Lafayette
Job DescriptionDescription: JOB SUMMARY Provides customer service, processing both business and individual banking transactions. Manages a cash fund. Cross-sells bank services and may open new accounts. Entry level position. A Bank Teller helps clients of the bank with routine financial transactions. Day-to-day duties include making deposits, handling withdrawals and issuing money orders or cashier’s checks to bank customers. ESSENTIAL DUTIES AND RESPONSIBILITES INCLUDE BUT ARE NOT LIMITED TO A Bank Teller’s primary responsibility is customer service. Bank Tellers must be knowledgeable about a range of bank operations and be able to answer any questions a customer has. Other duties and responsibilities may include: • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions., • Informing customers about bank products and services., • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete., • Maintaining and balancing cash drawers and reconciling discrepancies., • Packaging cash and rolling coins to be stored in drawers or the bank vault., • Keeping a clean, organized work area and a professional appearance., • Handling currency, transactions, and confidential information in a responsible manner., • Using software to track bank information and generate reports., • Following all bank financial and security regulations and procedures, • Opening new accounts, • Keeping customers’ personal information confidential, • Serves customers by completing account transactions., • Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits., • Sells cashier’s checks, Bank Money Orders, personal money orders and other products., • Answers questions in person or on telephone and refers customers to other bank services as necessary., • Records transactions by logging cashier’s checks, personal money orders, and other special services; preparing currency transaction reports., • Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative., • Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas clubs, completing safe-deposit box procedures, and providing special statements, copies, and referrals., • Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins., • Reconciles loan coupons and other transactions., • Maintains supply of cash and currency and turns in excess cash and mutilated currency., • Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof., • Maintains customer confidence and protects bank operations by keeping information confidential., • Contributes to team effort by accomplishing related results as needed. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements: REQUIREMENTS • High school diploma or equivalent., • Bachelor’s degree in a relevant field may be preferred., • Cash handling experience and on-the-job training may be required., • Ability to pass a background check., • Exceptional time management, communication, and customer service skills., • Basic math and computer skills., • High level of accountability, efficiency, and accuracy., • Strong sales skills are a plus., • Constant use of computer screens., • Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear., • Intermittently standing, stooping, bending at the waist, walking, kneeling, or crouching., • Ability to sit and/or stand for long periods of time during the workday., • Long periods of typing and repetitive motion., • Ability to lift and/or move and carry up to 25 pounds.