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• University of New Mexico - Hospitals

  

  CLINICAL COUNSELOR SOCIAL WORKER

  2 days ago

  ALBUQUERQUE

  Sign-On Bonus Available Relocation Assistance Available Additional $6.00/hr. Safety Incentive Pay Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Minimum Offer $ 28.32/hr. Maximum Offer $ 42.48/hr. Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: BH Forensic ACT-Tech Forensic Assertive Community Treatment (ACT) is an evidenced based model that provides wrap around mental health services in the community to adults experiencing persistent and severe mental health issues, as well as criminal justice involvement. The FACT Therapist is a part of a multidisciplinary team and is responsible for providing individual and group therapy to FACT clients. Most of the services provided by the FACT Therapist take place in the community, nontraditional settings which includes clients’ homes and shelters. FTE: 1.00 Full Time Shift: Days Position Summary: Provide, oversee, and/or administer a wide range of psychosocial evaluation/assessment, diagnostic, counseling therapy, crisis intervention, and/or case management services in a high-intensity clinical environment which requires a high degree of independent decision-making and program administration. Lead and train lower level counselors/social workers, students, and/or interns engaged in related therapeutic/patient care activities, as appropriate to the individual position. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups. Detailed responsibilities: • PATIENT CARE - Provide counseling, therapy, and/or psychotherapy to clients and families as appropriate to the position, • PATIENT CARE - Prepare treatment plans, discharge plans, and follow up care programs, • CONSULTATION - Consult with other therapists and related professional and paraprofessional staff, as appropriate, in the performance of therapeutic and/or casework; refers clients to appropriate service agencies as required, • INTERVENTION - Provide and/or arrange for therapeutic interventions to include but not limited to emergency services and crisis intervention for individuals with serious emotional or behavioral disturbances, • REFERRAL - Refers clients to appropriate social service agencies for financial assistance and other required services; may visit patients and families in their homes to provide counseling and outreach services, • DOCUMENTATION - Follow up to determine reliability of treatment used; change method and degree of therapy when appropriate, • CONSULTATION - Consult with other legal and treatment agencies and individuals in relation to patient/client records, rights, and responsibilities, • CASE MANAGEMENT - Prepare related timely documentation for civil commitment hearings or other legal proceedings, • ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures, • TRAINING - Provide clinical supervision to lower level therapists and/or graduate social work students/interns, as appropriate, and/or consulting services to other patient care professionals, • TRAINING - May provide formal teaching, consultation, and in-service training to relevant professionals in immediate proper handling of and/or referral of a variety of matters, • QUALITY - Promote and use best practices in treatment; may include specialized training, • QUALITY - Meet published departmental expectations for client access and productivity, • DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops, • PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols, • PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes, • PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk, • PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner, • PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: • Related Discipline Experience: Essential: 3 years directly related experience Documented experience in age appropriate environment Nonessential: Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Credentials: Essential: • LPCC/CMHC or LCSW or LMFT in New Mexico Physical Conditions: Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible. Working conditions: Essential: • Sig Hazard: Chemicals, Bio Hazardous Materials req PPE, • May be credentialed by UNMH Credentialing Committee, • Tuberculosis testing is completed upon hire and additionally as required Department: Behavioral and Mental Health

• University of New Mexico - Hospitals

  

