About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
Front of House Team Member at The Greyhound Kew Location: Kew, London Salary: Competitive, based on experience **Part and Full time roles available ** About The Greyhound, Kew We're not just a pub; we're a beloved local institution in the heart of Kew, and we're embarking on an exciting new chapter. We're committed to creating a warm, welcoming space that blends traditional charm with a fresh, new energy. We're searching for a Front of House Team Member to join our team and help us write this next chapter. If you're passionate about great hospitality and love working in a community-focused environment, we want to hear from you. The Role As a Front of House Team Member, you'll be the friendly face of The Greyhound Kew. You'll be the person who creates a memorable first impression, whether you're greeting guests, taking orders, or serving drinks with a smile. Your positive energy and passion for hospitality will be key to making every visit special. We're looking for someone reliable, friendly, and enthusiastic about working in a busy pub where the community is at the heart of everything we do. What You'll Be Doing * Providing warm, attentive service to all our guests. * Supporting daily pub operations, from table service to helping at the bar. * Keeping the pub clean and looking its best. * Working closely with the rest of the team to ensure smooth, efficient service. * Being proactive and helping with events and promotions. * Representing The Greyhound Kew with professionalism and a positive attitude. We're Looking For Someone Who * Has previous experience in a customer-facing hospitality role (bar experience is a huge plus). * Has a genuine passion for hospitality and enjoys working with people. * Lives in or near Kew. * Is a strong communicator and a great team player. * Is reliable, flexible, and thrives in a fast-paced environment. * Is eager to learn and grow with us. Why Join Our Team? * You'll be part of an exciting pub transformation from the ground up. * We're a supportive team with approachable leadership. * There are opportunities to grow within the business. * We offer competitive pay and a great working atmosphere. If you're ready to bring your passion for people and pubs to The Greyhound Kew, we'd love to hear from you.
As an office manager you will oversees the smooth operation of an office environment, managing administrative procedures, coordinating staff, and ensuring a productive and safe workplace. They are responsible for a wide range of tasks, from managing office supplies and facilities to supervising staff and implementing office policies. Here's a more detailed breakdown of common office manager duties and responsibilities: General Office Administration: Organizing and coordinating office operations: This includes setting up and maintaining office procedures, streamlining administrative tasks, and ensuring efficient workflow. Managing office supplies and equipment: This involves ordering supplies, maintaining inventory, and ensuring all equipment is in good working order. Handling correspondence and communications: This includes managing phone calls, emails, and other forms of communication, both internally and externally. Managing office budgets and expenses: This involves tracking expenditures, preparing reports, and ensuring the office operates within budget. Maintaining office facilities: This includes overseeing the maintenance and upkeep of the office space and equipment, ensuring a safe and comfortable working environment. Implementing and maintaining office policies and procedures: This ensures consistency and clarity in how the office operates. Staff Management: Supervising and training staff: This includes delegating tasks, providing guidance, and evaluating staff performance. Assisting with onboarding new employees: This involves ensuring new hires have the necessary resources and support to be successful. Managing employee schedules and time off requests: This ensures adequate staffing and minimizes disruptions to workflow. Other Key Responsibilities: Organizing meetings and events: This includes scheduling, preparing materials, and coordinating logistics. Greeting visitors and providing customer support: This involves creating a positive first impression and ensuring visitors are well-attended to. Managing vendor relationships: This includes negotiating contracts, managing invoices, and ensuring timely payments. Ensuring compliance with health and safety regulations: This includes implementing and maintaining safety procedures, conducting risk assessments, and ensuring a safe working environment. Developing and implementing office procedures: This may involve creating new systems for record-keeping, communication, or other administrative tasks. Preparing reports and presentations: This involves compiling information, analyzing data, and presenting findings to senior management. Supporting HR and finance functions: This may include assisting with payroll, employee records, and other administrative tasks. Skills and Qualifications: Strong organizational and time management skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite and other relevant software. Ability to multitask and prioritize effectively. Experience in staff supervision and training. Knowledge of office management procedures and best practices. Strong problem-solving and decision-making skills. Ability to work independently and as part of a team. Essential: You must have a degree in management or equivalent. You must have 3-5 years experience of management or administrative. you must enjoy the ability to negotiate in regard to frame agreements, sourcing contracts for the company business. You should have a dynamic and persuasive personality.
