Field Service Manager
10 hours ago
Waterlooville
Field Service Manager As a Field Service Manager, you will lead and develop a team of Field Service Engineers responsible for delivering, installing, maintaining, and repairing equipment used in a laboratory environment. In this role, you will drive customer satisfaction, team development, process optimization, and business growth while ensuring quality. Key Responsibilities • Lead, recruit, motivate, and develop a team of Field Service Engineers., • Build technical expertise and capability through structured training, mentoring, and individual development plans., • Foster a customer-centric culture and energize the team to achieve goals., • Oversee end-to-end field service delivery, including installations, preventative maintenance, and repair services., • Manage escalations, prioritize resources, and ensure timely, accurate resolution of customer issues., • Facilitate team meetings, share best practices, and continuously improve service workflows., • Ensure quality system procedures and standards are adhered to at all times., • Partner with commercial teams to identify new service opportunities and deliver profitable solutions., • Support service revenue growth, ensuring KPIs such as revenue, response/repair time, and customer satisfaction are achieved., • Ensure all service activities meet safety standards, regulatory requirements, and company policies., • Promote a culture of safety and wellbeing within the team., • Drive P&L performance in line with plan/budgetary requirements., • Requires 4+ years of experience in a service environment, including leading a team., • Demonstrated success in growing service revenue and achieving operational targets., • Experience working in a global organization preferred., • Strong customer communication and interpersonal skills., • Proven ability to build and lead high-performance teams., • Analytical, problem-solving mindset with a focus on process improvement., • Excellent written, oral, and presentation skills., • Proficiency in Microsoft Office (PowerPoint, Word, Excel).