Benefits and HR Client Service Represenative
2 days ago
Woodbridge
Job Description We are looking for a dedicated candidate who is eager to learn in a fast pace environment. We are actively seeking for someone with strong communication skills, works well in a team, and is motivated to help a multitide of clients and their employees with benefit administration. Looking for recent graduates that are seeking to start their career! JOB DUTIES: • Answer client support phone calls, support voicemail support inbox e-mails., • Answer technical and non-technical questions, • Identify and asses client’s needs to achieve satisfaction, • Direct requests and unresolved issues to designated department, • Build sustainable relationships of trust through open and interactive communication, • Handle complaints, provide appropriate solutions and alternatives within the time limits, • Follow up to ensure resolutions have been met, • Close out or open call records, • Insurance Products: Adds, Terms and Changes, • Research Clients and Employee Benefit Question, • EOBs, • Life Events, • Plan Information, • Exclusions, • Provider Research, • Associates Degree, • 1-3 years customer support experience, • Strong phone and listening skills, • Excellent communication and presentation skills, • Excellent data entry skills., • Strong oral and written communication skills, • Strong client relationship and interpersonal skills, • Must be technologically savy, • Strong problem-solving and analytical skills., • Self-motivated, high energy, goal oriented and a positive attitude., • Must be able to work both independently and in a team environment., • Bi-lingual Spanish is a plus. Company DescriptionTriton Benefits and HR Solutions is one of the fastest growing Benefit Brokerage firms in the Nation. Triton manages over $400M in annual insurance premium. Triton's Clients also receive Payroll and Human Resource services. Triton in an ADP Broker Partner and also a news content provider for its clients and a number of news media outlets such as Bloomberg, L.P.Triton Benefits and HR Solutions is one of the fastest growing Benefit Brokerage firms in the Nation. Triton manages over $400M in annual insurance premium. Triton's Clients also receive Payroll and Human Resource services. Triton in an ADP Broker Partner and also a news content provider for its clients and a number of news media outlets such as Bloomberg, L.P.