  COUNSELOR SOCIAL WORKER

  2 days ago

  ALBUQUERQUE

  Sign-On Bonus Available Relocation Assistance Available Additional $6.00/hr. Safety Incentive Pay Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Minimum Offer $ 26.22/hr. Maximum Offer $ 39.33/hr. Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: BH Forensic ACT-Tech Forensic Assertive Community Treatment (ACT) is an evidenced based model that provides wrap around mental health services in the community to adults experiencing persistent and severe mental health issues, as well as criminal justice involvement. The FACT Therapist is a part of a multidisciplinary team and is responsible for providing individual and group therapy to FACT clients. Most of the services provided by the FACT Therapist take place in the community, nontraditional settings which includes clients’ homes and shelters. FTE: 1.00 Full Time Shift: Days Position Summary: Provide a range of psychological assessment, diagnostic, therapeutic, and/or case management services individuals, couples, and/or families, as appropriate to the specific expectations of the position. Typically works under the direct guidance of a clinical professional within the environment of a clinical agency or a medical/hospital facility. May provide practical training and guidance to students and/or paraprofessional staff. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups. Detailed responsibilities: • PATIENT CARE - Provide counseling, therapy, and/or psychotherapy to clients and families as appropriate to the position, • PATIENT CARE - Prepare treatment plans, discharge plans, and follow up care programs, • CONSULTATION - Consult with other therapists and related professional and paraprofessional staff, as appropriate, in the performance of therapeutic and/or casework; refers clients to appropriate service agencies as required, • INTERVENTION - Provide and/or arrange for therapeutic interventions to include but not limited to emergency services and crisis intervention for individuals with serious emotional or behavioral disturbances, • REFERRAL - Refers clients to appropriate social service agencies for financial assistance and other required services; may visit patients and families in their homes to provide counseling and outreach services, • DOCUMENTATION - Follow up to determine reliability of treatment used; change method and degree of therapy when appropriate, • DATA - Collect data about patients through interview, case history, psychological tests, and/or observational techniques; evaluates data to identify causes of problems and to determine proper therapeutic approach or referral to other specialists, • CONSULTATION - Consult with other legal and treatment agencies and individuals in relation to patient/client records, rights, and responsibilities, • ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures, • TRAINING - May provide formal teaching, consultation, and in-service training to relevant professionals in immediate proper handling of and/or referral of a variety of matters, • CASE MANAGEMENT - Provide casework management of a specialized caseload, as appropriate to the requirements of the individual position; performs research and case assessments; prepares individualized studies for admission, placement, and/or discharge, • QUALITY - Promote and use best practices in treatment; may include specialized training, • QUALITY - Meet published departmental expectations for client access and productivity, • PATIENT CARE - Follow up to determine reliability and validity of treatment used; make recommendations regarding modification to services and service delivery, • DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops, • PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols, • PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes, • PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk, • PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner, • PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: • Related Discipline Experience: Essential: Documented experience in age appropriate environment Nonessential: Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo 1 year directly related experience Credentials: Essential: • LMSW or LPC or LMHC Physical Conditions: Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible. Working conditions: Essential: • Minor Hazard - physical risks, dirt, dust, fumes, noise, • Tuberculosis testing is completed upon hire and additionally as required Department: Behavioral and Mental Health

• Optum

  

  Associate Patient Care Coordinator

  2 days ago

  ALBUQUERQUE

  Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions. Hours: Monday - Friday, 8:00AM - 5:00PM Location: 5150 Journal Center Blvd NE, Albuquerque, NM Primary Responsibilities: * Greets patients as they arrive and manage appropriate standard wait times * Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents * Supporting endocrinology care in front office and cross supporting supportive care * Collects co-payments, co-insurance, and deductibles and issues receipts * Answers phones and schedules appointments * Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed * Manages medical records (maintains, files/scans, prepares for schedule) * Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc. * Establish and maintain effective working relationships with patients, employees, and the public * Performs all other related duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: * Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays * Medical Plan options along with participation in a Health Spending Account or a Health Saving account * Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage * 401(k) Savings Plan, Employee Stock Purchase Plan * Education Reimbursement * Employee Discounts * Employee Assistance Program * Employee Referral Bonus Program * Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) * More information can be downloaded at: ___ You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma/GED (or higher) * 1+ years of experience in customer service * Basic level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint Preferred Qualifications: * 1+ years of experience with medical office processes * 1+ years of related work experience including data entry * Prior experience with EMR computer applications Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

• Medley Material Handling Company

  

