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Alchelyst is a client solutions and infrastructure partner for private markets asset managers. Purpose-built for the expanding demands and sophistication of global private markets, the firm offers a comprehensive managed service offering that can support GPs, private wealth funds and investors. Alchelyst has offices in the US, Ireland, UK, Luxembourg and India. We're seeking an Information Security Lead to join Alchelyst as our first dedicated in-house information security hire. Working closely with strategic security advisors, internal teams, and third-party vendors, you'll own the day-to-day operation, strengthening, and continuous improvement of our security posture — turning risk-appetite guidance into concrete, working controls across our proprietary Aurum platform and the growing ecosystem of vendors and partners that supports it. It's a broad remit by design. As the first dedicated hire in this space, you'll help shape priorities as much as execute against them, with security operations and policy and culture as the immediate focus, and vendor accountability and the strategic build-out of the function following close behind. We're looking for someone who wants to build something and leave a mark, not just maintain someone else's system. You're pragmatic — you know the difference between a real risk and a compliance-checkbox risk — and you're comfortable navigating ambiguity, since this role's priorities will take shape as you settle in rather than arriving pre-defined. • Own execution of security improvements and control enhancements across cloud infrastructure, identity, and integration layers., • Run technical security operations: monitoring, incident response, vulnerability management, and access reviews across cloud and network infrastructure., • Maintain and evolve security policies and standards, and drive adoption across engineering and vendor teams., • Partner with Engineering on security development practices — tooling, training, and best practices — so policies translate into day-to-day engineering work., • Build lightweight, practical security awareness across a non-technical workforce., • Support regulatory and audit readiness across regulatory obligations spanning all jurisdictions and entities and contribute into client due-diligence requests., • Contribute technical input into emerging AI/agentic tooling initiatives from a security standpoint., • Act as primary internal point of contact for third-party security services firms — advisory, vulnerability management, penetration testing — acting as the operational bridge that turns their risk-appetite guidance into concrete controls and projects, and ensuring findings are tracked, prioritized, and resolved., • Manage the broader security vendor ecosystem, including managed service providers and application/platform vendors., • Continuously monitor Alchelyst's evolving security needs, ensuring the information security function itself adapts and grows in step with the business — recommending changes in tooling, resourcing, or process as the firm scales., • 8+ years in information security, with strong hands-on Security Operations experience; exposure to governance and compliance is a plus, though deep policy-authorship experience is not required., • Experience in a regulated financial services or fund administration context is a strong plus., • Experience working with external security partners — for example, penetration testing providers or managed security services — including reviewing findings and holding them to agreed resolution timelines; broad multi-vendor ecosystem exposure is a plus but not essential., • Comfortable operating in modern cloud environments, supporting a distributed and mobile workforce., • Within 90 Days: Understands the technology estate, current improvement priorities, and vendor relationships. Establishes working cadences with third-party security firms and internal teams. Begins delivering priority security enhancements., • Within 6 Months: Owns the security improvement program end-to-end, with clear tracking and vendor accountability. Policies and standards are being actively adopted across engineering. Security awareness activity is underway across the wider firm., • Within 12 Months: Recognized as the internal owner of day-to-day security across the firm. Has proposed and begun implementing changes to tooling, resourcing, or process to keep pace with business growth. Regulatory and client due diligence requests are handled smoothly and with confidence., • Ongoing: Consistently ensures security and compliance across both platforms and operations. Champions a pragmatic, risk-based security culture across a non-technical workforce. This position is open across multiple locations. The expected annual base salary range for this position is €95,000–€145,000 (Dublin), £100,000–£150,000 (London), and $180,000–$240,000 (New York). Ranges reflect job function, level, and geographic market, and are provided in compliance with applicable local salary disclosure requirements. Final compensation is determined based on a candidate's experience and qualifications and may vary from the ranges listed. #J-18808-Ljbffr

