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About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

Part-Time Business Operations & Marketing Assistant Hybrid – Ealing, London | Approximately 2 days per week Berenice London is a growing luxury bespoke wig company based in Ealing, London. We are looking for a highly organised, proactive and tech-confident Business Operations & Marketing Assistant to work closely with our founder and help keep the day-to-day organisation of the business running smoothly. This is a varied role within a small, growing business. It would suit someone who loves organisation, systems, customer communication and taking responsibility for making sure things actually get done. You will work directly with the founder and coordinate with our existing team, including our social media/content team and external digital marketing partners. What you'll be helping with Customer communication & administration • Monitoring and organising customer emails, • Responding to routine customer enquiries in a warm and professional way, • Making sure new enquiries and leads are followed up, • Flagging important enquiries that require the founder's personal attention, • Keeping customer information accurate and up to date in Zoho, • Helping manage customer communications throughout their journey with us, • Sending and coordinating appropriate client updates, • Helping with invoices and monitoring customer payments CRM & automations • Taking day-to-day ownership of our GoHighLevel CRM, • Manually maintaining customer tags and ensuring customers enter the correct follow-up journeys, • Monitoring existing automations and identifying anything that needs improving, • Helping review, rewrite and organise automated customer emails, • Coordinating technical GoHighLevel changes with our external digital team, • Checking that leads and customers are not falling through gaps Calendly & appointments • Taking ownership of our Calendly system, • Managing availability, appointment types and booking journeys, • Helping with cancellations and rescheduling, • Making sure automated appointment communications are accurate and working properly Business & client operations • Helping maintain an organised overview of active customer orders, • Keeping track of important stages, deadlines and customer updates, • Helping make sure information moves correctly between consultations, customer records and production, • Helping coordinate routine communication with suppliers and external team members, • Keeping track of outstanding jobs and making sure they are followed through, • Helping develop simple systems and processes as the business grows Marketing coordination • Working alongside our existing social media/content team member, • Helping plan marketing priorities and newsletter ideas, • Keeping newsletters and marketing activities moving on schedule, • Making sure the founder records planned Instagram/video content, • Coordinating with our external advertising, CRM and SEO partners, • Helping monitor leads, bookings and sales conversions, • Producing a simple overview of marketing performance so we understand what is generating enquiries and customers, • Helping identify improvements needed across our website and customer journey The person we're looking for You do not need to be a senior manager or have years of management experience. We are looking for someone who is: • Extremely organised, • Proactive and good at noticing what needs doing, • Comfortable taking ownership of tasks and following them through, • Tech-confident and comfortable learning new systems, • Excellent at written English, • Warm and professional when communicating with customers, • Able to work independently, • Comfortable coordinating with different team members and suppliers, • Good at keeping track of lots of small moving pieces, • Happy working closely with a founder in a small business, • Confident reminding and chasing the founder when something is needed!, • Interested in improving systems rather than simply completing individual tasks Experience with CRM systems, email marketing, GoHighLevel, Zoho or Calendly would be an advantage, but experience with every platform is not required. Being organised, intelligent, proactive and willing to learn is more important to us. The role Part-time – approximately 2 days per week We envisage this being a hybrid role, with approximately one day per week working with us in Ealing and the remaining time working remotely. There may be an opportunity for the responsibilities and hours to grow over time. This is an opportunity to become an important part of a small business and gradually take ownership of more of its day-to-day organisation. To apply Please send us your CV together with a short introduction telling us: 1. Why this type of varied small-business role appeals to you, 2. Any experience you have with CRM systems, email marketing, automations or booking systems, 3. Your experience communicating with customers by email, 4. An example of something you have organised or improved without being specifically told how to do it, 5. How you keep yourself organised when managing lots of different tasks, 6. Your availability for part-time work and ability to work from Ealing approximately once per week We care much more about finding someone with the right attitude, initiative and organisational ability than finding someone with a long list of qualifications.