  Service Clerk

  22 days ago

  Albuquerque

  Job Description Job purpose Responsible for communicate with external and internal customers, and to keep the workflow in the service department to flow smoothly. Duties and responsibilities • Must partner with service staff to ensure workflow runs smoothly., • Review all timecards and work orders for accuracy, and correct any deficiencies., • Enter all information on work orders in the ERP system to include, but not limited to the below:, • Correct Make, Model, and Serial Number., • Correct hour meter reading., • Correct ship to with street address not a PO Box., • Enter all comments on work orders., • Give copies of PM work orders with write ups to the quoter., • Give copies of work orders to parts department to ensure they order parts for work orders needing parts., • Pull all special billing work orders and process according to the special customer PO sheet., • Send all warranty work orders and timecards to warranty to close., • File all close work orders in the appropriate customer folder., • Ensure all invoices have the correct PO attached to them. If there is no PO, contact the customer to collect the correct PO for the invoice., • Responsible for ordering office supplies monthly, unless need sooner., • Responsible for branch petty cash and turn in the petty cash reimbursement report by the end of each month to the Controller., • Assist branch accounts receivable specialist in any means possible., • Assist customers in retaining their invoices, directing them to the correct person, and answer their questions if possible., • Communicate any customer dispute to the operations manager by providing as much information as possible from the customer. Ensure to give the operations manager a copy of the disputed invoice., • Address any complaints, questions, or concerns from internal and external customers. Disseminate and/or explain information to internal and external customers as well., • Answer phones, • Assist, cover, train, and cross-train on other service office job duties., • Perform other duties as assigned by the Operations Managers. Qualifications Education/Experience • High school diploma or equivalent Knowledge • Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook), • Some knowledge of mechanics Skills • Good listening skills, • Good negotiation skills, • Excellent verbal and writing communication skills, • Good computer skills Abilities • Demonstrate customer service orientation, • Ability to organize and manage multiple priorities Other characteristics such as personal characteristics • Commitment to company vision and mission, • Must partner with service staff to ensure workflow runs smoothly, • Good Attitude Travel There is no travel requirement Working Environment and Physical demands The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working environment While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level, however, the employee can be exposed to noisier shop environments. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary. Physical requirements While performing this duty, the employee will required to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including products we rent, computer and other office equipment. The employee must often stand and walk, and lift and/or move up to 30 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Other Duties Please note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Dental Dreams

  

  Dental Office Manager

  8 days ago

  Albuquerque

  Job DescriptionThe Role: Dental Dreams LLC in Alburquerqe, NM is currently seeking a motivated Office Manager professionals with managerial dental practice experience. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists. This position will focus on achieving operational goals, managing employee relations, and patient relations. Who Are We: Dental Dreams is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. More than 94% of Dental Dreams’ patients say they recommend us to family and friends. Benefits: • Competitive compensation, • Monthly Bonus, • The benefits package includes:, • Medical & Vision Insurance, • Free dental treatment at our locations, • PTO, • Supervise all front and back-office staff; and cover those roles if necessary., • Have a patient-centric disposition and foster a culture of service, • Hiring & training of support staff, performance management & annual reviews, • Accurately verify dental benefits and check-in/out processes, • Assist with presenting and/or explaining treatment plans, • Collect payments, co-payments, and deductibles, • Overseeing patient scheduling per goals, • Create insurance claims and submit pre-authorizations to insurance companies on a timely basis, • Pull patient charts for future appointments when necessary, • Required:, • Managerial and Dental Assistant experience, • Possesses a track record for providing outstanding customer service, • Must be able to work in a fast-paced, hands-on environment, • Preferred:, • Dental practice management experience, • Bilingual-Spanish, • Knowledge in ADP Workforce, Dentrix, and/or Eaglesoft KOS Services LLC / CanAm Dental is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. #HP1 #ZR

• Southwest Eyecare

  

