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  • Head Waiter / Waitress
    Head Waiter / Waitress
    hace 3 días
    £17–£19 por hora
    Jornada completa
    Richmond

    Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: • Oversee the day-to-day operations of the dining area, ensuring high service standards., • Supervise and mentor waitstaff, providing guidance to maintain a positive work environment., • Handle guest inquiries and concerns with professionalism and prompt resolution., • Collaborate with the management team to organize and execute private events and functions., • Assist in training and development programs for front-of-house staff., • Monitor reservation systems and seating arrangements to optimize guest flow., • Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: • Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry., • Strong organizational, communication, and interpersonal skills., • Exceptional problem-solving abilities and a proactive approach to operational challenges., • Ability to work in a fast-paced environment and manage multiple tasks efficiently., • Familiarity with reservation systems and basic administrative tasks. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Wagestream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • Event Manager/Manageress
    Event Manager/Manageress
    hace 22 días
    £15–£26 por hora
    Jornada parcial
    Sutton

    Job Title: Front of House Event Manager (Part-Time / Ad Hoc) Location: London, UK Contract Type: Part-Time / Ad Hoc Basis Salary: Competitive hourly rate (DOE) About the Role We are seeking an experienced Front of House Event Manager to join our dynamic events team on a part-time, ad hoc basis. The ideal candidate will have a proven track record of delivering exceptional service within banqueting and conference environments, with the confidence to lead a team and ensure seamless event execution. Key Responsibilities • Lead and manage a front of house team of six or more staff during events, ensuring smooth operation and excellent guest service., • Oversee the setup, delivery, and breakdown of banqueting, conference, and corporate events., • Liaise with clients, kitchen teams, and event coordinators to ensure all event details are delivered to the highest standard., • Conduct pre-event briefings and delegate tasks effectively to team members., • Maintain high standards of presentation, hygiene, and professionalism at all times., • Troubleshoot and resolve any issues promptly to ensure a flawless guest experience., • Ensure compliance with health and safety and food hygiene regulations. Requirements • Minimum two years’ experience in a similar Front of House or Event Management role., • Strong leadership and team management skills, with experience supervising six or more staff., • Demonstrable experience in banqueting, conferences, and corporate events., • Excellent communication and organisational skills., • Professional, calm under pressure, and guest-focused., • Flexibility to work evenings, weekends, and irregular hours on an ad hoc basis., • Right to work in the UK. Desirable • Experience in high-end venues, hotels, or corporate hospitality., • Personal licence or first aid certification (advantageous but not essential). How to Apply Please send your CV and a short cover note detailing your relevant experience and availability

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  • Hotel Receptionist
    Hotel Receptionist
    hace 1 mes
    £12.5–£13 por hora
    Jornada completa
    London

    We are looking for a Front office agent to serve as our guest first point of contact and manage all aspects of their accommodation. Hotel Front desk responsibility include( not limited to) register guests, managing reservations and providing information about rooms, rates and amenities as well as covering nights shifts also. if you have a passion for hotel industry, deliver exceptional customer service, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities: Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements: Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills You must have the right to work and live in the UK (work visa, pre-settled or settled status) Benefits: Competitive salary 28 days holiday /annum Free parking Food and Beverage discounts Meals on duty Uniform care

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  • Hotel Manager £55000 - £60000 Yearly
    Hotel Manager £55000 - £60000 Yearly
    hace 2 meses
    £55000–£60000 anual
    Jornada completa
    Richmond

    We are a small 60 Bedroom 4 star boutique hotel known for warm hospitality, exceptional service and unique design. Our guests value personalised experiences, comfort and attention to detail. We are looking for a hands on and dynamic Hotel Manager to lead our dedicated team through example and uphold our reputation for excellence. Position Overview As Hotel Manager you will oversee all day to day operations, ensuring a seamless guest experience, efficient team management and strong financial performance. You'll be hand on, leading by example and fostering a culture of hospitality, teamwork and continuous improvement. Key responsibilities • Over see all hotel departments including front office, housekeeping, F&B, maintenance and guest services., • Maintain the highest standards for guest satisfaction, cleanliness and service quality., • Manage budgets, forecasts and financial performance to achieve revenue and profit targets., • Recruit, train and motivate staff to deliver consistent and exceptional service, • Monitor occupancy rates, pricing strategies and market trends to maximise revenue in collaboration with sales/ marketing., • Ensure compliance with Health, Safety and licensing regulations., • Handle guest feedback and resolve issues promptly and professionally., • Maintain supplier and contractor relationships, overseeing purchasing and inventory control., • Report regularly to ownership on performance Requirements • Minimum 3-5 years of hotel management or senior supervisory experience , ideally in a 4 star or boutique environment, • Strong leadership and interpersonal skills with a hands on management style., • Excellent organisational, communication and problem solving abilities, • Sound knowledge of hotel systems (PMS, booking platforms), • A passion for guest service and attention to detail, • Flexibility to work evenings, weekends and holidays as required Preferred qualifications • Diploma or Degree in Hospitality Management or related field, • Experience with boutique or Independent hotel operations., • Knowledge of local tourism and events market Competitive salary £55 - 60K depending on experience

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  • Chef
    Chef
    hace 2 meses
    £35000–£40000 anual
    Jornada completa
    Teddington

    Job Title: Pan Asian Chef Salary: £35,000 - £40,000 (depending on experience) Location: teddington We are looking for a passionate and experienced Pan Asian Chef to join our team. If you are a creative, motivated individual with a flair for innovative Asian cuisine and leadership, we want to hear from you! Responsibilities: • Oversee the daily operations of the kitchen, ensuring smooth and efficient service, • Own your kitchen – manage supplies, equipment, and minimise waste, • Liaise with hotel management about any unsafe equipment or safety incidents, • Adhere to safety procedures and ensure all kitchen staff follow them as well, • Ensure high-quality food is consistently prepared and presented on time, • Maintain impeccable cleanliness and meet UK food hygiene standards, aiming for 5-star Scores on the Doors, • Create menus and new dishes to keep the dining experience fresh and exciting, • Manage, train, and recruit your team of chefs, • Ensure food and labour costs are controlled and managed effectively What We Need from You: • Previous experience as a Head Chef in event catering, banqueting, hotels, or restaurants, • Skills for food cost calculations and labour management, • Ability to lead and inspire a kitchen brigade, • A creative mind always thinking of new ideas and passionate about delivering the best food, • Excellent communication skills and the ability to work collaboratively with the team, • A long-term commitment to growing within the business, • Full compliance with local food handling laws and standards In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process Interested? Join us and showcase your culinary talent while leading an exceptional kitchen team. Apply today and be part of a thriving dining experience!

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