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Personal Academic TutorDepartment: AcademicsLocation: Newcastle Campus or Sunderland CampusPosition Type: Permanent, Full-TimeWorking Hours: 37.5 hours per weekWorking Pattern: Monday to Friday with occasional weekend workingReports To: Student Support Manager / Academic LeadTravel Required: NoCompany DescriptionUK Management College (UKMC) is a growing higher education provider offering a range of business-focused and professional programmes. Our focus is on delivering practical, career-driven education that prepares students for real opportunities in industry. We work with experienced academics, established professionals, and industry partners to ensure our courses remain relevant, supportive, and high quality.Job DescriptionThe Personal Academic Tutor plays a key role in supporting student retention, progression, and satisfaction by providing first-hand academic and pastoral support. This is a student-centred role designed to coordinate and respond to the varied needs of students across their study journey and may include the delivery of workshops and other teaching-related activities.The postholder will act as an advisor and point of contact for students, working as a bridge between students, teaching staff, admissions, and student support services. The role is office-based and involves regular face-to-face engagement with students in a busy and fast-paced campus environment.Key Responsibilities\nProvide guidance to students regarding academic and support services available to them.\nEngage and motivate students, fostering confidence and enthusiasm for learning.\nSupport students in building relationships with peers and staff, promoting belonging and engagement.\nEnable students to take responsibility for their learning, progression, and achievement.\nDevelop and deliver teaching and learning support through lectures, tutorials, workshops, and online sessions where required.\nMonitor student progress and attendance, providing timely advice on study skills and performance.\nAnalyse student difficulties and recommend immediate support or referral to appropriate services.\nProvide basic academic support inside and outside the classroom.\nSupport students with submission deadlines, mitigating circumstances, and academic regulations.\nMaintain accurate records of student contact in line with GDPR and institutional policies.\nWork closely with student support teams to create a multi-dimensional support framework.\nLiaise with academic staff regarding non-submission and student retention processes.\nProactively identify and escalate risks to student experience or institutional reputation.\nActively participate in enrolment and induction activities.\nAct as an advocate for students where appropriate and contribute to reference requests.\nComply with Equality, Diversity, Safeguarding, and Health & Safety policies.\nUndertake continuous professional development to support the role.Knowledge & Experience\nMinimum 1 year’s experience in a higher education teaching or academic support environment.\nExperience in tutoring or providing academic support to students.\nUnderstanding of academic regulations, mitigating circumstances, and student progression processes.\nAwareness of evidence-based teaching and learning practice.\nExperience working collaboratively with academic and professional services staff.Qualifications\nBachelor’s degree from a UK-recognised university.Skills & Competencies\nStrong interpersonal and communication skills.\nAbility to manage multiple priorities and meet deadlines.\nStrong problem-solving and student-focused approach.\nAbility to work independently and as part of a team.\nFlexible, approachable, and professional manner.\nStrong organisational and record-keeping skills.\nAbility to work effectively in a busy and fast-paced environment.\nCommitment to safeguarding, confidentiality, and equality of opportunity.Benefits\nCompany events\nCompany pension\nHealth & wellbeing programme\nPrivate medical insurance\nCareer development opportunities\nTraining and self-development

Customer Success Advisor Location: Gateshead, Tyne and Wear Salary: £25,000 + benefits Hours: Full time, office-based (1 day WFH available after 6 months) About the Company We’re partnering with a fast-growing organisation within the UK’s education technology sector. They are known for delivering innovative digital solutions to schools and are focused on improving operational efficiency and outcomes through data and technology. The company offers a collaborative environment where employees are encouraged to develop and contribute to continuous improvement. The Opportunity This is a great opportunity to join an established Customer Success team in a role focused on customer support, account coordination, and administration. As a Customer Success Advisor, you’ll ensure customers receive a consistent, well-managed service. You’ll support onboarding, monitor account activity, maintain accurate records, and provide insights that help improve customer engagement and retention. Key Responsibilities Act as a key point of contact for customer queries and ongoing support. Build and maintain strong relationships with educators and senior leaders across partner schools. Manage customer accounts, ensuring all records and systems are accurate and up to date. Deliver engaging online and in-person training sessions that enable educators to maximise platform usage and impact. Monitor school and student engagement through internal dashboards, identifying underuse and potential barriers to success. Create and share clear, actionable reports demonstrating the platform’s impact on student progress, providing tailored insights and recommendations. Identify upsell and cross-sell opportunities and work closely with Sales teams to support account growth. Maintain accurate CRM records to ensure a seamless customer journey in line with GDPR requirements. Collaborate with Sales, Renewals, and Marketing teams, sharing customer insights to improve retention, engagement, and overall experience. What We’re Looking For Strong organisational and administrative skills Experience in customer service, account coordination, or administrative roles Excellent communication skills, both written and verbal High attention to detail and ability to manage multiple tasks Proactive and solutions-focused approach Confident using CRM systems and Microsoft Office tools If you hold the relevant experience and are interested in this position please do not hessitate to apply. For more information please contact Angela Sinton on (url removed)