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Are you passionate about improving customer outcomes and ensuring high standards across every part of the customer journey? We’re looking for an Outcome Testing & Quality Assurance Partner to join our team and play a key role in strengthening our quality, compliance, and customer-centric culture. As a senior Quality Assurance specialist, you will assess the end-to-end customer experience using our full QA framework. You’ll provide meaningful, actionable insight that helps drive better outcomes and ensures we meet our regulatory responsibilities -particularly in line with FCA expectations and the Consumer Duty. This is a high-impact role where you will lead quality assurance monitoring and outcome testing across core processes, helping our teams make informed decisions that support both customers and the business. About us At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success. What will your day-to-day look like? Quality Monitoring • Complete monitoring activity based on automated scorecard exceptions. Outcome Testing • Support regulatory outcome testing across customer interactions., • Support innovation and projects / trials to improve and integrate outcome testing into all core processes., • Assess whether outcomes are aligned with the FCA’s Consumer Duty., • Identify indicators of poor customer outcomes and work with stakeholders to understand root causes., • Complete full end to end customer life-cycle reviews., • Where client contracts require specific Outcome Testing to be completed, ensure this is done aligned with client expectations., • Where applicable work with third parties to validate automated outcome testing results. Quality Assurance Partner • Act as a quality partner to operational teams, providing expert advice on compliance risks, quality performance, and customer treatment., • Work closely with Training, Compliance, Operations, and Complaints to embed a strong quality and outcome-focused culture., • Support calibration and continuous improvement efforts across QA frameworks and evaluation models., • Using data from reviews, identify and report on any RCA, CI or change opportunities Reporting • Produce clear, structured feedback on findings, trends, and recommendations., • Provide assurance reporting for internal and external audit purposes., • Track actions and verify improvements from past QA or outcome testing reviews. Who are we looking for? Required skills & experience • Experience in quality assurance, compliance, or risk within a regulated contact centre - preferably in financial services or debt collection., • Experience in Outcome Testing, • Excellent report writing and stakeholder engagement skills; confident in presenting findings and influencing action, • Strong understanding of FCA regulations including Consumer Duty, TCF, CONC, and vulnerable customer principles., • Skilled in evaluating multi-channel interactions (calls, digital, written) and using QA or analytics tools., • Ability to interrogate data and narrative evidence to assess customer outcomes and business conduct. The Application Timeline • A first stage video call with the internal talent acquisition team (15-minute call) If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. Why you should be EXCITED to apply... • £32,000-38,000 DOE + up to 20% of your annual salary, paid as a bonus., • This role is hybrid and based at our Blackpool office - conveniently located as the end of the M55., • 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday., • The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation., • And many more benefits to support your wellbeing and professional development. We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email . PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Year 1 Class Teacher (Part-Time) Location: Blackpool, FY4 Working Pattern: Thursday & Friday (08:30 - 16:00) Contract Type: Term Time Only (ASAP Start - Easter minimum) Salary: Negotiable (Based on experience) will be paid daily rate. About Our Academy: Children are firmly at the heart of everything we do. We are proud to offer a truly exceptional learning environment; our classrooms and outdoor play areas have been modernised and refurbished over recent years to provide a bright, stimulating, and state-of-the-art space for both pupils and staff. We place great emphasis on our children mastering the basic skills in reading, writing, and mathematics. These are the critical building blocks that enable our children to fully access our broad and rich curriculum. Our pupils leave us not only with excellent subject knowledge, but as caring, respectful, and enthusiastic learners who have an empathy and understanding of the world around them. This academy is easily accessed via central Blackpool and has onsite and very near local parking options available as well as a central bus line. The Role: This is an ideal opportunity for a teacher seeking the flexibility of part-time hours while still looking to find genuine enjoyment and fulfilment in teaching. To support you in this role, core planning will be provided, although some professional contribution to lessons may be required at times to ensure the best outcomes for our pup...

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview In this role, you’ll maintain and develop a portfolio of new and existing corporate clients by providing high-quality advice, to an agreed budget, with a specific focus on client retention. You’ll identify and expand lines of cover and service delivery from on-going clients via cross-selling while providing a professional high quality service to all clients, colleagues, and other third parties. How you'll make an impact • You'll be responsible for client account ownership – anticipate and respond to the ongoing and future needs and objectives of clients, with a prompt and flexible approach to meet and exceed their expectations and ensure consistent delivery of outstanding service., • Deal with the servicing of all allocated clients including renewals, mid-term amendments and claims and also attend meetings with clients as and when appropriate and/or required, • Process applications and schemes in accordance with published procedures, and take shared responsibility for ensuring that suitability report, fact find and anti-money laundering procedures are properly followed, • Demonstrate extensive and up-to-date technical healthcare knowledge at all times, advising clients as required within the designated Permitted Areas of Activity as confirmed by line management/Compliance, • Maintain and develop strong relationships with both new and existing corporate clients, and is relied upon as their trusted adviser, • Develop effective internal and external relationships to assist in providing an efficient professional service to clients in line with service agreements and manage their expectations on work being undertaken, • Achieve and exceed revenue targets, through retention of existing clients and new business generation to existing clients via cross-selling., • Prepare detailed client reports, PowerPoint presentations, spreadsheets, etc, • Ensure all work carried out and all communications with clients are in accordance with our compliance procedures and anti-money laundering procedures are followed, • Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role. About You Desirable: • CII qualification, • Technical knowledge and understanding, • Strong verbal and written communication skills at all levels, both internally and externally, • High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation, • Continous development of core consulting skills around communication, questioning, listening, report writing and presenting, • Proficiency in using Microsoft suite, • Awareness of the regulatory requirements in respect of ‘advised’ and ‘non-advised’ sales. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

A health communications agency in Greater London seeks a Senior Scientific Director to lead a writing team for significant accounts. Applicants should have extensive medical writing experience and leadership skills.

Proficiency in tools commonly used for technical writing, such as Markdown, Git, Docusaurus, revision control, and documentation platforms. Collect feedback and report on the performance of technical writing activities to continuously improve the quality and usefulness of documentation and other con

A leading biopharma company in Greater London is seeking an Associate Director, Medical Writing to oversee the preparation of high-quality regulatory documents. The ideal candidate has extensive writing experience in the pharmaceutical industry, strong communication skills, and expertise in clinical

Your data will be collected for the purpose of filling employment opportunities offered by Trilogy Writing & Consulting GmbH in Germany or its subsidiaries Trilogy Writing & Consulting Ltd in the UK, and Trilogy Writing & Consulting, Inc. An Indegene Company (Trilogy Writing & Consulting), Cambridge

A health communications agency in Greater London is seeking a Scientific Director to lead a medical writing team, ensuring excellence in content development for high-profile accounts. The role demands significant experience in medical writing and strong leadership skills.

In this strategic role, you will drive content direction, lead a writing team, and collaborate across multiple brands.

The ideal candidate has a strong background in medical writing and project management and is passionate about improving patient outcomes through effective documentation.

The role involves managing report writing, liaising with various financial providers, and maintaining accurate client records.

A leading biopharmaceutical solutions organization is seeking a Medical Writer Developer.This role focuses on providing technical support for clinical documentation projects, developing training programs, and optimizing processes.Key responsibilities include user support, tool development, and compl

Excellent technical writing, client-facing, and communication skills. Building Surveyor - Report Writing. This is an excellent opportunity to join a growing consultancy where you will play a key role in report writing for fire and façade replacement projects.

We are looking for a Creative Writing & Spoken Word Officer who'll bring their expertise to our team to champion the many written entries to the Koestler Awards. The post-holder will help drive forward writing-focused outreach work, judging, feedback, partnerships and showcasing. Koestler Arts exhib

Bachelor’s degree (or currently enrolled) in a writing-intensive field. Strong writing, critical thinking & attention to detail. Background in literature, history, creative writing, philosophy, and theology.

Join songwriter, lyricist, and poet Kali George for a hands-on creative writing session designed to spark imagination and build confidence. Drawing on her experience leading workshops for Chorus Songwriting Retreats, Creative Opps, and Bristol Noise Workshops, Kali will guide you through a series of

Previous experience or education in writing, communications, marketing, or related fields is a plus. Creative Writing Specialist (Remote). This role involves contributing to writing, editing, and research tasks, and collaborating with cross‑functional teams to ensure brand consistency and quality.

Online English Writing and Analysis Course Developer - All Levels. JadeClass Education Singapore Writing and Analysis courses provide enrichment education to bright students who already have a good command of the English language and are focusing on their written English with the goal of continuing

A respected women's writing charity in the UK is seeking a Chief Executive Officer to lead strategic growth and impact.

A leading online education provider in the United Kingdom is seeking an Online English Writing and Analysis Course Developer to create and deliver engaging classes to students aged 6-16.

Link to Privacy Policy Link to Cookie PolicySenior Manager, Technical Writing page is loaded## Senior Manager, Technical Writinglocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R7852Company DescriptionCheckout. Part 2: What we’re looking for You

Ideal candidates will have extensive experience in regulatory document writing and managing projects.

A leading biopharmaceutical solutions organization in Greater London seeks a Project Data Manager – Medical Writing. This position is essential for enhancing documentation processes and supporting medical writing teams effectively.

