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Overview The Counter Soho is looking for an experienced and dynamic Assistant General Manager to join our leadership team. Located on Kingly Street, near the bustling Carnaby Street, our restaurant offers a unique mix of Aegean flavours from Greece and Turkey, created by Chef Demirasal. Our dishes, inspired by his Izmir heritage, feature Mediterranean and Levantine influences, providing guests with an unforgettable dining experience. Key Responsibilities - Manage and inspire a team of staff to deliver exceptional service and achieve targets. - Oversee daily operations, including staff scheduling, inventory, and maintaining high cleanliness standards. - Provide training opportunities and promote a culture of teamwork and continuous improvement. - Ensure compliance with all food safety and health regulations, maintaining hygiene standards. - Build and maintain strong relationships with suppliers and partners to support restaurant goals. - Requirements - Previous experience in a managerial role within the hospitality industry, ideally in a restaurant setting. - Proven track record of driving busy operations - Thinking on your feet and being active on a floor - please note it's not a laptop role we need you to be present during service. - Strong leadership, communication, and interpersonal skills with the ability to inspire and motivate a team. - Knowledge of relevant food safety and licensing regulations. - Flexibility to work evenings, weekends, and holidays as required. Preferred Qualifications - Experience in a chef-led restaurant setting is a BONUS. - Strong customer service skills with the ability to build positive relationships with guests and colleagues. Benefits - Recognition programs for outstanding performance. - WPA medical cash health plan. - Free lunch during shifts. - Along with performance-based incentives. - Opportunities for career advancement and professional development. - Enjoy perks and discounts across portfolio companies. - Collaborative and team-oriented atmosphere.

The Pachamama family is proudly delivering an exceptional guest experience at the venues in central London. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. As an experienced Head of Maintenance , we trust in your ability to step into our vibrant restaurant environment as we are seeking a highly experienced and motivated Head of Maintenance to oversee and enhance the maintenance operations of our facilities and equipment, ensuring optimal performance, safety, and efficiency.We hope that you will contribute to our mission of introducing inspiring hospitality concepts to the London restaurant scene and across the globe. Our philosophy is to do it our way and make the impossible possible. Key Responsibilities: - Develop and implement maintenance policies, procedures, and standards. - Create and manage the maintenance department budget, including forecasting expenses and tracking expenditures. - Oversee the maintenance and repair of all machinery, equipment, and facilities. - Ensure that all maintenance work is carried out in a timely and efficient manner. - Develop and maintain a preventive maintenance program to minimise downtime. - Address any potential safety hazards or regulatory compliance issues immediately. - Develop long-term maintenance strategies to support the company's operational goals. - Manage relationships with external vendors and contractors, including negotiating contracts and ensuring work meets quality standards. - Oversee the procurement of maintenance supplies, equipment, and services. - Ensure documentation is up-to-date and accessible for audits and inspections. - Prepare and present regular reports on maintenance performance, including key metrics such as downtime, cost, and efficiency. - Stay updated on industry trends, technologies, and best practices to ensure the maintenance department remains efficient and effective. For the Head of Maintenancerole, we offer the following benefits and opportunities: - Attractive annual salary based on your skills and experience. - Referral scheme with a £300 bonus for a successful candidate. - Complimentary breakfast, lunch, and dinner for all employees. - Generous staff discount at all group's restaurants. - Hospitality Rewards scheme for discounts on retails, gyms, eating out, cinema etc. - 28 days of holiday, ensuring a balanced professional and personal life. Other benefits include: - A friendly and positive work environment fostering respect and teamwork. - Psychological, financial and legal support available through our Employee Assistance Programme (EAP). - Salary paid monthly -- on the last Friday of each month. - Emergency advance payments available in exceptional circumstances. If this sounds of interest to you,** please apply**. Join the family and grow with us at Pachamama Group! This is your chance to be a part of something extremely exciting as we are planning great openings in the near future.

