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Customer Care Specialist Duties: Provide exceptional customer service and support to clients Handle incoming customer inquiries via phone, email, and chat Resolve customer issues and complaints in a timely and professional manner Maintain accurate records of customer interactions and transactions Collaborate with internal teams to address customer needs and ensure customer satisfaction Identify opportunities for upselling or cross-selling products or services Negotiate with customers to reach mutually beneficial solutions Stay up-to-date on product knowledge and industry trends

The Agency Manager plays a pivotal role in overseeing the operations of the agency, ensuring that all aspects run smoothly and efficiently. This position requires a strong leader with a background in hospitality or hotel management, who can inspire and manage a team while maintaining high standards of service. The Agency Manager will be responsible for developing strategies to enhance customer satisfaction and drive business growth.

WHY BLACKLOCK All our restaurants have been voted in the Top 100 restaurants in the UK but, most importantly, are happy places to work that put our people first. We focus on building meaningful careers for our teams whilst serving the very best of British produce alongside genuine hospitality from people who care. As a certified B-Corp, we aspire to create an inclusive environment where everyone can be true to themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives, which in turn elevates our philosophy even further - to ensure that Everyone leaves happy, including you!! OUR OFFER TO YOU At Blacklock, our team’s welfare and happiness always comes first. We value the importance of work-life balance and here are some of the benefits and welfare that we offer to our team members: Blacklock Experience-for-two at one of our restaurants to celebrate passing your probation 1,3,5 year anniversary gifts including a weekend away and fully paid sabbatical to celebrate your bigger mile stones with us! 50% off food in all our restaurants (up to 4 people) 30 days' holiday (28 statutory plus an extra day on your birthday and company holiday for Blackstock) Enhanced maternity, adoption, and paternity leave Charity day – we’ll pay you while you help others (optional volunteering day each year) Christmas and New Year’s Day off (we are closed 24th-26th Dec and 1st Jan) Family meal and soft drinks when at work Cycle and Tech Schemes, 'Extras' Discounts Cost price chops and wine 2 days paid Paw-ternity to look after your first puppy Free mortgage advice Face-to-face counselling support, legal advice and hardship grants through our Employee Assistance Programme We’ll invest in your training and development and help you set a clear career path for a promotion Last but not least, we have awesome team parties including Blackstock, our annual company festival! YOUR ROLE AS A BAR MANAGER We are looking for an experienced Bar Manager with outstanding hospitality and leadership skills to join us at Blacklock. Someone who is people focused, passionate about what we do and how we do it, and genuinely cares about the experience of guests and our team alike. Some of what will be expected from the role: Lead from the front: Own the bar operation, run smooth and energetic shifts, and create the atmosphere we’re known for. Grow a brilliant team: Recruit, train and develop a high-performing bar team, championing wellbeing and progression. Deliver great hospitality: Keep our drinks specs sharp, our service tighter, and guest experience consistently exceptional Own the drinks: Be our go-to drinks expert, leading tastings, training, and seasonal menu rollouts. Performance & people: Support with ER, reviews, recognition, and developing future leaders. Stay sharp on compliance: Ensure food safety, health & safety, allergen and licensing standards are always spot on. Keep it sustainable: Drive our B-Corp goals and promote planet-friendly practices every day. Watch the numbers: Monitor GP, stock, labour and wastage to keep things efficient and on budget. Build Local Links: Connect with nearby businesses and the community to grow our reach and reputation. Create the Blacklock ambiance: From lighting to playlists to pour quality, make the bar feel like the best seat in the house. If you like the sound of what you’ve read and reckon Blacklock could be your kind of place, we’d love to hear from you!

