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  • Head Waiter / Waitress
    Head Waiter / Waitress
    8 hours ago
    £17–£19 hourly
    Full-time
    Richmond

    Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: • Oversee the day-to-day operations of the dining area, ensuring high service standards., • Supervise and mentor waitstaff, providing guidance to maintain a positive work environment., • Handle guest inquiries and concerns with professionalism and prompt resolution., • Collaborate with the management team to organize and execute private events and functions., • Assist in training and development programs for front-of-house staff., • Monitor reservation systems and seating arrangements to optimize guest flow., • Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: • Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry., • Strong organizational, communication, and interpersonal skills., • Exceptional problem-solving abilities and a proactive approach to operational challenges., • Ability to work in a fast-paced environment and manage multiple tasks efficiently., • Familiarity with reservation systems and basic administrative tasks. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • Chef De Partie - New Italian Restaurant
    Chef De Partie - New Italian Restaurant
    11 hours ago
    £14–£16 hourly
    Full-time
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. Our Chefs are at the heart of the experience, creating authentic Italian dishes from scratch and bringing the energy of our kitchen to life for our guests. From stretching and shaping handmade dough for our pizzas to preparing and cooking our pasta dishes to perfection, you’ll take pride in delivering food that looks as good as it tastes. We’re looking for chefs who are passionate about authentic pizza, love working with fresh ingredients and enjoy being part of a guest-facing kitchen. With our chef development programme, you’ll have the opportunity to develop your craft, grow your skills and progress your career with us. WHAT YOU’LL BE GETTING UP TO · Preparing and cooking authentic Neapolitan pizzas from scratch, including stretching, shaping and topping dough · Working with fresh, quality ingredients and maintaining consistency across every pizza · Running your pizza section with pride, passion and attention to detail · Bringing energy to our guest-facing kitchen and creating an engaging experience for our guests · Working closely with the Head Chef and Sous Chef to develop dishes and contribute ideas · Maintaining high standards of food quality, presentation and service · Supporting the management of health, safety and food hygiene standards · Monitoring portion control, stock levels and waste · Keeping your section clean, organised and ready for service · Supporting the wider kitchen team to deliver a smooth and brilliant service WHAT WE’RE LOOKING FOR · Pizza passion - You love authentic Neapolitan pizza and take pride in creating it from scratch · Guest-focused - You enjoy working in a guest-facing kitchen and bringing energy to the experience · Kitchen experience - You’re confident working in a busy, fast-paced kitchen and know how to run your section · Craft & consistency - You care about the details, from dough preparation to the final bake · Positive energy - You bring a can-do attitude and thrive as part of a team · Ready to grow - You’re keen to learn, develop your skills and progress your career · Food Safety Level 2 - Ideally qualified, or willing to complete the qualification · Allergen awareness - You understand the importance of safe food preparation and allergen management BENEFITS + BEST BITS · Tronc paid fairly and equally · 60% of our management teams have been promoted internally. · Mental Maintenance: Therapy for free · Referral Bonus: refer a friend and once they have passed their probation you receive a bonus · Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows · Company awards to celebrate team and regular events · Incipio FC + Seasonal Socials · Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France) · Enhanced Maternity, Paternity and Adoption leave · 50% discount for food and drink in all Incipio venues Incipio & Inclusivity We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

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  • Front of House Supervisor
    Front of House Supervisor
    1 day ago
    Full-time
    London

    Pay Rate: £14.50 per hour + bonus of up to £1.25 per hour Salary Equivalent: £33,930 p/a + bonus (based on a 45 hour week) Job Type: Permanent (full-time or part-time) * We are looking for an experienced and driven Front of House Supervisor to join atis - someone who doesn't just keep things running, but raises the standard for everyone around them. This is a role for people who take real ownership of their shift, their team, and the guest experience. We are a rapidly growing company with plenty of opportunities for brilliant people to develop and progress into management. atis is embodied by our powerful, healthy food. We prepare our products fresh in house, everyday, but we aren't just product obsessed - we believe the experience has to be as vibrant as the food. So if you share a passion for delivering upbeat, positive and memorable experiences, and have the leadership skills to inspire a team to do the same, we want to hear from you! We're looking for people who want to grow with atis and take on real responsibility. We offer an amazing work culture of kindness and support, with great benefits and perks! * What you'll be doing: • Leading and motivating your team through high-volume service - staying calm, decisive and positive when it counts., • Coaching team members in the moment; spotting gaps, giving feedback, and actively developing people's skills., • Taking full accountability for the shift - standards, pace, guest experience, and operational performance., • Handling customer feedback and on-shift challenges with composure and good judgement., • Communicating clearly and confidently with both your team and with management., • Ensuring food safety, hygiene and atis standards are upheld at all times., • Being the go-to person your team can rely on - leading by example in everything you do., • Supporting the management team with stock taking, stock control and the ordering of stock. * You'll thrive here if you have / are: • Proven experience in a supervisory or leadership role in a fast-paced, high-volume hospitality environment., • Someone who leads by example - rolling up their sleeves while keeping an eye on the bigger picture., • A genuine enjoyment for interacting with people; colleagues and customers. We expect exceptional customer service!, • You bring positive energy - the kind that lifts the room, inspires your team and makes both guests and colleagues feel welcome., • You show up - for your team and your guests, leading from the front and going beyond your job description when it matters., • You obsess over quality - in the guest experience, in your team's output, in the small details others might miss., • You're driven and excited by fast pace and constant movement - we don't sit still. You spot what needs doing and make sure it gets done., • You communicate clearly, openly, directly, and always with kindness. You take accountability and hold your team to the same high standard - we have no time for blame culture., • A natural coach - someone who gets real satisfaction from seeing others improve and succeed., • Composure under pressure and the ability to make quick, confident decisions., • A passion for good, healthy food., • Food safety knowledge and best practices. * What do we offer you? Financial • Generous bonus scheme - up to £1.25 per hour, with additional opportunities at management level., • Free atis meal daily - healthy, filling and delicious., • 50% personal dining discount when you eat at any of our stores, outside of work hours., • 30% friends & family discount at atis., • Pension scheme., • Enhanced parental leave policy. Physical • Gym discounts., • Cycle to Work scheme., • atis football league - all levels welcome! Culture & Belonging • Your birthday off - paid!, • Employee Assistance Programme: 24/7 mental health support and access to free counselling sessions., • Industry leading internal progression rates with clear development plans - we want you to grow into management., • Paid charity days., • Regular staff parties & events. * atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.

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  • Assistant Manager
    Assistant Manager
    1 day ago
    £33000–£38000 yearly
    Full-time
    London

    *ncipio curates beautiful spaces with vibrant atmospheres for great times.* Vibrancy: the state of being full of energy and life We are seeking an outstanding Assistant Manager with a passion for exceptional dining experiences and a love for creating memorable moments for every guest. Juno is a contemporary Italian restaurant and bar launching at Olympia, a space that blends the ease of neighbourhood dining with the energy of a West London destination. Rooted in simple, produce-led cooking, Juno’s hospitality will be warm, generous and effortlessly stylish. It’s a restaurant designed to feel both familiar and fresh, with a menu built around seasonal plates, handmade pasta, and a confident drinks programme anchored by spritzes, negronis, and a considered Italian wine list. Juno will attract a broad audience, including local West Londoners, early evening pre-theatre diners and weekend groups looking for a place that feels fun but refined; a balance of accessibility and aspiration. The Role: As an Assistant Manager, you’ll be at the heart of Juno, supporting the rest of the leadership team in delivering exceptional hospitality and creating memorable experiences for every guest. Our Assistant Managers are proactive, detail-focused and operational leaders who bring energy, imagination and a genuine passion for incredible people, outstanding service and creating a thriving restaurant environment. Through hands-on leadership, innovative ideas and continuous development of their teams, they help bring Juno’s hospitality vision to life. We Expect You To: • Know what makes a great restaurant tick, from creating an electric atmosphere to delivering service that guests remember long after they leave., • Lead with personality, bringing energy, warmth and confidence to every shift., • Be the person who sets the tone in the room, creating a venue where guests feel welcomed and the team feels inspired., • Support the senior leadership team in bringing Juno’s vision to life and creating a restaurant people can’t wait to come back to., • Love developing people, helping your team grow their confidence, knowledge and passion for hospitality., • Be a true presence in the venue! Approachable, engaging and someone both guests and teammates naturally gravitate towards., • Work closely with the kitchen team to create a seamless experience between food, drink and service., • Be passionate about Italian food, wine and culture, with a curiosity that keeps you learning and sharing your knowledge., • Bring creativity and ideas to the table, always looking for ways to make Juno better., • Keep standards high while remembering that the best hospitality comes with personality, connection and fun., • Thrive in a fast-paced environment, staying calm, positive and solutions-focused when the pressure is on. Who You’ll Be: • A restaurant lover through and through! Someone who gets excited by great Italian food, Italian wine, and a room full of happy guests., • A vibrant host who makes people feel at home from the moment they walk through the door., • A confident, positive leader who brings people together and creates a team people genuinely enjoy being part of., • Someone with bags of energy, curiosity and a willingness to get stuck in., • A coach, motivator and team player who loves seeing others grow., • Someone who notices the details but never loses sight of the bigger picture, creating experiences people remember., • A culture carrier who embodies the Incipio values and brings your own personality to the team., • Excited by Juno’s Italian spirit and passionate about sharing that experience with every guest. BENEFITS + BEST BITS • Transparent and fair TRONC payments, • Pergo development programme, • Up to 10% Bonus based off of performance and KPI's set and agreed with your General Manager, • Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards, • Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio, • Referral Bonus: refer a friend and once they have passed their probation you receive a bonus, • 60% of our management teams are people we have progressed internally, • Career development + opportunity to grow and expand in this role as the business expands, • Company awards to celebrate team and regular events, • Incentive Trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)·, • Paid sick leave, • Compassionate Leave, • Enhanced Maternity, Paternity and Adoption leave, • Length in service; earn additional holiday after 2 years continuous service, • Incipio FC + Seasonal Socials, • 50% discount for food and drink in all of our venues Incipio & Inclusivity We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