  Patient Care Coordinator- Front Desk

  8 days ago

  Albuquerque

  Job Description Join Southwest Eyecare Specialists PC as a Full-Time Patient Care Coordinator in Albuquerque, NM, and be at the forefront of enhancing patient experiences in the healthcare industry. This onsite role allows you to interact daily with patients, providing essential support and care, making each day rewarding and impactful. With a competitive pay of $13.00 per hour, you will be recognized for your dedication and hard work. The dynamic environment fosters professional development and teamwork, ensuring that you are never just another face in the crowd. Embrace the opportunity to make a difference in the lives of others while building valuable skills in healthcare. You will receive great benefits such as Medical, Dental, Vision, 401(k), Flexible Spending Account, and Paid Time Off. This position is not just a job; it's a chance to thrive in a supportive atmosphere focused on patient care excellence. Who are we? An Introduction The mission of Southwest Eyecare/Eyewear is to exceed expectations by providing the highest quality of compassionate and precise eye care services to patients of all ages. We work as a team, utilizing the most advanced technology available to accurately diagnose and treat routine and medical eye conditions. By educating and communicating, our physicians and staff can facilitate a lifetime of the best possible vision for every patient. It is our intent to grow and nurture lasting professional relationships with our patients, our staff, and their families. Your day to day as a Patient Care Coordinator In the role of Patient Care Coordinator at Southwest Eyecare Specialists PC, your day-to-day expectations will include managing patient schedules, greeting patients upon arrival, and ensuring a smooth check-in process. You will assist patients with completing necessary forms, answering questions about procedures, and providing information about our services. Communicating effectively with both patients and staff is crucial, as you will coordinate appointments and handle any rescheduling needs. You can expect a structured schedule, working Monday through Friday from 8 AM to 5 PM, allowing for a work-life balance while meeting patient care demands. Additionally, you will become familiar with electronic health records and contribute to maintaining a welcoming and organized environment. This role is essential in facilitating a positive experience for patients at every step of their visit. Does this sound like you? To excel as a Patient Care Coordinator at Southwest Eyecare Specialists PC, you will need strong interpersonal and communication skills to effectively engage with patients and team members alike. Exceptional organizational abilities are essential for managing schedules and ensuring that all patient inquiries are addressed promptly. Attention to detail is crucial, as you will be responsible for accurate data entry and maintaining patient records. A patient-focused mindset will help you empathize with individuals seeking care, fostering a supportive environment. Problem-solving skills will be valuable when addressing patient concerns or scheduling conflicts. Additionally, adaptability is important, as you may face varying situations and need to respond effectively. A team-oriented attitude will enhance your collaboration with healthcare professionals, contributing to a seamless patient experience. These skills will be instrumental in delivering high-quality care and support in a fast-paced healthcare setting. Connect with our team today! We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

• MTC Care

  

  Licensed Clinical Social Worker (LCSW)

  2 years ago

  Albuquerque

  Job Description Become the social worker you aimed to be and dedicate yourself to meaningful work with the patients you treat. Join MTC Care as a social worker and make a true difference in people's lives each and every day. This is a unique opportunity for a patient-first focused role with no administrative burden and tasks. Your contributions will be invaluable to under-resourced care teams, who will deeply appreciate your experience and guidance. You will gain an established caseload and enjoy a generous compensation package with strong earning potential. Additionally, you'll have access to a comprehensive benefits package, and a dedicated support staff invested in you and your patients' success. What You'll Do • Serve as a seasoned social work consultant in long-term care facilities, • Provide individual and group psychotherapy sessions, • Complete mood and symptom-based screenings, • Develop individualized treatment plans for adults and/or seniors, • Provide in-service education, • Collaborate with facility staff and consult with interdisciplinary teams, • Maintain accurate, compliant documentation What We Offer • Top 1% in compensation and generous RVU bonus structure, • Comprehensive benefits package, • Access to additional support services via company-provided Employee Assistance Program, • Social worker-lead professional support group to build camaraderie and enhance clinical acumen, • Continuing education stipend, • Clinical supervision, • Access to a robust clinical support team, • Malpractice insurance coverage, • No administrative burden, • Comprehensive training and onboarding, • Patient-first cultureQualifications, • Master's Degree in Social Work, • Licensed Independent Clinical Social Worker (LICSW) or Licensed Clinical Social Worker (LCSW) with the ability to practice and bill independently, • Active license to practice in State(s) where MTC Care operates, • Significant experience in treating adult and/or senior patient population, particularly with patients exhibiting severe persistent mental illness, • Strong communication skills and cultural humility About Us MTC Care is the industry leader in providing exceptional behavioral health services to patients residing in skilled nursing and assisted living communities. Our commitment to delivering top-notch behavioral health services reflects a deep understanding of the challenges faced by aging residents. Our clinical team includes trained psychiatry and psychology providers with a focus on tailored interventions to ensure quality of life for patients, a supportive environment that promotes mental well-being, interdisciplinary collaboration, and compliance with regulatory organizations. MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive and diverse workplace.

