Sales & marketing Jobs in Leatherhead

Sales & Operations Executive. MoneyGram International now requires an Operations Executive to join us at our London office. As the Operations Executive you will act as a local point of contact for MoneyGram Agents (clients) dealing with a variety of issues including product related queries, customer and Agent complaints - by site visit and telephone, and other operational on-going matters. The Operations Executive will be responsible for the registration and activation of new Agents locations, as well as increasing the volume of transactions to ensure the region's operational objectives are met. In addition, the Operations Executive will be responsible for coordinating the implementation of company initiatives such as software rollouts, training programs etc. Primary Responsibilities Ensures successful new agent operational roll out. Liaises with local team to ensure all the agents are on board, documents correctly submitted, internal set up done, deadlines met and service levels adhered to. Acts as the key local contact to coordinate the delivery of new initiatives for agents such as: Partner on-boarding for additional locations New software roll-outs New Product roll-outs and enhancements Currency conversion implementation Cost-saving initiatives Work as a first local point of contact to resolve agent and customer queries/issues in a timely manner, liaising with internal functional teams as appropriate, in relation to transactions, products, transaction forms supplies, delivery and template finalization, IT issues, initial set up and on-going queries, settlement of financial transactions, and MIS Report Analysis. Delivers on the phone and face-to-face training to new agents until live date. Identifies training needs of existing agents and deliver any re-training initiatives. Conducts follow-up calls to ensure new Agents are able to provide MoneyGram appropriate services to customers. Ensures local operational issues of commercial importance are escalat...