Canteen is a new and completely unique global food hall destination at the heart of the Design District next to the o2 arena. The buildings iconic design, make for an incredibly exciting place of work, with incredible opportunities. Our unique benefits · £13.15 ph in line with London Living Wage · Experience bartenders welcome · Very flexible working hours · Full training and ongoing brand incentives with the bar & canteen · Bi-annual team night out. · Fast track to supervisory roles · Some late nights Role As one of our Bartenders & venue hosts you will be the face of the Canteen, delivering exceptional customer service, serving customer orders in a timely manner while always bringing forward your personality. With the Bar open from 10:00am through to 11pm, you will be delivering service to a range of customers, and we want you to get to know our regulars who will pop in every morning for a coffee to customers coming for their first time on their way to an event at the 02. Personalising each interaction will allow us to stand out and establish ourselves as a place to visit. Salary £13.15 Varied contract lengths available up to 40 hours. Experience We are looking for people with experience within food & beverage who are willing to learn and work hard. The ability to prioritise different tasks and requests with great organisational skills. Experience making cocktails and barista would be ideal but full training will be given. Food Hygiene certificate and Health & safety awareness an advantage but full training will again be given. Good level of English language both written & spoken. Overall, we are looking for people who have a great personality and able to bring their all into work every day. Duties and Responsibilities CUSTOMERS: · Ensure that the customers experience is one to remember · Maintain a high-profile during service whilst being polite and helpful · Promote and establish a regular customer base, remember their likes and dislikes · Smile and maintain eye contact with customers · Provide prompt, unobtrusive, attentive service · Maintain high standards of personal appearance · Maintain a high standard of personal hygiene PRIOR TO SERVICE: · Report for duty on time and prepared for your shift · Assist others in ensuring that stations are equipped with sufficient clean equipment · Stock up as per standard · Ensure Bar is set up and stocked appropriately · Ensure Bar, back of house areas and floor is clean to standard DURING SERVICE: · Take instruction from your manager/ supervisor, anticipate their requirements · Provide attentive, unobtrusive, prompt service, work as a team · Take and process orders, make, serve and clear food and drinks, troubleshoot where necessary. · Respond to any menu/drinks queries with knowledgeable answers · Ensure the customers’ needs come first · React promptly and deal with any issues, complaints, breakages, spillages as member of the supervisory team. · Communicate any unresolved issues to the manager/ supervisor AFTER SERVICE: · Break down tables and clean · Break down stations · Restock stations as necessary · Ensure everything is left clean and tidy. · Report any outstanding service issues the supervisor/ manager KNOWLEDGE REQUIRED: · To have an excellent understanding of the different menus and the style of service for drinks, food and retail · To have a full working knowledge of all beverage items to include undertaking training in wines, beers, spirits and cocktails · To have a full understanding of all items of equipment, their uses, and where they are kept · To have a thorough working knowledge of the EPOS system to include, geography, what to do if it crashes, troubleshooting and knowing how the credit card payment handsets work. · To represent management in event of emergency, and to assist customers in same · To know where all emergency exits are · To pay due regard to the Health and Safety Policy and Food Safety policy and to ensure standards are met throughout the business. · To pay due regard to the company’s policy on Confidentiality Company Background Greenwich Peninsula is Europe’s largest single regeneration development delivering 17,000 new homes in a new swathe of London that brings together culture, community and modern architecture. Design District is a collection of 16 buildings designed by eight architects set in the heart of Greenwich Peninsula. The Design District will offer permanent and purpose-designed studio space for the creative industries, asset managed by Design District Limited. Prescient Group is managing the Canteen & Bar. We are known for shaping and operating renowned food & beverage, retail and cultural destinations. We work to transform spaces into meaningful assets that deliver targeted results. Some examples of our varied prior clients and projects have been Old Spitalfields Market, Ralph Lauren, Petersham Nurseries, Corbin and King and Burberry. More on Design District Canteen & Bar (“Canteen”) Canteen is a food and beverage destination at the heart of the Design District servicing the residents and visitors of Greenwich Peninsula. It is a highly visible semi-open outdoor venue in the shape of a caterpillar, it is completely transparent and freely accessible. Within the space are six fully fitted-out kitchen spaces and a larger bar. There are two floors with the first floor used as a large seating area and the ground floor housing the finishing kitchens, bar and circulation for the guest. Canteen also benefits from an adjacent shared production kitchen where the partnering food operators will prepare food and dispense deliveries. It will be a wonderful and vibrant place to visit, full of light and benefitting from large trees and comfortable casual seating. Design District Canteen & Bar (“Canteen Bar”) The Bar will provide the arrival experience for all guests entering the Canteen venue from the O2. There will be a varied customer of creatives, residential, visitors and workers and so the Bar is to provide a broad offer of appeal. From craft local beers to cocktails, quality coffee and smoothies to biodynamic wines. The Canteen Bar will be a place for everyone to enjoy through out the day. It is anticipated that the Bars proximity to the O2 will mean that there will be very busy event lead periods. The Bar will be fast, fun, diverse and deliver a high standard of quality and service.

About the Role: We are offering an exciting opportunity for PCO licensed taxi drivers to join our growing fleet of executive vehicles for Uber Exec in London. As a driver in our fleet, you’ll enjoy the benefit of driving premium, executive cars with a flexible payment plan and the potential to earn significantly. This role provides the opportunity to operate in the luxury ride segment, which means you'll be servicing high-end clients, often resulting in higher fares and increased earnings potential. Key Benefits: Reserve your car for as little as £25. You will not be responsible for monthly rental payments – we cover this for you! Access to Uber Exec – Higher fare rates compared to UberX or Uber Green. Expect higher earnings per trip due to the nature of the rides you’ll be taking on. Earn over 45% of the commission from each fare – while it’s important to note that the commission structure is set at 55%, your increased earnings from premium Uber Exec fares make up for this. You will have the opportunity to drive executive vehicles, which are in higher demand, offering you the chance to maximize your earning potential. Requirements: To be considered for this opportunity, you must meet the following requirements: PCO Badge: Must hold a valid PCO Private Hire Driver License. Driving License: You must have a valid paper driving license issued by the UK DVLA. National Insurance Number: A valid National Insurance number is required for tax purposes. DVLA Photocard: Must have a valid DVLA photocard driving license. Proof of Address: You must provide proof of address that matches the DVLA address on your driving license. Clean Driving Record: A clean driving record and a good understanding of London’s roads and streets. Why Uber Exec Over Other Options: While we are taking 55% of the commission, you’ll be driving executive cars under Uber Exec, which is more lucrative than regular UberX or Uber Green. The higher quality of the ride and the higher expectations of the passengers translate into higher fares per trip. This means you’re driving for a premium service, where the returns are significantly better than standard Uber rides. Premium Rides = Premium Fares: Your fares will be higher due to the executive nature of the vehicles and the clientele you will serve. Even though 55% is a higher commission, the value of Uber Exec will result in increased income per trip, making it a highly profitable arrangement for drivers. Consistent Earnings: As an Uber Exec driver, you can expect to be booked frequently by passengers seeking luxury rides, helping ensure you have a steady flow of work, often with tips included. How It Works: Leasing the Car: You can reserve a car for as little as £25, with no monthly rental fee to pay – we cover the cost of the lease for you! Provide Documentation: To get started, you will need to provide your PCO badge and other relevant documents to the leasing company. This is required because the car will be registered under your name. Our role is to cover the monthly charges for the car, while the car’s registration and responsibilities are linked to your PCO badge and driving credentials. Drive & Earn: Once you’ve reserved the car and provided the necessary documentation, you’re ready to drive. Each fare you complete as part of Uber Exec will earn you a portion of the commission, and you’ll keep 45% of the fare after Uber’s standard fees and deductions. Track Earnings: Use the Uber app to track your earnings. As an Uber Exec driver, you'll notice that your fares are much higher compared to standard UberX or Uber Green rides. This ensures your time on the road is well-compensated, despite the 55% commission you’re giving back. How to Apply: If you meet the above criteria and are ready to take your driving career to the next level, we encourage you to apply now! Join a growing fleet of professional Uber Exec drivers and take advantage of this exciting opportunity to drive high-end vehicles and earn more with every ride. Apply Today and take the first step toward an exciting and lucrative driving career with Uber Exec.

Full-Time Production Head Chef We are seeking a skilled and experienced Head Chef to join our team full-time. This role involves crafting a variety of high-quality desserts and managing a successful team of baker and chefs. The ideal candidate will excel in a fast-paced kitchen environment. Opportunities for growth are available for the right individual. Responsibilities: • Collaborate closely with the Executive Chef to oversee and manage the entire kitchen operations. • Create and execute a wide range of dishes according to established recipes and culinary standards. • Maintain high levels of cleanliness and adhere to strict health and safety regulations within the kitchen. • Lead and manage a team of 10 employees (or more), providing guidance and training to maintain a productive and harmonious work environment. • Handle all aspects of kitchen management, including inventory control, ordering supplies, and managing stock levels to ensure freshness and availability of ingredients. • Monitor stock rotation and implement a systematic process for tracking inventory to minimise waste. • Innovate and experiment with new recipes and techniques to introduce unique and creative offerings to our customers. • Ensure consistency and quality in all products across our four locations. • Oversee the preparation of ingredients and use of cooking and kitchen equipment effectively and efficiently. • Monitor the performance and progress of team members, offering support and constructive feedback as needed. Requirements: • A minimum of 3 years' experience as a Head Chef or Sous Chef, including experience managing a team of 10 or more. • Strong knowledge of cooking techniques and kitchen operations. • Proficient in health and safety standards, as well as food preparation and nutrition. • Experience with inventory management and control, including stock ordering and rotation. • Ability to thrive in a fast-paced production environment while maintaining high quality standards. • Strong organisational skills and attention to detail. • Excellent communication and leadership skills. • Knowledge in Gluten free/vegan recipes Application Process: Candidates will undergo a three-stage assessment process, including a trial shift, an in-person interview, and reference checks. This position offers the chance for an experienced Chef to take on new challenges and grow within our organisation. If you are committed to producing exceptional pastries and enjoy leading a team, we encourage you to apply.

Job Title: Assistant Manager Location: Chelsea, London Job Type: Full-Time Reporting To: General Manager Job Summary: Be part of something exciting! We are seeking a motivated and experienced Assistant Manager to join us for the launch of our brand-new pub in the heart of Chelsea. This is a unique opportunity to play a pivotal role in establishing a fresh, vibrant pub that combines exceptional food, drink, and service with a welcoming and lively atmosphere. You’ll work closely with the General Manager to set up operations, recruit and train a stellar team, and ensure a successful launch and ongoing success. Key Responsibilities: • Pre-Opening Preparation: Assist in setting up the pub for opening, including staff recruitment, training, and onboarding. Help design workflows, operational systems, and service standards. • Customer Experience: Deliver an exceptional guest experience by ensuring high standards of hospitality and service from day one. • Team Leadership: Help build and lead a high-performing, enthusiastic team. Motivate staff to deliver excellence and foster a positive work culture. • Launch Support: Assist the General Manager in coordinating the grand opening and initial promotional campaigns to establish the pub as a key destination in Chelsea. • Operational Oversight: Oversee day-to-day operations, ensuring smooth service and that all areas of the business run efficiently. • Stock Management: Manage stock levels, supplier relationships, and inventory controls to ensure quality and minimize waste. • Compliance: Ensure compliance with all licensing, food hygiene, and health and safety regulations. • Financial Management: Monitor budgets, control costs, and track sales to meet revenue goals. • Problem Solving: Handle customer feedback and operational challenges effectively to ensure a seamless guest experience.multitasking, and attention to detail. • Problem-Solving: Calm under pressure with strong decision-making skills. • Compliance Knowledge: Understanding of licensing laws, food hygiene standards, and health and safety regulations. • Personal Traits: Proactive, hands-on, and enthusiastic about taking on new challenges. Why Join Us? • Be Part of a New Chapter: A rare opportunity to help shape the identity and success of a new pub from the ground up. • Dynamic Team Environment: Work with a supportive and ambitious team. • Career Growth: Grow with us as we establish our presence in Chelsea and beyond. • Competitive Package: Enjoy a competitive salary, benefits, and the chance to be part of an exciting launch. If you’re excited about this opportunity to help launch a new pub and make your mark in Chelsea, we’d love to hear from you! We can’t wait to meet you and start this exciting journey together!