Are you a seasoned barista ready to lead with purpose? Join Petit Miracles in launching Miracle Brews, a mobile coffee cart with heart — the first of many bringing speciality coffee and social impact to London streets. About Us Miracle Brews isn’t just about amazing coffee — it’s about creating opportunity. We're a social enterprise supporting people with learning disabilities into meaningful employment. We believe in crafting moments of connection and pride, one espresso at a time. What You’ll Lead - Full daily operations of the cart, from setup to close - Brewing excellence with high-spec gear (Fracino + Eureka Atom) - Hands-on training and mentoring of 1–2 supported team members - A calm, safe, and uplifting working environment - Inventory management and supplier coordination - Compliance with health and safety standards - Collaboration on branding, events, and future cart expansion What You’ll Bring - Expert-level coffee skills: dial-in, pour-over, latte art — you name it - Warmth, empathy, and a belief in inclusive hiring - Leadership that’s equal parts confident and kind - Methodical organisation and a sharp eye for workflow - Flexibility and adaptability — no two days are the same Bonus if you have: - Food hygiene training (or willingness to be supported through it) - Experience with mobile setups or small businesses - A basic grasp of coffee cart power systems Our Promise You’ll be more than a manager — you’ll be a mentor, a teammate, and a cornerstone of something truly special. We’re building more than a business: we’re building futures. This role isn’t just about pulling shots. It’s about showing up for your team, growing a supportive culture, and believing in what’s possible.
To manage the nursery and associated childcare provision within Once Upon a Time Day Nurseries policies and procedures, Local Authority Policies and procedures and all relevant legislation. To create a safe, warm and stimulating environment for all those who use Once Upon a Time services. To work as part of a team to assist in providing a safe, secure and stimulating environment for children. To work collaboratively with colleagues, parents, carers and other multi professionals. To be committed to ensuring safeguarding and creating an inclusive environment. Main Responsibilities: Children’s care, learning and play Support practitioners in meeting the needs of the individual children and families, ensuring children’s basic needs are always met, including good hygiene routines, nappies, meals encouraging good nutrition, planning and assessment etc To assist the staff team in setting up a safe and stimulating environment for children, ensuring a child centred environment providing a play-based approach to children’s learning Promote positive attitudes and behaviour at all times by providing a non-discriminatory environment which values and respects each child and family, ensuring an inclusive and safe environment having regard for SEN and safeguarding procedures and legislation Encourage parental involvement within the nursery, including parents consultations, events, and using parents as partners in their child’s learning and liaising with parents daily Health and safety: To be responsible for reporting accidents or health and safety issues and be conscientious of risks that may arise which may cause harm to children To implement and ensure health and safety guidelines and checks and adhere Once Upon a Time’s policies and procedures, including but not limited to on-going cleaning and sterilising duties within the setting, to reduce the spread of infection Staff: Effectively leading and supporting all nursery staff, students and voluntary workers. Ensuring a good level of supervision and support with their daily duties, identifying training and development needs, through individual supervisions, appraisals, observations etc. This may also include disciplinary meetings To lead/ organise staff, room and planning meetings (these will be out of nursery hours) To support the settings appointed persons in their role and taking on that role in their absence such as SENCO, Behaviour management coordinator To take part in recruitment and to support a team of staff to meet statutory ratio’s an contingency staffing where appropriate, and support a staff team in the appropriate skills, qualifications, experiences and qualities, ensuring the nursery is staffed to the required levels at all times General: To be responsible for the day to day running of the nursery To implement all of Once Upon a Time’s policies and procedures in all aspects of the nursery and other childcare services, and to review and develop them on an annual basis in line with relevant current legislation To ensure Welfare Requirements of the setting are maintained at all times and ensuring acceptable standards of practice that meets Ofsted criteria including Health and Safety and safeguarding, within the nursery environment General administrative duties associated with the running of the setting such as maintaining records on the children and their families, inventories, personal records, producing reports, writing letters, ordering supplies etc. To work collaboratively with colleagues to help support the development of the children within your care, guiding and sharing good practice, making sure that the nursery has a strong, reliable and consistent team Organising nursery events such as parents’ evenings, fete, annual trips, festivals and special events, that involve parents and carers (these may be out of nursery hours) To ensure the implementation of the EYFS curriculum for all children aged 0-5 years, and monitor how it is delivered To develop the setting by involving yourself and staff team in projects and programmes some of which will be initiated by the Local Authority To work collaboratively with outside agencies, to maintain effective relationships, providing services to the nursery, children and families, liaising with the Local Authority, Ofsted and other multi-agency professionals associated with the nursery and adhering LA policies and procedures and guidance To maintain an effective parent liaison system in order to work in partnership with parents/carers To oversee the efficient upkeep of the nursery, ensuring regular checks and maintenance of equipment, furniture and fittings Assisting in the collection, recording and banking of fees together with managing a budget and petty cash To monitor occupancy, reviewing numbers of children attending and following up enquiries promptly to ensure maximum capacity levels are maintained at all times. Assisting with the marketing, fundraising and advertising of the nursery to ensure the nursery runs to its full capacity and remains profitable You may be required to cover at another Once Upon a Time setting You may be required to work extra hours due to staff shortages, this will be repaid back using time-in-lieu at a time which is suitable to the nursery Qualifications: Proven experience in a nursery or childcare setting is essential. Excellent leadership skills with the ability to motivate and manage a team effectively. Proficient communication skills in English, both verbal and written. Experience working with children in various age groups is highly desirable. A level 3 or above qualification in Ealy Years Ability to drive initiatives that improve nursery operations and foster a positive learning environment. Join our team as a Nursery Manager and contribute to shaping the future of young minds in a supportive and enriching atmosphere.
