Customer Service Representative (CSR)
2 months ago
South Mountain Village, Phoenix
As a Customer Service Representative, you will be the first point of contact for customers, providing them with assistance and resolving their inquiries or issues. You will interact with customers through various communication channels, such as phone calls, emails, live chats, or in-person interactions. Your role is to ensure a high level of customer satisfaction by addressing their needs effectively and efficiently. Responsibilities:
· Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
· Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
· Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
· Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems.
· Responds to research and/or assists with priority inquiries and special projects as required by management.
· Provides feedback to management regarding customer problems, questions, and needs.
· Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
· Follows through on complaints until resolved or reports to management as needed. Maintains basic knowledge of quality work instructions and company policies.
· Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
· Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of co-workers.
Other duties will be assigned. Benefits:
• Medical, Dental & Vision Insurance, Life and Long-Term Disability Insurance.
• Tuition Assistance
• Comprehensive In-House Training Program
• Employee Assistance Program
• Paid Time Off
• Sign-On Bonus Experience:
· Work Experience: 1 year of claims processing or customer service experience OR bachelor’s degree in lieu of work experience. Preferred Work Experience: 3 years-of customer service or call center experience. Skills:
· Basic computer operating skills. Standard office equipment. Knowledge of word processing, spreadsheet, and database software. Education:
· High School Diploma or Equivalent or associate degree
Cleaning
Driver & Delivery
Kitchen Porter
Chef & Cook
Waiters
Construction & Trades
Security
Fast Food
Salon & Beauty
Office & Admin
Retail
Sales & Marketing
Warehouse
Customer Service
Host & Hostess
Barista
Entertainment
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Child Care
Education
Engineering
Events & Promotion
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Online Jobs
Science
Sports & Wellness
Writing & Editing
Other
