- Ensure that every dish meets the shops quality standards. Regularly review food presentation, taste, portion control, and consistency. - Establish processes for quality checks at different stages of food preparation. - Motivating the sales team to meet sales objectives by training and mentoring staff. - Ensuring store compliance with health and safety regulations. - Monitoring inventory levels and ordering new items. - Checking that ingredients remain fresh and safe for consumption. - Stay up-to-date on industry trends and techniques to continuously improve performance. - Ensuring that your workstation remains clean and orderly at all times. - Supervising the kitchen during peak hours, coordinating between the preparation area and the front-of-house team, and ensuring timely order fulfilment.
Supervise daily activities to ensure efficient stocking, and customer assistance. Maintain visual presentation and cleanliness standards. Monitor product availability and initiate timely stock replenishment. Train and support staff in product knowledge, customer service, and in-store procedures. Handle escalated customer queries and complaints professionally, ensuring positive outcomes. Ensure compliance with health & safety and hygiene policies, Perform regular floor walks to monitor team performance and identify operational issues. Assist with scheduling shifts, break times, and assigning tasks during peak hours. Report staff issues, and operational concerns to the Floor or Store Manager.