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OtrosTrabajos travel coordinator en RichmondCrear alertas
- Hosco
Airline Operational Account Managerhace 5 horasJornada completaCranford, HounslowAbout the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
¡Incorporación inmediata!Inscripción fácil - Odesa Limited
Cleaning Supervisorhace 15 días£14.5–£15.5 por horaJornada parcialLondonJob description Company Overview With over 20 years of trusted service across London's government, commercial, educational, and retail sectors, Odesa Limited is seeking an experienced Area Cleaning Supervisor to help lead our dedicated team. Since 2003, we've built our reputation on reliability, clear communication, and consistently exceeding client expectations while maintaining the same trusted staff at client sites to ensure quality and consistency. As a people-first employer, we believe our staff are central to our success and provide comprehensive training, job security, and the tools needed to excel. We're looking for a supervisor who shares our commitment to excellence, environmental responsibility, and delivering tailored cleaning solutions that keep our clients' spaces at their best. Join a company where your experience will be valued and your work makes a real difference to London's business community. Summary As an Area Cleaning Supervisor, you will play a key role in managing and supporting cleaning operatives across multiple client sites in SW London. You’ll report directly to the Company Director and be responsible for amongst other things, ensuring high cleaning standards, training staff, conducting risk assessments, and providing cover cleaning when needed. This is a hands-on supervisory role that requires a proactive, professional, and disciplined individual. You will have access to a company van for work-related travel, so a valid manual UK driving licence is essential. Responsibilities - Supervise and support cleaning operatives across multiple sites - Ensure cleaning standards are consistently maintained and improved - Train staff on cleaning procedures and health & safety requirements - Complete and review risk assessments and method statements (RAMS) - Manage inventory and coordinate cleaning supply deliveries - Provide cover cleaning when needed (including early mornings) - Operate cleaning equipment such as carpet cleaners, floor scrubbers, and steam cleaners - Maintain clear and professional communication with clients and team members - Accurately complete reports and schedules using computer systems - Review and develop site specific documentation - Manage day-to-day cleaning schedules and one-off cleaning requirements on as an needed basis About You Essential: - Previous experience supervising cleaning teams - Strong technical knowledge of cleaning methods and equipment - Excellent organisational and communication skills - Fluent in English and computer literate - Strong leadership skills, reliable, professional, and disciplined - Ability to work independently and take initiative - Valid UK driving licence (manual) - Right to work in the UK Desirable: - Enhanced DBS certificate - Experience working across multiple sites - Health & Safety training or certification - Working Hours - Primarily weekday afternoons from 3pm typically - Early morning work (5:00 – 7:45am) required periodically - August deep cleans involve daytime hours - Occasional weekend work may be required Benefits - Competitive hourly rate: £14.50 – £15.50 - 25 - 35 hours per week with paid holiday - Use of company van for work purposes - Uniform and PPE provided - Ongoing training and development - Supportive, people-focused work environment How to Apply If you're a motivated and experienced Cleaning Supervisor who thrives in a team-focused and professional environment, we’d love to hear from you. Apply now with your CV and a short cover letter. Job Types: Part-time, Temp to perm Contract length: 6 months Pay: £14.50-£15.50 per hour Expected hours: 25 – 35 per week Benefits: - Company pension - Free parking - On-site parking - Schedule: - Monday to Friday - Weekend availability Experience: - Supervising: 2 years (required) - cleaning: 3 years (required) - Language: English (required) - Work Location: In person Reference ID: Area Cleaning Supervisor - Commercial Expected start date: 01/07/2025
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