AV Technology Specialist
2 days ago
San Jose
Job DescriptionSalary: 33.83 - 36.72/hour AVTechnology Specialist $33.83 - $36.72/hour Schedule:TuesdaySaturday, 12:00 pm 8:30 pm The AV Technology Specialistis responsible forhands-on support of studio, venue, and event AVincluding setup/strike, system operation, basic troubleshooting, and equipment careacrossCreaTVand Open San Jos. This role is highly client-facing and requires strong customer service, clear communication, and the ability to stay calm and solutions-oriented during live events. The position also provides entry-level support for related IT and networked AV needs, with the expectation that the ideal candidate is AV-forward and eager to learn the IT aspects over time. The position reports to the Client Services Manager and works in direct collaboration with other Managersand team members. Essential Responsibilities / Duties: This position islargely in-personor hybrid subject toCreaTVstelecommuting policies and ability to perform the duties as discussedherein, understanding that the duties referencedhereinare not exhaustive and the individual maybe requiredto performadditionalor different duties based on business needs. Leadership & Strategy • Support day-to-day AV operations and improvements across studios, venues, and event spaces., • Partner with managers, producers, andclientstorecommend practical AV solutions that improve productions, presentations, and client experiences. AV Systems & Equipment • Set up, test, and strike AV systems for events and productions (PA, microphones, speakers/amps, projectors/displays, cameras, playback, and basic lighting as applicable)., • Operate live events and productions: run audio and video, manage playback, support livestream/record workflows, and respond quickly to issues during shows., • Troubleshoot common signal flow problems (patching, routing, control, and conferencing) and escalate complex issues when needed., • Perform preventative maintenance: cable management, labeling, firmware/software updates for AV gear, and keep spaces show-ready., • Maintain equipment inventory and check-out/check-in processes; coordinate repairs and support annual audits., • Learn and support the basic IT/networked-AV components that enable production and events (user/device access, conferencing tools, and simple network troubleshooting). User & Staff Support • Provide day-to-day AVand technicalsupport for staff, producers, and community users (studio setups,micing, camera support, recordings, livestreams, and playback)., • Deliver on-site technical support for Open San Jos events and facility rentals (pre-show checks, show operation, load-in/load-out, and post-event reset), whilemaintaininga welcoming, professional presence for clients and guests., • Set clear expectations with clients and users, communicate technical needs in plain language, and handle last-minute changes with a calm, service-first approach., • Help users follow best practices for equipment care, safe cabling, and basic troubleshooting; create simple guides/checklists as needed., • Asist in supportingthe organizationswebsite and databases. Qualifications Technical Expertise • Hands-on AV skills (roadie skill set): cable management, patching, labeling,micingtalent, speaker placement, basic rigging/safety awareness, and fast troubleshooting under show conditions., • Experience operating AV for live events and productions (audio mixing, video switching/routing, playback, recording/streaming, and conferencing)., • Familiarity with common AV systems and tools (control, DSP, amps, projectors/displays, networked audio) and willingness to learn the specific platforms in use (e.g., Extron,Symetrix, Crown, Blackmagic, Panasonic, Samsung, Dante, ProPresenter, Shure)., • Baseline comfort with computers and troubleshooting fundamentals; ability and interest to learn the IT aspects that support AVand otherinternalfunctions(accounts, device setup, collaboration tools, and simple network concepts like VLANs/PoE)., • High degree of adaptability and a demonstrated willingness to continually learn and developnew technologyand media skills. Leadership &Collaboration • Strongteamleadership skills with a proven ability to foster collaboration across departments., • Ability to work creatively and flexibly in a team environment,operatingindependently with minimal supervision while also accepting direction and guidance whenappropriate. Customer & Stakeholder Engagement • Strong customer service skills in client-facing environmentsable to communicate clearly, manage expectations, and remain calm and professional while troubleshooting during live events., • Effective vendor and integrator management experience. Communication & Knowledge • Excellent verbal and written communication skills., • Familiarity with community media, civic technology, public access, and the nonprofit media field. Other Requirements • Manual dexterity and coordinationrequiredtooperatesmall push buttons, keys,and switches associated with electronic devices and computers., • Ability tooperatevideo equipment duringproductionsand education courses., • Work schedule isTuesday -Saturday, 12:00 pm 8:30 pm; flexibility to adjust hours occasionally based on event and production needs. Education/Experience • 35 years of hands-on AV, live event, studio, or media production experience (or an equivalent combination of education, training, certifications, anddirectly relatedexperience)., • Comfort working in fast-paced, client-facing environments with occasional evenings/weekends and physical setup needs (lifting, moving gear, and working on ladders as required). This is a full-time, hourly, non-exempt position with a generous benefits package, including health, dental, vision, retirement, and unlimited paid time off and generous holiday policies.$33.83 - $39.62/hour depending on experience. People of color, women, formerly incarcerated people, LGBTQ+ individuals, and community visionaries are strongly encouraged to apply.