Help shape the future of a unique heritage attraction. Kempton Steam Museum is entering an exciting new phase, and we’re looking for a creative, hands-on Marketing Officer to help grow our audiences and raise the profile an extraordinary London museum. Home to the world’s largest working triple-expansion steam engine, we have ambitious plans to expand our events, education offer and appeal to families and new visitors. This is a brilliant opportunity to shape a role, take real ownership of marketing activity and make a visible impact for a under-recognised historic gem. The role is offered on a 6-month contract (2 days per week / 16 hours), with a strong intention to extend if successful. The role You’ll plan and deliver engaging marketing to promote our steaming days, special events, tours and volunteering opportunities, working closely with Trustees, volunteers and event leads. This role suits someone who enjoys variety, is happy being hands-on, and wants to help build something rather than maintain the status quo. Topline responsibilities • Promote events and activities across social media (Instagram, Facebook, TikTok), email, web and paid channels, • Create and schedule engaging content (including photo and video), • Keep our website and visitor information up to date, • Plan and send email newsletters and event communications, • Support brand consistency, partnerships and volunteer promotion, • Track performance and share insights with Operations Committee and Trustees Why apply? • A rare chance to shape and grow a marketing role, • Real ownership and creative freedom, • A supportive, passionate heritage organisation, • Strong intention to extend the role beyond 6 months Working arrangements: • Flexible hours with hybrid set up allowing working from home for 50% (note that on site days would be Tuesdays, Thursdays or on weekends), • Some weekend work will be required to capture event content

Location: London Acton, NW10 Hours: 32 + hours a week - 10 - 6pm Pay: £15.50–£17.50 per hour, depending on experience Start: ASAP We are specifically looking for someone with practical experience in these areas, rather than general packing experience. We are looking for an experienced Ready Meal Packer & Batch Manager We are looking for a reliable, experienced and highly organised person to join our ready-meal production team. This is more than a packing role. We need someone who understands food production and can take responsibility for batch control, packing requirements, product identification, production dates, use-by dates and the movement of product through the packing process. You will play an important role in making sure that the right product is packed at the right time, with the correct information and full traceability. Key responsibilities • Manage and monitor daily ready-meal packing requirements., • Ensure the correct product, batch and quantity are available for packing., • Check and accurately record production dates and use-by dates., • Ensure product is correctly identified and controlled throughout the packing process., • Clearly identify and control partially packed product., • Track outstanding packing quantities and ensure they are followed through to completion., • Communicate production information clearly to the packing team., • Maintain accurate batch and traceability records., • Complete and monitor the required checks before product is released for packing or dispatch., • Ensure products are not released where information is incomplete, unclear or requires further verification., • Escalate any uncertainty regarding product status, dates, labelling or food safety., • Work closely with Production, Packing and QA to keep the operation running efficiently., • Maintain a clear and accurate audit trail of production, packing and release activities., • Ensure no product progresses through the operation beyond its approved use-by date. The person we are looking for You will ideally have previous experience in: • Ready-meal production, • Food manufacturing, • Food packing, • Batch or production control, • Food traceability and date control You will need to be: • Highly organised and methodical, • Experienced in working with food products and production batches, • Very attentive to detail, • Comfortable working with production records and packing requirements, • Able to communicate clearly with production, packing and QA, • Reliable and able to take ownership of your responsibilities, • Confident enough to stop and escalatewhen something does not look right, • Comfortable working in a busy, hands-on food production environment Good computer skills and experience using digital production records or spreadsheets would be an advantage, as we are developing a more digital system for production and packing control. Why this role is important This person will become a key link between production, packing and product release. We are looking for someone who doesn't simply complete a task, but takes responsibility for making sure the batch is correctly identified, controlled, packed and recorded from start to finish. What we offer • £15.50- £17.00 per hour, depending on experience, • Full-time position, • A key role within a growing ready-meal business, • The opportunity to help develop and improve our production and packing systems, • Training and development opportunities, • A supportive working environment, • Opportunity for increased responsibility as the operation develops We are particularly interested in candidates who have hands-on experience in ready-meal production and understand the importance of batch, date, traceability and food-safety controls.

Operations & Store Management Lead (Fast-Track to Partnership) Europafoodxb (UK) is recruiting a hands-on, high-performing leader to take ownership of daily operations, staff management, and problem-solving across our food retail/convenience business. This is a growth role for someone who can switch from selling on the shop floor to resolving operational issues immediately—calmly, quickly, and effectively. What you’ll do • Lead the store team day-to-day: standards, rota, performance, training, discipline where needed, • Solve operational issues fast (customer escalations, stock gaps, supplier/delivery issues, compliance), • Drive sales and service: lead by example on the floor when required, • Maintain excellent availability and reliability during busy trading periods, • Implement systems to improve efficiency and reduce errors, • Work closely with owners and develop into a wider business leadership role What we’re looking for (must-haves) • Full UK driving licence, • 3–4+ years management experience (retail/operations), • Excellent English (spoken and written), • Food retail / convenience / supermarket experience, • Fast, organised, resilient, trustworthy; takes ownership without excuses, • Hungry to learn, develop, and stay long-term (partnership pathway for the right person) What you get • Competitive salary (based on experience) + performance progression, • Sponsorship Visa provided if required, • Genuine growth: responsibility, leadership development, and long-term partnership potential To apply Send your CV + a short note explaining why you fit a fast-paced “ownership” role and your availability.

Develop and implement sales strategies to increase bookings for private, corporate, community, and commercial catering events. Identify and secure new business opportunities by building relationships with venues, event organisers, corporate clients, and community organisations. Coordinate the planning and logistics of catering events, ensuring the timely delivery of food, equipment, and supplies. Oversee loading plans, and transport arrangements to ensure efficient and cost-effective operations. Track sales performance, logistics costs, and operational efficiency, producing regular management reports and recommending improvements. Monitor local events, festivals, and corporate opportunities to identify potential catering and sales prospects.

About Rozies Rozies is a warm and welcoming grab-and-go cupcake and coffee shop, designed for those who appreciate the finer things in life. Indulge in our high-quality coffee and freshly baked cupcakes, crafted with love and care. In addition to our exquisite cupcakes, we also offer delicate macarons, fudgy brownies, and chunky cookies. For special occasions, we provide bespoke orders to make your celebrations even sweeter. Whether you’re treating yourself or surprising someone special, our friendly team is here to make your experience joyful and memorable. Are you a passionate baker with a love for creating delightful treats? We’re a family-run business excited to open our new shop, and we’re on the hunt for an energetic and friendly Baker to join our awesome team! In this role, you'll craft delicious celebration cakes, cupcakes adn sweet treats that bring smiles to our wonderful customers. If you have a flair for baking and thrive in a lively environment, this is the place for you! You will also assist in maintaining a clean, organized, and efficient work environment, ensuring that our baking runs smoothly. Job Summary: As a Baker at Rozies, you will be responsible for preparing and baking celebration cakes as well as a variety of sweet bakes. You will ensure that all products are made to the highest quality standards and served in a timely manner. Your creativity and passion for baking and exquisite decoration. Key Responsibilities: Cake Creation: Take the lead in crafting exquisite celebration cakes that are as beautiful as they are delicious. From birthdays to weddings, your creations will be the highlight of every celebration! Sweet Treats Galore: In addition to cakes, you'll support Rosy in preparing a delightful range of sweet baked goods, including cupcakes, macarons, fudgy brownies, and chunky cookies that keep our customers coming back for more. Perfecting Recipes: Measure, mix, and combine ingredients with precision to ensure each cake and treat meets our high standards for taste, appearance, and freshness. Your attention to detail is crucial as Rozies emphasises on perfection and high quality Taste Testing Fun: Conduct taste tests to ensure your baked goods are absolutely delectable and taste in line with Rosy’s quality Sparkling Clean Workspace: Maintain a clean and organised baking station that meets health and safety regulations. Food Safety Hero: Follow food safety guidelines for storage, handling, and preparation to ensure every bite is safe and scrumptious. Inventory Management: Keep an eye on our baking supplies and ingredients, assisting with ordering and restocking. Waste Minimisation: Help track and minimize waste to optimize our baking process and keep things cost-efficient. Customer Engagement: Occasionally assist customers by answering questions about our celebration cakes and sweet treats. Take special orders and ensure every request is handled with care and a smile. Team Collaboration: Work closely with our amazing team to ensure smooth operations and timely production. Together, we’ll create a fun and supportive atmosphere that makes baking even more enjoyable! Require skills and experience: • Passion for baking celebration cakes and decorating, • Enthusiasm for using a variety of baking tools and equipment, • Culinary school or baking program preferred, • Previous experience as a Baker or in a similar role in a bakery or food service environment is preferred, • Familiarity with various baking techniques and equipment., • Strong attention to recipe and design details, • Excellent time management skills and ability to work in a fast-paced environment., • Good communication and interpersonal skills., • Ability to stand for long periods, • Availability to work early mornings, weekends, and holidays (if needed) At Rozies, we believe baking should be joyful and creative! If you’re passionate about baking and ready to share your talents with a friendly team, we’d love to hear from you. Come sprinkle your magic with us!

About the context The D365 Programme is a multi-year global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all regions. It aims to harmonise multiple regional ERPs existing globally, while respecting divisional operating models and business specificities. It will create a standardized, single global core ERP model, based on the SaaS Microsoft D365 F&O platform. AI and intelligent automation have become central pillars of the testing and quality strategy — enabling faster test preparation, more predictable execution, higher coverage, and significant cost optimisation across global and regional deployments. Your role We are seeking a forward-looking D365 Test Manager who will lead the Programme's global testing with a strong bias toward AI adoption, automation, and intelligent quality assurance. Although operating as a solo Test Manager, you will work closely with System Integrator (SI) partners who bring specialised automation capabilities, including AI-driven script generation, automated execution, and accelerator-based testing services. Your role is to ensure these partners deliver maximum value, quality, and efficiency — especially through automation that reduces manual effort and lowers testing cost. You will own the global testing framework, govern SAT and Regression Testing, and enable regions to execute SIT/UAT/OAT successfully — all while embedding AI into the testing lifecycle and continuously identifying opportunities for automation across scenarios, processes, and releases. The impact you can create AI & Automation Leadership (Top Objective) ▪ Establish an AI-first testing strategy for the Programme. ▪ Lead adoption of AI tools such as Lidana (automated script generation), Tosca (automated regression), and AI copilots within ADO. ▪ Identify automation opportunities across GCM and regional processes. ▪ Expand automation coverage to reduce manual testing cycles and cost. ▪ Integrate automated tests into CI/CD pipelines. ▪ Use AI analytics to predict risks and improve quality outcomes. Delivery Management (AI-Optimised Execution) ▪ Govern SAT and Global Regression Testing end-to-end. ▪ Align global teams and regions to AI-enhanced testing plans. ▪ Drive readiness across SAT → SIT → UAT → OAT → Go-Live. ▪ Use AI-augmented dashboards for visibility and forecasting. Partner Management – With an Automation-Focused Ecosystem ▪ Collaborate with SI partners who provide automation-led scripting and execution services. ▪ Ensure partners maximise AI accelerators and automation toolkits. ▪ Challenge estimates and validate automation opportunities.▪ Drive accountability for quality, automation throughput, and SLA adherence. Delivery Assurance & Quality Governance ▪ Maintain and evolve the global testing governance framework. ▪ Ensure AI-supported traceability and automated evidence. ▪ Monitor risks and defects with AI-generated insights. Testing Strategy & Global Governance (AI-Enabled) ▪ Own global testing strategy across all testing phases. ▪ Maintain AI-enhanced templates, playbooks, and ADO structures. ▪ Improve the framework using AI release insights. Regional Enablement – Regions Execute, You Govern & Guide ▪ Provide AI-supported guidance and readiness standards. ▪ Support regions during SIT/UAT/OAT and ensure adoption of automation where valuable. Regression Testing Ownership – AI-Powered Two-Layer Model ▪ Govern Global Regression (RT1) and support Regional Regression (RT2). ▪ Expand automated regression coverage. ▪ Use AI analytics to maintain and optimise the regression suite. Test Automation – Core Pillar of the Role ▪ Lead automation strategy and roadmap. ▪ Scale automated regression for Platform Updates and global releases. ▪ Integrate automated tests into pipelines. ▪ Increase automation coverage every release. Success criteria ▪ Test Strategy refined if necessary and deployed. ▪ Quality Gates enforced. ▪ Test Coverage => 100%. ▪ Defect Leakage => 0. Tools & ADO Excellence ▪ Improve ADO setup for planning, execution, and reporting. ▪ Use AI dashboards for predictive insights. ▪ Capture lessons learned through AI-driven analysis. Technical Skills ▪ Strong technical foundation in Microsoft Dynamics 365 Finance & Operations, with a deep understanding of multi-system ERP landscapes (iPaaS, Power Platform, regional integrations) and the ability to diagnose cross-system issues and dependencies. ▪ Expert-level proficiency in Azure DevOps (ADO) for end-to-end test governance: planning, execution tracking, defect lifecycle, analytics, and release readiness.▪ Advanced AI-enabled and automation-driven testing capabilities, including: Lidana for AI- accelerated script generation and scenario optimisation; Tosca (or equivalent) for automated end-to-end and regression testing, especially for Platform Updates and repeatable global processes. ▪ Proven ability to scale test automation, integrate automated suites into CI/CD pipelines, and apply AI insights to improve coverage and efficiency. ▪ Familiarity with Azure cloud services, modern integration patterns (API-based, event-driven, middleware orchestration), and cloud-native monitoring models. ▪ Strong delivery discipline using Smartsheet, MS Project, or equivalent tools for managing timelines, dependencies, and multi-team coordination. ▪ Experience working with global stakeholders, SMEs, product teams and partnering with top- tier SIs (Avanade, Capgemini, PwC, HSO). What you will bring ▪ 10+ years of ERP testing leadership in large, global, multi-region programmes (ideally D365 F&O), with strong command of SAT, SIT, UAT, OAT and Regression cycles. ▪ Extensive experience overseeing testing in highly integrated environments and driving risk management, dependency control, and issue resolution. ▪ A strong automation background, with hands-on experience using Lidana (or similar test scripting tools) and Tosca (or equivalent test execution tools) to accelerate test preparation, expand automation coverage, and validate Platform Updates. ▪ Demonstrated ability to embed automated tests into CI/CD, scale automation release-over- release, and foster an efficiency-focused testing culture. ▪ Strong communication, stakeholder management, and organisational skills, able to lead multiple testing cycles in fast-paced global environments. ▪ A continuous-improvement and analytical mindset, with focus on AI adoption, automation expansion, and quality-driven delivery. ▪ Professional certifications such as Prince2 Practitioner or PMP, with fluency in English (French is an advantage).

DSL Group is seeking an experienced and results-driven Business Development Manager to join our UK team. The successful candidate will be responsible for driving business growth, developing new customer opportunities, and expanding our market presence within the shipping industry. The ideal candidate will have strong experience in shipping and freight forwarding, with a particular focus on sea freight, and a proven ability to acquire new customers, develop strategic relationships, and achieve commercial targets. Key Responsibilities • Identify and develop new business opportunities within the shipping and freight forwarding industry. • Build and maintain strong relationships with new and existing customers., • Promote DSL Group’s shipping solutions, including sea freight, air freight, road freight, customs clearance, and warehousing services. • Develop customer portfolios and generate new revenue opportunities., • Prepare commercial proposals, quotations, and negotiate rates to secure new business. • Work closely with Pricing, Operations, and Customer Service teams to deliver effective shipping solutions. • Achieve monthly, quarterly, and annual sales targets., • Conduct customer meetings, business visits, and market development activities. • Monitor market trends, competitor activities, and industry developments., • Maintain accurate sales reports, customer records, and business development pipelines. • Ensure excellent customer service and build long-term client partnerships. Requirements • Bachelor’s degree in Business, Marketing, Shipping, Logistics, or a related field., • 5–6 years of experience in Business Development / Sales within the Shipping, Freight Forwarding, or Logistics industry. • Minimum 2–3 years of hands-on experience in Sea Freight is mandatory., • Strong understanding of international shipping processes, freight forwarding, and customer solutions. • Proven track record of achieving sales targets and developing new business., • Excellent communication, negotiation, and relationship management skills., • Ability to work independently, manage priorities, and deliver results., • Good knowledge of Microsoft Office applications (Word, Excel, Outlook). Key Skills • Business Development & Sales, • Sea Freight Knowledge, • Shipping Industry Expertise, • Customer Relationship Management, • Sales Negotiation, • Commercial Awareness, • Market Development, • Communication Skills, • Problem Solving, • Time Management, • Team Collaboration