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  • Head Chef
    Head Chef
    2 days ago
    Full-time
    London

    Pachamama Group was set up in October 2014 with a mission to introduce inspiring hospitality concepts across the globe by doing it our way and making the impossible possible. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. Named after the Greek god of the West wind - a soft gentle breeze - Zēphyr offers a casual dining affair inspired by Greek culture and a late-night bar downstairs. This high-volume restaurant is our most vibrant venue in the heart of Notting Hill with a talented team of amazing individuals who thrive in this busy environment. As our Head Chef, we except you to contribute to our mission of introducing inspiring hospitality concepts to the London restaurant scene and across the globe. Our philosophy is to do it our way and make the impossible possible. As an experienced Head Chef, we trust in your ability to step into our vibrant restaurant environment and hit the ground running, leveraging your proven skills and management expertise. The responsibilities would be familiar to you: • Direct all kitchen operations, including food preparation, cooking, and cleanup, • Maintain kitchen equipment as needed, • Supervise chefs and work on building a strong team, • Resolve issues as they arise to ensure the continuation of food service, • Maintain control of the kitchen to ensure efficiency, • Plan menus and set prices based on the availability of ingredients, • Make sure that all staff adhere to food safety and hygiene regulations to ensure a clean and sanitary kitchen Inspect raw and cooked food to guarantee quality, • Collaborate with the Restaurant Manager and owners to align kitchen operations with the overarching goals of the venue, • Direct monthly inventories, • Maintain vendor relationships, • Recruit and train chefs and kitchen staff Requirements: • 5+ years in a Head Chef role, • Ability to remain productive in a high-pressure environment, • Strong attention to detail, • Creativity, • Ability to oversee and manage kitchen operations For the Head Chef role, we offer the following benefits and opportunities: • Attractive salary based on your skills and experience., • Full Service Charge distribution., • Referral scheme with a £300 bonus for a successful candidate., • Complimentary breakfast, lunch, and dinner for all employees., • Generous staff discount at all group's restaurants., • 28 days of holiday for a full time employee, ensuring a balanced professional and personal life. Other benefits include: • Comprehensive on-the-job training to enhance your skills and knowledge., • A friendly and positive work environment fostering respect and teamwork., • Psychological, financial and legal support available through our Employee Assistance Programme (EAP)., • Salary paid monthly – on the last Friday of each month., • Wagestream access, allowing you to stream up to 50% of your earnings at any time., • Pension scheme with a 3% employer contribution., • Opportunities for career development, regular appraisals to discuss progress and perspectives. As our Head Chef, we hope that you will contribute to our mission of introducing exciting, diverse and playful dining concepts to the London restaurant scene. Our philosophy is to be the best, we continuously improve and never settle. If this sounds of interest to you, please send us your CV. Come grow with us at Pachamama! This is your chance to be a part of something extremely exciting.

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  • Sous Chef
    Sous Chef
    2 days ago
    £38000–£42000 yearly
    Full-time
    London

    What we're looking for... Are you a Sous Chef who lives and breathes fresh ingredients and isn’t afraid to get stuck in when the kitchen’s buzzing? You’ll be the kind of leader who lifts the team up, keeps standards sky-high, and still finds the joy in it all when the ticket machine won’t stop. If you’ve cut your teeth in a premium branded fresh-food kitchen, whether that’s as a Sous Chef or Kitchen Manager in a restaurant or a lively gastro pub, brilliant. But if your path’s been a bit different and you’ve still got the skills, the hunger, and the spark? Hit apply and tell us what you’re all about. 💙 What's in it for you? Pay 💸 Salary package of up to £ 42,000 per year* (combined fixed annual salary and base tronc), plus additional, uncapped tronc potential, based on site performance. Overall, on track earnings £ 46,000 based on current site performance. Perks & Treats ✨ 50% off when you dine with your favourite people 🎉 Plenty of fun, feel-good team socials 🧠 Access to our Employee Assistance Programme 'Hospitality Action' - free, confidential support 24/7 including mental health sessions 💸 Early access to wages through Stream 🎁 Long service awards and celebrations 🍽️ Free, delicious Megan’s food & drinks on every shift 🛟 Plus all the usual standard stuff like pension contributions & 28 days holiday Grow With Us 🚀 Ongoing training & real progression opportunities - if you want to move into leadership, we’ll back you 🌱 Get involved in new openings as we grow 🏙️ Opportunities to move between our neighbourhood restaurants and build your career across the group 💙 About us... We’re an independently owned, dog-friendly collection of 20+ neighbourhood restaurants, serving up fresh Mediterranean-inspired food from brunch through to cocktails. With exciting growth plans, there are big opportunities to build your career with us, plus plenty of fun along the way - our team parties are the stuff of legends. We’re a diverse, inclusive bunch who make sure everyone feels genuinely welcome, and we’re proud to support local charities and be a real force for good in our communities. At Megan’s, our people are the magic. Yes, we’ve got dreamy interiors, food inspired by sunny places and fresh cocktails shaken to perfection, but the real reason our restaurants feel so special? The team. They’re what set us apart and what everyone who works here and visits us loves most. If you’re ready to be part of our amazing team and take the next step in your career, apply to be our next superstar GM and unleash your magic! Megan’s Restaurants is equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees. *Package includes membership of an independently managed tronc arrangement through which service charge is allocated outside of and in addition to your basic pay from your employment

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  • Assistant Manager
    Assistant Manager
    6 days ago
    $28500–$33000 yearly
    Full-time
    Chiswick, London

    Yard Sale Pizza is on the search for an Assistant Manager to join our amazing team. In return you will receive a competitive base salary up to £30,000 per annum plus a generous bonus and excellent benefits! £28,500 - £30,000 OTE - £33,000 Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 17 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 17 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. What will I be doing? • Supporting the General Manager in all aspects of running the shop during peak, busy shifts. * Running your own shifts in the General Managers absence., • Keeping the team motivated and bringing great energy to each and every shift!, • Managing customer expectations, always going above and beyond., • Assisting with weekly reports, shop orders and team appraisals and development. What are we looking for? • Someone who has at least one years' experience as an Assistant Manager, ideally within a fast-paced, casual dining setting., • Someone who has great knowledge of both food hygiene and health and safety procedures., • An enthusiastic team leader and motivator who is a real people person with exceptional interpersonal skills., • It would be advantageous if you have previously worked within a takeaway setting., • An ambitious individual who would love to progress to a General Manager in the near future! What's on offer: • Monthly bonus which is based on KPIs (after probation is passed), • 40-hour contract, we love to promote a great work-life balance!, • Option to have an hourly rate., • 28 days holiday., • Christmas Closure., • Loads of room for progression!, • Uniform and other merchandise to celebrate your milestones working with us., • Free pizza on shift and brilliant discounts for family and friends across all sites!, • Staff parties throughout the year., • Cycle to work scheme., • Tech scheme., • Hospitality Action's Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can't wait to hear from you! Pizza & Love, YSP https://yardsalepizza.com/

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  • Sports Therapist
    Sports Therapist
    1 month ago
    £60–£90 hourly
    Full-time
    London