Expert CV Writing Tips for UK Jobs: Crafting a Standout Resume with AMDAS. In this article, AMDAS will provide you with expert CV writing tips to help you create a standout resume that catches the attention of UK employers. Before you start writing your CV, thoroughly analyze the job description pro

This position combines technical expertise with an understanding of clinical documentation requirements to support medical writing teams and enhance documentation processes. Project Data Manager – Medical Writing. Troubleshoots technical issues affecting medical writing workflows.

Troubleshoot technical issues affecting medical writing workflows. This position combines technical expertise with an understanding of clinical documentation requirements to support medical writing teams and enhance documentation processes.

Medical Writing Developer (Data Management - Clinical Programming). Medical Writing Developer (Data Management - Clinical Programming).

Evidence of successful proposal writing, from start to finish, as well as experience with writing concise reports. ProVeg International is looking for a Grant Writing Manager to join their team. The role of the Grant Writing Manager at ProVeg is to provide excellent and compelling fundraising conten

Are you passionate about scientific communication and skilled at building strong client relationships? TFS HealthScience is looking for a Director Business Development – Medical Writing Services to drive commercial growth for our single-service Medical Writing offering. Experience in business deve

Content Specialist – English Writing (Remote). Content Specialist – English Writing (Remote). Create high‑quality, original writing samples to teach the AI how to handle nuance, idiom, and cultural context effectively.

Troubleshoots technical issues affecting medical writing workflows. This position combines technical expertise with an understanding of clinical documentation requirements to support medical writing teams and enhance documentation processes.

Technical Writing Lead - Midnight/Shielded. As an experienced Technical Writing Lead, you will be a key player on the Midnight team developing ground‑breaking technology in one of the most exciting fields in the world. Lead the technical writing function, managing and mentoring a small team to ens

This director-level position will lead a high-performing writing team, ensuring the delivery of scientific knowledge across high-profile accounts. The role includes motivating the team, enhancing medical writing practices, and collaborating with client services.

A leading fintech company in Greater London is seeking a Senior Manager of Technical Writing to lead a team of skilled writers.

Our Writing and Analysis courses place one teacher with a group of up to eight students for a semester length course of study covering topics such as story analysis, story writing, persuasive writing, narrative writing, analytical writing, and literature analysis. Online English Writing and Analysis

A leading technology provider is seeking a Technical Writing Lead in London to oversee the creation of developer-focused documentation. The ideal candidate will possess excellent leadership skills, a strong background in technical writing, and familiarity with blockchain technology.

The ideal candidate will have a passion for crafting compelling narratives, mentoring team members, and a strong background in both creative and strategic writing.

A UK arts charity seeks a Creative Writing & Spoken Word Officer to enhance their outreach and engagement. The ideal candidate has significant experience with poetry and creative writing, along with innovative ideas to engage new audiences.

A leading global CRO in the United Kingdom is seeking a Director Business Development for Medical Writing services. This role involves driving commercial growth by identifying new clients in the pharmaceutical and biotech sectors, building long-term relationships, and collaborating with the Medical

A leading biopharmaceutical solutions organization seeks a Medical Writing Developer to manage all data management services for assigned projects.

Computer Science, Communications, Technical Writing) or equivalent experience. Ability to collect feedback and report on performance of technical writing activities to continuously improve content. As an experienced Technical Writing Lead, you will be a key player on the Midnight team developing gro

An educational institution in the UK is looking for Dissertation Supervisors to guide students in their academic research.This role involves supporting students in developing their dissertations, providing feedback, and ensuring academic standards are met.Ideal candidates will have relevant qualific

A cutting-edge fintech firm is seeking a Technical Writing Manager to lead a small team of technical writers.

Strong experience in bid writing, content writing, or marketing communications. We are partnering with a highly respected national plant hire and haulage organisation—trusted across major projects in England and Scotland—to appoint a Marketing Content & Bid Writing Lead. Exceptional writing, edi

Award-winning journalist Maria Ahmed will cover the essentials of journalistic writing from content, language, structure to style and voice. You’ll get an introduction to news, features, reviews and writing for online audiences, and learn from inspiring examples. Please let us know if you have any

MUSIC PRODUCERS & TOPLINERS - Red Bull Street Dance Writing Camp. MUSIC PRODUCERS & TOPLINERS - Red Bull Street Dance Writing Camp.

A remote content agency is seeking a Content Specialist for English Writing. Candidates must have a strong background in English writing and editing, with a deep understanding of grammar and style guidelines.

A dynamic technology firm is seeking a Creative Writing Specialist for a part-time, 100% remote role. The position requires strong writing and editing skills, and the ability to conduct thorough research.