Senior Service Manager - Sunroad Asset Management
hace 3 días
San Diego
Job DescriptionBefore applying to this job opening, please review the Company's Applicant Privacy Policy located at: This Applicant Privacy Policy governs the Company's collection, use, and sharing of personal information you provide during the application process. Job Title: Senior Service Manager Property: The Vive Collection - 1,245 Unit Community Location: San Diego, CA Reports to: Community Manager Position Summary The Senior Service Manager is the strategic and operational leader responsible for all maintenance operations at The Vive Collection. This role oversees the physical integrity, preventative maintenance, capital planning, and safety of a large-scale luxury community. You will drive performance through team leadership, process consistency, and accountability, ensuring the property operates efficiently, residents are highly satisfied, and the asset performs to ownership standards. The ideal candidate combines expert-level technical knowledge with strong leadership, organization, and business acumen. You are hands-on when needed but equally adept at managing systems, budgets, and people to deliver measurable results. Core Responsibilities 1. Leadership & Team Development • Lead and develop a large maintenance team, including Service Supervisors, Technicians, Porters, and Groundskeepers., • Create a culture of accountability, collaboration, and safety that aligns with Sunroad’s operational values., • Conduct daily team meetings, safety talks, and performance check-ins., • Coach and mentor team members for skill growth, efficiency, and long-term retention., • Partner with the General Manager to align maintenance operations with financial and resident satisfaction goals. 2. Operations & Maintenance Oversight • Oversee all daily maintenance activities, ensuring work orders, preventative maintenance, and make-readies are completed on schedule and to Sunroad’s standards., • Review work order systems (Yardi, RealPage, or Entrata) for efficiency, accuracy, and timely completion., • Establish and enforce Standard Operating Procedures (SOPs) for troubleshooting, documentation, and follow-up., • Perform quality-control inspections and ensure first-time fix accuracy., • Maintain property curb appeal, amenity function, and overall building condition to company and brand standards.3. Advanced Maintenance & Technical Support 3. Preventative & Predictive Maintenance • Design and implement comprehensive preventative maintenance programs for all major systems (HVAC, electrical, plumbing, roofs, life-safety, and amenities)., • Track PM completion rates and identify recurring issues or potential system failures., • Partner with vendors for inspections, system servicing, and warranty management., • Monitor maintenance logs and adjust schedules to prevent downtime and reduce long-term costs. 4. Capital & Vendor Management • Partner with ownership and asset management teams on capital improvement projects, including scoping, bidding, scheduling, and quality oversight., • Negotiate and manage vendor contracts, ensuring service-level compliance and cost efficiency., • Oversee material purchasing, inventory control, and vendor invoicing., • Ensure all work is performed safely, within budget, and in compliance with applicable codes. 5. Budgeting & Financial Performance • Develop and manage annual maintenance and capital budgets, aligning expenditures with asset performance goals., • Track spending, analyze variance reports, and implement cost-saving initiatives., • Forecast lifecycle replacements and recommend proactive investment strategies to ownership., • Present maintenance performance reports and financial summaries as needed. 6. Safety & Compliance • Champion Sunroad’s safety culture, ensuring adherence to OSHA, EPA, and Fair Housing regulations., • Conduct routine inspections, safety trainings, and emergency preparedness drills., • Maintain accurate documentation for all inspections, incidents, and compliance certifications. Success in this supervisory role will be measured by: • Service Request Completion Time: The average time from work order creation to completion (Goal: e.g., < 36 hours for non-emergencies)., • "First-Time Fix" Rate: Percentage of service requests completed correctly the first time, without a callback (Goal: 95%+)., • Make-Ready Turn Time: Average number of business days to turn a vacant unit from "move-out" to "rent-ready" (Goal: < 7 days)., • Team Productivity: Average number of work orders completed per technician, per day., • Experience: Minimum 7–10 years of progressive experience in multifamily maintenance or facilities management; 3+ years in a senior leadership role overseeing large-scale communities (500+ units)., • Certifications:, • EPA Universal Certification (required), • Certified Pool Operator (CPO) (required), • Certified Apartment Maintenance Technician (CAMT) or OSHA 10/30 (preferred), • Technical Expertise: Advanced proficiency in HVAC, electrical, plumbing, and mechanical systems; strong diagnostic and project management skills., • Leadership: Proven ability to lead large, diverse teams and maintain accountability while fostering growth and collaboration., • Software: Proficiency with property management systems (Yardi, RealPage, or Entrata) and Microsoft Office Suite., • Professionalism: Strong organizational, communication, and time management skills with the ability to manage multiple priorities., • Competitive base salary and performance bonus, • Comprehensive benefits package (Medical, Dental, Vision), • 401(k) with company match, • Paid Time Off (Vacation, Sick, Holidays) If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws. We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers. Company DescriptionFounded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: