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  • Customer Operations Coordinator
    Customer Operations Coordinator
    hace 1 día
    Jornada completa
    Rahway

    Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial and Branded Products segments. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. Key Responsibilities: This is an in-office position. Lead Customer Service Support Adhere to all SOPs for Customer Support & Office Administration Main point of contact for all incoming and outgoing customer calls to ensure timely communication and support. Process and communicate new orders to the appropriate Sales team upon receipt. Generate quotes for shipping rates for customer inquiries and prospects to ensure timely service. Coordinate logistics for inbound and outbound shipments. Enter customer orders and verify customer price. Verify customer profile in the accounting system and in Customer Relationship Management system. Communicate and updating customer/Sales team on order status. Process all Sample Requests, coordinate with Sales & arrange shipment. Office Administration: Maintain all supplies necessary to support office operations. Collect supporting documents for sales order shipments. Adhere SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor’s Degree preferred or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and multi-task in a fast-paced environment. Detail-oriented with strong organizational skills. Ability to work independently. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

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  • Sales Assistant
    Sales Assistant
    hace 10 días
    $60000–$68000 anual
    Jornada completa
    Piscataway

    Seeking someone to provide excellent customer service, handle purchasing and sales order processing on a detailed level. Must also be able to provide direct support to the Sales Department. Good communicator, proficient with office technology, MS Office (excel, word, etc.). Highly organized, able to work efficiently under pressure and meet deadlines. Skills Customer focus – meets or exceeds customer expectations and communicates timely and clearly Ability to work independently, under pressure at times, meet deadlines and solve problems Computer literate, managing a large volume of email, use excel, ERP system experience (processing sales/purchase orders and running reports) Communication skills, written and verbal Exceptional follow up skills and attention to detail Specific Duties/Tasks 1. Keep organized and current with all communications, primarily a high volume of email, 2. Be responsive to all customer inquiries, orders, data requests, etc., 3. Manage Accounts in collaboration with the Sales Team Confirm pricing for each SO and update repeat order if there are any price increases Create/process/manage sales orders Create/process/manage purchase orders Follow up and managing inventory Coordinate work between the warehouse, logistics, and sales departments 4. Other Tasks as assigned. Qualifications - Desired but not required 2 or 4 year degree preferred but not required 1+ years Customer Service Experience 1+ years Purchasing Experience 1+ years ERP experience (MS Dynamics a plus) All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.

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