Who We Are Are you an experienced and passionate leader in the hospitality industry? We are a celebrated Italian restaurant based in East London, known for our authentic cuisine and exceptional service. We’re seeking a talented Restaurant Manager to join our team. Key Responsibilities: Oversee daily restaurant operations to ensure smooth and efficient service. Lead, train, and motivate staff to deliver outstanding customer experiences. Ensure compliance with health and safety regulations. Address customer inquiries and resolve any issues to maintain high satisfaction levels. Develop and implement strategies to improve guest services and restaurant profitability. Requirements: At least 3 years of experience in a similar role within the hospitality industry. Proven track record of delivering excellent customer service. Strong leadership and team management skills. Exceptional communication and problem-solving abilities. Ability to thrive in a fast-paced environment and handle high-pressure situations. Flexibility to work evenings, weekends, and holidays. A passion for Italian cuisine and culture is a plus. What We Offer: Competitive salary and benefits package. Opportunity to work in a vibrant and dynamic environment. Career growth and development opportunities. Be part of a team dedicated to excellence and creating unforgettable dining experiences. If you are a motivated and enthusiastic professional with strong managerial skills and a love for hospitality, we’d love to hear from you!

Job Title: Gallery Manager Location: London Contemporary Art Gallery, Pimlico, London Role: Full Time or Part Time Salary: £25-30,00 pro rata plus commission. Key Details: Gallery is open Tuesday to Saturday. Some Saturday Availability Required. Are you passionate about contemporary art and have a flair for sales? London Contemporary Art is looking for an enthusiastic, proactive, and highly organised individual with sales experience to join our team as a Gallery Manager. About Us: London Contemporary Art is a distinguished gallery based in the heart of Pimlico, dedicated to showcasing the best in contemporary art. We represent both emerging and established artists from around the world, bringing their works to a discerning audience. As a key member of our small, dedicated team, you will play a pivotal role in shaping the gallery’s operations and contributing to its success. The Role: As Gallery Manager, you will be responsible for the day-to-day management of the gallery, working closely with the two directors. This role offers significant autonomy, as you’ll be working independently, ensuring everything runs smoothly, from managing exhibitions to maintaining the gallery space and handling sales. It’s a diverse role, where your ability to manage multiple tasks and work independently will be key. Your Responsibilities: Artist Liaison: Build and maintain strong relationships with our talented roster of artists, ensuring their needs are met and assisting with exhibition coordination. Sales & Client Relations: Engage with collectors, buyers, and potential clients, offering expert knowledge and building long-lasting relationships to drive sales and elevate the gallery’s reputation. Sales experience is a must—you will be instrumental in driving the gallery’s commercial success. Logistics & Shipping: Manage all logistics, including the safe shipping and installation of artworks, ensuring they arrive on time and in pristine condition. Curation: Play an active role in curating exhibitions, collaborating with the directors on exciting new shows and installations. Administrative Support: Handle essential administrative tasks, such as managing the gallery’s calendar, preparing exhibition materials, creating sales reports, and maintaining accurate records. Gallery Upkeep: Ensure the gallery space is always pristine, welcoming, and well-organised for both visitors and artists. Meetings & Strategy: Assist in strategic planning, attend meetings with artists, clients, and other stakeholders, and contribute ideas for gallery development. What We’re Looking For: Passion for Art: A genuine enthusiasm for contemporary art and a desire to be an integral part of London’s thriving art scene. Organisational Skills: The ability to manage your time effectively, stay organised, and handle multiple tasks while working independently. Proactive & Independent: You will be working mostly alone, so the ability to take initiative, stay motivated, and work independently is essential. Sales Experience: Previous experience in sales is essential—you should be confident in driving sales and managing client relationships, with a proven track record of success. Computer Skills: Proficiency in Photoshop, Mailchimp, Word, and Excel is a bonus. You will need to manage digital communications, create promotional materials, and maintain spreadsheets and other documents with ease. Experience in the Arts Industry: While not required, any prior experience in gallery management or exhibition coordination is a plus. We value passion and dedication above all. People Skills: Strong communication skills and the ability to build meaningful relationships with artists, clients, and collectors. Problem Solver: A calm, resourceful approach to overcoming challenges in managing a gallery. Why Join Us? Independent Work: Enjoy the autonomy of managing the gallery independently, while still being part of a close-knit team. Professional Growth: Opportunities to grow your career, gain exposure to curatorial practices, and develop your professional network in the art world. Creative Environment: Be a part of a team that is passionate about contemporary art and contribute to exciting new exhibitions and projects. Be Part of Something Special: Join a gallery that’s dedicated to promoting world-class contemporary art and shaping the future of the industry. If you are organised, driven, and have the sales experience needed to thrive in a gallery environment, apply now to join London Contemporary Art. To Apply: Please send your CV and a cover letter detailing your experience to join London Contemporary Art.

We are seeking a dynamic and organized sales and marketing coordinator to manage bookings, oversee events, and drive marketing initiatives to promote our business. The ideal candidate will be proficient in using the Design My Night system and other platforms to streamline operations and maximize exposure. This role requires a proactive individual with excellent communication skills, attention to detail, and a passion for delivering exceptional customer experiences. Key Responsibilities: Bookings & Events Management: Manage and oversee all customer bookings through the Design My Night system and other relevant platforms. Coordinate and track bookings to ensure seamless operations and maximize efficiency. Organize and manage events from start to finish, including planning, scheduling, and liaising with clients and vendors. Ensure that all event details are accurately documented and communicated to relevant teams. Address customer inquiries promptly and professionally, providing exceptional service. Sales & Marketing: Develop and implement creative marketing strategies to promote the business and its offerings. Manage promotional activities across various platforms, including social media, email campaigns, and partnerships. Monitor and analyze marketing performance metrics, providing regular reports and recommendations for improvement. Collaborate with internal teams to develop engaging content and campaigns that align with brand goals. Research and identify opportunities for partnerships, sponsorships, and collaborations to drive sales. Administrative & Coordination: Maintain up-to-date records of all bookings, client interactions, and marketing activities. Coordinate with internal departments to ensure smooth execution of operations. Prepare reports on bookings, events, and marketing efforts as required by management. Key Skills & Qualifications: Proven experience in a similar sales, marketing, or event coordination role. Proficiency in using booking systems, particularly Design My Night, is essential. Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills to engage with clients and colleagues effectively. Knowledge of social media platforms, marketing tools, and event promotion strategies. Creativity and a keen eye for detail to develop engaging marketing campaigns. Ability to analyze data and present actionable insights to improve performance. A proactive and adaptable mindset with the ability to work independently and as part of a team. Benefits: Competitive salary based on experience. Opportunities for career growth and development. A collaborative and supportive work environment.

Large Format Print and Production Operator We are currently looking for a large format print operator to join our busy team to run various printers. The successful candidate will need to be open to learning new processes as the company grows and expands. The Job Operate large format printing machines and equipment to produce high-quality prints and graphics. Set up and calibrate printing machines according to job specifications, including loading materials, adjusting settings, and ensuring proper color calibration. Monitor printing process to ensure print quality and make adjustments as needed. Prepare and inspect materials for printing, including checking for defects, ensuring proper sizing, and maintaining inventory of printing supplies. Maintain and troubleshoot printing equipment, performing routine maintenance tasks and coordinating repairs when necessary. Collaborate with design and production teams to ensure accurate and timely execution of print jobs. Follow safety protocols and maintain a clean and organized work environment. Assist with finishing tasks such as cutting, trimming, laminating, and mounting prints as required. Keep track of production schedules, prioritize tasks, and meet deadlines. Maintain records of jobs completed, materials used, and other relevant production data. Requirements: 2 years Previous experience with large format printers (preferable) A good knowledge of Illustrator / photoshop & Excel Excellent attention to detail The ability to work to tight deadlines and manage your own workload Great Team work spirit Flexibility in regards to working hours A positive “can do” attitude is essential for any candidate Working Hours: Monday- Friday 10-6pm Job Type: Full-time Pay: From £12.00 per hour Expected hours: 40 per week

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

📦 Removals Coordinator Wanted – Join Our Dynamic Team at Get Removals! 📦 Are you an organized, detail-oriented professional with a passion for logistics and customer service? Get Removals, a leading removals company in London, is seeking a proactive Removals Coordinator to manage and oversee our moving operations, ensuring a seamless experience for our clients. 📍 Location: London (Hybrid/Remote Options Available) 📄 Employment Type: Full-Time 💰 Salary: Competitive + Bonuses What You’ll Be Doing: Managing the end-to-end coordination of residential and commercial moves Liaising with clients to understand their moving requirements and provide tailored solutions Scheduling and dispatching removal teams efficiently Preparing and reviewing job quotes, contracts, and invoices Coordinating with drivers and moving teams to ensure smooth execution of services Handling any last-minute changes or challenges with a solution-focused approach Maintaining records and reports to track job progress and customer satisfaction Ensuring compliance with health and safety regulations and company policies What We’re Looking For: Previous experience in removals, logistics, or customer service coordination (preferred) Exceptional organizational and multitasking skills Strong communication skills – both written and verbal Proficiency in using scheduling and CRM software Ability to work under pressure and meet deadlines A problem-solving mindset with a proactive approach to challenges Flexibility to adapt to changing workloads and client demands Why Join Us? ✔ Competitive salary with performance-based bonuses ✔ Flexible working options (hybrid/remote) ✔ Career growth opportunities within a growing company ✔ Friendly and supportive work environment ✔ Exciting and dynamic industry – no two days are the same! If you’re ready to be the backbone of our operations and help clients experience stress-free moves, we want to hear from you! 📩 Apply now by sending your CV. Join Get Removals and help us make moving effortless for our customers!

Job Description: 1. First point of contact for all Europe and Asia region; 2. Following up on clients’ communications, ordering and billing and tracking the organisation’s expenditure 3. Communicating with clients through emails and building positive relationships with them 4. Invoicing clients, collecting company data and negotiating agreements senior management 5. Educating clients about company products and services 6. Making employee travel arrangements and helping with minor technical issues 7. Create content for business promotion 8. Preparing plans to help streamline and improve business operations Requirement: 1. Bachelor’s degree 2. Time-management skills 3. Ability to pay attention to detail 4. Organization skills 5. Ability to multitask 6. Mandarin speaking is essential

