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We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Monitoring Development & Integration Manager is responsible for leading the design, development, and integration of advanced monitoring solutions across broadcast and media systems. Their expertise in video technology and in monitoring, coupled with strong leadership and strategic vision, makes them crucial in maintaining our company's competitive edge in delivering reliable broadcast solutions. What you'll do • Lead the development, customization, and integration of monitoring tools such as Dataminer across broadcast and media infrastructures., • Oversee lifecycle management of monitoring tools, including upgrades, performance tuning, and vendor coordination., • Contribute to the overall monitoring strategy, aligning tool development with business goals and operational priorities., • Innovate and Improve: Push the boundaries of current video monitoring by researching and integrating the latest monitoring solutions, and technological advancements to enhance operational efficiency and service excellence., • Connecting strategy and analysis wit development and platform operations, fostering alignment and shared ownership throughout the entire monitoring lifecycle-from requirement definition to solution design and implementation., • Resource Management: Allocate resources effectively, manage budgets for video monitoring projects, and oversee the monitoring engineering team to ensure project goals are met on time and within budget., • Lead Monitoring Initiatives: Direct strategic initiatives focused on defining and implementing monitoring requirements across operational domains, ensuring alignment with service reliability goals and operational excellence., • Collaborate with Cross-Functional Teams: Work closely with the Product Team, Core Engineering Team, Video Engineering Team as well as with Architects to align monitoring capabilities with market needs and the overall product architecture, ensuring seamless integration and performance scalability.What you'll bring, • Leadership and Team Management Skills: Proven and solid previous experience of leading a team of software engineers and software developers, fostering an environment of innovation, accountability, collaboration, and driving projects to successful completion., • Proficiency in programming languages such as C# and Python., • Expertise in Systems reliability and monitoring: deep understanding of operational approaches, with a background in developing monitoring and observability solutions., • Understanding of end-to-end video processing workflows , with a strong background in designing solutions for high-demand broadcast environments., • Strategic Vision: Ability to see the bigger picture and align video monitoring strategies with broader company goals, driving innovation while maintaining both practical project management and operational excellence., • Problem-Solving Prowess: Skilled at navigating technical and process-related challenges and optimizing video monitoring to meet the demands of modern broadcasting while maintaining a consistent and coherent approach aligned with the requirements gathered from operational teams., • Familiarity in real-time monitoring platforms such as DataMiner and Grafana, with a strong understanding of how to leverage these tools to ensure service visibility, reliability, and operational efficiency across complex infrastructures., • Solid understanding of technologies and methodologies for real-time control , with the ability to design, build and support responsive monitoring strategies that ensure timely decision-making and operational agility. Team overview CONTENT TECHNOLOGY AND INNOVATION Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our awardwinning content The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them. We’ll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. As experts on a wide number of issues, our Quality Review & Support team (QRST) within the Audit Quality Department (AQD) provides support to our client-facing specialists in audit/assurance. From performing independent quality reviews on a selection of our listed and PIE audits, to being on-hand to help with complex enquiries, QRST is tasked with helping our team meet their reporting requirements and consistently deliver high quality audits. As part of this supportive and knowledgeable team, you’ll have a chance to use and develop your technical skills and experience, find solutions to complex audit technical matters and contribute daily to the firm’s commitment to deliver high quality output. Learn on the job. Lead and manage projects. Build a network of experienced specialists. We’ll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You’ll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO’s Partners. You’ll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. We're looking for a Senior Manager with Financial Services experience to work within its Quality Review & Support team. The individual will help our teams deliver high quality audits by performing targeted reviews on our public interest entities (PIEs), challenging audits throughout the audit cycle, providing coaching and support to promote consistent high quality audits. You’ll also: • Perform in-flight reviews of audits at every stage from planning through to completion and reporting, identifying ways to improve audit quality, • Determine areas of focus for reviews, liaising with the QRST Director to agree approach, • Proactively discuss audit quality matters with teams and help develop strategies to deliver high audit quality audits, • Challenge the execution of audit procedures and documentation of audit work performed, • Support and coach teams to implement identified improvements in audit quality, • Identify issues and matters where firm-wide action may be required, in conjunction with the Director of the QRST, • Contribute to the development of training and guidance on performing high quality audits, • Provide clear and practical solutions to ad hoc audit quality queries, • Get the opportunity to contribute to the wider audit quality agenda by getting involved in a variety of audit quality initiatives lead by the wider Audit Quality Improvement team You'll be someone with: • Required: IFRS9 or IFRS17 expertise, • Desirable: Experience of performing audit quality reviews (pre or post audit opinion), • A Keen interest in Audit Quality, • Excellent practical and technical auditing experience particularly on more complex audits, • Good working knowledge of IFRS, • Ability and willingness to assertively challenge and influence more senior individuals and peers, • Ability to think innovatively and creatively to identify ways to improve audit quality, • Attention to detail, • Strong written and oral communication skills, • Effective project management, • Desirable: Experience of performing audit quality reviews (pre or post audit opinion) You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task ati hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #LI-SS3 #TJ-SS3

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world. We’ll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients’ affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they’re experts in following through on top-level instructions and resolving the finer details – all in one straight-forward package. When you join them, you’ll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We’ll help you succeed Join us as a Senior Manager in our Business Restructuring team, where your focus will be primarily on proactively managing advisory assignments. You'll manage complex client engagements, whilst supporting junior colleagues to ensure they grow and succeed. Alongside this you will continue to develop your existing relevant technical and accountancy knowledge through on-the-job experience and a variety of training opportunities. In addition, there are a range of opportunities to become involved in business development initiatives. This role is responsible to a designated director or partner on specific cases and ultimately to a dedicated people manager. The Business Restructuring team works on a wide variety of dynamic projects and the candidate will receive exposure to a large number of assignments. This is an exciting opportunity for anyone looking for a constant variety of unique challenges. What We’re Looking For: • Relevant professional qualification (ICAEW/ACCA, and an insolvency qualification is a plus but not essential)., • A demonstrable track record at Manager/Senior Manager level., • Strong working knowledge of Excel, PowerPoint., • Excellent written and numerical skills., • Good organisational skills to manage your time effectively., • Willingness to learn and embrace new challenges., • Self-motivated and enthusiastic team player. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #LI-RW1 #TJ-RW1

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world. Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We’ll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients’ affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they’re experts in following through on top-level instructions and resolving the finer details – all in one straight-forward package. When you join them, you’ll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We’ll help you succeed You'll be an Assistant Manager in the Financial Services Advisory (Internal Audit) team, where you'll have the opportunity to work on a variety of engagements, gaining experience in planning and delivering internal audit assignments and on regulatory advisory engagements. You'll play an important role in developing and maintaining deep client relationships. You'll have the opportunity to further develop specialist sub sector, technical and regulatory knowledge and will also have opportunities to work with and support the wider Financial Services Advisory team and its clients in London. You'll be someone with: • Demonstrable experience in the delivery of internal audit reviews within the financial services sector, particularly in the insurance sector, and reporting to Audit Committees and/or regulatory assurance reviews, • Functional knowledge of the UK regulatory environment with deeper knowledge of some Financial Services sub sectors and the risks that they face, • Understanding of risk management and internal control, • Strong analytical and problem solving skills, with the ability to present information in a clear and concise manner, • Sound technical knowledge of financial products and / or customer-facing regulated activities You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we’re working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them. We’ll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our Audit Quality Department. We’ll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You’ll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO’s Partners. You’ll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. This is an opportunity for talented, high performing and ambitious Senior Manager to join the Corporate Reporting Advisory Team (CRT) in the Audit Quality Department (AQD) in an exciting period, to help to shape the role and the expanding team. You will report into the Team Partners and work closely with Directors. General responsibilities • Work with Managers, Senior Managers, Directors and Partners within both AQD, the Audit Stream and across the wider firm, • Maintain and encourage an open and constructive environment in which to provide technical accounting support and advice, • Bring pre-existing financial services specialist technical accounting knowledge (this might be Banking and Alternative Finance, Fintech or Insurance focused), and experience to the CRT team and contribute to all output areas, • Provide support and supervision to the more junior team members. Specific responsibilities The individual will support the CRT Directors and other members of AQD, ultimately reporting to the AQD lead partners and will be responsible for the following: • Technical review of a personal portfolio of annual reports of publicly traded and other higher risk companies, working with the audit team to confirm compliance with financial reporting standards, company legislation and regulatory requirements, • Providing clear and practical solutions to the most complex technical financial reporting queries, and act as a consultant for the more junior members of the team in your specialist area, • Preparing and presenting financial reporting training, updates and seminars both internally and externally, • Helping to develop financial reporting tools and guidance for application by the firm’s partners and staff, • Writing articles and other publications on financial reporting matters for internal and external communications, • Assisting with the preparation of draft responses to external consultations in relation to legal, regulatory and financial reporting matters, • Monitoring external developments in financial reporting areas and, specifically in your specialist area, reporting back to the team and developing an appropriate action plan where required, • Supporting and coaching the more junior members of the CRT and wider AQD team. The role would be particularly suited to an individual with experience of working within the technical department of another major firm of accountants, or an experienced auditor who is looking to move into a technical role and is able to demonstrate a strong technical aptitude. The right candidate for this role will: • Be ACA/ICAS qualified or overseas equivalent, • Be a Senior Manager in a technical team or have other relevant experience in technical financial reporting, • Exhibit a strong working knowledge of:, • IFRSs, UK GAAP, and the Companies Act, • Sector specialism for financial services, particularly Banking and Alternative Finance, Fintech or Insurance. The content requirements for the annual report of a company listed on either the Main Market or the AIM market of the London Stock Exchange, • The wider financial reporting environment, including future developments in law, regulation and emerging areas, • Have practical experience of performing technical reviews of annual reports of listed companies, • Have a proven ability to apply technical knowledge to complex financial reporting issues and provide practical and supportable solutions, • Demonstrate strong oral and written communication skills, and an ability to adapt as appropriate to the scenario, • Have an ability to create productive relationships across the firm and network and to influence other senior professionals, • Be willing to work as part of a close-knit team and as a self-directed individual, • Be highly motivated and proactive, with a desire to innovate and seek new ways of improving our service to internal customers. You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #LI-SS3 #TJ-SS3

Are you fluent in the French language? Do you understand the French culture? If you are looking for opportunities for personal and professional development, the French Marketing Associate role at Fisher Investments Europe may be just the right opportunity for you! The Opportunity: Our Global Marketing department is looking for an International Marketing Associate focused on the French market to join our team in London. Reporting directly to Marketing Manager, you will work with other international marketers in addition to a variety of internal departments and outside agencies. As a French Marketing Associate, you will use your existing knowledge of the French market and your analytical mindset to execute campaigns that represent our brand and drive results. The Day-to-Day: • Support country teams in launching and optimizing digital and traditional campaigns focused on lead generation, quality, and ROI, • Develop and deliver localized creative briefs to the in-house agency; present quarterly creative strategies to senior management, • Partner with the International Digital Media Team to analyse daily performance and conduct creative testing for continuous improvement, • Oversee essential workflows, including JIRA ticketing, contract coordination, GDPR compliance, and translation requests, • Execute competitor and market research to ensure campaigns align with local social and political trends, • University degree or equivalent combination of education/experience, • Fluency in English and French, • Have a keen interest in learning more about marketing The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians. It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: • 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents, • 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays, • Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees, • $10,000* fertility, hormonal health and family-forming benefit, • A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions, • Gym subsidy of up to £50 per month, • Employee Assistance Program and other emotional wellbeing services, • A collaborative working environment that practises ongoing training, educational support and employee appreciation events FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

Our client is recruiting for an IT Manager to lead their internal IT function in London. This is a fully office-based role within a Mac-focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security. The Role This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac-based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools. Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data. Key Responsibilities • Full ownership and management of IT infrastructure and services, • Leading, mentoring, and developing a small IT team, • Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro, • Administration of Linux servers, including scripting, web, file, and directory services, • Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points, • Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper-V, VMware), and storage (Synology/QNAP), • Managing Active Directory, VPNs, server/application security, and print services, • Monitoring SLAs and ticketing systems, ensuring service standards are maintained, • Preparing and presenting annual IT budgets and reporting regularly to stakeholders, • Managing service contracts, renewals, and the firm’s asset register, • Providing hands-on support for user issues, practice management systems, and infrastructure, • Being available out of hours in the event of critical IT incidents The Candidate • Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential), • Strong Linux administration and command-line scripting skills (Bash/Python), • Proven networking expertise including SonicWall, Brocade, and Ubiquiti, • Experience with Dell servers, VMware/Hyper-V, storage solutions, and server security, • Working knowledge of Windows 10/11 and Windows Server environments, • Demonstrable experience managing an IT function and reporting to senior stakeholders, • Strong documentation skills and structured approach to infrastructure management, • Flexible, solutions-focused, and confident supporting users at all levels What’s on Offer • Senior leadership role with full responsibility for IT strategy and delivery, • Stable, professional services environment, • Opportunity to modernise and develop infrastructure, • Competitive salary dependent on experience Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Our client is recruiting for an IT Manager to lead their internal IT function in London. This is a fully office-based role within a Mac-focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security. The Role This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac-based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools. Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data. Key Responsibilities • Full ownership and management of IT infrastructure and services, • Leading, mentoring, and developing a small IT team, • Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro, • Administration of Linux servers, including scripting, web, file, and directory services, • Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points, • Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper-V, VMware), and storage (Synology/QNAP), • Managing Active Directory, VPNs, server/application security, and print services, • Monitoring SLAs and ticketing systems, ensuring service standards are maintained, • Preparing and presenting annual IT budgets and reporting regularly to stakeholders, • Managing service contracts, renewals, and the firm’s asset register, • Providing hands-on support for user issues, practice management systems, and infrastructure, • Being available out of hours in the event of critical IT incidents The Candidate • Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential), • Strong Linux administration and command-line scripting skills (Bash/Python), • Proven networking expertise including SonicWall, Brocade, and Ubiquiti, • Experience with Dell servers, VMware/Hyper-V, storage solutions, and server security, • Working knowledge of Windows 10/11 and Windows Server environments, • Demonstrable experience managing an IT function and reporting to senior stakeholders, • Strong documentation skills and structured approach to infrastructure management, • Flexible, solutions-focused, and confident supporting users at all levels What’s on Offer • Senior leadership role with full responsibility for IT strategy and delivery, • Stable, professional services environment, • Opportunity to modernise and develop infrastructure, • Competitive salary dependent on experience Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Customer Experience & Contact Platform Architect - Manager London Manchester Edinburgh CL7 Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Service team, you will: • Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale, • Be at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models for their customers, • Work with leading organisations across multiple industries, contributing to large-scale customer and platform transformations, • Support clients in defining a customer-first mindset and reshaping their business and operating models, • Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences, • Reinvent the customer service ecosystem by improving how products, services and channels work together, • Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organisations maximise value from customer interactions, • Shape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services, • Continue to build practitioner skills in areas such as GenAI, human-centred design and modern service architecture, • Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES), • Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience, platforms and AI, • Lead multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programmes, • Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or overseeing delivery teams, and includes supporting integration with AI platforms like Sierra and ElevenLabs, • Collaborate across Accenture to share knowledge, build reusable assets and strengthen our CCaaS and AI capability, • Apply deep understanding of enterprise platforms and architectures, staying current with emerging CCaaS and AI trends and guiding teams on optimal design, • Shape the strategic direction of CCaaS and AI transformation programmes, either through deep expertise in enterprise platforms and architectures, • Design and hands-on expertise with at least one major CCaaS platform (e.g. Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre), • Experience solutioning integrations between CCaaS platforms and AI services, automation tools, or adjacent customer systems through hands-on design/build, • Strong analytical skills and the ability to translate business and technical requirements into platform designs or customer journeys, • Ability to design technical solutions or customer journeys across hyperscalers and modern customer platforms, • Strong communication skills, • Relevant certifications from organisations such-as Amazon, Genesys, Google or Microsoft, • Experience architecting and building advanced features in platforms such as Google CCaaS/CES, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics Contact Centre, especially where AI capabilities are involved, • Practical designing or building AI agents or conversational AI solutions using tools such as Co-Pilot Studio, Sierra or ElevenLabs, • Ability to demonstrate CCaaS and AI solutions you’ve contributed to through direct technical build (flows, routing, integrations etc.), • Strong understanding of customer engagement and service technologies from a design/build perspective 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. * Family-friendly and flexible work policies. * Attractive pension plan with financial wellbeing support and resources. * Private healthcare insurance plan and Mental Wellbeing support. * Employee Assistance Program, Career Development and Counselling. * A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all se

Job Profile for FM Contracts Manager- SEL45889 Position: FM Contracts Manager Location: 3 Days Site based near Charing Cross and 2 days office-based in Croydon Salary: £55-70k based on experience We have partnered with an FM Contractor who has been in the industry since 1986, with offices in London and Manchester, as well presence across Europe. They have recently expanded and, due to demand, are seeking an experienced FM Contracts Manager to operate 2 buildings around Charing Cross. The FM/Building Services Contracts Manager to lead the delivery of hard FM services across two corporate buildings in Charing Cross. Managing a team of 10 engineers across both sites, you will take full operational responsibility for the contracts, acting as the primary client contact and ensuring all services are delivered in line with KPIs and SLAs. This role requires strong technical expertise, commercial awareness, and the ability to manage multiple stakeholders. You will oversee PPM and reactive maintenance, ensure full statutory and health & safety compliance across all building systems (including HVAC, electrical, mechanical, BMS, and life safety), manage subcontractors, control budgets and costs, and support minor works and additional revenue opportunities. The role requires proven experience within a corporate FM environment, strong knowledge of UK compliance and building regulations, experience managing multi-site engineering teams, and the leadership capability to develop high-performing teams while maintaining exceptional client relationships. Job Requirements • Live in or around the M25 and able to commute to Charing Cross and company's office in Croydon, • Hold a minimum 5 years of experience managed contracts and Buildings, • Recognised electrical or mechanical qualification (City & Guilds/NVQ Level 3 minimum)., • IOSH Managing Safely (minimum) / NEBOSH (desirable)., • Strong understanding of CAFM systems., • Strong technical hard services to provide statutory Maintenance and Service to all commercial building service appliances., • Able to keep all compliance logbooks up to date, • Ability to Manage P&L & Budgets, • £55-70k based on experience, • 40-hour week, • Train travel is covered to sites in London

BIM Manager£65,000 - £70,000 + Progression + Training + Bonus + Company BenefitsCroydonAre you a BIM Manager or similar with a background in AutoCAD looking to join an industry leading design consultancy leading and growing a talented team whilst taking lead on large multi-million pound projects in the heart of London?On offer is the opportunity to join a growing consultancy delivering projects ranging from small refurbishments to large housing, education, and commercial developments. You will play a key role in ensuring all drawings, models, and design information meet the highest technical and quality standards, working closely with engineers in Croydon and the Manila office to deliver coordinated, accurate, and timely outputs.This role will involve managing multiple projects and two teams, one in the UK and one based in the Philippines. You will be leading the design work, delegating work to both teams and ensuring that all work is progressing well.This role would suit a BIM Manager or similar with a background in AutoCAD looking to work for a leading company in the building services design space who are looking to grow as a company and can provide progression, training and the opportunity to work on impressive projects in iconic buildings all over London.The Role: • Allocating and reviewing CAD work between Croydon and Manila teams, • Managing drawings, models, work sets, and sheets to company standards, • Ensuring QA, BIM compliance, and document control procedures are followed, • BIM Manager or similar, • AutoCAD Background

We're partnering with a fast-growing sports/entertainment business looking to hire a Senior Backend Engineer on a 6-month contract (outside IR35), with potential to convert to permanent (£95k). This is a hands-on tech lead role with ownership of core platform systems powering multiple websites and internal services. The Role You'll take full technical ownership of the NextGen CMS and Master Data (MDM) systems, designing, developing, and mentoring a small team of engineers. This role is perfect for someone who thrives in complex, high-scale environments and wants real impact from day one. Key Responsibilities: * Lead development across CMS and MDM systems * Maintain and expand complex backend systems (not standard CMS) * Mentor engineers and set engineering standards/patterns * Drive architecture, integrations, and system scalability * Work closely with stakeholders to deliver features and improvements Team Environment: * 5 Backend, 3 Frontend engineers, 1 Delivery Manager * Supported by 1 Architect; Product hire joining soon * Distributed across UK & Poland; hybrid working with optional Holborn office Required Skills & Experience * Node.js & TypeScript in production systems * AWS or other cloud at scale * Experience owning large, complex backend systems * Proven mentorship or tech lead experience * Strong system design & architecture experience * Integration-heavy environments Nice-to-Have: * Experience with high-scale platforms (gaming, sports, fintech, marketplaces) * DevOps/SRE awareness Soft Skills: * Excellent communicator, proactive and collaborative * Leadership mindset with ability to influence technical decisions * Commercially aware and solution-focused Logistics * Contract: 6 months (potential perm conversion) * Rate: £575/day (flex for exceptional candidates) * IR35: Outside * Start: ASAP (before end of February ideal) Why Join? * Take technical ownership of core backend systems * Mentor and shape a growing engineering team * Work on complex, high-impact platforms with real influence * Opportunity to convert to permanent role

Senior Product Manager / Senior Product Owner / Senior Digital Product Manager / Head of Product - FinTech or FS £600-650 p/d - Umbrella engagement - Highly remote - 6 month initial - 1 day a week on site but flexible. Overview: As the Product Manager / Product Owner for Self-Serve and Digital Experience, you will lead the strategy, development, and delivery of NexGen's digital customer journeys - from discovery and onboarding through to ongoing engagement. You will be accountable for building seamless, high-converting digital experiences that are secure, compliant, and scalable, while progressively modernising and integrating legacy systems into a future-ready platform. With a core focus on their Self-Serve capabilities for their customers. This is a hands-on role for a product leader who thrives in fast-paced, venture environments and is passionate about solving real customer problems through great digital experiences. Core responsibilities: • Own the roadmap and delivery of NexGen's self-serve and D2C digital journeys across web and mobile., • Ensure seamless end-to-end customer journeys with a clear focus on conversion, usability, and engagement., • Translate business and customer needs into clear product requirements, user stories, and prioritised backlogs., • Drive the modernisation of legacy systems, integrating them into scalable, customer-centric digital platforms., • Define and deliver API-led, modular solutions that support future growth and innovation., • Partner closely with UX/UI designers to create intuitive, accessible, and best-in-class digital experiences., • Champion customer-centric design principles, grounded in research, testing, and behavioural insight., • Use data and analytics to track product performance, customer behaviour, and conversion funnels., • Run continuous test-and-learn cycles to optimise journeys and improve customer outcomes., • Proven experience as a Senior Product Manager or Senior Product Owner within financial services, fintech, or a regulated digital environment., • Experience of working on any Products with a Self-Serve capability will be highly beneficial for this role., • Strong experience delivering D2C digital products with measurable commercial impact., • Demonstrable experience modernising legacy systems and delivering digital transformation programmes cutting through complexity., • Solid technical understanding of software development, APIs, integrations, and modern digital architectures., • Deep understanding of customer-centric design and digital experience best practices across web and mobile. Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

CMS are looking for a Unified Communications Assistant to join the team in London. About the role Reporting to the Unified Communications Manager, you will provide technical support to clients and internal users for the client meeting room, working closely with the IT team to deliver IT services based on the firm's requirements. In this role, you can expect to get involved in a variety of work including: * Provide technical support and coordination assistance for live and hybrid events. * Perform regular room checks and preventative maintenance on IT (AV/UC) equipment, documenting and escalating issues as necessary. * Analyse and resolve client meeting room technical problems involving multiple technologies and platforms. * Explore, test, and implement new Unified Communications solutions and services as required, with the goal of standardisation. * Participate in project work as required, including non-business hour deployments (e.g. nights and weekends) * Operates movie projector, slide projector, television/cablevision, microphones and speakers, Polycom, Crestron, Raspberry Pi devices etc. and instructs others in the operation of such equipment. * Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services. * Maintains inventory of IT and audio-visual equipment. * Adhering to IT processes and procedures. * Performs clerical work necessary to procurement, distribution and storage of audio visual materials. * Ensure that issues and support requests are resolved within defined SLA and providing regular reports and statistics to support this. * Resolve support issues promptly, courteously, and professionally. * Troubleshoot a wide range of technology incidents and problems. About you We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Ideal candidates will have Microsoft Teams basic user management, Teams Rooms, basic networking and SIP protocol understanding, troubleshooting skills with a broad software application skill-set, demonstrable ability to master new software applications and technologies and prior experience with a ticketing system. You will also have solid experience with Windows operating systems and hardware in a computer support related setting and be a school graduate with at least one year of experience in the operation and maintenance of audio-visual equipment. To excel in this role you will have excellent written and interpersonal communication skills with a strong dedication to customer service. You must demonstrate consistent commitment to supporting teamwork within the group and be a proactive problem-solver with the ability to work under stress and time pressure. Please note that this role has physical demands such as continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling and reaching. Occasional pushing/pulling, squatting and climbing. #LI-LM1

Employer description: The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration. We are committed to creating an inclusive, supportive workplace where our values – taking care, learning and being collaborative – guide everything we do. About the role: You will join our IT Services team and provide first-line support to colleagues across the organisation. This is an excellent opportunity to gain hands-on experience while working towards a recognised apprenticeship qualification. Responsibilities: • Providing initial triage of service requests and identifying the appropriate IT resources, • Logging, monitoring and tracking incidents through the call management system, • Providing first-line resolution for hardware, software and application issues, • Escalating incidents and service requests in line with service level agreements, • Keeping users informed of progress and ensuring excellent customer service, • Supporting desktop hardware, operating systems and business applications, • Assisting with desktop asset management, • Contributing to service improvement by analysing call trends and identifying recurring issues, • Adhering to IT policies, information security standards and health and safety requirements Desirable skills: • Good communication skills (verbal and written), • Strong customer service skills, • Basic understanding of Microsoft Windows, • Awareness of Microsoft 365 applications, • Problem-solving ability, • Organisational skills and attention to detail, • Basic understanding of computer hardware components, • Interest in IT systems and emerging technologies, • Positive, “can-do” attitude, • Enthusiastic and keen to learn, • Self-motivated and proactive, • Team player, • Reliable and responsible, • Curious and innovative mindset, • Committed to continuous professional development, • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 35 hours a week. Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday. Benefits: • Staff discounts on cinema tickets and high street brands, • Professional development and training opportunities, • Cycle to work and corporate eye care schemes, • Life assurance and occupational health support, • Employee assistance programme providing 24/7 support This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs. Potential career pathways include: • Desktop Support Analyst, • IT Support Technician, • Application Support Analyst About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

An exciting opportunity has arisen for an experienced IT professional to join our IT & Systems Department. We are looking for a confident Senior DevOps Engineer to work with our DevOps team and newly formed Project Management Office supporting projects and provide applications support. Your day-to-day responsibilities will involve working with both on-premise and Azure cloud database infrastructure, managing SQL-related queries, automate daily tasks where necessary and resolve complex issues between applications and databases. You will collaborate with stakeholders and deskside support teams to deliver DevOps support across all company core and non-core IT systems. This includes user management, system upgrades, patching, release activities, and resolving system faults. There is a need for candidates to be able to design systems and support the road-map development of applications under the Project Management Office. Technical skills required: SQL Server, Database management and optimisation, OneAdvanced ProSolution/ProSuite, APIs, systems integration, Microsoft Azure DevOps, SharePoint. The ideal candidate will hold Azure and DevOps accreditations and have experience working within a large Further Education college in a Senior DevOps Engineer, MIS Manager, or similar role. MAIN PURPOSE OF JOB To support the management, development, direction, and delivery of IT DevOps services and projects as part the Project Management Office and IT Operations. The post holder will support the development of the DevOps Application Engineers and provide 3rd line support across all company applications to ensure staff and students receive the best experience during teaching and learning. DUTIES AND RESPONSIBILITIES • Act as technical architect for applications services to support the company IT and digital strategy., • Support delivery of PMO projects including building of the new Data Warehouse, • Act as the company technical specialist for MIS systems, currently OneAdvanced ProSolution: take responsibility for integration, patching, optimisation and support., • Create, configure, maintain and support company databases, • Maintain a library of documented code and configurations to ensure applications, system integration and processes can be maintained by others., • Support the technical implementation of the DevOps function, including Microsoft Azure DevOps., • Provide applications support for all comapny core and non-core IT systems, working with business owners and suppliers for system upgrades, patching, releases, and fault resolution., • Lead the Extract, Transform, Load element of the company data warehouse and ensure databases are optimised., • Provide platform support for all applications and operating systems, including system builds and upgrades, patching, releases and fault resolution - with a deep understanding of a number of technologies including SQL server, MySQL, PostgreSQL, Microsoft Dynamics365, ProSuite, Canvas, • Work as part of the DevOps resolver team to resolve incidents by priority within agreed OLAs as logged in the ITSM Service Desk system, liaising with 3rd parties as required., • When required provide out of hours support for major incidents and upgrades as required (Time off in lieu applies)., • Ensure applications are documented, configured, monitored, and updated to limit technical debt., • Work with colleagues to plan and deliver technology applications projects including the update of documentation., • Work with DevOps Infrastructure colleagues to ensure platforms are built, upgraded, and optimised for peak application performance., • Provide 3rd line applications support to all colleagues across the company., • Accurately record and update service requests, problems and change requests using the ITSM system., • Act as a permanent member of Technical Change Board., • Mentor the DevOps Applications Engineers to improve their knowledge and skills., • Work with the Head of DevOps to create the Skills matrix and ensure all DevOps applications engineers are trained to the required level., • Act as project lead when required, ensuring skills matrix is updated and colleagues are trained to the required level., • Deputise for the Head of DevOps where necessary., • Support company activity including Exams and maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner., • Challenge the accepted way of working within the company and encourage colleagues to think differently and innovatively., • Look for opportunities to automate processes with the aim of driving down repeated incidents or time spent on routine task. This is a full time, permanent position, based primarily at our Watford site with travel between our other sites as required (hybrid working pattern available). The closing date for applications is Friday 20th March 2026. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you'll be actively encouraged to upskill. You can access a wide range of discounts and benefits including a cycle-to-work scheme, free on-site parking, generous pension, generous holiday scheme, time off at Christmas, early finishes on a Friday and the opportunity to work from home. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Unified Communications Assistant Salary: £34,000 - £41,000Location: Central London (Office-based, 5 days a week) Working hours: shift pattern 35 hrs per week between 7am-7pm, mon-fri Are you passionate about tech, AV systems, and delivering exceptional support? My client is on the lookout for a Unified Communications Assistant to join their dynamic team in the heart of London! This is your chance to be part of a forward-thinking organisation where innovation meets collaboration. If you thrive in a fast-paced environment and love solving technical challenges, this role is for you! What You’ll Be Doing Reporting to the Unified Communications Manager, you’ll play a key role in supporting internal users and clients in high-tech meeting rooms. Your day-to-day will include: • Providing hands-on support for live and hybrid events., • Performing regular checks and maintenance on AV/UC equipment., • Troubleshooting multi-platform technical issues., • Exploring and implementing new Unified Communications solutions., • Participating in exciting project work, including occasional evening/weekend deployments., • Operating and instructing on AV equipment like projectors, microphones, Crestron, Raspberry Pi devices, and more., • Advising on desktop standards and improving technical services., • Managing AV inventory and procurement processes. We’re looking for someone who’s not just technically skilled but also a great communicator and team player. You’ll bring: • Experience with Microsoft Teams (user management, Teams Rooms), basic networking, and SIP protocols., • Strong troubleshooting skills and a broad software application knowledge base., • Familiarity with Windows OS and hardware support., • At least one year of experience operating and maintaining AV equipment., • Excellent written and verbal communication skills. What’s In It For You? My client believes in rewarding talent and supporting your growth. You’ll enjoy: • A competitive salary, reviewed annually., • A generous bonus scheme., • Up to 25 days holiday (rising to 28 with service) + holiday exchange options., • Private medical insurance., • Enhanced parental leave., • Flexible benefits tailored to your lifestyle.

Job Summary Working directly under the Projects Team Manager, and alongside a team of other IT engineers, administrators, specialists and technicians, this IT Systems / Network Administrator will fill a vital role in rolling out and implementing new project deployments for our clients. You will be implementing new technology systems – Computers, smart phones, tablets, servers, switches, firewalls, access points, applications, cloud deployments, etc. Qualifications & Skills • Must possess a minimum of three years of customer service experience, • Five years’ experience administering business networks, • Advanced troubleshooting experience (networking, desktop, server/OS, & virtualization), • Advanced Experience with TCP/IP, DNS, DHCP, • Advanced Experience configuring and supporting Windows , or 2025 Server, • Expert level in supporting Microsoft 365, Active Directory, and/or Google Workspace, • Advanced experience configuring and deploying Firewalls, • Microsoft Office Application skills, • Experience with Backup/Disaster Recovery/Business Continuity systems, • Experience with switching VLANs and trunking, • Experience managing MDM platforms, • High attention to detail and excellent oral and written communication, • Demonstrate integrity and ability to maintain client confidentiality, • Ability to work on multiple assignments with minimal supervision Additional Responsibilities: • Project status recording and documentation, • Time entry and time management skills, • Escalate issues that require additional skills, • Adhering to team performance goals, • Research as needed for technical solutions and configurations Other Requirements – Physical Demands & Certifications: • Ability to work in an office setting including; sitting for long periods of time, lifting, bending. Ability to work in diverse client environments as onsite work is required for this role., • Must have valid driver’s license and reliable transportation for occasional work offsite., • Microsoft Administrator level certification or equivalent, or commitment to obtaining certification within 9 months., • Cisco, Fortinet, VMWare or other certifications a plus, • Background and Reference Checks are mandatory part of the recruitment and hiring process Job Classifications Reports To: Project Team Manager Compensation: £50,053 to £81369 per year, depending on experience and location FLSA Status: Non- exempt Location: United Kingdom When: Starting Mid-April Hours: Flexible Monday- Flexible Friday 9 am- 6 pm, evening & weekend work as needed, overtime as needed. Limited travel to Europe and USA. About SpotLink SpotLink is a premier, high-skill, high-capabilities, San Diego based technology solutions provider. We specialize in Managed IT Services, Managed Security Services, Software Engineering, & Voice Solutions for small and mid-sized businesses. As an industry leader for IT solutions, we provide a wide range of technology services. SpotLink offers multi-featured benefits that include competitive and attractive compensation, paid technical training/certification, holidays, paid-time off (PTO), medical, dental, vision, matching Simple-IRA and more. You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages.

Technical Support Manager Our Benefits • 4-day workweek: Uniqodo has been one of the first companies in the UK to adopt a company-wide 4-day workweek without a salary reduction and without employees working overtime or extra hours., • Salary: £50-£55k dependent on experience., • 25 days’ holiday per year., • Pension scheme: a company-wide contributory pension scheme., • Market-beating protection: We care about looking after our team. You will receive death-in-service insurance and access to not one but two private healthcare schemes that include health, dental, mental wellbeing support and more., • Regular social events: We’re a sociable bunch! Expect quarterly socials that range from escape rooms to sports days to arcades., • Flexible working hours: We believe that excellent performance is more important than clock-watching; therefore, we give our team the flexibility they need around their core hours., • Remote working flexibility: We currently work remotely, and we have the opportunity to meet face-to-face when necessary. Why Uniqodo? Uniqodo is a fast-growing SaaS business at the forefront of marketing technology. We are a Promotion Experience platform that helps e-commerce businesses achieve their marketing goals through promotions across different touchpoints of a customer journey. Have you ever enjoyed using a personalised voucher code online, been rewarded for your loyalty to a brand, or been given exclusive access to a sale? Those are exactly the kinds of great experiences we help our clients deliver. We provide equal opportunity in a zero-discrimination workplace. The Purpose of this Role We have an amazing track record to build on, with a wealth of impressive brand names on our client list and a bank of great client work. We’re looking for a superstar to join us as our Technical Support Manager to provide excellent technical support and operational excellence that delights our clients. You can expect to collaborate directly with our supportive engineering and client teams. We’re looking for the right individual who is excited by the challenge of helping our clients achieve great results through our technology, is hungry to learn and loves collaborating with others to solve problems. What you will do Technical Support • Provide excellent first and second-line support for technical queries about our platform directly to clients and internal teams by resolving issues promptly in line with our support SLA., • Own the triage process to act as a definitive filter that protects the engineering team from distractions, attempting a resolution before escalation., • Effectively manage client expectations and ensure realistic deadlines are met through excellent communication with the client and internal teams., • Ensure every issue has the most appropriate priority and make client satisfaction a key factor in prioritisation., • Identify opportunities for automation and suggest or implement improvements to the process that add value to the business., • Develop and maintain our product, help centre documentation and onboarding materials. - Be the voice of our customer and summarise common pain points and product pitfalls into actionable feedback for the Product team., • Help to design and iterate on the support and onboarding workflows and tools required to scale. Client Excellence • Collaborate closely with internal teams and foster good client relationships to ensure every interaction delivers client satisfaction., • Communicate effectively and professionally with clients, assisting some of the world’s largest brands like TUI, Expedia, BT and Boots., • Provide pre-sale support to the sales and customer success teams in product demos and technical conversations about our products and prospective use cases., • Manage and support integrations of new clients as part of the wider onboarding process. This will include advising on the right integration methods (JavaScript and API), as well as testing and troubleshooting issues with clients., • Ensure timely and successful completion of client integrations by actively monitoring progress, collaborating with clients to address challenges, and resolving issues that may cause delays. About You Required Skills and Experience If you have the following, we would love to hear from you: • 4+ years’ experience working in a technical support or similar role., • 3+ years’ experience in a client-facing role., • Experience working in a similar role with a SaaS, e-commerce or marketing technology business., • Good understanding of web-based applications and APIs with practical experience using Postman/curl or similar to debug endpoints., • You are comfortable digging into API responses, inspecting web elements, and searching through logs to find the root cause of an issue., • Experience using a ticketing system like Jira to manage the support process end-to-end., • A proactive approach to work; you don't just wait for tickets, you look for ways to improve documentation, automate repetitive queries, and refine internal processes., • Excellent problem-solving and troubleshooting skills. You love technology and are excited about solving problems., • Excellent written and verbal communication skills., • Ability to confidently and professionally communicate with clients, prospects, engineers, and other colleagues., • Good organisational skills and ability to manage a busy workload effectively. Assessment Process Successful applicants will be invited to participate in the following interview process: 1. Skills-based assessment, 2. Initial video interview, 3. Face-to-face interview, including a practical mock client assessment Please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We are seeking an experienced hands on IT Support Manager to lead and enhance the technology operations within the fast-paced luxury goods organisation. This role is based in London and requires a professional with a strong background in IT support and technology management. Client Details The organisation is a well-established player in the luxury goods industry, As part of a medium-sized team, the company values expertise in technology to ensure seamless operations as they look to grow their market share and as a result their headcount significantly Description • Oversee and manage IT support functions within the organisation., • Ensure the smooth operation of all technology systems and infrastructure., • Lead a team of IT professionals, providing guidance and support as needed., • Develop and implement IT policies and best practices for the organisation., • Monitor system performance and troubleshoot issues promptly., • Collaborate with other departments to align IT services with business needs., • Manage vendor relationships and negotiate contracts for IT services and equipment., • A successful IT Support Manager should have:, • Proven experience leading small technical support or helpdesk teams (1-5 staff) in a hands on capacity., • Microsoft Windows, Active Directory * Microsoft Office 365 (Exchange Online, SharePoint), • iOS/iPhone and JAMF device management, • TCP/IP networking fundamentals, • Proven ability to manage helpdesk tools and CMDB systems, and produce reports/metrics dashboards., • Excellent prioritisation, problem-solving, and communication skills, • Familiarity with service desk best practices, • Excellent inter-personal skills, • Retail tools or point-of sale systems experience is a strong advantage, • Formal IT qualifications (A levels, degree, or certifications such as Microsoft/CompTIA/ITIL), • Competitive salary ranging from £60,000 to £70,000., • A permanent role with opportunities for career growth., • Be part of a forward-thinking team and premium brand within the retail industry, • Work in a central London location with excellent transport links

Certain Advantage are recruiting on behalf of our prestigious client for a Telecoms Site Manager in London. As the UK Site Manager you’ll act as single point of contact for all UK related tasks within a data centre environment, which will involve a mix of technical hands-on build & installation activities and hands-off administration tasks, for example, equipment ordering (via SAP), engaging with vendors and suppliers. The position requires a highly independent work ethic and offers a high degree of freedom in organising workload with the opportunity to acquire updated skills based on new developments in the telecoms industry. The location is remote UK home based, requiring close proximity to London Docklands for escalation management onsite at potentially short notice. You will be required onsite to support project work, and some of this will involve working out of hours (night/early morning) and weekends to fit in within maintenance windows. Responsibilities of the role: • The UK Site Manager will work with the planning and rollout teams located in Europe to coordinate and achieve Implementation Projects., • Responsible for working with solution providers and Vendors to request quotes, place orders, coordinate deliveries supervise installation and support finance and accounting for the purpose of securing installation Services, Air-conditioning, AC and DC Power, Space, Telecommunication Equipment and other parts like Cabinets, Cables, and Connectors Panels etc., • Support the Network Management Centre and other NOCs onsite with troubleshooting on Voice, IP, and Transport Equipment., • Act as the escalation point for the NOCs and is responsible for managing maintenance providers and keeping access lists up to date., • Smaller installation, upgrades and changes will be performed by the Site Manager and these tasks are often performed outside of business hours.Skills, Experience & Qualifications, • Training in the field of electrical engineering, telecommunications, IT, or a degree with comparable content and several years of experience, • Hands-on field experience with testing as well as troubleshooting at the physical layer and basic knowledge of OTDR and OSA., • Knowledge of International Carrier/Wholesale business and experience with the concept of Carrier Hotels, Data Centre, Telehouse, Interconnections, NNIs, etc., • Hands on skills with installation and cabling of equipment like Routers and WDM Nodes as well as basic configuration skills via CLI and GUI., • Essential to be able to work Night Shift as this is required around customer migrations Does this sound like your next career move? Apply today!Working with Certain AdvantageWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering.If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based 5 days per week position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role • To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP., • Duties include:, • Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items., • Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required., • Carry out Active Directory tasks including user accounts, groups and computers., • Develop any relevant documentation for processes or problem and solution insight information, • Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed., • Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM, • Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity., • Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs., • Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience., • Adhere to health and safety guidelines and raise any health and safety concerns., • Liaise with 3rd party suppliers where required., • Undertake any IT projects as required by the IT Manager, • Any other tasks as assigned by the IT Manager., • VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting., • Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement., • Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays, • Maintain daily checks and testing of all Teams rooms, • Build excellent rapport with Customer staff providing encouragement to raise queries, • Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required., • Work with the MSP's management to prioritise business and information needs Salary: £32 - £35000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays.

A fast-growing London-based Managed Service Provider delivering high-availability IT services to boutique hedge funds, asset managers, and other financial institutions across the capital. We pride ourselves on exceptional client experience, operational maturity, and a service culture built around trust, responsiveness, and continuous improvement. As we expand our financial-sector portfolio, we’re seeking a Service Delivery Manager who can own client relationships, drive service excellence, and ensure our technical teams consistently meet the high standards expected by regulated financial clients. The Role You’ll act as the primary point of accountability for service performance across a portfolio of financial-sector clients. This is a hands-on, relationship-driven role where you’ll combine operational oversight with strategic guidance, ensuring our services remain reliable, compliant, and aligned with client expectations. Key Responsibilities • Lead service delivery for a defined set of financial clients, ensuring SLAs, KPIs, and contractual commitments are consistently met., • Build strong, trusted relationships with senior stakeholders, including CTOs, Heads of Infrastructure, and Operations Directors., • Conduct regular service reviews, reporting on performance, incident trends, capacity, and improvement opportunities., • Work closely with technical teams to prioritise workloads, manage escalations, and ensure timely resolution of incidents and requests., • Drive continual service improvement initiatives across processes, tooling, and client engagement., • Support onboarding of new clients, ensuring smooth transition into BAU service., • Maintain awareness of regulatory expectations relevant to financial clients (e.g., operational resilience, incident reporting, change governance)., • Identify opportunities to enhance service value, including technology refreshes, optimisation projects, and consultancy engagements. Skills & Experience • Proven experience in a Service Delivery Manager or similar client-facing role within an MSP environment., • Strong understanding of ITIL principles and service management best practice., • Experience supporting clients in the financial sector (hedge funds, asset managers, private equity, or similar) is highly desirable., • Excellent communication, stakeholder management, and relationship-building skills., • Ability to translate technical detail into clear, business-focused language., • Confident managing escalations and navigating high-pressure situations., • Strong organisational skills with a proactive, improvement-driven mindset. What We Offer • The opportunity to work with high-performing financial clients who value quality and reliability., • A collaborative MSP environment where your voice and ideas genuinely shape service evolution., • Professional development support, including ITIL, service management, and sector-specific training., • Competitive salary, hybrid working, and a clear progression path.

Core Cloud Delivery Manager12 months, scope to extendHybrid, London Inside IR35 Active SC would be advantageous Public sector experience required The Delivery Manager is accountable for the end-to-end delivery of the clients Core Cloud services, ensuring platforms, products, and supplier outcomes are delivered on time, within tolerance, and to production-grade standards.This is not a ceremonial Agile role. It is a hands-on delivery leadership position operating in a high-assurance, multi-supplier, politically visible environment. You will be expected to control risk, expose reality early, and keep delivery moving despite ambiguity, dependency churn, and security constraints.Key ResponsibilitiesDelivery & Execution Own delivery across one or more Core Cloud workstreams (platform, migration, security uplift, tooling, or service onboarding). Translate strategy, roadmaps, and funding intent into executable delivery plans with clear milestones, dependencies, and tolerances. Drive delivery through discovery, alpha, beta, and live phases without losing momentum. Actively manage delivery risk, technical debt, and operational constraintsStakeholder & Governance Management Operate confidently across senior stakeholders, leadership, architects, security teams, and commercial functions. Run delivery governance forums with clarity and pace, focusing on decisions, not theatre. Provide clear, honest delivery reporting (RAG, risks, mitigations, forecast confidence). Challenge optimism bias and escalate early when delivery is at risk.Multi-Supplier & Team Leadership Coordinate delivery across multiple suppliers and internal teams, ensuring clear ownership and zero gaps. Enable engineering teams by removing blockers rather than adding process drag.* Foster a delivery culture that values predictability, quality, and operational readiness.Agile, Lean & Assurance Alignment Apply Agile pragmatically using Scrum, Kanban, or hybrid approaches as appropriate. Ensure delivery aligns with GDS Service Manual, assurance gates, and NCSC expectations.* Balance speed with assuranceFinancial & Commercial Awareness Track delivery against funding envelopes and call out burn-rate risks early. Support commercial governance, change control, and scope management.* Ensure value is demonstrable, not implied.Essential Skills & Experience Proven experience delivering large-scale cloud or platform programmes in complex environments. Strong background in public sector digital delivery, ideally within central government. Demonstrable experience managing multi-supplier delivery under tight assurance constraints. Comfortable working with cloud platforms (AWS) and understanding modern DevOps delivery models. Strong grasp of delivery metrics, forecasting, dependency management, and risk control. Confident communicator who can challenge senior stakeholders constructively.* Experience working under security, compliance, and regulatory constraints.Desirable Experience Experience delivering or operating core cloud, shared platforms, or landing zones. Familiarity with public sector governance, GDS assessments, or cross-government platforms. Exposure to FinOps, platform reliability, or live service operations. Experience supporting migration programmes or large-scale onboarding.Behaviours & Ways of Working Outcome-focused: you care about what lands, not what was attempted. Comfortable with ambiguity and capable of bringing order without bureaucracy. Calm under pressure; credible when things go wrong. Willing to say "this won't land" early and back it up with evidence.What Success Looks Like Delivery plans are credible, visible, and trusted. Risks are surfaced early and actively mitigated. Suppliers deliver outcomes, not excuses. Core Cloud services land predictably and are operable from day one.* Senior stakeholders trust your reporting even when the news isn't good.

AV Technical Manager - Live Events £42,000-£47,000 + Commission + Bonus + HybridChessington Are you an AV Technical Manager or similar looking for a technically challenging role in live events? Do you want to work on a variety of corporate conferences, congresses, and award shows while taking ownership of projects from planning to delivery? On offer is the opportunity join a company who has been delivering live events since 1989 and has built a strong reputation for providing high-quality technical production services across Europe. They operate internationally, supporting events in the UK, northern Europe, and Spain. In this role, you'll plan, coordinate, and deliver AV, LED, and scenic setups for corporate events, conferences, and award shows. Working closely with account managers and technical teams, you'll ensure projects run smoothly, safely, and to a high standard while applying your technical expertise and project management skills. This role would suit an AV Technical Manager or experienced AV professional looking to take ownership of live event projects and apply their technical and project management expertise. The Role: • Plan, manage, and deliver AV, LED, and scenic installations for corporate events, conferences, and award shows., • Advise account managers on complex technical elements and produce schematics, cable calls, and floor plans., • Coordinate crews, logistics, and health & safety documentation to ensure smooth on-site execution., • Experience in live event AV production, ideally with LED expertise and end-to-end project management., • Strong technical knowledge, problem-solving skills, and the ability to work calmly under pressure. Keywords: AV Project Manager, Audio Visual Technician, LED Technology, CAD (Vectorworks), CAD Skills, CAD Design, Event Production, Chessington If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Job Title: Senior Delivery Manager Day Rate £568.00 per day Contract length: 1 year Location Remote (UK-based)Occasional travel may be required for key meetings or workshops. Overview We are seeking an experienced Senior Delivery Manager to lead within a complex, multi-stakeholder environment. The role will focus on enabling the effective delivery of high-quality, user-centred digital products aligned to Government Digital Service (GDS) standards and agile delivery practices, ideally within a wider public-sector context. You will work with multidisciplinary teams to ensure services are delivered efficiently from discovery through MVP and into live operation, while supporting strong collaboration, clear governance, and continuous improvement. Key Responsibilities * Lead and support multidisciplinary teams and ensure alignment with user needs, organisational priorities, and GDS standards * Enable and embed strong agile delivery practices, supporting teams through discovery, alpha, beta, and live phases * Work closely with Product Managers, User-Centred Design (UCD), and Design Thinking teams to research, define, design, and deliver modern, customer- and citizen-facing digital services * Support post-MVP activities, including cost-benefit analysis, options appraisal, and contributions to business cases to inform scaling and long-term investment decisions * Build and maintain strong relationships with a wide range of stakeholders, helping to bring together clinical, operational, technical, and policy groups around shared outcomes * Identify, manage, and resolve delivery risks, dependencies, and blockers across teams and programmes * Promote a culture of continuous improvement, transparency, and collaboration across delivery teams Skills and ExperienceEssential * Proven experience leading or managing in a digital or technology-enabled environment * Strong experience with agile delivery methods and a solid understanding of GDS principles and standards * Excellent analytical skills, with experience supporting cost/benefit modelling, business casing, or investment decisions * Outstanding collaboration, relationship, and stakeholder management skills * Experience working with User-Centred Design or Design Thinking teams to deliver modern, user-focused digital products Working Style: * Comfortable operating in ambiguity and creating clarity in fast-moving environments * Confident facilitating delivery across multiple teams and stakeholders * Strong communicator, able to translate delivery progress, risks, and decisions for varied audiences * Passionate about agile ways of working and improving public services through digital deliver Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Are you a mechanically biased Building Services professional who thrives on solving complex system problems — not just managing projects? We are seeking an experienced Senior Mechanical Project Manager / Building Services Lead. This is a broader role than a traditional PM position. The successful candidate will play a key part in diagnosing mechanical system faults, developing practical and commercially sound solutions, and ensuring successful delivery and client satisfaction. This role is primarily office-based locally to heathrow, with site attendance as required. Limited home working may be considered, though this is not a remote position. Voluntary night work opportunities may arise, with additional payment. The Role You will take ownership from problem identification through to solution delivery, acting as the key link between client, technical teams, and delivery resources. Key responsibilities include: • Diagnosing faults within mechanical Building Services systems, • Identifying root causes and developing practical rectification plans, • Communicating technical solutions clearly to clients, • Pricing works and preparing cost proposals, • Attending and leading client meetings, • Planning labour, materials, and programme delivery, • Ensuring resources are in place to execute works effectively, • Leading and communicating clear action plans to internal teams We’re looking for a technically strong and commercially aware professional who can think strategically and act decisively. You will have: • Extensive knowledge of mechanical systems within a Building Services environment, • Strong fault-finding and diagnostic capability, • A thorough understanding of Health & Safety legislation and safe systems of work, • Experience pricing works and managing project budgets, • Excellent client-facing and communication skills, • The ability to lead teams and drive projects through to successful completion, • Company benefits package, • Opportunity for additional voluntary night work (with enhanced pay) Monday to Friday 07.30am -16.30pm with o/t

Senior Manager - Artificial Intelligence £100,000-£115,000 | Hybrid | 3 days per week in London office My client, a leading organisation in the financial services sector, is seeking a Senior Manager of AI to drive the development and delivery of next-generation AI solutions for major insurance clients. This is an opportunity to shape complex transformation programmes, influence senior stakeholders, and lead high-performing multidisciplinary teams working at the forefront of data, AI and emerging technologies. The Role In this position, you'll act as a strategic partner to clients-helping them uncover opportunities, define AI-enabled solutions, and ensure successful delivery from start to finish. You'll oversee both the technical and commercial aspects of engagements, owning project outcomes while guiding teams across data science, engineering, product, and business analysis. Salary and Benefits • Competitive salary of up to £115,000, • Hybrid working - 3 days per week in London-based office, • 26 days annual leave plus bank holidays, • Company bonus scheme, • Additional cash benefits, • Private medical care, • Work closely with senior insurance stakeholders to understand business challenges and design AI-driven solutions., • Lead business development activities including client relationship building, proposal development and strategic growth initiatives., • Manage and mentor teams delivering data science, generative AI, and machine-learning-based products., • Oversee end-to-end project delivery, ensuring alignment with timelines, budgets and agreed scope., • Promote responsible AI by implementing strong data privacy, security and ethical governance frameworks., • Communicate progress, risks and insights clearly to both technical and non-technical audiences., • Significant experience within the insurance industry, with strong knowledge of sub-sectors and business models., • Proven track record delivering production-grade AI solutions at scale., • Ability to independently shape go-to-market propositions and translate business problems into technical strategies., • Strong delivery and project management expertise., • Deep understanding of AI technologies, including generative AI., • Demonstrated leadership of diverse, multidisciplinary delivery teams., • Hands-on experience working within agile environments.

Head of Product - Data / Data Product Owner / Data Product Manager / Head of Data Products / Lead Data Product Manager 6 month initial contract - £550-650 per day - Outside IR35 Overview Our FinTech client is scaling its Data capability as part of a major multi-year transformation. At the centre of this is the build-out of a modern Data Platform and Data Marketplace on Snowflake and AWS, designed to support system modernisation, domain ownership, and long-term growth. The organisation has experienced significant demand for its data services and is now establishing multiple Data Product Squads to support both transformation and ongoing operations. It is a product leadership position operating across platform evolution, integration, and structured data enablement. The Role You will work within a growing Data Product structure, partnering closely with Data engineering, architecture, and business stakeholders to shape and deliver scalable data capabilities. The role is multfaceted but a Product purist role, shaping the Product roadmap and strategy, managing the back long, triaging issues and outputs and really ensuring successful delivery. As part of the wider transformation, the organisation is migrating core systems - including a move from a legacy CRM to Salesforce - and ensuring these platforms integrate effectively into the Snowflake-based data ecosystem. Your focus will be on: • Data Product management and domain ownership, • Data Product Roadmap shaping and delivery, • System integration and data migration, • Shaping Data semantics and semantic layer, • Scalable, well-governed data products Key Responsibilities • Own and manage the data product backlog and roadmap for your domain, • Act as the primary interface between Data and platform engineering teams and a range of business stakeholders, • Support integration of new enterprise systems, including Salesforce, into the data platform, • Oversee data flows into Snowflake and ensure alignment with architectural standards, • Define and evolve structured data domains within the marketplace, • Manage demand intake ("front door"), triage priorities, and align delivery to strategic goals, • Balance short-term operational needs with long-term platform objectives, • Ensure clarity around data definitions, ownership, modelling, and standards, • Understand technical debt and architectural layers to support informed product decisions, • Navigate complex stakeholder discussions and manage expectations across multiple workstreams Experience Required • Strong Experience as a Data Product Manager, Head of Data Products, Lead Data Product Owner,, • Strong understanding of modern cloud data products / platforms, • Good knowledge of Data Semantics, • Experience working closely with data engineers and platform teams, • Exposure to enterprise system integration or migration programmes (Salesforce experience beneficial but not essential), • Understanding of data modelling, domain design, and structured data products, • Ability to manage competing priorities in a fast-paced FinTech environment, • Strong stakeholder management and roadmap ownership experience Why This Role • Join a brilliant FinTech investing heavily in its long-term data and technology capability, during a really exciting time for them., • Shape a modern data marketplace from a product perspective, • Contribute to enterprise-wide system transformation, • Be part of building a structured and high performing Data Product function Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Location: Portsmouth (On Site)Competitive Salary & Package (Dependent on Experience) Career Level: Associate Manager (CL8) Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO. The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client. The Network Engineer’s role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance to others. o Investigate and help resolve issues on customer’s network and IT environment and using agreed troubleshooting methodologies. o Manage network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. o Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre. o Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings. o Participation in the on-call and shift rota, this is an onsite delivery-based role. #LI-EU

Senior Product Manager This Senior Product Manager role is a unique opportunity to shape the future of our core platforms. It combines ownership of a specific platform domain with product leadership of our wider platform transformation. In your vertical, you’ll work closely with a squad to rebuild and evolve critical systems (for example, order generation), ensuring they’re robust, scalable, and deliver clear business and customer outcomes. At the same time, you’ll play a pivotal cross-cutting role in our platform transformation - partnering with senior leaders in product and engineering to work towards our vision, ensuring transformation initiatives balance technical progress with visible customer and commercial value. This role would suit a PM who thrives on complexity, enjoys connecting the dots across teams and systems, and has the communication skills to simplify technical change for diverse stakeholders. It’s not about being the most technical person in the room – it’s about being a systems thinker, a clear communicator, and a leader who can bring others on the journey. You will be responsible for: This role combines ownership of a core platform domain with leadership of our cross-cutting platform transformation. You'll guide a squad delivering resilient systems that power customer experiences while shaping and driving the transformation roadmap. Shape and own the Commerce Platforms product vision and roadmap Work with your squad to deliver resilient, high-impact capabilities that underpin customer and business outcomes. • Partner with Squad Lead and Engineers to rebuild critical systems (e.g., order generation), ensuring robustness, scalability, and efficiency., • Define clear business and customer outcomes by connecting backend services to the experiences they enable and aligning technical capabilities with company strategy., • Apply discovery techniques and agile practices to deliver value early, learn quickly, and improve continuously., • Balance short-term delivery with long-term platform vision, making trade-offs explicit and maintaining momentum across concurrent workstreams. Align people, priorities, and systems around a shared transformation vision. • Define and communicate the platform transformation vision, goals, and roadmap in partnership with product and engineering leadership., • Facilitate alignment across squads and verticals, ensuring transformation efforts connect to customer and business outcomes., • Balance technical transformation (retiring legacy systems, introducing new services, integrating third parties) with visible customer and commercial value through informed trade-offs with engineering managers, architects, and senior leaders., • Simplify complexity and provide clarity, ensuring stakeholders understand the "why" behind the change., • Proven track record leading cross-functional squads to deliver complex, transformation initiatives in backend, API, and systems-focused domains., • Translates technical concepts into clear goals, roadmaps, and outcomes that align with company strategy., • Deep understanding of how technical capabilities drive customer value and business outcomes., • Systems thinker who connects dots across people, teams, and technology—diving into complexity, building subject matter expertise, and distilling insights for diverse audiences., • Exceptional communicator who cuts through complexity, brings clarity, and builds alignment across stakeholders with competing priorities., • Guides teams through change by creating shared understanding across multiple squads and bringing stakeholders along the journey., • Shapes and manages backlogs with appropriate technical context, crafting user stories and applying agile practices to deliver value iteratively., • Experience in start-up or scale-up environments., • Background in subscription-based services, ideally involving physical product delivery., • Knowledge of the pet, nutrition, or wellness categories., • Familiarity with large-scale platform transformations in a growing business., • Competitive salary, reviewed annually, • Annual bonus, based on company performance, • Flexible core hours, giving you true work-life balance, • Hybrid role to ensure this role works for you, • 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days, • 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance, • Optional 5 days unpaid leave and 1 paid volunteer day each year, • When you need a change of scenery, you can work from abroad 2 weeks every 6 months, • Health insurance for you, • Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay, • Flexible paid care leave to support immediate dependants, people close to you and pets, • In-house L&D team, with access to year-round courses to help drive your development, • 50% discount on all our products., • Discounted gym membership

Engineering Manager - Mechanical Systems£70,000 t0 £75,000 + Progression + Benefits Heathrow, West London (Commutable from: Reading, London, Slough, Maidenhead, High Wycombe)Are you an engineering manager, with experience with mechanical systems, looking to join a leading UK business, where you will head up engineering projects from cradle to grave and bring the department forward?This is a fantastic opportunity to join an established company, where you will have a real impact on H&S, project delivery and the direction of the engineering function.The company is a leading engineering company for the mechanical building services industry. You'll be joining at an excellent time as the look to expand their engineering team.In this role you will head up the engineering / projects team, working with clients to diagnose system problems and find solutions, whilst overseeing day to day projects. You will be involved in pricing up works, health & safety and managing resources.The role would suit and engineering / projects manager with experience in mechanical systems.The Role: • Engineering Projects Manager, • Oversee engineering function for project teams, • Diagnose system problems and find solutions, • Mechanical Building Services background, • Experience as engineering delivery manager Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

UK ONLYKey Responsibilities • Lead and continuously improve The organisation's third-party cyber risk assurance process, covering onboarding, risk assessment, due diligence, and ongoing monitoring., • Develop and maintain a robust vendor criticality assessment model, ensuring assurance activities are aligned to supplier risk level., • Define and own due diligence requirements for critical and high-risk third parties in alignment with DORA, NIS2, PRA, FCA, and other emerging regulatory obligations., • Produce dashboards, scorecards, and MI reports that provide senior stakeholders with meaningful insight into the organisation's third-party cyber risk posture., • Embed third-party security controls into vendor governance processes, working closely with Procurement, Legal, Technology, and Risk., • Monitor compliance with industry frameworks such as CIS Controls, NIST, GDPR, and sector-specific guidance., • Support contract reviews and provide expert input on security clauses, ensuring risk-based decisions are supported by strong security requirements., • Maintain process documentation, templates, and training materials for all third-party security assurance activities., • Track developments in vendor security, regulatory change, and emerging threats, ensuring the programme remains aligned to best practice., • Provide data, commentary, and risk metrics for divisional or organisational IT risk reporting., • Build a comprehensive understanding of the organisation's supplier landscape and existing vendor governance controls, taking full ownership of third-party cyber risk management., • Identify gaps within current third-party cyber risk processes and deliver a clear roadmap to mature security controls and oversight., • Experience in cyber security, information security, or technology risk roles with a focus on third-party/vendor risk management., • Bachelor's degree in Information Security, Technology Risk Management, or a related discipline., • Professional certifications such as CISSP, CISM, CRISC, ISO 27001 Lead Implementer/Lead Auditor, or equivalent., • Experience working in regulated industries and applying regulatory expectations to third-party assurance programmes., • Proven experience designing, executing, and improving structured vendor due diligence processes., • Strong understanding of vendor-held assurance artefacts such as ISO 27001, SOC 2, CSA STAR/CAIQ, and security questionnaires., • Ability to communicate complex vendor-related cyber risks clearly to both business and technical audiences., • Skilled in facilitating cross-functional meetings, workshops, and risk discussions with diverse stakeholders., • Confident presenting information, acting as an SME, and influencing decision-making at all levels., • Strong analytical, conceptual thinking, and structured execution skills., • Ability to drive initiatives, coordinate effectively across teams, and manage outcomes to agreed targets., • Results-driven mindset with a commitment to continuous improvement., • Strong communication skills with the ability to translate technical issues into actionable business insight., • Experience with third-party risk management or GRC platforms., • Ability to develop meaningful MI and dashboards (e.g., using Power BI) and convert data into clear insights and decisions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of performance acceleration and value creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will be seen daily in service performance, team engagement and customer satisfaction. The Role at a Glance: Service Delivery Manager Dartford Region (c1 hour radius) Hybrid / Office and 2/3 days onsite £54,000 - £60,000 Plus Extensive Benefits Package + Car Allowance Core hours: Onsite 08:00-17:00, with one hour for lunch Reporting to: Service Director Note: We will buy you out of any training funded by your current employer. Your Background: Service management or operations leadership within engineering, lift, construction or field-service environments Skills: Team leadership, customer management, operational performance, EH&S compliance Who we are: Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and with greater agility as a standalone company is gearing for rapid growth. Ready for your next adventure? Reporting to the Service Director, you will lead the Service Engineers with full responsibility for EH&S, resource allocation, operational delivery and customer experience. You will manage the day-to-day running of the service department, covering planned maintenance, call-outs and minor repairs, ensuring SLAs and performance targets are met. You will motivate and develop your team through regular 1:1s, coaching, performance management, recruitment support with HR, and core line management duties including timesheets, expenses and leave approval. You will implement service strategies aligned to business objectives, forecast demand and maintain appropriate staffing levels. Maintaining strong client relationships will be key, including handling escalations, attending customer meetings with Account Managers, and ensuring field-related queries are resolved effectively. You will drive technology adoption and lead Field Quality Audits to enhance productivity and service standards. Safety leadership is essential. You will promote a strong safety culture, ensure compliance with Liftec Express safety policies, conduct FPA(s), deliver safety training, maintain PPE, tools and vehicles, and close out safety actions within required deadlines. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures. About You: • You are a confident, client-facing operational leader who thrives in a field-service environment., • With strong communication and interpersonal skills, you build trust quickly with customers, engineers and internal stakeholders. You have proven experience in service delivery processes and project management within an engineering or technical services environment., • You are IT literate and comfortable using service management software and Microsoft Office. Analytical in your approach, you use data and performance metrics to monitor service levels, identify improvements and drive continuous enhancement., • You have experience managing teams, motivating individuals and fostering a high-performance culture. Familiarity with service level agreements (SLAs), operational KPIs and performance management frameworks is essential., • You are safety-conscious, solutions-focused and comfortable balancing operational demands with strategic objectives in a dynamic, fast-paced environment. Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year - January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme - Discretionary, • Car Allowance, • Overtime paid Monday to Saturday at 1.5 times the normal rate and on Sunday/Bank Holidays at 2 times – pre-approved only., • Night call: One week in four; standby £50 per weekday night, £125 per weekend night., • Engineer Incentive Scheme - Discretionary, • Radius Pay – detailed in Variable Pay Policy, • Van/Fuel Card/Pre-programmed parking application payments, • Employee Referral Scheme Why Join Liftec Express? • Operational leadership role within a respected PE-backed growth business, • Direct impact on service performance and customer satisfaction, • Strong engineering heritage with ambitious growth plans, • Opportunity to shape team culture, safety and operational excellence If you are an experienced Service Delivery Manager looking for a high-impact leadership opportunity within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

We are currently recruiting for one of our clients, a successful and highly accredited Service and Installation business, based throughout the UK, who have been trading for almost 50 years and are leaders within the fire safety industry. They are currently looking for a Field Service Engineer to join their team, covering Hampstead/Harrow and the following postcodes NW/N London and HA. Salary: up to £48,000 pa Location: Field based – company provided vehicle, IT Equipment, Mobile phone, Tools and PPE Working Hours: 40 hours Monday to Friday 8:30 – 5.00pm Benefits: 20 days holiday plus bank holidays, increasing to 22 days at 3 years’ service and to 25 at 5 years’ service. Sick pay 3 days full pay increasing to 3 weeks full pay after 2 years’ service, NEST Pension, 2x Annual salary group life assurance with AIG, EAP – 24/7 GP access, second medical opinion, mental health support online health checks, nutritionist programme, fitness programme, and bereavement support, Cycle to work, Tech scheme, Retail discounts The Role: To attend customer sites, within their allocated regional area to fulfil the company’s business contracts, by completing planned preventive maintenances of fire safety systems, attending call outs, fault finding and completing the modification of existing systems. Ensuring compliance with industry standards and excellent customer service. Main Duties and Responsibilities • Works efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area., • Responds to emergency call outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer’s Service Level Agreement (SLA)., • Completes service worksheets and all company documents, comprehensively in line with BS5839 and company policies and procedures., • Proactively feeds back on-site issues, non-compliances and additional work possibilities to the Field Services Manager., • Provides excellent customer service when responding to customers., • Attends follow-up visits – to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer., • Maximises on-site remedial works and opportunities., • Supports other departments to complete installation works on time, where required., • Builds strong, professional relationships with customers, suppliers, and internal personnel form other departments., • Follows health and safety guidance, always working in a safe manner, with the correct PPE, uniform and equipment required for the assigned work., • Liaises with QHSE Manager for quality audit purposes, calibration of equipment and Field audits, and checking understanding of monthly health and safety Toolbox Talks., • Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity. Technical Skill: • Good IT skills., • FIA Foundation with extensive knowledge of BS5839., • Fault finding knowledge., • Modification of Fire Safety Systems configuration Core Skills: • Good communicator, approachable with a positive attitude., • Customer service focussed., • Organisation skills, such as time management and prioritising., • Applies a problem-solving approach taking accountability for own actions. Desired Skills and Training resources • Technical FIA course, • Any further FIA training in Advanced or specialist areas. *Interested? Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) ***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

Business Development ManagerHome-Based (UK) with travel to client sites as required Role OverviewA well-established Microsoft Partner is seeking a Business Development Manager to drive growth across Dynamics-based ERP and CRM solutions. The role focuses on promoting the organisation's services, developing new business, and managing multiple sales campaigns aligned with company objectives. Key Responsibilities* Own and progress new business opportunities, working independently while coordinating with teams supporting demos, proposals, events, and webinars.* Lead cross-functional bid teams to deliver high-quality written submissions for formal procurement processes.* Maintain accurate and detailed customer information in Dynamics 365, using it to track engagement, monitor progress, and manage a strong pipeline across Dynamics 365 CRM/ERP and Power Platform prospects.* Identify, nurture, and advance potential clients, working closely with marketing to align outreach and targeted campaigns.* Communicate confidently with stakeholders at all organisational levels, including senior leadership. Skills and Experience* Proven ability to manage complex sales cycles, guiding opportunities from first contact through to close while collaborating effectively with technical, marketing, and operational teams.* Strong experience using enterprise CRM systems to track interactions, maintain accurate records, analyse trends, and manage a varied pipeline across cloud, CRM, ERP, and data-focused solutions.* Confident communicator capable of building rapport and influencing decision-makers at all levels, adapting messaging to suit different audiences.* Experience leading cross-departmental bid activity, producing compelling written submissions, and meeting the standards required for formal evaluation processes.* Solid understanding of cloud technologies and the Microsoft ecosystem, with the ability to work effectively with technology partners, contribute to thought-leadership, and translate market insights into actionable sales activity. Benefits* Starting salary: £60,000-£70,000 (dependent on experience)* Double OTE* Enhanced pension contributions and additional benefit

Technical Leadership. Modernisation Expertise. Field Excellence. Are you a highly technical lift professional – possibly a former Engineer – ready to step into a leadership role within a Private Equity-backed engineering services business? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of growth and value creation. We are now seeking a Field Manager with strong lift modernisation experience to oversee site operations across multiple projects, working closely with the Project Manager to ensure safe, high-quality and profitable delivery. Full training and support are available for engineers looking to progress into a management role. The Role at a Glance: Field Manager – Lift Installation & Modernisation South East / London / Home Counties - Access to Dartford or Andover Offices £50,000 - £55,000 Plus Extensive Benefits Package in Car Allowance Core hours: Onsite 08:00-17:00, with one hour for lunch Note: We will buy you out of any training funded by your current employer. Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Your Background: Lift Engineer with modernisation or installation experience Qualifications: NVQ Level 3 in Lift Engineering (essential) Who we are: Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and, with greater agility as a standalone company, is gearing for accelerated growth. Ready to take the next step in your career? Reporting to and working alongside a Project Manager, you will take responsibility for the effective day-to-day management of site operations on lift installation or modernisation projects. You will define project objectives and manage multiple installation or modernisation sites, supervising the installation of equipment, monitoring site progress and coordinating with stakeholders both on- and offsite. Ensuring projects run on time and within budget will be central to your role, alongside monitoring engineers and subcontractors to maintain delivery standards. You will communicate and coordinate with owners, architects, consultants, contractors, suppliers and subcontractors, acting as the key technical point of contact on site. Working closely with the wider project team, you will mitigate safety, ethics and quality risks, ensuring compliance with Liftec Express policies as well as government and legal requirements. You will support customer satisfaction, provide technical engineering guidance and contribute to improved project profitability. You will also train and monitor subcontractors (where applicable), ensuring high standards of safety, quality and operational delivery across all projects. About You: • An experienced lift professional with a strong background in installation and/or modernisation, you bring deep technical knowledge of lift systems and site-based operations., • An NVQ Level 3 in Lift Installation (or equivalent) is essential. NVQ4 in Lift Commissioning, SMSTS or SSSTS certification and an appropriate CSCS card would be advantageous., • You have excellent communication and leadership skills, with the ability to coordinate multiple stakeholders in a dynamic, customer-focused environment. Organised and self-reliant, you are comfortable managing site activities, monitoring progress and maintaining accurate documentation., • Strong computer skills and commercial awareness underpin your ability to support project performance and profitability., • Whether you are already operating in a field management capacity or are a senior engineer ready to step up, you will be supported with structured training and development. Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year - January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme - Discretionary, • Car Allowance, • Overtime paid Monday to Saturday at 1.5 times the normal rate and on Sunday/Bank Holidays at 2 times – pre-approved only., • Night call: One week in four; standby £50 per weekday night, £125 per weekend night., • Engineer Incentive Scheme - Discretionary, • Radius Pay – detailed in Variable Pay Policy Why Join Liftec Express? • Technical leadership role within a respected PE-backed engineering business, • Strong pipeline of installation and modernisation projects, • Clear progression pathway from Engineer to Field Management, • Supportive, safety-first culture, • Opportunity to influence quality, performance and customer satisfaction If you are a technically strong Lift Engineer or Field Supervisor looking to progress into a Field Manager role within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

HVAC Engineer£40,000- £45,000 + Overtime + Call-Out Allowance + BenefitsLondon & Home Counties Are you an HVAC Engineer looking for a stable, long-term role with a well-established building services company? Do you enjoy a varied position working on office air conditioning systems, fans, and filters, covering both planned and reactive maintenance across high-profile sites? On offer is the opportunity to join a business with over 30 years' experience delivering facilities management and technical maintenance services across London and the Home Counties. The company places strong emphasis on training, development, and supporting engineers on site, offering overtime and a flexible approach to call-out where possible. In this role, you'll be part of a skilled Building Services engineering team, maintaining and repairing office air conditioning systems, fans, and filters. You'll carry out planned preventative maintenance (PPM), reactive repairs, and fault diagnosis across a variety of HVAC equipment, working closely with the Contract Manager and Contract Support team to ensure all works are completed safely, efficiently, and to a high technical standard. The role comes with a company vehicle, enhanced annual leave, an enhanced pension scheme, private healthcare, a company credit card for expenses, and a generous bonus scheme. This role would suit an HVAC Engineer with a mechanical background and strong fault-finding skills who is looking for a full-time, stable position working on air conditioning and ventilation systems in commercial buildings. The Role:* Carry out Planned Preventative Maintenance (PPM) and reactive repairs on office air conditioning systems, fans, and filters.* Diagnose faults, identify technical issues, and implement effective solutions.* Complete job reports, risk assessments, and ensure all works are carried out safely and compliantly.* Participate in the call-out rota (approx. 1 in 8), with overtime and call-out payments available. (Mon-Fri 8am-5pm) The Person:* City & Guilds qualified in Refrigeration & Air Conditioning.* Holds a valid DBS (CRB) or is willing to obtain one.* Commutable to Dartford Reference: BBBH23665C Keywords: HVAC Engineer, Air Conditioning Engineer, Refrigeration Engineer, Building Services Engineer, PPM Maintenance, Reactive Maintenance, Mechanical Building Services, City & Guilds Refrigeration, Fault Finding, Facilities Management, Office Air Conditioning, Fans and Filters, M25, Dartford If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Job Description Overall purpose of the job: You will be working as part of the Core Network Operations team who are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams and the network infrastructure used to deliver services to customers. This includes the MPLS, Data Centre and Optical network. Key responsibilities for this job: • Work on projects predominately involving maintenance of the existing Infrastructure and introducing any service improvement and automation, • Implementing projects within the deadline., • Acting as a senior technical escalation point within the Core Network Operations team for both faults and network changes., • Provide technical support for the development, implementation and administration of new and existing services, • Ensure the timely and accurate delivery of technology products and services, • Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products, • Act as a technical mentor to other engineers, • Where required you would be expected to work directly with the other teams within the business which include the Service Desk and the Implementation teams., • Due to the nature of the role you will be expected to fulfil some of your tasks out of hours and to be part of the on-call rota., • Experience with various methods of load balancing, • Strong troubleshooting ability, • Service Provider networks, • MPLS, L3 VPN, • Routing protocols (inc. IS-IS & BGP, OSPF), • Working knowledge of SDN concepts, • EVPN/VXLAN, • Experience with BGP Peering, Transit, • Scripting skills (Python / Bash / similar), • Nokia 7450 & 7750 switches, • F5 Load Balancers, • Fortigate firewalls Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Account Manager – Managed Services (MSP) A top-ranked European Managed Service Provider is hiring an experienced Account Manager to join its growing team. This is a client-facing role focused on building trusted, long-term partnerships with mid-market and high-growth businesses. The Role You will act as the main advocate for your clients — managing relationships, providing strategic and technical guidance, and identifying opportunities to grow and protect recurring revenue. You’ll work closely with pre-sales, delivery, marketing, and procurement teams to ensure excellent service and client satisfaction. Key Responsibilities • Manage and grow relationships with key client stakeholders, • Provide consultative advice on IT, infrastructure, and cybersecurity solutions, • Drive renewals, upsell/cross-sell opportunities, and revenue growth, • Act as the client voice internally, improving service delivery and processes, • Support compliance initiatives (Cyber Essentials, GDPR, risk registers), • Proven B2B Account Manager or Client Services experience, • Must have MSP experience, • Confident communicator with strong presentation and stakeholder skills, • Commercially minded, comfortable with pricing and contracts, • Proactive, organised, and customer-focused, • Work with a leading European MSP delivering 24/7 global services, • Strong focus on professional development, training, and career growth

Project Manager - Construction / Engineered Systems National Role | Travel Required We are seeking an experienced and driven Project Manager to lead the delivery of major, technically complex construction projects within a specialist engineered solutions environment. This is a high-impact operational role with full ownership of projects from post-order clearance through to installation, commissioning, invoicing and financial close-out. You'll be responsible for ensuring projects are delivered safely, on time, within scope and on budget - while protecting margin and maintaining exceptional quality standards. If you thrive in a fast-paced environment where coordination, commercial awareness and technical confidence are essential, this role offers genuine responsibility and influence. The Role You will take end-to-end responsibility for assigned projects following order acceptance, acting as the primary operational lead throughout delivery. Key aspects include: * Managing the full project lifecycle from technical clearance to handover * Coordinating internal teams across technical, procurement, manufacturing, logistics and installation * Proactively managing programme, risk, constraints and dependencies * Monitoring progress against contractual requirements and lead times * Acting as the first escalation point for site-based operational and quality issues * Attending site as required to resolve challenges and maintain delivery momentum * Ensuring installations meet quality standards and customer expectations * Supporting RAMS and site documentation production * Overseeing cost control including field operations, subcontractors, WIP and invoicing What Success Looks Like You will be accountable for performance across: * Programme adherence and on-time delivery * Cost control and margin protection * Field Operations cost management * First Time Fix performance * WIP accuracy and invoicing control * Quality assurance and defect reduction What We're Looking ForEssential Experience * Proven experience as a Project Manager within construction, building services or engineered systems * Experience delivering technically complex, multi-stakeholder projects * Strong commercial awareness and cost management capability * Ability to manage programme, risk and delivery under pressure * Confident communicator with strong written and verbal skills * Experience using ERP systems (SAP advantageous) * Strong organisational and prioritisation skills * Proficient in Microsoft Office Desirable * Ability to read and interpret construction or façade drawings * Knowledge of automatic doors or EN16005 (training can be provided) * Experience using Monday.com or similar project tracking tools