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Manager - Digital Product Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. About the Role As a Senior Manager in our Product team, you will lead the strategic vision, discovery, and execution of innovative digital products that drive core business growth and deliver distinct market positioning. Operating within a highly regulated consumer credit environment, you will bridge high-level commercial orientation with technical depth to navigate complex trade-offs, optimise resource allocation, and foster platform capabilities. You will inspire cross-functional teams, partner closely with engineering, and foster junior talent across our product organisation. What You’ll Do Strategic Vision & Execution Autonomously lead the discovery, definition, and route to market of innovative digital products and feature sets that drive key business outcomes. Develop 18 month + product visions to senior stakeholders and multidisciplinary delivery teams. Drive market positioning to maintain product relevance and a distinct advantage. Navigate trade-offs across the product portfolio to optimise resource allocation and market impact. Move seamlessly between high-level strategic orientation and technical details to make sound trade-off decisions in delivery and resourcing. Capability Building & Tech Pioneer Champion resilient, extensible, and reusable platform capabilities (APIs, Cloud infrastructure, and modern data architectures) that ensure scalability and a competitive advantage. Partner closely with engineering teams to challenge and inform technological choices that enable both near-term value delivery and long-term modernization. Unblock engineering momentum by bringing clarity to ambiguous problem spaces and refining delivery pipelines. Human-Centered Product Discovery Embed and reinforce a human-centered approach, obsessing over consumer needs to reimagine digital interactions. Translate deep customer research, analytics, and user testing into actionable product backlogs and design solutions. Define robust success metrics and customer-driven acceptance criteria to measure product impact and performance post-launch. Commercial & Business Focus Leverage data, business analytics, and operational rigor to ensure high-quality product performance and well-managed execution within a highly regulated consumer credit landscape. Partner with teams across the business to track performance, manage pace, balance product trade-offs and maximise investment Collaborative Leadership Influence and inspire senior stakeholders and delivery partners through articulate, authentic, and data-backed communication. Actively engage with our product organisation by contributing to the broader community at Capital One, fostering and evolving our junior talent. What You’ll Bring Product Expertise: Proven track record in digital product management delivering scalable consumer-facing products or platform capabilities in tech, FinTech, or regulated industries. Strategic Orientation: Ability to conceptualise complex problems, identify levers for growth, and align long-term product strategy with iterative execution. Technical Acumen: Strong comfort with technology concepts (cloud, microservices, APIs, data pipelines) and an ability to collaborate effectively with software engineers to unleash delivery. Data-Driven & Commercial Mindset: Demonstrated success using quantitative metrics, customer insights, and commercial thinking to guide roadmap prioritization. Influential Communication: Exceptional communication and partnership skills, with the ability to build trust, challenge status quo thinking, and align cross-functional teams around a shared vision. Agile Leadership: Significant experience leading cross-functional teams in agile, test-and-learn product environments. Where and how you'll work This is a permanent position based in our Nottingham or London office . We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xcunqrw Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireQuality Assurance Process Manager (Associate) Our Mission The information below covers the role requirements, expected candidate experience, and accompanying qualifications. We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. About the role This is an opportunity to join a vibrant, fast-paced team, providing quality assurance and actionable insights across the business. You will ensure the Quality Assurance process and change initiatives are well managed and help mitigate risk. This is an individual contributor role, but you will support skills development, and drive high performance through effective coaching and mentorship across the team. What you'll do Monitoring & Validation: Monitor complex, high-risk workstreams requiring strong judgement skills across multiple channels, conduct reperformance testing, and evaluate outcomes to ensure process adherence, accuracy, and regulatory alignment. Process & Change Management: Drive the design, maintenance, and governance of frontline QA methodologies and process frameworks. You will proactively assess the impact of strategic and operational changes, embedding robust controls and collaborating across teams to ensure change is managed safely, smoothly, and effectively. Stakeholder Engagement & Insights: Drive business-wide performance by leading robust calibration sessions, conducting deep-dive root-cause analyses, and delivering high-value insights to operational and cross-functional leaders to continuously elevate quality standards. Coaching & Onboarding: Design and lead comprehensive onboarding frameworks for new QA hires, driving rapid time-to-competency and standardising evaluation standards across the team. Provide structured mentorship, ongoing coaching, and targeted