Umbrella web filtering and SSL inspection policies Requirements: Previous hands-on experience in SecOps or Incident Response Recognised Security certifications such as Security+, CEH, or Microsoft security certifications Strong knowledge of Microsoft Windows OS security and hardening Working PowerShell scripting ability for automation tasks Solid understanding of cloud-native security across M365, Azure and AWS Experience with enterprise IT infrastructure Any experience with the following will be highly favoured: Strong experience with Qualys Exposure to Varonis Network security knowledge or relevant certifications (TCP/IP, VPNs, routing, segmentation) Experience working with ServiceNow Initially 4 days per week onsite, dropping to 3 once passed probation (this is not negotiable)

ServiceNow Technical Consultant DV Cleared Location: Remote (UK-based with travel to client sites) Salary: £55,000 £65,000 per annum + 10% annual bonus Clearance: Must hold active DV (Developed Vetting) clearance We are looking for a motivated ServiceNow Technical Consultant to join a growing delivery team, working on impactful projects across enterprise and public sector environments. This is a fully remote role with UK-based travel to client sites. This is a fantastic opportunity for someone with 23 years of ServiceNow experience who is looking to build on strong platform foundations, develop their consulting skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test scripts, and handover materials Ensure all configurations follow best practices and are scalable and upgrade-safe Support testing activities including unit testing and UAT Client Engagement Support workshops and requirements gathering sessions alongside senior team members Build positive working relationships with client stakeholders and project teams Communicate progress, risks, and issues clearly and proactively Learning & Development Work closely with senior consultants and architects to develop technical capability Actively pursue ServiceNow certifications and continuous professional development Stay up to date with platform developments and industry trends Contribute to knowledge sharing and team collaboration Skills & Experience 23 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal skills Eagerness to learn and develop within a fast-paced environment Must hold active DV security clearance Desirable Exposure to ITOM, CMDB, or integrations Progress towards CIS-ITSM or other ServiceNow certifications Familiarity with ITIL frameworks Experience in public sector, defence, or regulated environments Benefits Private medical insurance Death in service cover Ongoing training and certification support 10% annual bonus Share scheme This is an excellent opportunity to accelerate your ServiceNow career in a dynamic environment, with clear progression and the chance to work on meaningful, high-profile programmes. Apply now to take the next step in your consulting journey. TPBN1_UKTJ

Data Centre Engineer - West London £42k inclusive of shift allowance 24/7 shift pattern (4 on / 4 off - days & nights) We're looking for a Multi-Skilled Data Centre Engineer to join a high-performing team supporting a prestigious international financial environment. Key responsibilities: * Day-to-day Data Centre operations (installs, decommissions, moves, changes) * Change & incident management with SLA ownership * Racking, stacking, cabling, patching, and hardware support * Vendor escorting and supervision * Asset tracking, documentation, and inventory control * Supporting infrastructure upgrades, outages, and maintenance windows * Basic server config (iDRAC / iLO) and fault escalation * Ensuring strict adherence to DC standards, security, and H&S compliance What we're looking for: * Experience in Data Centre or high-risk infrastructure environments * Strong understanding of networking & infrastructure concepts * Familiarity with ticketing systems (e.g. ServiceNow / Remedy) * Confident working under pressure and on own initiative * Strong attention to detail and documentation skills * Flexible approach to shift work (24/7 environment) * Good communication and teamwork skills If you're hands-on, detail-driven, and enjoy working in mission-critical environments, this could be a great next step. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk TPBN1_UKTJ

Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholdersKey requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressureDesirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certificationsPackage and benefits Base salary £110,000 - £130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing supportThis is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centres, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: We're looking for a Senior Product Analyst to join our agile Workday Security team and play a key role in designing secure, scalable, and audit-ready solutions across our global Workday platform. This senior role offers the opportunity to work hands-on with Workday security configuration, lead cross-functional discovery sessions, and mentor junior analysts-while acting as a trusted SME guiding strategic security and product decisions. You'll drive feature refinement, solution design, and end-to-end testing with autonomy, ensuring our security model aligns with enterprise standards, audit requirements, and regulatory needs. If you're passionate about Workday Security and want to influence meaningful change in a collaborative, fast-paced environment, this is the role for you. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy Associate discounts at our stores, available to you and eligible family members Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources. A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. Comprehensive training and development resources designed to help you learn, grow, and succeed. Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.What You'll Do: Core Responsibilities Serve as a senior resource for Workday Security Administration, supporting day-to-day operations and leading strategic initiatives in a large enterprise environment. Collaborate with the security team, other product teams, and business partners to gather requirements, configure security settings, and support testing and audit activities. Partner with the team during backlog refinement for security features (estimation, acceptance criteria, testing strategy) and drive discovery to define security impacts, dependencies, and cross-functional needs. Analyze complex business processes and translate them into secure, compliant, and scalable Workday solutions that follow least-privilege principles. Coordinate functional and non-functional testing (e.g., regression, negative testing, SoD validation) to ensure solutions meet policy, audit, and risk standards. Partner with audit, risk, and compliance teams on access reviews, controls testing, remediation, and release readiness; maintain high-quality security documentation. Mentor junior analysts and champion standards for configuration, documentation, and knowledge sharing. Provide operational support for incident resolution and access request processes, including ServiceNow ticket handling.Technical Expertise Workday Security Configuration Hands-on configuration of Domain Security Policies and Business Process Security Policies. Configure and manage Workday Security Groups, including: Role-Based Security Groups (RBAC) User-Based Security Groups Aggregation Security Groups Segment-Based Security Groups Document Segment-Based Security Groups Integration System Security Groups (ISSGs) Integration System Users (ISUs) Lead role creation and assignment, ensuring appropriate access across modules and safeguarding sensitive data. Support integration security for EIBs/APIs, manage ISU/ISSG lifecycles, and oversee credential/token rotation practices.Device & Access Management Configure and manage authentication policies, including Multifactor Authentication (MFA), SAML/SSO integrations, and Proxy Access policies. Support and troubleshoot Workday Mobile access and device-related issues.Preferred Experience Workday implementation or rollout experience, especially in global or multi-country environments. Familiarity with GDPR, Works Council requirements, and other regional compliance standards. Functional knowledge of Workday HCM modules (Core HCM, Recruiting, Talent & Performance, Compensation, Absence, Benefits, Payroll). Knowledge of HR operations, compliance requirements, and HR data standards. Understanding of audit reporting, compliance support, and security best practices. •Workday Core HCM certification.About You: Bachelor's Degree or equivalent IT Delivery skillset/training/experience. Very strong experience supporting a large, global Workday environment with deep expertise in Workday Security. Proficient in security architecture and configuration (domains, BPs, roles, security groups, and report/data access), with proven experience troubleshooting access-related issues. Demonstrated experience running access reviews, supporting audits, and partnering with risk/compliance on controls. Comfortable building test strategies, executing validation, and documenting results for audit readiness. Excellent problem-solving skills with the ability to think strategically and work independently. Strong listening, documentation, and communication skills (written and verbal), with the ability to engage both technical and business stakeholders.If you're ready to bring your energy and passion, we'd love to hear from you. Join us and be part of a place where every day is a chance to make a difference. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB

TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: We're looking for a Senior Product Analyst to join our agile Workday Security team and play a key role in designing secure, scalable, and audit-ready solutions across our global Workday platform. This senior role offers the opportunity to work hands-on with Workday security configuration, lead cross-functional discovery sessions, and mentor junior analysts-while acting as a trusted SME guiding strategic security and product decisions. You'll drive feature refinement, solution design, and end-to-end testing with autonomy, ensuring our security model aligns with enterprise standards, audit requirements, and regulatory needs. If you're passionate about Workday Security and want to influence meaningful change in a collaborative, fast-paced environment, this is the role for you. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy Associate discounts at our stores, available to you and eligible family members Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources. A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. Comprehensive training and development resources designed to help you learn, grow, and succeed. Exciting career paths with growth opportunities and tuition reimbursement to support your career progression. What You'll Do: Core Responsibilities Serve as a senior resource for Workday Security Administration , supporting day-to-day operations and leading strategic initiatives in a large enterprise environment. Collaborate with the security team, other product teams, and business partners to gather requirements , configure security settings, and support testing and audit activities. Partner with the team during backlog refinement for security features (estimation, acceptance criteria, testing strategy) and drive discovery to define security impacts, dependencies, and cross-functional needs. Analyze complex business processes and translate them into secure, compliant, and scalable Workday solutions that follow least-privilege principles. Coordinate functional and non-functional testing (e.g., regression, negative testing, SoD validation) to ensure solutions meet policy, audit, and risk standards. Partner with audit, risk, and compliance teams on access reviews, controls testing, remediation , and release readiness; maintain high-quality security documentation. Mentor junior analysts and champion standards for configuration, documentation, and knowledge sharing. Provide operational support for incident resolution and access request processes, including ServiceNow ticket handling . Technical Expertise Workday Security Configuration Hands-on configuration of Domain Security Policies and Business Process Security Policies . Configure and manage Workday Security Groups , including: Role-Based Security Groups (RBAC) User-Based Security Groups Aggregation Security Groups Segment-Based Security Groups Document Segment-Based Security Groups Integration System Security Groups (ISSGs) Integration System Users (ISUs) Lead role creation and assignment , ensuring appropriate access across modules and safeguarding sensitive data. Support integration security for EIBs/APIs , manage ISU/ISSG lifecycles, and oversee credential/token rotation practices. Device & Access Management Configure and manage authentication policies, including Multifactor Authentication (MFA) , SAML/SSO integrations, and Proxy Access policies. Support and troubleshoot Workday Mobile access and device-related issues. Preferred Experience Workday implementation or rollout experience, especially in global or multi-country environments. Familiarity with GDPR , Works Council requirements, and other regional compliance standards. Functional knowledge of Workday HCM modules (Core HCM, Recruiting, Talent & Performance, Compensation, Absence, Benefits, Payroll). Knowledge of HR operations, compliance requirements, and HR data standards. Understanding of audit reporting , compliance support, and security best practices. • Workday Core HCM certification. About You: Bachelor's Degree or equivalent IT Delivery skillset/training/experience. Very strong experience supporting a large, global Workday environment with deep expertise in Workday Security . Proficient in security architecture and configuration (domains, BPs, roles, security groups, and report/data access), with proven experience troubleshooting access-related issues. Demonstrated experience running access reviews , supporting audits, and partnering with risk/compliance on controls. Comfortable building test strategies, executing validation, and documenting results for audit readiness. Excellent problem-solving skills with the ability to think strategically and work independently. Strong listening, documentation, and communication skills (written and verbal), with the ability to engage both technical and business stakeholders. If you're ready to bring your energy and passion, we'd love to hear from you. Join us and be part of a place where every day is a chance to make a difference. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB TPBN1_UKTJ

Company Description Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS’s world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future. Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK’s position as the best place to discover, prove and benefit from genomic innovations. We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody. Behind the Healthcare and Research outcomes, Genomics England delivers through designing, developing and operating complex healthcare software systems. We're on the cusp of big changes with the real prospect of genomics becoming the fabric of everyday healthcare through the lifetime – from birth to old age. Job Description We are seeking an Application Support Manager who will act as the subject matter expert for key applications that are essential to delivering our organisational objectives. The role involves working collaboratively across teams to ensure systems effectively meet business and user needs. You will provide expertise, guidance and support for queries related to business systems applications, namely Atlassian and ServiceNow. Everyday responsibilities include: Provide clear guidance and supportive assistance to internal and external users, ensuring business applications run smoothly and efficiently to the highest standards. Provide support for application configuration, upgrades, and troubleshooting, carrying out thorough analysis to resolve issues effectively. Create and maintain training and help materials that empower both self and others to work confidently and efficiently. Ensure documentation and processes align with recognised industry standards such as ISO, ITIL and NCSC best practice. Champion service improvement by identifying opportunities for efficiency and improvement.Skills and experience for success: Strong experience supporting business applications, including configuration, customisation and troubleshooting. Experience working within a ticket system, with the ability to prioritise a high volume of support requests originating from various sources. Excellent communication skills, with the ability to collaborate confidently and build positive working relationships. Proven problem-solving abilities with a proactive, solutions focused approach. Demonstrated initiative, creativity, and willingness to contribute innovative ideas. Skilled in stakeholder management, with the confidence to engage effectively at all levels. Able to work independently while also following processes, guidance, and best-practice standardsDesirable skills: Knowledge of the Atlassian suite, Confluence, Jira & Jira Service Management. Knowledge and experience of using, configuring and supporting ServiceNow. Skilled ITIL processes and best practices. Qualifications While your qualifications are certainly important and provide a foundation, we are particularly interested in understanding the breadth and depth of your overall experience. Additional Information Salary from: £46,500 Closing date for applications - Friday 15th May Being an integral part of such a meaningful mission is extremely rewarding in itself, but in order to support our people, we’re continually improving our benefits package. We pride ourselves on investing in our people and supporting them to achieve their career goals, as well as offering a benefits package including: Generous Leave: 30 days’ holiday plus bank holidays, additional leave for long service, and the option to apply for up to 30 days of remote working abroad annually (approval required). Family-Friendly: Blended working arrangements, flexible working, enhanced maternity, paternity and shared parental leave benefits. Pension & Financial: Defined contribution pension (Genomics England double-matches up to 10%, however you can contribute more if you wish), Life Assurance (3x salary), and a Give As You Earn scheme. Learning & Development: Individual learning budgets, support for training and certifications, and reimbursement for one annual professional subscription (approval required). Recognition & Rewards: Employee recognition programme and referral scheme. Health & Wellbeing: Subsidised gym membership, a free Headspace account, and access to an Employee Assistance Programme, eye tests, flu jabs.Equal opportunities and our commitment to a diverse and inclusive workplace Genomics England is actively committed to providing and supporting an inclusive environment that promotes equity, diversity and inclusion best practice both within our community and in any other area where we have influence. We are proud of our diverse community where everyone can come to work and feel welcomed and treated with respect regardless of any disability, ethnicity, gender, gender identity, religion, sexual orientation, or social background. Genomics England’s policies of non-discrimination and equity and will be applied fairly to all people, regardless of age, disability, gender identity or reassignment, marital or civil partnership status, being pregnant or recently becoming a parent, race, religion or beliefs, sex or sexual orientation, length of service, whether full or part-time or employed under a permanent or a fixed-term contract or any other relevant factor. Genomics England does not tolerate any form of discrimination, harassment, victimisation or bullying at work. Such behaviour undermines our mission and core values and diminishes the dignity, respect and integrity of all parties. Our People policies outline our commitment to inclusivity. We aim to remove barriers in our recruitment processes and to be flexible with our interview processes. Should you require any adjustments that may help you to fully participate in the recruitment process, we encourage you to discuss this with us. Culture We have four key behaviours that represent what we would like Genomics England to feel like and the culture we want to encourage, in order for us to achieve our mission. These behaviours help us all work well together, deliver on our outcomes, celebrate our successes and share feedback with each other. You can read about these and other aspects of our culture here

Company: Global Retail Company (Join as one of the start-up members in the UK) Position: Infrastructure Specialist (Retail Technology) Location: London (Hybrid) Salary: 50,000 – 55,000 GBP Job responsibilities: Retail & Store Technology Deliver full IT setup for new store openings, refits, relocations, and pop‑ups (POS systems, printers, scanners, tablets, payment devices, WiFi, LAN, SD‑WAN). Ensure stable operations of store technology through monitoring, maintenance, and incident response. Support store teams with troubleshooting across devices, connectivity, POS systems, and peripherals. Warehouse Technology & 3PL Coordination Lead IT coordination for warehouse operations supported by 3PL partners. Ensure technical readiness for inbound/outbound operations, including: Warehouse device onboarding (scanners, RF guns, label printers) Network access, WiFi readiness, and VLAN configuration VPN / SD‑WAN connectivity between us and 3PL environments Firewall rules, routing updates, and IP whitelisting Support integration‑adjacent activities such as label printing flows, device connectivity and operational tooling. Act as the primary IT point of contact during warehouse onboarding, transitions, and operational changes. Ensure warehouse technology aligns with our information security and compliance requirements. Office & Corporate IT Manage IT operations across EMEA offices and showrooms (laptops, mobile devices, M365, conferencing systems, telephony). Oversee onboarding/offboarding, account lifecycle, and access provisioning. Maintain device compliance via Intune/MDM and ensure security baseline adherence. Information Security & Compliance Implement security policies across the environment: MFA, encryption, endpoint protection, vulnerability management, threat detection. Support penetration testing activities, remediation, and alignment with HQ security standards. Ensure compliance with GDPR, ITGC, audit requirements and internal security frameworks for stores, warehouses, and offices. Infrastructure Management Manage infrastructure across EMEA (LAN/WAN/WiFi, SD‑WAN, VPN, firewalls, identity services). Coordinate closely with global teams to align network architecture, cloud services, and enterprise device standards. Support SAP technical operations such as printing, connectivity, RFC endpoints, POS → ERP feeds, and network dependencies. Improve infrastructure resiliency, automation, monitoring, and telemetry. Performance Monitoring & Reporting Monitor system uptime, network performance, vendor SLAs and incident trends across retail, warehouse, and office environments. Produce regular reports on infrastructure stability, risk areas, asset posture, and operational readiness. Communicate risk, incidents, dependencies, and improvement opportunities to EMEA leadership. Documentation & Training Maintain and update documentation for infrastructure configurations, store rollout playbooks, warehouse technical guides and troubleshooting procedures. Train retail, warehouse and office teams on IT processes, device usage and security best practices. Build knowledge‑base articles, SOPs and IT runbooks. Service Delivery & Vendor Management Manage vendor relationships for POS, networking, 3PL infrastructure, retail hardware, telecoms and field support partners. Oversee incident, problem and change workflows through ticketing tools such as ServiceNow. Maintain a complete and accurate IT asset inventory across all EMEA sites. Experience 10+ years in IT infrastructure roles supporting multi‑site retail, fashion, logistics, or hospitality businesses. Hands‑on experience with store environments (POS, payments, scanners, WiFi, local networking). Experience coordinating IT activities with external 3PL warehouse operators. Exposure to SAP‑related infrastructure topics (printing, RFC connections, connectivity). Strong vendor management experience. Technical Skills Core Skills (Must‑Have) Strong hands‑on experience with networking (LAN/WAN/WiFi), routing, switching, firewall rules, SD‑WAN, VPN. Expert knowledge of MDM/Intune, endpoint management, identity lifecycle (Entra ID/Azure AD). Advanced understanding of retail hardware ecosystems: POS, printers, scanners, payment terminals. Experience coordinating with warehouse/3PL partners on: Device onboarding Network readiness Access provisioning IP whitelisting and firewall rule changes Strong troubleshooting across network, hardware, and device layers. Essential Skills Ability to manage end‑to‑end IT operations for stores, 3PL warehouses and corporate environments. Familiarity with SAP technical touchpoints (printing, network prerequisites, POS feeds). Understanding of enterprise security practices (patching, EDR, MFA, vulnerability management). Experience with M365, Windows, MacOS and cloud‑managed enterprise systems. Strong documentation and process ownership skills. Nice‑to‑Have Skills Experience with logistics or warehouse automation technologies (RFID, handheld terminals). Knowledge of SD‑WAN platforms (Meraki, Fortinet, Aruba). Familiarity with SIEM/EDR tools and penetration testing workflows. Basic scripting (PowerShell, Bash) for automation. Understanding of API connectivity and network prerequisites for integration flows. We regret to inform applicants that only shortlisted candidates will be notified. Thank you for understanding

Contract Administrator Facilities Management London Onsite Temp-to-permanent £35,000 - £40,000 A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across our client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service. Key Responsibilities: Act as the first point of contact for all facilities (soft and hard FM) requests Log, track, and manage jobs via CAFM/helpdesk systems Prioritise and allocate tasks in line with SLAs and urgency Prepare and issue quotes for planned and reactive works, ensuring commercial viability Coordinate engineers, contractors, and service providers to ensure timely delivery Monitor job progress, update stakeholders, and close tasks accurately Handle client queries, complaints, and escalations professionally Maintain accurate records and produce reports on KPIs, SLAs, and performance Support process improvements and system updates Assist with tender submissions, pricing validation, and pipeline governanceAbout You: Experience in a helpdesk or customer service role within a facilities management firm is essential Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow) Commercially aware and able to provide quotes Strong organisational skills with the ability to manage multiple priorities Excellent communication and stakeholder management skills Good IT skills, particularly in MS Office (Excel) A professional, friendly, and customer-focused approach Understanding of SLAs, KPIs, and compliance standardsThis is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service. JMM(phone number removed) Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world

Job Title: Desktop Support Analyst Contract Type: Permanent Salary: Up to £30,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift pattern between 8am to 8pm (8:00 to 16:00 and 12:00 to 20:00) What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. ole Responsibilities: • Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels • Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology • Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID • Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures • Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user • Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs) • Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery • Support security and compliance requirements, including endpoint protection, patching, and secure device handling • Collaborate with service desk, infrastructure, and security teams to support continuous service improvement • Participate in shift-based or on-call rotations where required to support business operational needs Key Skills: • Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server • Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment • Experience using ServiceNow or similar IT Service Management (ITSM) tools • Solid understanding of Active Directory / Entra ID administration and troubleshooting • Good working knowledge of Google Workspace • Familiarity with Microsoft Cloud technologies, including Azure, is desirable • Understanding of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to engage confidently with users at all levels • Strong analytical and problem-solving skills with a proactive, solution-driven mindset • Experience working in a managed service provider (MSP), MSSP, or security-focused environment is advantageous but not essential • Experience working with Jamf The Interview Process: ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager Second interview: Usually F2F interview onsite at one of our offices (this will involve a task/presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

ServiceNow Developer Location: UK-wide office locations to choose from (Hybrid - 2 days onsite) Salary: £70,000 - £100,000 DOE + comprehensive benefits (Including training / development) Type: Permanent, Full-Time Are you a ServiceNow Developer looking to take your career to the next level? This is your chance to work on high-impact platforms that genuinely improve user experiences and business processes within a collaborative, forward-thinking environment for a Global Consultancy. You'll join a highly skilled technology team where innovation is encouraged, learning is supported, and your work will directly influence the performance and evolution of critical systems. If you're passionate about ServiceNow, automation, and delivering meaningful change, this is a role you won't want to miss. What you'll be doing Designing, developing, and maintaining ServiceNow applications and modules, with a focus on Virtual Agent and RPA-driven workflows Working closely with stakeholders to understand requirements and translate them into scalable technical solutions Implementing and configuring ServiceNow Virtual Agent to enhance customer and user experience Integrating RPA tools with ServiceNow to automate repetitive processes and improve operational efficiency Monitoring, troubleshooting, and optimising platform performance to ensure reliability and responsivenessWhat you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire to continuously learn and grow Experience working in complex or public sector environmentsSecurity requirements Due to the nature of the work, you must be eligible for SC Clearance (including 5 years' continuous UK residency). What's in it for you? Competitive salary up to £100,000 DOE Hybrid working model (office, client site, and home-based flexibility) Excellent training and development opportunities Private medical and dental cover Generous pension scheme Group income protection Gym discounts, cycle-to-work scheme, eye care and moreThis is a fantastic opportunity to work on meaningful, large-scale systems while continuing to build your expertise in ServiceNow and automation technologies. Apply now to take the next step in your career and be part of a team where your impact truly matters. ServiceNow Engineer / ServiceNow Consultant / ServiceNow Specialist / ServiceNow Application Developer / ServiceNow Platform Developer / ServiceNow Technical Consultant / ServiceNow Solutions Consultant / ServiceNow Implementation Consultant / Senior ServiceNow Developer / Lead ServiceNow Engineer / ServiceNow Architect (or Platform Architect) / Technical Lead (ServiceNow) Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy