Partnership Account Manager
2 days ago
Leeds
Are you passionate about working for a brand that’s striving to make real societal change? Do you want to support some of the UK’s largest brands to make their products menopause friendly? Do you thrive in small, fast-paced environments? Then we’d love to speak to you. We’re GenM, the menopause partner for brands, home of the MTick, and together with our collective of retailers and brands, we’re bringing choice, trust, and credibility to the menopause marketplace for the 15.5m women experiencing menopause in the UK. In just four years, GenM has built a powerful collective of over 140 consumer brands — from Dove, Colgate, Centrum, Sanex, Sure, Wild and Tena to major UK retailers including Boots, Tesco, Sainsbury’s, Asda, Morrisons and WHSmith. We’ve spoken on global stages, won coveted awards, and conducted pioneering research that shows the changing menopause landscape in the UK. We’re growing at pace in the UK and have recently expanded into Australia and Southeast Asia, with further markets planned for launch within the next 12 months. Due to our fast-paced growth, we’re building a gold-standard team to support our ambition of becoming the globally recognised certification for menopause products and services. We’re looking for a Partnership Account Manager to retain and grow our consumer brand partnerships, driving renewal, increasing partner engagement, and ensuring partners activate the MTick in ways that deliver both commercial value and consumer impact. The Role Reporting to the Head Partnerships Marketing, you’ll be responsible for owning and improving the partner journey, from onboarding to activation to renewal. Your focus will be on partner performance, retention and commercial outcomes. You’ll work closely with partners to ensure they see clear value from GenM, including increased visibility, stronger consumer trust, improved retail opportunities, and consistent MTick deployment across their channels. This is a relationship-led role with a strong commercial edge: you’ll use data, structured partner plans, and proactive account management to drive renewals, upsell opportunities, and long-term partner success. Responsibilities Partner Retention & Growth • Proactively manage partner health, identifying risks early (low engagement, poor activation, missed deliverables) and implementing action plans to improve retention outcomes., • Ensure partners maximise the commercial value of their partnership by activating consistently and effectively, supported by best-practice guidance, • Monitor partner performance metrics (activation completion, campaign outputs, engagement, renewal likelihood) and report insights back to internal stakeholders, • Manage onboarding to ensure new partners launch successfully, understand the partnership deliverables, and move quickly from sign-up to activation., • Working alongside the Head Partnerships Marketing develop launch plans with partners, including email comms, social posts and press releases to announce the partnership to customers and trade audiences., • Working alongside the Head of Certification & Compliance, manage MTick approvals and sign-off processes across social, digital, print and packaging to ensure brand guideline compliance. You’re commercially minded, highly organised, and confident building relationships with consumer brand and retail stakeholders. You enjoy managing accounts end-to-end, and you’re motivated by outcomes like renewals, engagement, activation performance and partner growth. You’re comfortable working in a scaling business where pace is high, priorities evolve, and you’re expected to take ownership and drive results. Role Requirements • 3+ years’ experience in partner management, account management, customer success, brand partnerships or B2B marketing (ideally within retail or consumer goods)., • Proven track record of driving retention, renewals and account growth through proactive partner management., • Strong commercial instincts: able to understand partner goals, connect activity to outcomes, and communicate value clearly., • Excellent stakeholder management skills, with confidence working cross-functionally and externally at pace., • Strong project management skills, able to manage multiple partner workstreams, deadlines and approvals simultaneously., • High attention to detail, particularly around brand compliance, partner deliverables and activation quality., • 25 days holiday + Bank holidays, • Pension, • Remote working, • Competitive salary and benefits