Job description We are seeking a passionate, dedicated, and experienced professional to take a lead role in establishing and managing a Children’s Home. The property is a spacious five-bedroom house designed to accommodate up to three children, aged 11 to 15 with emotional difficulties, who are in need of a nurturing, safe, and structured environment. This role is ideal for someone who has previous experience in residential childcare management and is deeply committed to positively impacting young lives. Key Responsibilities - Lead the process of setting up the Children’s Home in accordance with local and national regulations and standards for children’s residential services. Ensure all aspects meet safety and regulatory standards. - Oversee all daily operations, ensuring a structured, therapeutic, and supportive environment that caters to the physical, emotional, and social needs of each child. - Recruit, train, and supervise a team of care staff. Conduct regular appraisals and support staff development to maintain a high standard of care. - Develop and oversee individualized care plans tailored to each child’s needs, monitoring progress, and adjusting as necessary. Facilitate positive activities and programs to promote growth, resilience, and independence. - Ensure safeguarding practices are followed rigorously and risk assessments are conducted regularly. Address and document any safeguarding concerns in line with best practices and legal requirements. - Build and maintain strong relationships with external agencies, families, and community resources to support each child’s holistic development and social reintegration. - Manage budgets, ensure effective resource allocation, and track expenses in line with organisational guidelines. Qualifications and Experience Essential: Proven experience in managing or supervising a children’s home or similar residential care facility. In-depth knowledge of child protection, safeguarding regulations, and care standards. Qualifications in social work, child care, or a related field (e.g., NVQ Level 5 in Leadership for Health and Social Care or equivalent). Strong understanding of the challenges facing children aged 11–15, particularly those in care. Excellent interpersonal and communication skills. Desirable: Experience working with children with behavioral or emotional challenges. Familiarity with local authority procedures and regulatory bodies. Benefits: - continuous growth: access ongoing training and development - ⁠Ofsted Outstanding Bonus - ⁠we cover the cost of your DBS check Attributes Empathy and resilience Exceptional leadership and organisational skills Strong decision-making ability and problem-solving mindset Passionate about child welfare and personal development Application Process To apply, please submit a resume and cover letter outlining your experience and suitability for the role. Shortlisted candidates will be invited for an initial interview, followed by an assessment of management and child care skills. This job description should attract individuals who are experienced, qualified, and genuinely interested in improving the lives of children in a residential setting. Job Type: Full-time Pay: £40,000.00-£58,000.00 per year Benefits: Company pension Schedule: Monday to Friday Work Location: In person Application deadline: 30/01/2025 Expected start date: 06/03/2025

We are seeking a dynamic and experienced Store Manager to oversee our retail operations. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As a Store Manager, you will be responsible for managing daily operations, driving sales performance, and ensuring a positive shopping experience for our customers. This role requires excellent time management, administrative capabilities, and the ability to manage a diverse team effectively. Duties · Manage daily store operations to ensure efficiency and effectiveness. · Lead, motivate, and develop a team of sales associates to achieve sales targets. · Oversee inventory management, including stock levels and product displays. · Implement sales strategies to drive revenue growth and enhance customer satisfaction. · Maintain high standards of visual merchandising and store presentation. · Handle administrative tasks such as scheduling, payroll, and reporting. · Provide excellent phone etiquette when dealing with customer inquiries or complaints. · Ensure compliance with company policies and procedures. · Foster a welcoming environment for customers by promoting a culture of service excellence. · Act as a point of contact for multilingual customers to enhance their shopping experience. Qualifications · Proven experience in retail management or a similar role is essential. · Strong team management skills with the ability to inspire and lead others. · Excellent time management skills to prioritise tasks effectively. · Administrative proficiency in handling reports and operational documentation. · Bilingual or multilingual capabilities are highly desirable to cater to diverse customer needs. · Strong sales management skills with a track record of achieving targets. · Exceptional interpersonal skills with an emphasis on phone etiquette and customer interaction. · Ability to adapt in a fast-paced retail environment while maintaining composure under pressure.

To lead our restaurant's marketing initiatives. The ideal candidate will develop and implement strategies to increase brand awareness, attract new customers, and retain loyal patrons, ensuring our restaurant continues to thrive in a competitive market. Key Responsibilities: 1.Marketing Strategy Development: · Develop and execute comprehensive marketing plans to promote the restaurant's brand, menu offerings, and special events. · Analyze market trends and competitor activity to identify opportunities and threats. 2.Brand Management: · Ensure consistent branding across all marketing channels, including social media, print, email, and in-restaurant materials. · Develop compelling content that aligns with the restaurant's vision and values. 3.Digital Marketing: · Manage the restaurant’s social media accounts, creating engaging posts and responding to customer inquiries. · Plan and execute digital advertising campaigns on platforms such as Google Ads and social media. · Optimize the restaurant’s website for user experience, SEO, and online reservations. 4.Promotions and Events: · Plan and coordinate marketing campaigns for new menu launches, holiday promotions, and special events. · Partner with local businesses and influencers for cross-promotional opportunities. 5.Customer Engagement: · Develop loyalty programs and strategies to improve customer retention. · Monitor and respond to customer feedback on review sites, social media, and other platforms. 6.Analytics and Reporting: · Track and report on the performance of marketing campaigns, using data to refine strategies. · Maintain and analyze customer data to better understand demographics and preferences. 7.Budget Management: · Manage the marketing budget, ensuring effective allocation of resources to maximize ROI. · Negotiate with vendors for advertising, printing, and promotional materials. 8.Collaboration: · Work closely with the restaurant management team to align marketing efforts with operational goals. · Train staff on promoting events, specials, and customer service best practices.

