Buscar empleo: 168 ofertas de trabajo de success en Gillingham (marzo 2026)

Infrastructure Operations Engineer - Gillingham (Kent)

hace 4 días

Gillingham

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services. CODE Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy sensitive technologies and to deliver innovative new solutions, designed around our customers' needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. Job description This role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations. As FIS grows, so does the need for Infrastructure support. The Infrastructure Operations Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you. As an IT Infrastructure Operations Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology. Person specification We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. For this role you must: • Be a UK National, • Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's., • Supporting datacentre management activities including capacity and availability management., • Installing, managing, and maintaining end user devices in a Windows environment., • Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary., • Assisting in the provision of outstanding services and consistent levels of capability., • Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement., • Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area., • An excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects., • This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits., • Understanding of Service Management and Operations, particularly Request Fulfilment, Incident, Problem and Change Management., • Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre, and datacentre management including environmental monitoring., • Experience with, or exposure to installing, configuring, managing, and supporting the delivery of physical desktops in a Windows environment., • Experience conducting lifecycle management of hardware assets, including inventory, compliance, disposal and protection of the asset portfolio, ensuring documented information relating to the assets is maintained., • You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services, with experience or awareness of network switching concepts and security policy management platforms such as Cisco Identity Services Engine (ISE)., • Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities, with experience of coaching junior colleagues., • Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment., • ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards., • Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc., • Exposure to, or experience working with project management tools (eg. Jira, MS Project). Exposure to, or experience with version control systems., • Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls and switches., • Data Centre Management, • Security policy management platforms such as Cisco Identity Services Engine (ISE), • Windows 10/Windows 11 OS, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support. 1. A CV. Your name-blind CV should clearly outline your career history, demonstrating how your experience aligns with the requirements of this job role as outlined in the person specification and essential criteria. The CV should include: • Your job history and a brief description of your duties, • Skills and experience, • Key achievements • Data Centre Management., • Security policy management platforms such as Cisco Identity Services Engine (ISE)., • Windows 10/Windows 11 OS.

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