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  • Manager of Client Care
    Manager of Client Care
    15 days ago
    Full-time
    London

    WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

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  • Breakfast Chef
    Breakfast Chef
    1 month ago
    £14–£14.5 hourly
    Full-time
    London

    Description Breakfast Chef Located in leafy Barnes, The Bridge is a welcome respite from London's bustle. A friendly local, we welcome you for a leisurely weekday lunch or cosy dinner in front of the open fire in our historic Boathouse Dining Room. Renowned for our hearty Sunday roasts, good quality local ales as well as our craft beer selection, our menus are brimming with fresh ingredients and home cooked treats. Our walled beer garden, and restaurant are available for wedding and event hire, as are our eight boutique bedrooms. What we offer our Breakfast Chef: Access to our Apprenticeship Scheme - gain a nationally recognised qualification while you work. Access to our culinary masterclasses to sharpen your skills , and development towards CDP 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms Weekly pay Free meals Sharesave Scheme Company Pension 28 days holiday per year What we look for in a Breakfast Chef: We’re looking for a strong and motivated Breakfast Chef to join our small, fun team at our 8-room pub hotel in Barnes. You’ll be serving both our hotel guests and walk-ins, helping them start their day the right way with great food and warm hospitality. The role includes setting up the kitchen for service, assisting with lunch and prep, and maintaining the highest standards of health, safety, and compliance. If you’re passionate about quality breakfasts and enjoy working in a friendly, growing pub restaurant, we’d love to hear from you! As a breakfast chef we are looking for you to: Be an active hands-on person with a passion to work hard as part of a team Have high standards and a great work ethic Show willingness to learn new skills; be an active team player with excellent communication skills Working alongside your kitchen team; you will be able to demonstrate your creativity and ability by helping to deliver top quality service Demonstrate great planning and organisational skills to complete day to day tasks Thanks for your interest in working with Young’s. If you would like to be part of our team, apply now!

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  • Production Operative
    Production Operative
    2 months ago
    £13.85 hourly
    Full-time
    Greenford

    Pay: £13.85 per hour Job Description: PLEASE NOTE: Due to the nature of this opportunity, preference will be given to candidates who are available to start immediately. At the Borough Broth Co. we are committed to creating the very best quality organic products in the British Isles with our soups and broths! We have a great opportunity for a responsible Production Operative to join a busy and fast growing team. We are looking for someone who: has had some experience in working in the food manufacturing industry or warehousing; You must be comfortable working with raw/cooked bones and meats; Comfortable working in both warm (25-30°C) and chilled environments; excellent communication skills; has a passion for food; focuses on the task at-hand and is driven; has attention to detail; willing to broaden one's horizon; is punctual; is very flexible (you need to be available for early & late starts) and work rotating shifts; physically fit and comfortable to stirring and lifting the big containers of broth; ability to commute to London Greenford. You will: be responsible for general production duties (preparation of the ingredients and our soups and broths) ensure that packing is in line with the company quality standards ensure products are stored safely and food hygiene is adhered to clean down production equipment and storage facilities after use carry out quality checks of products Benefits: London Living Wage Pay Performance bonuses Overtime pay after 40hours Paid holidays (28 days including bank holidays) Monday-Sunday with 2 days off Training You will be part of a small but growing team with plenty of development opportunities. Location: Greenford. Please check if you can commit to the journey before applying. You must have Right to Work in the UK. Job Types: Full-time, Permanent Benefits: Company pension Cycle to work scheme Language: English (required) Work Location: In person

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