Location: North London About Us: We are a small hotel with 10-12 rooms, offering cozy and comfortable accommodations. While we do not provide catering services, we strive to deliver an exceptional guest experience. As new entrants to the hospitality industry, we are seeking an experienced professional to guide us and ensure the efficient and successful operation of our hotel. What We’re Looking For: We are looking for a highly skilled and experienced hotel manager or consultant who is passionate about hospitality and has a proven track record in managing small hotels, guesthouses, or similar properties. The ideal candidate will also have expertise in Airbnb, Booking.com, direct bookings, channel management, and overall operational efficiency. Key Responsibilities: Oversee daily operations of the hotel and ensure smooth functionality. Manage online listings on platforms such as Airbnb, Booking.com, and other OTAs (Online Travel Agencies). Optimise channel management tools to coordinate bookings from multiple platforms and prevent double bookings. Develop strategies to increase direct bookings and reduce dependency on OTAs. Handle guest inquiries, reviews, and feedback professionally. Implement and maintain housekeeping and maintenance schedules. Develop competitive pricing strategies, promotions, and revenue management initiatives. Qualifications and Experience: Proven experience in hotel management or similar roles, ideally in small or boutique hotels. Strong understanding of Airbnb, Booking.com, and other online booking platforms. Hands-on experience with channel managers and property management systems (PMS). Expertise in guest relations and customer service excellence.

Great teams require strong leadership and the security that comes with an organised, fair and predictable management environment. Mamuśka! Polish Kitchen and Bar has a great team, an amazing location, a kitchen that can cook circles around anyone in the area, a fabulous cocktail selection, solid financial backing and a senior management team that is communicative, supportive, professional and fun! The one element we are missing is a General Manager that can lead on Operations and help us secure our regained reputation for fast, friendly and professional service while making sure the trickier aspects to operating a 250-cover venue are handled, keeping the MD free to secure new locations. We require a mature professional who can tighten up the operation, control labour costs and move the business forward. Requirements: Proven track record managing large teams (from the front, hands-on), financial acumen, great people skills and customer service ethos, superior training ability and ability to push multiple initiatives forward within an agreed timeframe. Rewards: Great earnings including a set agreed percentage of service charge, bonuses for hitting realistic targets, loads of support from above and below, clear direction and career advancement are all on offer as you share in the thrill of opening new markets, product lines and locations!

Job Title: Head Chef Location: Covent Garden, London Salary: £45,000.00 per annum About Us: Join our vibrant and innovative team at a modern Mediterranean restaurant situated in the heart of Covent Garden. We pride ourselves on delivering exceptional culinary experiences, combining traditional Mediterranean flavors with contemporary techniques and ingredients. Key Responsibilities: - Oversee daily operations of the kitchen, ensuring smooth, efficient service delivery. - Develop and design creative, contemporary Mediterranean menus, incorporating seasonal ingredients. - Maintain the highest culinary standards, emphasizing quality, presentation, and taste. - Lead, train, and motivate the kitchen team, fostering a positive and productive work environment. - Implement and enforce health and safety regulations and kitchen hygiene standards. - Manage inventory, stock control, and order supplies, ensuring optimal kitchen function. - Collaborate with restaurant management to align kitchen operations with overall goals. - Monitor financial performance, control costs, and work within budgetary constraints. Qualifications and Experience: - Relevant culinary qualifications and extensive experience in Mediterranean cuisine. - Proven track record as a Head Chef, preferably in a high-paced and upscale environment. - Excellent organizational and leadership skills, with the ability to manage a diverse team. - Strong sense of creativity, innovation, and passion for culinary arts. - Solid understanding of kitchen operations, safety, and hygiene standards. - Exceptional communication skills and the ability to thrive in a dynamic environment. Benefits: - Competitive salary of £45,000 per annum. - Career development opportunities within a growing restaurant chain. - Vibrant workplace environment in the heart of London. - Staff meals and discounts. If you have a passion for Mediterranean cuisine and a flair for leading a kitchen team, we’d love to hear from you. Apply today and become part of our culinary journey!

Business Development Manager Job Description About Us: We are a leading supported living care provider for adults with learning disabilities, autism, mental health conditions, and substance misuse. Our mission is to empower individuals by delivering high-quality, person-centered care and support in a safe, nurturing environment. We are committed to improving lives, fostering independence, and promoting inclusion within the community. Job Overview: The Business Development Manager will play a critical role in driving the growth and expansion of our services. This individual will be responsible for identifying and pursuing new business opportunities, building strategic partnerships, and developing strong relationships with commissioners, local authorities, healthcare providers, and other stakeholders in the adult care sector. The role requires a proactive and innovative approach to ensure that our supported living services reach those who need them the most. Key Responsibilities: - Identify New Business Opportunities: Research and identify opportunities for new supported living placements and service expansions, including tendering for contracts, working with local authorities, and networking with key stakeholders in the healthcare and social care sectors. - Relationship Management: Build and maintain strong relationships with commissioners, local authorities, healthcare professionals, care teams, and other stakeholders to ensure the company is well-positioned for future business opportunities. - Tender and Proposal Development: Lead the preparation and submission of high-quality tenders and proposals for new business opportunities, ensuring compliance with regulations and tailoring proposals to meet the specific needs of clients. - Market Intelligence: Stay up-to-date with industry trends, funding changes, regulatory updates, and best practices within the supported living, learning disability, autism, mental health, and substance misuse sectors. Provide strategic insights to the leadership team to drive business decisions. - Develop Marketing Strategies: Work with the marketing team to develop and execute marketing strategies, including digital presence, events, and promotional materials that effectively communicate the company’s values, services, and impact. - Collaboration with Internal Teams: Work closely with the Operations, Care, and Quality teams to ensure that service delivery meets the needs and expectations of commissioners, clients, and families. - Contract Negotiation and Management: Negotiate terms and manage contracts to ensure the successful delivery of services in line with business objectives and client requirements. - Monitoring and Reporting: Track and report on business development activities, including pipeline management, sales targets, and revenue forecasts. Analyze and report on performance to senior leadership. Essential Qualifications and Skills: - Experience: At least 3-5 years of experience in business development, sales, or partnership management within the health and social care sector, particularly in supported living or related services for adults with learning disabilities, autism, mental health, and/or substance misuse. - Knowledge: Strong understanding of the regulatory landscape, funding structures, and challenges within the supported living sector. Knowledge of the local authority commissioning process is a plus. - Communication Skills: Excellent written and verbal communication skills with the ability to build rapport with a range of stakeholders, including senior executives, commissioners, and healthcare professionals. - Negotiation Skills: Proven ability to negotiate contracts and secure new business opportunities with stakeholders. - Strategic Thinking: Ability to develop and execute a business development strategy aligned with the company's overall goals. - Organizational Skills: Strong project management and organizational skills with the ability to manage multiple priorities and deadlines. - Qualifications: A degree in business, healthcare management, social work, or a related field is desirable but not essential. Relevant industry certifications will be a plus. Desirable Attributes: - Ability to understand and work within the unique challenges of the supported living and adult care sectors. - Compassionate and empathetic approach to supporting vulnerable adults and an understanding of person-centered care. - A proactive, goal-oriented mindset with a passion for improving the lives of those in need. - Strong networking abilities and experience working with diverse teams and community organizations. Benefits: - Competitive salary and performance-based incentives. - Opportunity for career progression and professional development. - Flexible working hours and the possibility of hybrid working. - Pension scheme. - Access to health and wellbeing support programs. - 25 days holiday per year (plus bank holidays). How to Apply: If you are passionate about business development in the supported living sector and want to make a meaningful difference in the lives of vulnerable adults, we would love to hear from you. Please submit your CV and cover letter outlining your experience and suitability for the role.

We are seeking a skilled and passionate Wood Fired Neapolitan Pizza Chef to join our team. As a Wood Fired Neapolitan Pizza Chef, you will be responsible for creating authentic Neapolitan-style pizzas using traditional methods and high-quality ingredients. Your expertise in wood-fired oven cooking, dough preparation, and pizza assembly will contribute to delivering an exceptional dining experience for our customers. The ideal candidate should have a strong background in Italian cuisine, a deep understanding of Neapolitan pizza techniques, and a creative approach to flavour combinations. Responsibilities: Prepare and stretch Neapolitan pizza dough using traditional techniques to achieve the characteristic thin and soft crust (dough preparation, control fermentation of dough/gluten) . Operate and maintain the wood-fired oven, ensuring optimal temperature and consistent cooking results. Select and source high-quality ingredients, including fresh produce artisanal cheeses, and premium meats, to create flavourful toppings. Master the art of hand-tossing and shaping pizza dough to achieve the desired thickness and shape. Execute proper pizza assembly and topping distribution, ensuring an even and balanced flavour profile. Monitor cooking times to ensure pizzas are baked to perfection, with the ideal balance of crispy crust and melty toppings. Collaborate with the kitchen team to develop new and innovative pizza flavours, exploring seasonal ingredients and customer preferences. Maintain a clean and organized work area, following food safety and sanitation guidelines. Train and mentor kitchen staff on Neapolitan pizza techniques, encouraging consistency and quality throughout the team. Continuously strive to improve and refine pizza recipes and cooking methods, keeping up with industry trends and customer feedback. Uphold a high level of professionalism and teamwork, fostering positive relationships with colleagues and providing excellent customer service. Qualifications: Proven experience as a Pizza Chef, preferably specializing in Neapolitan-style pizzas. In-depth knowledge of Neapolitan pizza dough preparation, wood-fired oven cooking, and traditional Italian ingredients. Ability to hand-toss and shape pizza dough with precision and consistency. Strong understanding of flavour profiles and the ability to create innovative pizza combinations. Excellent time management and multitasking skills in a fast-paced kitchen environment. Attention to detail and a commitment to delivering consistently high-quality pizzas. Knowledge of food safety and sanitation regulations. Strong communication and interpersonal skills. Ability to work well as part of a team and provide guidance to kitchen staff. Flexibility to work evenings, weekends, and holidays as required. Cinquecento Employee Benefits: Cinquecento 25% family dining discount Free pizza/meals for each full shift worked Paycare health wellbeing services - including My Pocket GP, Paycare Counselling and Helpline, Paycare Perks and Online Claiming Wage Stream financial wellbeing services - including Pay and Spend tracking, Flexible Pay, Automated Building and Financial Coaching Performance related bonuses (non-contractual) Tronc/Gratuities Pension scheme (subject to eligibility) Full training and certification on health and safety, food courses and wines Opportunity to learn about traditional Italian cuisine Career Development Full uniform provided

Oversee and train front-of-house staff to maintain excellent service standards. Coordinate daily floor activities, ensuring smooth operations and outstanding customer service. Work closely with kitchen staff to guarantee prompt food delivery. Track inventory and manage stock levels to ensure seamless service. Support staff scheduling and provide adequate coverage during busy periods and events. Ensure compliance with hygiene, safety, and health standards by enforcing established procedures. Provide regular updates to the Restaurant Manager on floor operations and address any arising issues.