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Closing date: 17-11-2025 Customer Team Leader Location: Former Coach House The Street, Cowfold, RH13 8BT Pay: £13.99 per hour Contract: 30 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do - Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations - Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected - Make sure that the store remains safe, legal, and fully operational - Manage diligence checks and stock accuracy to make shopping a great experience for our customers - Support your store manager by deputising when they’re not working and delivering a variety of HR processes - Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback - Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have - A genuine care for the needs of customers and members - The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor - Great people skills, with the ability to build positive relationships with customers and colleagues - Strong organisational and problem-solving skills - A desire to learn, grow and develop your leadership skills - The flexibility to work a range of different shifts Why Co-op? - Full, paid training and dedicated support for your personal development and career progression - 30% discount on all Co-op products in-store plus 10% discounts on all other brands - A pension scheme with up to 10% employer contributions - Stream– a money management app giving you access to a percentage of your pay as you earn it - 36 days of holiday (including bank holidays, pro rata for part time colleagues) - Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations - 24/7 employee assistance service - Rotas shared three weeks in advance and accessible on your phone - Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

Deputy Manager Horsham 39 Hours Who are we? Were Pets at Home, one of the UKs leading pet care businesses. If youre passionate about pets, youll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions. Whats the role? Were looking for a Deputy Manager to join our team in Horsham . As the Deputy Store Manager, youll work closely with the Store Manager to oversee the stores day-to-day operations and ensure the best possible experience for our customers and their pets. When the Store Manager is unavailable, youll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards. Your key responsibilities will include: Inspiring and leading your team to create a fun, engaging, and customer-focused environment. Driving sales performance and achieving key KPIs. Overseeing store operations, including recruitment, stock management, and compliance with health and safety. Acting as Duty Manager when the Store Manager is unavailable. Leading by example and contributing to the stores overall success. Well provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets. Who are we looking for? Wed love to hear from you if you: Have at least 1 year of management experience in a retail environment. Are passionate about retail and delivering exceptional results. Are flexible to work a 7-day shift pattern , including weekends and bank holidays. Have excellent communication and leadership skills to engage and inspire your team. Are ready to commit to 6 months of training , covering customer service, health and safety, and pet care. About our Pet Care Centre [insert bespoke paragraph] Benefits We reward our management team with a comprehensive package designed to support your well-being, including: Annual bonus opportunities. 28 days paid leave , rising to 33 days after 2 years (including bank holidays). Your birthday off to celebrate in style. Life assurance worth 4x your annual salary. A 4% company pension contribution . Colleague discounts , including 20% off Pets at Home and 30% off our own-brand products. Click? here ?to read our Values & Behaviours Click? here ?for more details and other benefits We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience dont perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you! Dont waitapply now! We may close the vacancy early due to high interest. TPBN1_UKTJ

Closing date: 25-11-2025 Customer Team Leader Location: Former Coach House The Street, Cowfold, RH13 8BT Pay: £13.99 per hour Contract: 30 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shifts Why Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Stream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone #1