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Location for this position is flexible, we are accepting candidates who are able to work Hybrid 2 days in the office in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impactIf you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid 2 days in the office in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impactIf you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Senior Customer Experience Researcher | Hybrid working | London Our client is a household name operating at serious scale, with a customer base in the millions and a growing commitment to putting insight at the heart of how they work. This isn't a team where research gets filed away; it directly influences strategy, shapes services, and drives measurable change. This is a senior role with genuine scope. You'll partner with CX and Experience Design leaders, working across a large and complex organisation where your findings will reach the rooms where decisions get made. What you'll be doing You'll lead on how the organisation uses customer insight to map journeys, surface risks, and identify high-impact opportunities. You'll help set the bar for how research informs strategy and design across the business. Day to day, you will: • Lead end-to-end research programmes that directly shape CX strategy and customer journey mapping, • Deliver clear, evidence-based recommendations using primary and secondary research, • Synthesise insight into frameworks, principles and narratives that define what great looks like, • Produce high-impact CX performance reporting that drives transformation at senior level, • Work closely with CX Strategy leads, Service Designers, and senior stakeholders You're a senior researcher who turns complex, multi-source data into insight that actually moves things. You think strategically, thrive in Agile environments, and are comfortable influencing at senior levels. You'll also have: • Proven ability to define and apply CX metrics including NPS, CSAT, CES and Voice of Customer, • Advanced skills in data collection and measurement across digital and non-digital touchpoints, • Experience mapping customer pain points using diverse data sources to drive customer and business impact, • A track record of building tools and processes that embed consistent, high-quality insight across an organisation, • Experience independently leading research programmes, including management of external agencies, • Advanced knowledge of CX research methods: depth interviews, surveys, focus groups, intercept studies, and always-on research, • Strategic influence: your research shapes decisions that affect millions of customers, • Scale and complexity that makes the work genuinely interesting, • End-to-end ownership of programmes with real autonomy

Job Title:Senior UX Researcher - Technical Products Location: London - once a week in the office Salary/Rate: £690 per day inside IR35 Start Date: 08/06/2026 Job Type: Contract - 3 months initially Company Introduction We have an exciting opportunity now available with one of our sector-leading publishing clients! They are currently looking for a skilled Senior UX Researcher to join their team for an initial three-month contract. Job Responsibilities/Objectives You'll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You'll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you'll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors. Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions. Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research docu...

Seeking a lead User Experience Consultant & Researcher to drive a high-profile Public Sector Defence project. You will bridge the gap between senior MOD stakeholders and technical developers to deliver a mission-critical application. The Details * Rate: £700 - £725 per day (Inside IR35) * Clearance: Active MOD SC Required (DV Preferred) * Location: Hybrid (Remote with 4-5 days/month in London/South) * Nationality: UK Nationals Only The Role * Lead user research via interviews and workshops with senior military and civilian stakeholders. * Translate complex personas and user journeys into high-fidelity wireframes and prototypes using Figma. * Collaborate with React (TypeScript) developers to ensure design-to-code alignment. * Maintain design systems focused on WCAG accessibility and Core Web Vitals. Essential Experience * Defence/Public Sector: Proven track record delivering UX in complex government environments. * Technical Stack: Proficiency in Figma and awareness of React/TypeScript components. * Agile Delivery: Expert user of Jira, Confluence, and Slack.<...

We’re growing the team and are now looking for another experienced researcher to join our team. Responsibilities * Work with Design, Product, and other Researchers to prioritise research opportunities in a fast‑paced, rapidly changing environment. Strong communication and interpersonal skills, w

Hitachi Solutions is seeking an experienced user research contractor to support initiatives in digital transformation for both commercial and public sector clients.You will play a crucial role in planning and conducting user research activities, analyzing findings, and providing insights to cross-fu

A leading UK technology consultancy is seeking a Lead User Researcher to join their Design and Research team. The role focuses on planning and leading user research projects across various stages of delivery, collaborating closely with clients and teams, and mentoring researchers.

ON Next Energy Limited is seeking a talented Digital UX Researcher (Web & App) for a 12-month fixed-term contract in London. You will lead UX research across web and app platforms, ensuring insights influence product design. Ideal candidates have a background in UX research, excellent communication

A leading consulting firm in the UK is seeking a User Researcher to join their multidisciplinary team.

Women in Data® is seeking a Digital UX Researcher (Web & App) for a 12-month fixed contract based in London with hybrid working.

A tech consultancy in the UK is seeking two Senior User Researchers to shape digital government services affecting millions.

A leading technology firm in London is seeking a User Researcher to enhance user-centred practices.

As a UX Researcher, you will join a motivated team dedicated to creating seamless, customer‑centric digital experiences across Virgin Media and O2. Act as a UX research expert, advising on the most appropriate tools/methodologies to solve business problems. Support Product Managers, UX designers a

Not a pure UX research role detached from delivery. This is not a traditional UX role. Help establish UX, research, and adoption as a core capability within Unity.

A modern advisory firm in Westminster is seeking a UX Researcher to develop and implement strategies for AI product adoption.

In this role, you will deliver impactful user research for high-transactional websites such as Virgin Media and O2. You will manage user research projects, providing insights that drive exceptional customer experiences across web and app platforms.

Are you wanting to join a global leader in information, analytics, and research technology, an organisation that empowers universities, governments, and research institutions worldwide?! Their products support the full academic and research lifecycle, from faculty management and research assessment to strategic planning and academic discovery. You will sit within a major Academic & Government division focused on building intelligent, purpose‑driven technology that helps institutions navigate complexity, demonstrate impact, and drive meaningful outcomes across teaching, research, and strategy. You’ll be joining a mission‑driven environment where your work contributes to advancing science, improving education, and supporting a more sustainable future. This is a high‑impact Senior UX Researcher contract where you’ll shape the research direction for a full product line or business area. You’ll lead discovery, define research strategy, and uncover insights that directly influence product decisions, user experience, and long‑term vision. You’ll also play a key role in supporting and mentoring other researchers, helping strengthen the overall research practice. This contract is ideal for someone who enjoys autonomy, strategic influence, and working across complex user ecosystems. What You’ll Bring Deep expertise in UX research methods, tools, and best practices. Experience designing and leading end‑to‑end research programmes. Strong analytical and problem‑solving skills, with the ability to synthesise complex information. Ability to influence stakeholders and align teams around user‑centred thinking. A collaborative mindset and strong communication skills. Experience working in complex product ecosystems or research‑heavy environments is a plus. A degree in Psychology, HCI, UX, Product Design, or a related field is preferred but not essential. If you’d like to be considered, I’d love to speak with you. This role will move quickly due to an upcoming handover, so early applications are encouraged

Job Title:Senior UX Researcher - Publishing Industry - London Location: London - once or twice a week in the office (candidates must be able to attend the office 5 days per week if needed) Salary/Rate: £690 per day inside IR35 Start Date: 08/06/2026 Job Type: Contract - 3 to 6 months Company Introduction We have an exciting opportunity now available with one of our sector-leading publishing clients! They are currently looking for a skilled Senior UX Researcher to join their team for an initial three-month contract. Candidates must be able to interview next Thursday and available to start on 1st June. Job Responsibilities/Objectives You'll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You'll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you?ll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors. Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions. Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity. Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making. Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams. Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work. Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges. Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities. Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding. Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation. Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion.Required Skills/Experience The ideal candidate will have the following: Deep understanding of UX research best practices and tools. Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics. Build strong relationships across teams and functions, fostering collaboration in research and design efforts. Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. Previous publishing industry experience could be beneficial. Strong experience with qualitative and quantitative research Experience of working on legacy systems beneficialIf you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement

Senior UX Researcher - Store Experience (Cash Management). Join our client in a pivotal role as a Senior UX Researcher, where you will support a vital cash management transformation programme impacting store colleagues across the UK. Senior‑level UX Research experience with complex digital product

The AIUX Team is cross‑functional and consists of Designers, UX Program Managers, Engineers, Product Managers, Researchers, and more. You will be responsible for UXR activities like scoping strategic learning programs, helping the team meet exploration milestones, and helping to define and embody

Utility Warehouse Limited is looking for a Senior UX Researcher to lead end-to-end research and advocate for user needs. The ideal candidate has over 5 years of UX Research experience and deep knowledge of qualitative and quantitative research methods.

ON Next is seeking a talented Digital UX Researcher (Web & App) to join their Digital Go-To-Market team in London. This role involves planning and analyzing UX research to inform product design. The ideal candidate has proven experience in UX research, the ability to manage independent projects, and

Leverage AI-powered tools and workflows to accelerate research operations, synthesis, and insight generation, helping scale the impact of UX research across the team. Operate with a high level of autonomy as the dedicated researcher on the team, helping establish how research informs decision-making

We are growing the team and are looking for an experienced researcher to join us. Work with Design, Product, and other Researchers to prioritise research opportunities in a fast‑paced, rapidly changing environment.

JPMorganChase is seeking an experienced Researcher for its Personal Investing team in Greater London.

Agoda is seeking an experienced UX Researcher to lead end-to-end research processes, informing product design and strategy.

Google DeepMind seeks a User Researcher Contractor to join their London team for a 12-month period.

This role is ideal for a researcher who has mastered the craft of quantitative UX and wants to apply it at scale. Own Super's UX metrics framework and in-product survey tool: define the canonical set of product experience KPIs, establish baseline benchmarks, and publish regular tracker reports consu

UX Researcher or User Researcher in an agency, consultancy, or product‑led environment. As a Senior UX Researcher at TCS Interactive, you will play a key role within the product design organisation, helping to shape user‑centred digital products through thoughtful, well‑executed research. As a

A leading health & fitness app is seeking a Senior UX Researcher to drive user acquisition and retention through in-depth research. The ideal candidate will have over 5 years of experience in UX research within a B2C environment, with strong skills in communication and project management.

Pontoon is seeking a Senior UX Researcher to lead UX research for the cash management transformation programme in the UK. The role requires senior-level experience in UX research, focusing on understanding user groups and delivering actionable insights.

Wealth Wizards Limited is seeking a User Researcher to join their design team remotely.

Tata Consultancy Services is looking for a Senior UX Researcher to join TCS Interactive in Greater London. The ideal candidate will have over 6 years of experience, a strong knowledge of UX methodologies, and the ability to communicate findings effectively.

We’re growing the team and are now looking for another experienced researcher to join our team. Work with Design, Product, and other Researchers to prioritize research opportunities in a fast‑paced, rapidly changing environment.

A leading health and fitness app in the United Kingdom seeks a Senior UX Researcher to drive user acquisition, retention, and monetisation through effective research. This role demands at least 5 years of UX research experience in a B2C product environment, strong communication skills, and expertise

User Experience Researcher (UXR) in Greater London.

This role involves working with diverse teams to create customer-centric investment products.Candidates should be skilled in exploratory and evaluative research methodologies and passionate about improving investment experiences.A Bachelor’s degree in a relevant field is required, along with the a

A leading automotive consultancy in the UK is seeking an Automotive UX Engineer/Researcher passionate about user testing. This role involves planning and executing UX testing for innovative vehicles and collaborating with a dedicated design team.

Contribute significantly to our Quantitative User Experience Researcher (UXR) program in alignment with business priorities with a focus on developing AI-integrated workflows for UXers, substantively understanding user behaviors across a large spectrum of merchants from SMBs to large retailers acros

A leading advisory firm in Greater London seeks a highly capable UX Researcher to drive the adoption of AI-powered products.

Contribute significantly to our Quantitative User Experience Researcher (UXR) program in alignment with business priorities with a focus on developing AI-integrated workflows for UXers, substantively understanding user behaviors across a large spectrum of merchants from SMBs to large retailers acros