    We’re looking for a passionate, motivated and personable Sports Therapist / Massage Therapist to join the team at London Massage & Movement. This role is ideal for someone who wants more than simply delivering back-to-back massage treatments. We’re looking for a therapist who is interested in understanding why clients are experiencing pain or movement problems and helping them progress through treatment, rehabilitation and ongoing maintenance. The Role You’ll work with a varied client base, ranging from people dealing with everyday aches, pains and postural issues through to gym-goers, runners and recreational and professional athletes. Depending on your qualifications and experience, your role may include: • Sports massage and deep tissue massage, • Injury assessment and treatment, • Movement and postural assessment, • Rehabilitation and corrective exercise, • Mobility and movement sessions, • Strength and conditioning-based rehabilitation, • Developing rehabilitation programmes, • Supporting clients returning to training and sport, • Ongoing maintenance and injury-prevention treatment, • Providing excellent client education and aftercare You’ll be responsible for managing your own clients while working as part of the wider LMM team. What We’re Looking For We want someone who is passionate about what they do and genuinely wants to continue developing as a therapist. You should be: • Professional, reliable and organised, • Friendly, confident and comfortable communicating with clients, • Passionate about health, movement, rehabilitation and performance, • Able to build strong long-term relationships with clients, • Comfortable working independently while also contributing to a team, • Willing to learn and develop your clinical skills, • Proactive about building and maintaining your client base, • Committed to delivering a consistently high standard of service Experience is valuable, but equally important to us is your attitude, personality and willingness to learn. Qualifications Applicants should hold a recognised qualification relevant to the position, such as Sports Massage, Sports Therapy or a similar therapy qualification. Additional qualifications or experience in rehabilitation, personal training, strength & conditioning, corrective exercise or movement assessment would be beneficial. Working at London Massage & Movement At LMM, we want therapists to have the opportunity to develop beyond the treatment table. Our approach combines hands-on therapy, movement, rehabilitation and strength & conditioning, allowing us to provide clients with a complete pathway from pain and injury through to returning to the activities they love. You’ll work alongside experienced therapists and coaches, with opportunities to discuss cases, learn from the team and continue developing your assessment, treatment and rehabilitation skills. We work with a broad range of clients, from the general population through to high-level and professional athletes, creating an environment where no two days are exactly the same. As the business continues to expand, there will also be opportunities for the right person to take on greater responsibility and develop their role within London Massage & Movement. What We Offer • An established and growing client base, • A professional treatment and rehabilitation environment, • Support with developing your client diary, • Opportunities for continued learning and mentoring, • Exposure to a wide range of clients and injuries, • The opportunity to integrate treatment and exercise rehabilitation, • A supportive and experienced team, • Opportunities to develop within a growing business, • Flexible working opportunities depending on the role, • A friendly, professional and ambitious working environment The Person Above everything, we want someone who fits the culture we’re building at LMM. You don’t need to know everything on day one. We value therapists who are curious, ask questions and want to continually improve. We want someone who takes pride in their work, cares about their clients and understands that great therapy isn’t just about what happens during the appointment – it’s about helping people achieve meaningful, long-term results. If you’re looking for an opportunity to build your client base, improve as a therapist and develop your career within a growing sports therapy, rehabilitation and performance business, we’d love to hear from you. Join London Massage & Movement and grow with us.

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  • D365 Test Manager
    D365 Test Manager
    2 months ago
    £80000–£90000 yearly
    Full-time
    Southall

