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We’re recruiting a Service Delivery Manager to act as the primary point of contact for a large, dedicated public sector customer. This role goes beyond traditional operational service management. We’re looking for a dynamic, strategic professional who can take a consultative approach, guiding the customer through Continual Service Improvement while ensuring services are delivered in line with contractual commitments. You will own the relationship end-to-end, ensuring service excellence while proactively identifying opportunities to enhance quality, increase customer satisfaction, strengthen commercial performance, and drive long-term value. This is a highly customer-facing, strategically focused position where influence, insight, and leadership are as important as operational control. Key Responsibilities • Own the customer contract and service obligations, identifying risks, gaps, and mitigation plans, • Act as a trusted advisor to the customer, providing strategic guidance on service performance and improvement initiatives, • Lead Continual Service Improvement planning and execution, moving the relationship from reactive to proactive value delivery, • Plan, chair, and document structured Service Review Meetings with senior stakeholders, • Produce and present insightful Service Management Reports that focus not just on performance, but on improvement and forward planning, • Act as the senior escalation point for internal and external service issues, • Collaborate closely with Account Management to align on customer strategy and identify growth and value-enhancing opportunities, • Review customer P&Ls to ensure contract profitability, cost control, and commercially sound service delivery, • Monitor and report on KPIs, SLAs, and service performance, ensuring expectations are met while identifying improvement opportunities, • Deliver accurate business reporting, forecasting, and strategic insights to internal and external stakeholders, • Work cross-functionally to drive service evolution and enhance the overall customer experienceWhat Success Looks Like, • The customer views you as a strategic partner, not just a service manager, • Measurable Continual Service Improvement initiatives delivered and embedded, • High customer satisfaction scores, including NPS and service surveys, • Strong customer retention and long-term account growth, • Identification and delivery of upsell and revenue-enhancing opportunities, • Profitable, cost-effective service delivery, • Consistent SLA performance alongside visible service maturity and evolutionExperience & Qualifications, • ITIL v4 Foundation essential, additional ITIL certifications advantageous, • Minimum 2 years’ experience in a customer-facing Service Management role, • Background within IT, Managed Services, or Telecoms, • Experience managing enterprise or public sector customers desirable, • Demonstrable experience taking a strategic and consultative approach to service delivery, • Strong commercial awareness, including experience reviewing P&L performance, • Experience managing multiple customers or accounts concurrently, • Familiarity with ServiceNow or similar ITSM platforms, • Strong proficiency in Microsoft Office applicationsSkills to Succeed, • Excellent written and verbal communication skills, with confidence engaging senior stakeholders, • Strong influencing and negotiation capability, • Strategic thinker with the ability to translate data into actionable improvement plans, • Customer-first mindset with a focus on long-term value creation, • Resilient and comfortable operating in a fast-paced, high-visibility environment, • Highly organised, self-motivated, and able to manage competing priorities, • Proven ability to drive change, lead improvement initiatives, and deliver against deadlines

Your new companyOur client is a respected regional main contractor with a strong pipeline of work across the commercial, education, industrial and public-sector markets. Known for delivering high-quality schemes and maintaining long-term client relationships, they are now looking to appoint an experienced Contracts Manager to oversee multiple projects across the Yorkshire region.Your new roleAs Contracts Manager, you will take responsibility for leading several live schemes valued between £5m and £15m, ensuring they are delivered safely, on time, and to the highest standards. Working closely with Site Teams, Commercial Staff, Directors and Clients, you will provide leadership, strategic oversight, and effective decision-making across each project.Key Responsibilities: • Oversee the delivery of multiple construction projects simultaneously., • Manage site teams, ensuring adherence to programme, quality and safety standards., • Provide leadership and mentoring to Project Managers and Site Managers., • Hold regular progress meetings with clients, consultants and internal stakeholders., • Ensure projects are delivered within budget and contractual obligations., • Identify risks, implement mitigation strategies, and ensure KPIs are achieved., • Support pre-construction teams with buildability input and programme planning., • Proven experience as a Contracts Manager with a main contractor., • Background delivering projects from £5m-£15m (or larger)., • Strong commercial awareness and understanding of contractual requirements., • Excellent leadership, communication and problem-solving skills., • Able to manage multiple schemes and prioritise effectively., • Competitive salary and package, • Car or generous car allowance., • Pension, healthcare and performance-related benefits., • Clear career progression with a stable, growing contractor. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About our company Camira are a multi-award-winning textile designer and manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors. Purpose of the role The Head Purchasing Contracts and Projects is a leadership position charged with managing the procurement activities for an organisation. This role involves developing and implementing purchasing strategies, leading projects to unlock potential, negotiating with suppliers, and ensuring that all procurement activities align with the company's ESG, operational and financial goals to transform purchasing from a routine administrative task into a strategic advantage. A successful Head of Purchasing Contracts and Projects must possess a blend of strategic thinking, financial acumen, and exceptional negotiation skills to drive organisational success through effective supply chain management. The day to day • To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements Strategic Project Sourcing and Planning • Develops Procurement Strategies: Creates tailored procurement plans for projects that align with business goals, including supplier selection, tendering, and cost estimation., • Manages Project Timelines: Coordinates with project teams to align with project milestones, ensuring that materials and services are available when needed to avoid delays. High Level Supplier Management • Negotiates Strategic Contracts: Leads negotiations for critical projects, establishing favourable contract terms, rebates, and service level agreements (SLAs)., • Supplier Relationship Management (SRM): Managing and negotiating with suppliers at a senior level to ensure optimal performance, quality, and price whilst building and maintaining strong, long-term partnerships, auditing their performance against KPIs., • Risk Mitigation: Identifies potential risks in the supply chain (e.g., price fluctuations, supply and service shortages, logistics delays and ethical issues) and develops contingency plans or alternative sourcing options. Project Based Financial and Operational Control • Value added cost control: Holds responsibility for purchasing budgets, tracking spend against forecasts, identifying opportunities for cost savings and efficiencies and crucially following through to visibly demonstrate tangible price, cost and waste reduction., • Standardisation and Process Improvement: Develops and implements standardised, efficient procurement processes to ensure consistency and compliance across projects., • Cross-Functional Collaboration: Works closely with all other departments to understand their purchasing needs and align with operational requirements. Compliance and ESG • Sustainability & ESG (Environmental, Social, and Governance): Integrates sustainable and ethical sourcing practices into project procurement., • Compliance: Ensures all purchasing activities adhere to company policies, industry regulations, legal and ethical standards. Leadership and Team Development • Mentors Colleagues: Leads and develops a team of logistics, buyers and procurement specialists, providing coaching and training on negotiation, market analysis, and ethics., • Performance Monitoring: Sets departmental KPIs and monitors performance to ensure that project objectives are met. Skills & Knowledge • Strong Negotiation Skills: Expert level contract negotiation and the ability to secure optimal terms., • Project Management Discipline: Results-oriented with the ability to meet strict deadlines., • Communication: Excellent interpersonal skills to work with diverse stakeholders., • Education: Bachelor’s or Master’s degree in Business, Supply Chain Management, or a related commercial discipline., • Certification: Ideally a Fellow or Member of the Chartered Institute of Procurement & Supply (CIPS) or equivalent (e.g., CPSM, CSCP)., • Experience: Usually 7–10+ years of senior-level procurement and project experience, including a proven track record in leadership and strategic cost reduction. Other Considerations • Strategic thinker with a practical, action planning and execution-focused mindset., • Collaborative influencer who can work across functions without direct authority, • Analytical proficiency in data analysis and financial acumen to support decision making., • Customer-centric and insight-driven., • Proactive, ownership-oriented, and accountable for outcomes, • Valid Passport (Due to the nature of the role, traveling abroad is occasionally required), • 23 Days + Bank holidays - plus option to buy, • Tech and cycle to work scheme Camira Values Our success lies in our customer’s success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations. Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements. We do the right thing, no matter how hard. We uphold integrity, honesty, and transparency with our customers, our people, and the planet. We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future. Apply today At Camira, diversity, equity, and inclusion are at the heart of our values. We adopt a workplace where every team member feels valued and respected. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know. Join Camira and be part of a company that values your unique skills and supports your professional journey. Apply now and contribute to our mission of delivering exceptional fabrics.

Sales Director Sector: Fire and Safety- EXPERIENCE ESSENTIAL FOR THIS ROLE Location: Wakefield Are you a commercially driven sales leader ready to shape strategy, drive growth, and lead a national sales function? We are seeking an ambitious and results-oriented Sales Director to play a pivotal role in scaling a growing UK business. Reporting directly to the CEO, this is a high-impact leadership role responsible for defining and executing the company’s sales strategy, strengthening key client relationships, and leading a high-performing team of Business Development Managers (BDMs) across the UK. This is an opportunity for a strategic thinker who thrives on building momentum, inspiring teams, and delivering measurable commercial success. As Sales Director, you will: Lead Sales Strategy & Growth • Develop and execute the national sales strategy, • Identify new markets, growth opportunities, and revenue streams, • Deliver against ambitious growth targets, • Establish KPIs, metrics, and performance frameworks, • Build and strengthen relationships with strategic clients, • Lead high-value negotiations and commercial agreements, • Inspire, coach, and develop a team of BDMs across the UK, • Build a high-performance sales culture, • Monitor market trends and competitor activity, • Provide strategic commercial recommendations What We’re Looking For We’re looking for a confident and credible sales leader with: • Proven success in a senior sales leadership role, • You must have experience selling products/ services into the F&S industry, • A strong track record of driving revenue growth, • Experience leading geographically dispersed sales teams, • Expertise in key account management and negotiation, • A strategic, data-driven, and commercially astute mindset You’ll be someone who: • Leads with energy, clarity, and influence, • Thrives in a fast-paced, growth-focused environment, • Balances strategic thinking with hands-on execution, • Builds strong relationships internally and externally

About our company Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors. Purpose of the role To develop and grow the Transport business in the UK and Ireland by utilising strategic marketing and promotion of the brand. To help Camira achieve its Vision 2030 goal of building a leading position in UK & Ireland with turnover of £6.5m. The day to day To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements Deliver annual sales, GSM and NSM targets for the region while growing volumes and product range within existing accounts. Build Camiras presence as the preferred textile partner by promoting products, providing samples/marketing materials, and engaging with operators, OEMs, designers, and manufacturers. Actively manage a live project pipeline from early specification to contract award, identifying major projects, securing specifications, and tracking status, value, profitability and timing through CRM tools. Acquire new business, seek out market opportunities, maintain strong customer relationships, and negotiate contracts and price increases to maximise margin. ?Maintain accurate CRM records, forecasts and customer activity, using data and market intelligence to identify growth opportunities, performance gaps and competitor insights. Other Considerations Strong organisational, time-management, and communication skills, with confidence using CRM systems and digital reporting tools. Commercially curious with the ability to understand customer business models, support planning and forecasting, and manage core administrative and reporting activities. Self-motivated, ambitious, and eager to develop within the Transport sales function, demonstrating sound commercial judgement and effective problem-solving. Skilled at building trusted relationships internally and externally, showing professionalism, ethics, attention to detail, and the ability to remain calm under pressure Full Drivers licence Valid Passport (Due to the nature of the role, traveling abroad is occasionally required) 23 Days + Bank holidays - plus option to buy Camira Values Our success lies in our customers success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations. Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements. We do the right thing, no matter how hard. We uphold integrity, honesty, and transparency with our customers, our people, and the planet. We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future. Apply today At Camira, diversity, equity, and inclusion are at the heart of our values. We adopt a workplace where every team member feels valued and respected. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know. Join Camira and be part of a company that values your unique skills and supports your professional journey. Apply now and contribute to our mission of delivering exceptional fabrics. TPBN1_UKTJ