Customer Service account manager
4 days ago
Wakefield
12 Month Fixed term contract | Office-based | Immediate Start Sales Administrator / Internal Account Manager Location: Normanton (Fully Office-Based) Contract: Fixed Term – 12 Months Hours: Full-TimeI am working with a client who is seeking a Sales Administrator / Internal Account Manager to join their team for a 12‑month maternity cover. This is a busy and varied office‑based role, supporting the team to ensure a smooth and efficient experience for customers. Key ResponsibilitiesIn this role, you will handle a broad range of administrative and customer-focused tasks, including: • Being the first point of contact on the Customer Service phone line, • Managing telephone and email enquiries professionally and promptly, • Taking, processing, and importing stock orders, • Sending pre‑production samples and approving samples with external suppliers, • Sending smart forms and order confirmations to customers, • Following up on open orders and keeping customers updated on progress, • Assisting the Sales team with projects and day‑to‑day support, • Maintaining accurate records and updating the Capsule CRM system with new opportunities, • Liaising confidently with colleagues across different departments and with external partners, • Supporting general administrative duties as required, • Taking responsibility for personal health and safety in the workplaceSkills & Experience RequiredWe’re looking for someone who can bring:, • Strong customer focus and a positive, solution‑driven mindset, • Excellent attention to detail and accuracy, • Confident written and verbal communication skills, • Proven organisational skills with the ability to multitask effectively, • Ability to work well under pressure in a fast‑paced environment, • Experience liaising with internal and external stakeholders, • Good computer literacy (Microsoft Office; CRM experience beneficial) 4763944