upskilling to cultivate a culture of quality excellence and maximise overall team performance. Governance & Performance: Track departmental deliverables and SLAs, manage QA monitoring platforms, and resolve process breakdowns through structured problem-solving techniques. The skills and experience you need QA & Regulatory Expertise: Proven experience within Quality Assurance and an in-depth understanding of QA frameworks, monitoring platforms, and conduct risk within a regulated industry. Data Analysis & Problem Solving: Strong capability to analyse complex data, perform root-cause analysis, and make balanced recommendations that optimize both customer outcomes and business needs. Stakeholder Management & Calibration: Experience building collaborative relationships with senior stakeholders, delivering concise reporting, and leading balanced calibration sessions across departments. Coaching & Capability Building: Demonstrated track record of mentoring, onboarding, and upskilling team members to maintain high performance standards and support talent development. Autonomy & Governance: Exceptional organisational skills with a self-starter mindset, alongside experience handling risk management, process governance, and control testing. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xcunqrw Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Process Manager - Financial Crime About the role As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams. What you'll do Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics. Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed. Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team. Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns. Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process.. The skills and experience you need Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable. Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls. Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects. Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams. Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xcunqrw Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Data Steward Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. About the Role Data sits at the very heart of everything we do at Capital One, and establishing a robust data foundation is a key enabler for our strategic initiatives across both the Enterprise and the UK division. With a multitude of systems capturing, storing, and processing data, our goal is to drive operations and analytics that help our customers and associates succeed. As we scale up our AI solutions, ensuring a thorough understanding of the data the UK business creates and uses is more crucial than ever. This role is essential for maintaining a well-managed business, giving decision-makers absolute confidence that their data is available and of the highest quality. We are seeking an energetic individual to bridge the gap between data and the wider business, delivering well-governed, impactful data that drives real value for our stakeholders. What You'll Do Champion Data Governance: Act as the focal point for data governance and stewardship within the UK business, ensuring data is managed through its entire lifecycle and treated as a true corporate asset. Support Data Owners: Manage day-to-day data activities on behalf of Accountable Executives and Senior Leaders who act as the designated ‘Data Owners’. Enhance Data Quality: Drive actionable improvements to data quality and enrichment, focusing on the most critical data first and tracking the tangible ‘value-add’ with data consumers. Ensure Compliance & Transparency: Maintain complete metadata, data descriptions, and lineage while ensuring data is correctly classified, protected, and compliant with GDPR and internal security protocols. Manage Risk & Alignment: Engage with stakeholders to agree on common data definitions, whilst proactively flagging data risks or control issues to relevant risk and governance committees. The Skills and Experience You Need Stakeholder Influence & Collaboration: Excellent communication and relationship-building skills, with a proven ability to influence across teams and drive cultural change. Data Storytelling: Ability to translate complex data concepts into plain language, summarising information effectively and tailoring communications for diverse audiences. Critical Thinking & Problem Solving: A natural analytical mindset with the ability to resolve complex data issues, identify trends, and take ownership of problem resolution. Strategic Prioritisation: Ability to focus on high-value data tasks, piecing together data management practices to enable key strategic initiatives, including AI solutions. Active Listening: Strong active listening skills to deeply understand stakeholder requirements and naturalise a data-centric culture across the division. Desirable Experience Data Frameworks: Familiarity with recognised industry data management frameworks such as DAMA or DCAM. Data Modelling & Governance: Understanding of data governance principles, business glossaries, and how data flows via logical and physical data models. Data Maturity Assessment: Experience evaluating data maturity and providing recommendations to align current capabilities with long-term strategic goals. Technical Proficiency: Practical experience with SQL, particularly within Snowflake database environments. Cloud Infrastructure: A general understanding of cloud resources, specifically AWS architectures. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Apply (by clicking the relevant button) after checking through all the related job information below. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xcunqrw Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireProcess Manager - Payments & Customer Fulfilment About this role: We're looking for a Principal Associate Process Manager to join our Customer Fulfilment Process Management Team. You will be responsible for driving end-to-end process excellence, proactively mitigating risk, leading complex problem-solving initiatives and delivering significant improvements to meet business goals. You will specialise in the management of payments, customer communications, card issuance, and incoming mail processes, ensuring that our operations are resilient, compliant, and continuously improving. What you’ll do: Take ownership for the day to day management of the processes ensuring Critical to Quality (CTQs) metrics are met, issues are managed quickly and effectively and performance is regularly reported Proactively manage the risk profile of the process. Design and implement processes with robust control frameworks to ensure a well-managed process environment Advise and influence complex business changes, partnering with teams across the organisation, to ensure the customer and Operations are set up for success Leverage advanced process management methodologies (e.g., Lean, Six Sigma, Root Cause Analysis) to solve complex problems and identify cost and time efficiencies Analyse and translate data into robust business cases, which evidence the impact of opportunities, before seeing them through to fruition Lead through others, setting stretching process goals while empowering and coaching the team to develop and achieve them What we’re looking for: Experience in understanding complex operational processes, systems and technologies at pace A skilled problem solver, with experience in root cause analysis to gain insights and solve problems Have managed key strategic process redesign, process improvements or continuous improvements Strong communication skills, both written and verbal, and excellent influencing skills with the ability to operate effectively at multiple levels across the organisation A strong decision maker, with the ability to combine business experience and insights from a range of sources to make effective recommendations and influence senior stakeholders Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xcunqrw Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Talent Acquisition Partner - Software Engineering Job Title: Senior Talent Acquisition Partner - Software Engineering Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. About this role Are you a highly strategic, Senior Software Engineering recruiter ready to directly influence the growth of a leading financial technology organization? This is a high-impact, full-lifecycle role where you will partner directly with Engineering leaders to solve complex talent challenges, amplify our brand, and secure top software engineering talent. What You'll Drive This position goes beyond filling roles; you will be the market expert and the strategic engine behind our growth. Strategic Talent Acquisition: Develop and execute innovative, long-term sourcing and attraction strategies to build robust pipelines of high-calibre software engineering talent, solving for both immediate demand and future organizational needs. Engineering Leadership Partnership: Serve as a trusted advisor to engineering leaders, leveraging your deep market knowledge of the software engineering market to influence hiring models, compensation strategy, and the long-term talent quality bar. Data-Driven Influence: Utilize market insights and recruiting data to inform and influence organizational decisions related to talent benchmarking, search strategy, and pipeline investment. Culture & Brand Activation: Lead our presence in the Nottingham tech community. You will own the strategy for hosting engineering user groups at our Nottingham office and spearhead our impactful presence at major industry conferences. World-Class Candidate Experience: Create inspiring, high-touch experiences for every engineering candidate, focusing on powerful storytelling that connects top talent directly to our mission and technical challenges. Recruiting Innovation: Stay ahead of the curve on emerging sourcing techniques, interview innovations, and the evolving dynamics of the wider UK engineering market to ensure we maintain a competitive edge. What You’ll Bring Deep Domain Expertise: Proven track record as a full-lifecycle recruiter with a deep, nuanced understanding of the Midlands software engineering landscape Strategic & Consultative Approach: Ability to move beyond tactical recruiting to think strategically about talent challenges, advise senior stakeholders, and shape organizational hiring strategy. Community Building: Experience in leveraging community involvement (meetups, conferences, thought leadership) to build an authentic employment brand and generate pipelines. Exceptional Stakeholder Management: Highly effective communication and relationship-building skills to partner with busy hiring managers and provide a world-class experience to candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xcunqrw Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireProcess Excellence Advisor Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. About the role As a Process Architecture and Governance Lead, you will be accountable for ensuring robust process documentation, governance, and performance monitoring across all functional areas. Operating autonomously, you will lead, plan, and deliver end-to-end process mapping and governance initiatives across the UK business. You will play a key role in fostering a culture of continuous improvement and sound risk management, driving process optimisation initiatives while empowering the wider team. Furthermore, you will have the autonomy to champion AI-driven process optimisation, ensuring our business scales effectively through smart technology. What you'll do Establish Frameworks & Standards: Define and implement frameworks for process documentation and monitoring across the UK business, embedding standardised documentation to eliminate departmental silos. Deliver End-to-End Projects: Manage process-related projects from initial discovery through to successful launch, which includes documenting new processes and identifying performance gaps to keep the business "well-managed". Upskill & Coach Teams: Create and lead workshops to train, coach, and upskill Process Managers in process excellence tools and methodologies. Influence Stakeholders: Actively influence and constructively challenge senior stakeholders and Product Owners across the business to safeguard process integrity. Drive AI Optimisation: Actively experiment with and refine how process maps are structured, ensuring unstructured business data is formatted so LLMs and AI querying tools can parse it effectively to maximise high-quality, automated insights. The skills and experience you need Process & Governance Expertise: Solid experience in process management, process improvement methodologies, and risk/governance frameworks, ideally supported by an awareness of Lean / Six Sigma tools. Analytical Problem Solving: Strong analytical skills and the ability to apply 80/20 thinking to complex process problems, successfully balancing rapid throughput with robust risk management. Stakeholder Management: Exceptional communication skills with a proven ability to build strong relationships, influence teams, and constructively challenge senior stakeholders. AI & Data Literacy: A genuine passion for emerging AI technologies, with an understanding of how to structure process maps to maximise the precision and reliability of AI-generated continuous improvement recommendations. Training Delivery: Highly organised with demonstrated experience in delivering training or workshops to groups either face-to-face or online. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Interested in this role You can find all the relevant information in the description below. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xcunqrw Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireAML and Sanctions Compliance Program Advisory - Principal Associate Job Title: AML and Sanctions Compliance Program Advisory - Principal Associate Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. About the Role An opportunity exists for a seasoned financial crime professional to join the AML and Sanctions Compliance function. Reporting directly to the UK MLRO, this role is critical to ensuring safe business growth by designing, co-ordinating, and implementing a robust AML and Sanctions risk management programme. The successful candidate will take ownership of the end-to-end control environment, ensuring the framework is highly effective from initial onboarding through to ongoing transaction monitoring. What You'll Do Driving the AML Work Programme Build the framework: Design and implement bespoke, risk-based processes focusing heavily on Customer Due Diligence (CDD), including identifying and verifying legal entities, UBOs, Directors, and PSCs, as well as Sanctions and PEP screening, and Transaction Monitoring (TM). Keep the wheels turning: Ensure key AML projects, system implementations, and compliance reports are delivered accurately and on time. Document and define: Take ownership of writing and updating policies, procedures, and annual training so they remain practical and fit for purpose. Raise the bar: Use Quality Assurance as a coaching tool, providing actionable feedback to improve our overall SAR quality. Strengthening the Control Environment Maintain the standard: Keep AML and Sanctions requirements, as well as testing plans, strictly aligned with UK regulatory standards and JMLSG guidance. Test the defences: Execute 2nd-line assurance to catch vulnerabilities in screening or TM rules before they become regulatory breaches. Fix what’s broken: Take the lead on resolving risk events, tuning monitoring rules, and making sure audit findings are properly closed out. Build trust: Foster relationships across the business where operational stakeholders proactively reach out when a control isn’t working as intended. Look at the big picture: Dig into first line functions to ensure their frontline AML checks are comprehensive and effective. Handling Complex Escalations The final set of eyes: Provide credible challenge to first-line CDD processes, performing secondary QA checks to maintain exceptionally high compliance standards. Provide clarity: Step into complex review meetings to help untangle difficult onboarding cases, tricky PEP/Sanctions alerts, or nuanced TM triggers, guiding the business to a confident decision. The skills and experience you'll need Know the landscape: A deep, practical understanding of the UK financial crime framework, including the MLRs, JMLSG guidance, POCA, and UK/OFSI sanctions regimes. Deliver expertise: Proven experience conducting end-to-end financial crime reviews in high-volume environments, effectively bridging the gap between first-line operations and second-line compliance. Sharpen your edge: A strong appetite for continuous learning and professional development, evidenced by accredited industry qualifications (e.g., ICA, ACAMS). Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xcunqrw Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireContinuous Improvement Lead Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. About the role We are seeking a proactive Continuous Improvement Lead to bridge high-level operational strategy and hands-on delivery. In this role, you will lead cross-departmental projects aimed at enhancing customer experience, reducing waste, and streamlining contact centre performance. You will act as the key operational link between senior leadership, technology partners, and outsourced suppliers to drive meaningful, data-backed change. What you’ll be doing Lead on the translation of Operational strategy into meaningful improvement opportunities Drive the direction of travel across prioritised Bold Goals and Vision Impacting projects, being seen as the key Ops point of contact Lead on the building and refinement of business cases, which are multi-faceted and cross departmental in nature, as we look to enhance outcomes for for our customers and transform how we service our customers within the contact centre Partner with technology, outsourced suppliers and other teams, to drive material Operational improvements as we continue to invest in our agent tooling and digital journeys Influence change at senior leadership level, whilst have the ability to drive action across peer group, unlocking tangible results Apply management skills such as communication and change leadership, to help drive key priorities like technology changes, and continuous improvement activities How you’ll be doing it Conducting industry research and benchmarking, whilst coupling with learnt experiences to appropriately steer initiative identification and delivery Undertake problem solving, driving change and efficiencies to create better experiences for our customers Understanding, analysing and translating data into robust business cases, which evidence the impact of opportunities, before seeing them through to fruition Use a variety of methodologies, techniques and tools to define, manage and improve processes such as Statistical analysis, Business Process Management, Lean and Six Sigma Prioritise changes that add the most value to the business and customers, whilst seamlessly delivering those into the Operation, positively impacting our cost portfolio Supporting projects by partnering with process, technology and suppliers to ensure processes are efficient and focus on key business objectives Reviewing processes end-to-end, through the eye of the business, customers and other key stakeholders, and introducing innovation into the process with impactful results Responding quickly to rapidly changing market conditions and improving business processes, by eliminating waste and enhancing quality, whilst achieving and maintaining optimal levels of process performance. What we’re looking for Strong in-built analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data Experience in understanding key operational processes, systems and technologies across multiple lines of business and at pace Minimum of two years experience of using a structured methodology such as LEAN or Six Sigma, with Green/Black belt being advantageous A skilled problem solver, able to complete root cause analysis to gain insights and solve problems for the business Have managed key strategic process design, process improvements or continuous improvements Strong communication skills, both written and verbal, and excellent influencing skills with the ability to operate effectively at multiple levels across the organisation A strong decision maker, with the ability to combine business experience and insights from a range of sources to make effective recommendations and influence senior stakeholders Experience in a regulated environment, with contact centre experience preferable Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Ensure you read the information regarding this opportunity thoroughly before making an application. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xcunqrw Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment. As part of a specialist team of six, you will collaborate across the organisation, particularly within our Operations department to deliver data-driven customer insights and enhance our complaints strategy. Reporting directly to the Head of Complaints Strategy, you will leverage data to spot patterns, identify why things go wrong, and create compelling visual narratives for stakeholders at all levels . While you will possess strong analytical capabilities to partner with our centralised Data Analysts, this is a highly collaborative role focused on turning data into impactful business actions. What you'll do Lead Insight Projects: Initiate and manage complaints insight initiatives from problem-solving through to successful implementation alongside internal stakeholders. Trend Identification: Partner with the UK Customer Operations management team to identify real-time dissatisfaction trends and drive initiatives that improve customer outcomes and operational efficiency. Strategy & Risk Management: Manage and enhance the complaints strategy, including associated risks and process controls, while maintaining clear communication with internal partners. Stakeholder Storytelling: Prepare and deliver concise, compelling written reports and presentations that translate complex data into actionable recommendations for the business. Regulatory Reporting & Analysis: Leverage internal, industry, and Financial Ombudsman Service (FOS) data to uncover root causes, while collaborating globally to deliver key regulatory reports. The skills and experience you need Essential Data Storytelling & Visualisation: Exceptional ability to build engaging presentations and use data visualisation to turn complex numbers into simple, compelling narratives. Analytical Expertise: Strong experience using both qualitative and quantitative analytical methods to evaluate large datasets and find root causes. Collaboration & Interpersonal Skills: A proven track record of fostering teamwork and collaborating effectively across diverse disciplines and organisational levels. Strategy & Process Improvement: Detail-oriented mindset with hands-on experience in strategy design, process management, and delivering sustainable operational improvements. Creative Problem Solving: An outside-the-box thinker who can cut through complexity to deliver straightforward, actionable solutions. Desirable Regulated Environment Experience: Prior experience working within a regulated complaints handling environment. Digital Tools: Proficiency with collaborative tools, specifically Google Workspace (including Google Sheets and Google Slides). Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Is this your next job Read the full description below to find out, and do not hesitate to make an application. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xcunqrw Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireAML and Sanctions Compliance - Principal Associate Job Title: AML and Sanctions Compliance - Principal Associate Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. About the Role In the FCC team, Principal Associates blend their financial crime expertise with strong stakeholder management to drive our UK AML Work Programme. They are the driving force behind delivering change, keeping projects on track, and ensuring our reporting and controls actually work in practice. Our mission is to keep the bad guys out and make Capital One an unfriendly place for financial criminals. What You'll Do Overseeing our Financial Crime Delivery Team Mentor and grow: Provide clear leadership, and advisory support for our first-line investigators. Set the standard: Define clear standards so everyone knows exactly what success looks like. Develop our best people: Actively support training and development for our first-line teams so we have the best performing, expert teams. Driving the AML Work Programme Keep the wheels turning: Ensure key AML projects and reports are delivered accurately and on time. If it isn't documented, it didn't happen: Take ownership of updating policies, procedures, and annual training so they are practical and fit for purpose. Audit support: Run necessary assessments and partner closely with the MLRO to navigate AML/CTF audits. Managing Suspicious Activity (SARs) Make the right call: Work alongside the MLRO to ensure all suspicious activity decisions are approved by the book. Raise the bar: Use Quality Assurance as a coaching tool, providing actionable feedback to improve our overall SAR quality. Stay ahead of the curve: Keep sharp on the latest NCA guidance and translate those updates into practical advice for the team and the wider business. Strengthening the Control Environment Maintain the standard: Keep our AML requirements and test plans fully aligned with UK standards. Fix what's broken: Take the lead on resolving risk events and making sure audit findings are properly closed out. Look at the big picture: Dig into first line functions to ensure their frontline AML checks are comprehensive and effective. Build trust: Foster the kind of relationships where stakeholders come to you proactively when a control isn't working. Test the defenses: Execute 2nd-line assurance to catch vulnerabilities before they become actual problems. Find the bad guys: Oversee and provide credible challenge of our Customer Due Diligence processes Handling the Complex Cases The final set of eyes: Perform secondary QA checks (QA on the QA) to maintain an exceptionally high standard. Provide clarity: Step into complex review meetings to help untangle difficult cases and guide the team to a confident decision. The skills and experience you'll need Know the landscape: Bring an understanding of the UK financial crime regulatory framework to set the compliance standard (knowledge of the Money Laundering Regulations, JMLSG, and the Proceeds of Crime Act are essential). Lead from the front: Proven experience conducting and leading teams through end-to-end financial crime investigations in high-volume consumer credit environments. Make defensible calls: Confidently execute well-documented investigation decisions to ensure consistent submission of high-quality SARs. Sharpen your edge: Maintain a strong appetite for continuous learning and professional development through accredited industry bodies (e.g., ICA, ACAMS). Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xcunqrw Together, we are on a quest to change banking for good.