🌟 Job Opportunity: Activity Leader for SEND Holiday Scheme (Summer 2025) 🌟 Location: Wantead Organisation: QuestLearn Pay: £20 per hour Dates: Monday to Friday, 28th July – 8th August 2025 Hours: 8:45 AM – 3:00 PM daily At QuestLearn, we are passionate about creating engaging and inclusive experiences for children with special educational needs and disabilities (SEND). This summer, we're excited to offer a two-week holiday scheme, and we're looking for an enthusiastic, caring, and creative Activity Leader to join our team. 🌈 What You’ll Be Doing: Planning and delivering engaging, inclusive, and fun activities for primary-aged children with a wide range of SEND. Leading and guiding both children and supporting adults (including 1:1 support staff) through your planned sessions. Taking initiative to lead impromptu or child-led activities when opportunities arise. Collaborating with the wider team through pre-scheme online meetings to co-develop and coordinate the week’s plans. Using a small activity budget to source appropriate and exciting resources. 🎯 We’re Looking For Someone Who: Has a caring, energetic, and enthusiastic personality. Brings creativity and initiative to activity planning and delivery. Is confident working with children with a broad range of needs and can adapt sessions to suit them. Has experience working with primary-aged children, particularly those with SEND (desirable but not essential). Can confidently lead and communicate with both children and adults. 📋 Role Details: Temporary summer role (2 weeks) with potential for more work in the future if the 2 weeks is a success. £20 per hour Support from a team of experienced SEND professionals Time commitment includes a few short online meetings prior to the scheme start If you're passionate about inclusive education, love working with children, and want to make a meaningful impact this summer, we’d love to hear from you!

🍳 Head Chef – The Good Egg, Walthamstow, London | £45,000 per annum | 45-hour contract / available weekends Breakfast • Brunch • Middle Eastern Plates • Freshly Made Pizzas About Us The Good Egg is a buzzing daytime restaurant and evening casual dining spot rooted in Middle Eastern flavours, vibrant brunch culture, and fresh, honest cooking. Open daily from 8 a.m. to 4 p.m., we serve a much-loved breakfast and lunch menu. From 12 p.m. to 8 p.m., we also offer a rotating set menu and a line-up of handcrafted pizzas — bringing something special to both daytime and early evening guests. We are now looking for a dedicated and experienced Head Chef to lead our kitchen team and maintain high standards across both service periods. Key Responsibilities Oversee and lead the kitchen team through breakfast, brunch, and pizza service (12–8 p.m.). Maintain high EHO and food hygiene standards at all times. Inspire the team through structured leadership, accountability, and motivation. Ensure consistent quality and presentation of all dishes, from shakshuka to sourdough pizza. Coordinate daily prep and service with strong focus on organisation and efficiency. Control kitchen costs, manage stock levels, and reduce waste. Train and develop junior team members. Collaborate on menu development and kitchen systems. What We’re Looking For ✔️ Previous Head Chef or senior Sous Chef experience in a quality kitchen ✔️ Natural leader with strong people and organisational skills ✔️ Experience with breakfast service, pizza prep, and Middle Eastern dishes a plus ✔️ High standards for cleanliness, structure, and professionalism ✔️ Proactive, accountable, and solutions-driven ✔️ Able to lead by example and develop kitchen culture ✔️ Food safety trained with solid HACCP knowledge We Offer Up to £45,000 per year (depending on experience) 45-hour contract with two days off per week Free meals on shift Creative input into menus and systems A dynamic, positive team environment Room to grow with a respected independent brand Ready to lead The Good Egg kitchen? Send us your CV and a short note explaining why you’re a great fit. We’re after someone with heart, hustle, and hunger — for food and for building a great team.