    About the context The D365 Programme is a multi-year global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all regions. It aims to harmonise multiple regional ERPs existing globally, while respecting divisional operating models and business specificities. It will create a standardized, single global core ERP model, based on the SaaS Microsoft D365 F&O platform. AI and intelligent automation have become central pillars of the testing and quality strategy — enabling faster test preparation, more predictable execution, higher coverage, and significant cost optimisation across global and regional deployments. Your role We are seeking a forward-looking D365 Test Manager who will lead the Programme's global testing with a strong bias toward AI adoption, automation, and intelligent quality assurance. Although operating as a solo Test Manager, you will work closely with System Integrator (SI) partners who bring specialised automation capabilities, including AI-driven script generation, automated execution, and accelerator-based testing services. Your role is to ensure these partners deliver maximum value, quality, and efficiency — especially through automation that reduces manual effort and lowers testing cost. You will own the global testing framework, govern SAT and Regression Testing, and enable regions to execute SIT/UAT/OAT successfully — all while embedding AI into the testing lifecycle and continuously identifying opportunities for automation across scenarios, processes, and releases. The impact you can create AI & Automation Leadership (Top Objective) ▪ Establish an AI-first testing strategy for the Programme. ▪ Lead adoption of AI tools such as Lidana (automated script generation), Tosca (automated regression), and AI copilots within ADO. ▪ Identify automation opportunities across GCM and regional processes. ▪ Expand automation coverage to reduce manual testing cycles and cost. ▪ Integrate automated tests into CI/CD pipelines. ▪ Use AI analytics to predict risks and improve quality outcomes. Delivery Management (AI-Optimised Execution) ▪ Govern SAT and Global Regression Testing end-to-end. ▪ Align global teams and regions to AI-enhanced testing plans. ▪ Drive readiness across SAT → SIT → UAT → OAT → Go-Live. ▪ Use AI-augmented dashboards for visibility and forecasting. Partner Management – With an Automation-Focused Ecosystem ▪ Collaborate with SI partners who provide automation-led scripting and execution services. ▪ Ensure partners maximise AI accelerators and automation toolkits. ▪ Challenge estimates and validate automation opportunities.▪ Drive accountability for quality, automation throughput, and SLA adherence. Delivery Assurance & Quality Governance ▪ Maintain and evolve the global testing governance framework. ▪ Ensure AI-supported traceability and automated evidence. ▪ Monitor risks and defects with AI-generated insights. Testing Strategy & Global Governance (AI-Enabled) ▪ Own global testing strategy across all testing phases. ▪ Maintain AI-enhanced templates, playbooks, and ADO structures. ▪ Improve the framework using AI release insights. Regional Enablement – Regions Execute, You Govern & Guide ▪ Provide AI-supported guidance and readiness standards. ▪ Support regions during SIT/UAT/OAT and ensure adoption of automation where valuable. Regression Testing Ownership – AI-Powered Two-Layer Model ▪ Govern Global Regression (RT1) and support Regional Regression (RT2). ▪ Expand automated regression coverage. ▪ Use AI analytics to maintain and optimise the regression suite. Test Automation – Core Pillar of the Role ▪ Lead automation strategy and roadmap. ▪ Scale automated regression for Platform Updates and global releases. ▪ Integrate automated tests into pipelines. ▪ Increase automation coverage every release. Success criteria ▪ Test Strategy refined if necessary and deployed. ▪ Quality Gates enforced. ▪ Test Coverage => 100%. ▪ Defect Leakage => 0. Tools & ADO Excellence ▪ Improve ADO setup for planning, execution, and reporting. ▪ Use AI dashboards for predictive insights. ▪ Capture lessons learned through AI-driven analysis. Technical Skills ▪ Strong technical foundation in Microsoft Dynamics 365 Finance & Operations, with a deep understanding of multi-system ERP landscapes (iPaaS, Power Platform, regional integrations) and the ability to diagnose cross-system issues and dependencies. ▪ Expert-level proficiency in Azure DevOps (ADO) for end-to-end test governance: planning, execution tracking, defect lifecycle, analytics, and release readiness.▪ Advanced AI-enabled and automation-driven testing capabilities, including: Lidana for AI- accelerated script generation and scenario optimisation; Tosca (or equivalent) for automated end-to-end and regression testing, especially for Platform Updates and repeatable global processes. ▪ Proven ability to scale test automation, integrate automated suites into CI/CD pipelines, and apply AI insights to improve coverage and efficiency. ▪ Familiarity with Azure cloud services, modern integration patterns (API-based, event-driven, middleware orchestration), and cloud-native monitoring models. ▪ Strong delivery discipline using Smartsheet, MS Project, or equivalent tools for managing timelines, dependencies, and multi-team coordination. ▪ Experience working with global stakeholders, SMEs, product teams and partnering with top- tier SIs (Avanade, Capgemini, PwC, HSO). What you will bring ▪ 10+ years of ERP testing leadership in large, global, multi-region programmes (ideally D365 F&O), with strong command of SAT, SIT, UAT, OAT and Regression cycles. ▪ Extensive experience overseeing testing in highly integrated environments and driving risk management, dependency control, and issue resolution. ▪ A strong automation background, with hands-on experience using Lidana (or similar test scripting tools) and Tosca (or equivalent test execution tools) to accelerate test preparation, expand automation coverage, and validate Platform Updates. ▪ Demonstrated ability to embed automated tests into CI/CD, scale automation release-over- release, and foster an efficiency-focused testing culture. ▪ Strong communication, stakeholder management, and organisational skills, able to lead multiple testing cycles in fast-paced global environments. ▪ A continuous-improvement and analytical mindset, with focus on AI adoption, automation expansion, and quality-driven delivery. ▪ Professional certifications such as Prince2 Practitioner or PMP, with fluency in English (French is an advantage).

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