About Us AD Cargo is a dynamic and fast-growing freight forwarding startup based in London. We specialize in providing reliable and efficient global logistics solutions across air, sea, and road freight. As a newly launched business, we’re on an exciting growth journey — and we’re looking for go-getters to join us at ground level. The Opportunity We are seeking an ambitious and self-driven Business Development Executive to generate new business and build client relationships locally within London. This is a commission-only role with unlimited earning potential and fixed pay opportunities for the right candidate once you've added 5-6 accounts to your client portfolio. If you're hungry for success, eager to learn, and ready to hustle, we want to hear from you — even if you’re a fresher. Full training and ongoing support will be provided. Key Responsibilities 🔹 Identify and approach local businesses to generate new freight forwarding leads 🔹 Build and maintain strong client relationships 🔹 Understand client logistics requirements and propose tailored freight solutions 🔹 Collaborate with the operations team to ensure smooth onboarding and service delivery 🔹 Meet monthly lead-generation and revenue targets 🔹 Represent AD Cargo Hub professionally in meetings and local networking events What We’re Looking For ✔️ Strong communication and persuasion skills ✔️ A proactive, aggressive, and self-motivated attitude ✔️ Willingness to learn the logistics and freight forwarding industry ✔️ Ability to work independently and manage your time effectively ✔️ Based in London and comfortable with field-based/local sales ✔️ Previous experience in B2B sales or logistics is a plus, but not essential What We Offer 💰 100% commission-based role – the more you bring in, the more you earn 📈 Opportunity to grow with a new business and take on larger roles as the company expands 📚 Full training and mentorship provided 🌍 Exposure to the exciting world of global logistics and freight forwarding Ready to build a career from the ground up with real rewards? Join AD Cargo and be a driving force behind our growth. 📩 To apply, send us a message and we can have a chat.
We are recruiting a assistant restaurant manager with relevant experience in high quality restaurants. The Assistant Restaurant Manager will be responsible for: ·Restaurant set-up operations ·Lunch & Dinner service ·Restaurant closing operations ·Orders & stock management ·FOH rota ·Bookings & Events ·FOH staff recruitment & training ·Labour cost control If you are looking for the next step in your career and want to join a growing business with lots of opportunity don't hesitate to apply now.
Duties and Responsibilities: · Oversee daily office operations, ensuring a smooth workflow and efficient administrative processes. · Manage scheduling and coordination of staff, including sales, customer service, and technical support teams, to ensure optimal coverage and productivity. · Oversee inventory levels of e-bikes and related accessories, coordinating with suppliers to ensure timely restocking and availability of products. · Ensure high levels of customer satisfaction by managing customer inquiries, complaints, and feedback effectively. · Assist in budgeting, invoicing, and payroll processes, ensuring accurate financial records and timely payments. · Implement promotional campaigns, manage social media presence, and support events or exhibitions related to e-bikes. · Ensure that the company adheres to all relevant health, safety, and environmental regulations related to e-bike sales and operations. · Monitor product quality and customer feedback to identify areas for improvement and ensure that the company maintains high standards. · Prepare regular reports on sales performance, customer satisfaction, and operational efficiency for senior management review. · Organise training sessions for staff to enhance product knowledge, customer service skills, and compliance with company policies. · Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, suppliers, and stakeholders. · Address any operational issues or challenges that arise, implementing effective solutions to maintain productivity and service quality. ** Skills and Qualifications:** · Proven experience in an office management or administrative role. · Background in customer service, with a focus on resolving inquiries and complaints effectively. · Experience in supervising or leading a team. · Relevant Bachelor’s /Master’s degree. · Familiarity with inventory control processes and supplier management.