Fisherman Greenwich is looking for enthusiastic, reliable individuals to join our team! Whether you’re starting out or ready to take on a leadership role, we have flexible positions available for Team Members, Shift Supervisors, and Team Leaders. About the Roles: Team Member: Help prepare and serve delicious fish and chips, provide excellent customer service, and keep the shop running smoothly. No experience needed—we provide full training! Shift Supervisor: Support daily operations by leading the team during shifts, ensuring great service, and assisting with shop management. Ideal for those ready to step into a leadership role. Team Leader: Manage shifts, lead the team, handle customer enquiries, and help improve our service and operations. Leadership experience is a bonus, but we offer training to help you grow. What We Offer: Competitive pay from £8 to £10 per hour based on role and experience Flexible working hours (evenings, weekends, part-time, and full-time) Friendly, supportive team environment Full training and opportunities for career growth What We’re Looking For: Positive attitude and willingness to learn Reliable and hardworking team players Good communication skills Flexibility to work evenings and weekends How to Apply: Please send us a message with: Your availability (days/times you can work) Whether you're looking for part-time or full-time Where you're based and how far you are from Greenwich We’ll be in touch to arrange a quick chat!

Discover a Career That Moves You — Join QDR Network Tired of feeling stuck in a role with no clear path forward? Looking for more energy, growth, and purpose in your workday? If you’re ready to level up your career in a fast-paced, people-focused environment — QDR Network wants to hear from you. We’re expanding our team and currently seeking Sales Advisors to represent some of the UK’s most recognisable brands. You’ll be part of an engaging, face-to-face sales force that connects with customers, showcases industry-leading products, and builds real value for the companies we work with. What Makes You a Great Fit? We’re looking for individuals who are: ✔ Self-Motivated – You take initiative and own your progress ✔ Driven by Results – You set goals and chase them with purpose ✔ Open to Learning – You’re coachable, adaptable, and ready to grow What You’ll Get from Us: At QDR, your growth is our mission. Here’s what you can expect: ✅ Hands-On Training – We’ll teach you the skills you need to succeed, no experience required ✅ Personal Mentorship – Work directly with industry professionals and top performers ✅ Access to a Global Network – Meet leaders and innovators from across the world ✅ Travel Opportunities – Take part in all-expenses-paid trips to destinations like Dubai, Paris, Ibiza, New York, and more ✅ Fun, Supportive Culture – From team socials to achievement celebrations, we make work enjoyable What Happens Next? If you’re ready to step into a more rewarding role, submit your application today. If shortlisted, a member of our team will invite you to a face-to-face consultation. In this session, you’ll learn more about: 🔹 The role and expectations of a Sales Advisor 🔹 Growth opportunities within QDR Network 🔹 The well-known brands you’ll be working with ⚠️ Note: This is a performance-based opportunity, ideal for those who are passionate about personal growth and success.

Job description Who We Are? Are you an experienced and passionate leader in the hospitality industry? FIGO a celebrated Italian restaurant known for its authentic cuisine and exceptional service are looking for a talented Restaurant Manager to join our team. Key Responsibilities: Oversee daily restaurant operations to ensure smooth and efficient service. Lead, train, and motivate staff to deliver outstanding customer experiences. Ensure compliance with health and safety regulations. Address customer inquiries and resolve any issues to maintain high satisfaction levels. Develop and implement strategies to improve guest services and restaurant profitability. Requirements: At least 3 years of experience in a similar role within the hospitality industry. Proven track record of delivering excellent customer service. Strong leadership and team management skills. Exceptional communication and problem-solving abilities. Ability to thrive in a fast-paced environment and handle high-pressure situations. Flexibility to work evenings, weekends, and holidays. A passion for Italian cuisine and culture is a plus. What We Offer: Competitive salary and benefits package. Opportunity to work in a vibrant and dynamic environment. Career growth and development opportunities. Be part of a team dedicated to excellence and creating unforgettable dining experiences. If you are a motivated and enthusiastic professional with a love for hospitality, we would love to hear from you! Job Type: Full-time Pay: £35,000.00-£38,000.00 per year Benefits: Company pension Discounted or free food Employee discount Schedule: 10 hour shift 12 hour shift Weekend availability Experience: Restaurant management: 3 years (required) Hospitality: 5 years (required) Customer service: 5 years (preferred) Supervising : 5 years (required) Work Location: In person