• Southwest Labs LLC

  

  Medical Billing Specialist

  23 days ago

  Albuquerque

  Job DescriptionDescription: Job Description Position: Medical Billing Specialist Department: Revenue Cycle Management/Revenue Cycle Services Supervisor: Billing Manager Employment Type: Full-Time Scope: We are seeking an experienced Medical Billing Specialist to join our billing team. The ideal candidate would have a background in the medical billing processes, excellent communication skills, and the ability to handle complex billing tasks efficiently. This role involves resolving billing errors, interacting with patients and various clients, and ensuring an accurate and timely billing practice. CLIA Responsibilities: This is not a CLIA regulated position. Duties / Responsibilities: • Patient and Business Communication:, • Answer billing questions for patients and businesses., • Take credit card payments over the phone and provide billing support as required., • Check and reply to emails related to billing inquiries and updates., • Error Handling and Insurance Verification:, • Work on queues to resolve various billing errors, i.e. missing information, insufficient demographics and invalid codes., • Check various insurance portals to verify insurance details and reach out to collectors for necessary information., • Claims Processing and Order Verification:, • Verify insurance coverage, claim details, and order accuracy for each transaction., • Address errors and missing information with accessioning, sales teams, and other stakeholders., • RCS Assistance:, • Assist the RCS Team in obtaining accurate information for billing efficiency, i.e. missing/invalid insurance information, demographic information, medical records and diagnosis codes., • Mail Handling (Part Time):, • Daily mail pick-up and drop-off, • Opening, sorting, and scanning mail., • Process claims to be mailed., • Document Management (Part Time):, • Scan all paper requisitions, demographics, chart notes into LIS system and RCS system., • Oversee document manager, i.e. uploading, redacting, and attaching., • Medical Records (Part Time):, • Support in working medical records requests, i.e. request for lab requisitions, results, chart notes and ensure they are received by the requester. Additional duties may be assigned to meet organizational needs. Success Indicators: The Billing Manager will perform annual performance evaluations for this role, in addition to performing periodic assessment of on-going projects as needed. Key performance success indicators include, but are not limited to: Data Integrity and Accuracy • Audit Readiness: The Billing Department consistently meets regulatory requirements, ensuring the department is always prepared for audits., • Positive Audits Outcomes: Successful audits with no significant findings related to compliance, CMS, and HIPAA guidelines., • High User Proficiency: Users demonstrate strong competency and confidence in using the LIMS, RCS and other software systems as reflected in feedback and performance., • Effective Training: Training programs are well-received, with billing staff able to efficiently use all necessary software systems., • Responsive Support: Timely and effective resolution of queries and issues, with positive feedback from stakeholders and colleagues., • Timely Project Completion: Billing related projects are completed on schedule., • Innovation: Implementation of new features or processes that enhance billing functionality, efficiency, or lab operations. Required Skills / Abilities: • Knowledge of HIPAA regulations., • Strong communication and training skills., • Attention to detail and ability to prioritize tasks effectively., • Excellent problem-solving, communication, and project management skills., • High school diploma or equivalent; relevant certification in medical billing is a plus., • Minimum of [X] years of experience in medical billing., • Proficiency in billing software and systems (i.e., Telcor and Waystar). Benefits: Health Insurance Dental Insurance Vision Insurance Life & AD&D Insurance Retirement Plan, 401(K) Paid Time Off and Sick Leave Specialized Paid Leave Gym/Wellness Membership Employee Assistance Program Educational Assistance & Career Advancement Training Active Team Building Festivals & Parties Company Culture: Southwest Labs core values are not just abstract concepts; they are practical guidelines that shape every aspect of a laboratory’s operation, from daily routines to long-term goals and achievements. They create a framework that ensures scientific excellence, ethical conduct, effective teamwork, and continual growth and improvement. All team members are expected to consistently uphold and demonstrate these values. Requirements: