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hackajob is collaborating with AJ Bell to connect them with exceptional professionals for this role. \n Job Description \n We are looking for a Senior UX Researcher at AJ Bell to help shape the future of our D2C (Direct-to-consumer) experience. This is an exciting opportunity to shape the future of our products by helping AJ Bell better understand our customers and make smarter, insight-driven decisions that enhance their experience. \n Reporting to the UX Research Lead, you will lead complex, higher-risk, and strategically significant research across our D2C proposition, working closely with Product Managers, UX Designers, and other stakeholders to uncover meaningful insight and shape decision-making. \n Working within an established UX Research function, you will contribute to a growing body of customer understanding while helping to raise the quality, consistency and impact of research through your expertise and judgement. You will also collaborate with other insight and research specialists across AJ Bell, helping ensure that different perspectives on customer behaviour, needs, and opportunities inform better decisions across the business. \n This role combines hands-on research delivery with the opportunity to influence thinking, improve understanding of customer needs, and contribute to the continued maturity of UX Research at AJ Bell. \n Key responsibilities \n\n • Lead end-to-end UX research across complex or higher-risk problem spaces within our D2C proposition.\n, • Translate product, customer, and business challenges into clear and effective research approaches.\n, • Design and deliver qualitative and mixed-method research using the most appropriate methods for the context and research objectives.\n, • Work closely with Product Managers, UX Designers, and other stakeholders to ensure customer insight meaningfully informs decisions.\n, • Support colleagues in planning and conducting research where additional expertise or guidance is beneficial.\n, • Communicate research findings clearly and credibly, articulating evidence, implications, risks, opportunities, and trade-offs.\n, • Contribute research outputs to our research repository and help build a transparent, reusable understanding of customer needs and behaviours over time.\n, • Promote high standards of research quality, ethics, and customer-centred thinking through day-to-day practice and collaboration.\n\n About you \n\n • Significant experience planning and delivering UX research end-to-end within product, service, or digital environments.\n, • Strong qualitative research skills, with a proven ability to tackle complex or ambiguous research challenges.\n, • Experience selecting and applying appropriate research methods based on the needs of the problem rather than a preferred methodology.\n, • Excellent synthesis and storytelling skills, with the ability to translate evidence into clear and actionable insight.\n, • Confident working with stakeholders and influencing decisions through customer understanding and evidence.\n, • Strong judgement when operating in uncertain, complex, or higher-risk research contexts.\n, • Experience working within regulated, complex, or customer-facing industries would be beneficial but is not essential.\n, • Familiarity with modern research tools and platforms, including remote research and usability testing solutions.\n\n About AJ Bell \n At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. \n We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. \n Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. \n We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture. \n What we offer \n\n • 26 days holiday, increasing with service + buy/sell scheme + bank holidays\n, • 7% Pension with matched contributions\n, • Discretionary bonus scheme\n, • Share schemes (including free shares and BAYE)\n, • Health Cash Plan and discounted private healthcare\n, • Free onsite gym\n, • Enhanced family leave (subject to qualifying criteria)\n, • Travel and bike loan schemes\n, • Employee Assistance Programme\n\n Life at AJ Bell \n\n • Regular social events including summer and Christmas parties\n, • Learning and development opportunities tailored to you\n, • Casual dress code\n, • Friendly, supportive team environment\n\n Our ways of working \n We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. \n For new starters, there’s an initial period of full-time office working to help you settle in and build relationships. \n Inclusion & diversity \n We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. \n We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

We are looking for a Senior UX Researcher at AJ Bell to help shape the future of our D2C (Direct-to-consumer) experience. This is an exciting opportunity to shape the future of our products by helping AJ Bell better understand our customers and make smarter, insight-driven decisions that enhance their experience.Reporting to the UX Research Lead, you will lead complex, higher-risk, and strategically significant research across our D2C proposition, working closely with Product Managers, UX Designers, and other stakeholders to uncover meaningful insight and shape decision-making.Working within an established UX Research function, you will contribute to a growing body of customer understanding while helping to raise the quality, consistency and impact of research through your expertise and judgement. You will also collaborate with other insight and research specialists across AJ Bell, helping ensure that different perspectives on customer behaviour, needs, and opportunities inform better decisions across the business.This role combines hands-on research delivery with the opportunity to influence thinking, improve understanding of customer needs, and contribute to the continued maturity of UX Research at AJ Bell.Key responsibilitiesLead end-to-end UX research across complex or higher-risk problem spaces within our D2C proposition.Translate product, customer, and business challenges into clear and effective research approaches.Design and deliver qualitative and mixed-method research using the most appropriate methods for the context and research objectives.Work closely with Product Managers, UX Designers, and other stakeholders to ensure customer insight meaningfully informs decisions.Support colleagues in planning and conducting research where additional expertise or guidance is beneficial.Communicate research findings clearly and credibly, articulating evidence, implications, risks, opportunities, and trade-offs.Contribute research outputs to our research repository and help build a transparent, reusable understanding of customer needs and behaviours over time.Promote high standards of research quality, ethics, and customer-centred thinking through day-to-day practice and collaboration.About youSignificant experience planning and delivering UX research end-to-end within product, service, or digital environments.Strong qualitative research skills, with a proven ability to tackle complex or ambiguous research challenges.Experience selecting and applying appropriate research methods based on the needs of the problem rather than a preferred methodology.Excellent synthesis and storytelling skills, with the ability to translate evidence into clear and actionable insight.Confident working with stakeholders and influencing decisions through customer understanding and evidence.Strong judgement when operating in uncertain, complex, or higher-risk research contexts.Experience working within regulated, complex, or customer-facing industries would be beneficial but is not essential.Familiarity with modern research tools and platforms, including remote research and usability testing solutions.About AJ BellAt AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture.What we offer26 days holiday, increasing with service + buy/sell scheme + bank holidays7% Pension with matched contributionsDiscretionary bonus schemeShare schemes (including free shares and BAYE)Health Cash Plan and discounted private healthcareFree onsite gymEnhanced family leave (subject to qualifying criteria)Travel and bike loan schemesEmployee Assistance ProgrammeLife at AJ BellRegular social events including summer and Christmas partiesLearning and development opportunities tailored to youCasual dress codeFriendly, supportive team environmentOur ways of workingWe offer hybrid working, with a minimum of 50% of your working time per month spent in the office.For new starters, theres an initial period of full-time office working to help you settle in and build relationships.Inclusion & diversityWere committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.TPBN1_UKTJ

1 month ago Be among the first 25 applicants WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. WHAT WE STAND FOR: It's simple ... we want to help people confidently take control of their financial future, for interactive investor to go from strength to strength and be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate and encouraged to fight for what we believe is right for our customers, our teams, ourselves and interactive investor. PURPOSE OF ROLE: As a UX Research Lead, reporting to the UX Research Manager, you will be responsible for both leading a team of UX Researchers and driving research efforts. You will manage a diverse team of researchers across multiple squads, ensuring their professional growth and guiding them to deliver high-quality research. At the same time, you will actively design and conduct research using a variety of qualitative and quantitative methods to deepen our understanding of current and potential users, helping to create user experiences that are simple, intuitive, and high-performing. You will also collaborate closely with Product Managers to plan and deliver UX research roadmaps. You will work in a team alongside other UX professionals, who are leading the user-centric product transformation of a financial services business. It is an exciting role that will make a real difference within an industry that is ripe for better design thinking and a user-centered focus. Day to day, you'll be collaborating with UX Designers, UX Copywriters, UX Researchers, Data Analysts, CRO, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers, and stakeholders across the business. Your research insights will need to inform, influence, and support cross functional teams in their quest to understand more about our users, which in turn will be used to generate ideas and highlight opportunities for our roadmaps that will help champion user driven decisions and improve the user experience. *THIS ROLE IS BASED IN MANCHESTER AND WOULD REQUIRE YOU TO WORK FROM THE OFFICE THREE DAYS PER WEEK* Requirements KEY RESPONSIBILITIES: • Own the UXR Squad Roadmaps and oversee the work of UX researchers within your tribe, • Manage and lead a team of UX Researchers (Multi levels), • Provide continuous feedback and guidance to UX Researchers at all stages of the research process, • Ensure the timely delivery of high-quality work, supporting the squad in maintaining an agile workflow, • Work as part of the double diamond process, • Embed user research into our discovery and product development process working with Research, UX Designers, Analytics and the Product Owners and - Product Managers, • Deliver collaborative research sessions including set up, recruitment, moderation, data collection, analysis and debrief, • Bring stakeholders along the end to end research journey, making research visible and engaging, • Conduct primary and secondary user research using both quantitative and qualitative research methodologies, • Work closely with cross-functional teams to identify, prioritise and evaluate research topics, • Plan and implement user research strategies and methodologies with UX managers and other team leads, • Advocate research findings to diverse audiences through written and oral presentations, • Ability to ask and answer questions, gather, analyse and synthesise data, • Use a diverse set of UX research tools such as UserZoom, Hotjar, Usabilla and Contentsquare, • Provide support, guidance and coaching to designers, researchers, copy writers, product managers and UX & UI to up-skill them, and embed a user-first mindset, • Drive accessibility within the UX Research team, • Implement research insights across the organisation, • Ability to adapt to a changing environment SKILLS & EXPERIENCE REQUIRED: • Leadership & Mentoring skills, • Understand qualitative research methods, • Understand quantitative research methods, • User Research Methodologies such as User Interviews, Usability Testing, - -- Diary studies, Competitor Research, • Great communication skills, • A can-do, proactive attitude, • Ability to see patterns in research to help aid the designers, • Meticulous sense of detail and the ability to seek out simple solutions to - complex challenges, • Report writing, • Ability to recruit users / customers, • Confidence speaking with stakeholders, • Resilience, • Collaborative approach to working with cross disciplinary teams PERSONAL ATTRIBUTES: STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME • Clear communicator, • Strong team player, • Demonstrated passion and drive for delivering the best outcome, • Moving with speed - delivering faster and better, • Decisive and take ownership of outcomes, • Not afraid to challenge and be open to challenges, • Mid-Senior level, • Full-time, • Information Technology, • IT Services and IT Consulting Referrals increase your chances of interviewing at interactive investor by 2x Get notified about new User Experience Researcher jobs in Manchester, England, United Kingdom. Manchester, England, United Kingdom 1 hour ago Manchester Area, United Kingdom 2 hours ago Salford, England, United Kingdom 2 days ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 hours ago Oldham, England, United Kingdom 1 month ago Manchester, England, United Kingdom 4 hours ago Manchester, England, United Kingdom 1 month ago Bolton, England, United Kingdom 1 month ago Manchester Area, United Kingdom 3 days ago Halifax, England, United Kingdom 1 month ago Darwen, England, United Kingdom 1 month ago Blackburn, England, United Kingdom 1 month ago Warrington, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

1 month ago Be among the first 25 applicants WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. WHAT WE STAND FOR: It's simple ... we want to help people confidently take control of their financial future, for interactive investor to go from strength to strength and be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate and encouraged to fight for what we believe is right for our customers, our teams, ourselves and interactive investor. PURPOSE OF ROLE: As a UX Research Lead, reporting to the UX Research Manager, you will be responsible for both leading a team of UX Researchers and driving research efforts. You will manage a diverse team of researchers across multiple squads, ensuring their professional growth and guiding them to deliver high-quality research. At the same time, you will actively design and conduct research using a variety of qualitative and quantitative methods to deepen our understanding of current and potential users, helping to create user experiences that are simple, intuitive, and high-performing. You will also collaborate closely with Product Managers to plan and deliver UX research roadmaps. You will work in a team alongside other UX professionals, who are leading the user-centric product transformation of a financial services business. It is an exciting role that will make a real difference within an industry that is ripe for better design thinking and a user-centered focus. Day to day, you'll be collaborating with UX Designers, UX Copywriters, UX Researchers, Data Analysts, CRO, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers, and stakeholders across the business. Your research insights will need to inform, influence, and support cross functional teams in their quest to understand more about our users, which in turn will be used to generate ideas and highlight opportunities for our roadmaps that will help champion user driven decisions and improve the user experience. *THIS ROLE IS BASED IN MANCHESTER AND WOULD REQUIRE YOU TO WORK FROM THE OFFICE THREE DAYS PER WEEK* Requirements KEY RESPONSIBILITIES: • Own the UXR Squad Roadmaps and oversee the work of UX researchers within your tribe, • Manage and lead a team of UX Researchers (Multi levels), • Provide continuous feedback and guidance to UX Researchers at all stages of the research process, • Ensure the timely delivery of high-quality work, supporting the squad in maintaining an agile workflow, • Work as part of the double diamond process, • Embed user research into our discovery and product development process working with Research, UX Designers, Analytics and the Product Owners and - Product Managers, • Deliver collaborative research sessions including set up, recruitment, moderation, data collection, analysis and debrief, • Bring stakeholders along the end to end research journey, making research visible and engaging, • Conduct primary and secondary user research using both quantitative and qualitative research methodologies, • Work closely with cross-functional teams to identify, prioritise and evaluate research topics, • Plan and implement user research strategies and methodologies with UX managers and other team leads, • Advocate research findings to diverse audiences through written and oral presentations, • Ability to ask and answer questions, gather, analyse and synthesise data, • Use a diverse set of UX research tools such as UserZoom, Hotjar, Usabilla and Contentsquare, • Provide support, guidance and coaching to designers, researchers, copy writers, product managers and UX & UI to up-skill them, and embed a user-first mindset, • Drive accessibility within the UX Research team, • Implement research insights across the organisation, • Ability to adapt to a changing environment SKILLS & EXPERIENCE REQUIRED: • Leadership & Mentoring skills, • Understand qualitative research methods, • Understand quantitative research methods, • User Research Methodologies such as User Interviews, Usability Testing, - -- Diary studies, Competitor Research, • Great communication skills, • A can-do, proactive attitude, • Ability to see patterns in research to help aid the designers, • Meticulous sense of detail and the ability to seek out simple solutions to - complex challenges, • Report writing, • Ability to recruit users / customers, • Confidence speaking with stakeholders, • Resilience, • Collaborative approach to working with cross disciplinary teams PERSONAL ATTRIBUTES: STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME • Clear communicator, • Strong team player, • Demonstrated passion and drive for delivering the best outcome, • Moving with speed - delivering faster and better, • Decisive and take ownership of outcomes, • Not afraid to challenge and be open to challenges, • Mid-Senior level, • Full-time, • Information Technology, • IT Services and IT Consulting Referrals increase your chances of interviewing at interactive investor by 2x Get notified about new User Experience Researcher jobs in Manchester, England, United Kingdom. Manchester, England, United Kingdom 1 hour ago Manchester Area, United Kingdom 2 hours ago Salford, England, United Kingdom 2 days ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 hours ago Oldham, England, United Kingdom 1 month ago Manchester, England, United Kingdom 4 hours ago Manchester, England, United Kingdom 1 month ago Bolton, England, United Kingdom 1 month ago Manchester Area, United Kingdom 3 days ago Halifax, England, United Kingdom 1 month ago Darwen, England, United Kingdom 1 month ago Blackburn, England, United Kingdom 1 month ago Warrington, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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