Regional Team Lead
3 days ago
Solihull
Welcome to John Shepherd, we're known for moving people forward. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Regional Team Leader. This is a full-time, permanent position located in Solihull. Let's talk about the role. It involves: • Managing your assigned region and PUM, leading a team of Property Relationship Managers, • Driving performance through KPIs, budgets and service delivery, • Overseeing inspections, inventories and tenancy lifecycle activity, ensuring quality control, • Managing arrears, deposit returns and TDS claims, • Liaising with tenants, landlords, contractors and internal teams to deliver reactive maintenance to a high standard, • Monitoring compliance, complaints, contractor performance, voids and refurbishment opportunities We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: • Experience managing a team/region within property management or lettings, • Strong understanding of property management processes, compliance and inspections, • Commercial awareness with experience managing KPIs, budgets and upselling services, • Confident handling arrears, complaints and deposit disputes, • Strong relationship management across landlords, tenants and contractors, • Organised, proactive and detail-focused, with experience using systems such as Reapit or Fixflo Join us and experience a workplace that truly values you. Apply today!