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Job Description Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD). Best Buddies is the largest organization dedicated to ending the social, physical and economic isolation of the 200 million people worldwide with intellectual and developmental disabilities (IDD). Our programs empower people with IDD to form meaningful friendships with their peers, secure jobs, improve communication and advocacy skills, and live independently, while also offering support for their families. Job Title: Residential Manager, Best Buddies Living Department: State Operations & Programs Reports to: Senior Director, Best Buddies Living of direct reports: 0 Salary range: $45,000 Classification: non-exempt Housing and utilities included in the compensation package Position overview: The residential manager will coordinate all operations and activities of the residence, including team supervision, acting as agency/community liaison, directing resident training, tracking outcomes and assisting participants in realizing their goals of independent living. Job requirements – qualified applicants must have: • Bachelor’s degree and at least five years progressive experience working with individuals with intellectual and developmental disabilities (IDD) and ideally will have strong understanding of residential living protocols, • Previous independent or transitional living program experience, • Strong initiative, drive for results, and self-assessment skills, and ability to lead individuals and teams in setting and achieving challenging goals, • Strong project management skills - including planning, analysis, decision making, and problem solving and willingness to multitask, • Must be highly dependable and lead by example and be willing/able to adapt communication style to fit the situation and facilitate cross-departmental strategies, • Strong persuasive writing and presentation skills with the ability to exert influence, inspire others, and articulate the mission, goals, and activities of Best Buddies with passion and enthusiasm, • Must be adaptable and able to quickly and effectively develop and balance multiple relationships, and get results from a variety of people, • Strong written communication and project/time management skills, including attention to detail, • Ability to work independently and as part of a team, • Basic understanding of social media and familiarity with Microsoft Office, • Must be engaging and comfortable meeting new people and addressing sensitive issues, • Must be comfortable with frequent local travel, use personal cell phone, and work evenings and weekends as necessary in order to accomplish job responsibilities, • Access to an automobile with applicable insurance Job duties include, but are not limited to: Programs • Work with the Senior Director, Best Buddies Living to develop program strategy at the house, including personalized resident support plans, program events, house meetings, parent engagement, and overall house maintenance, • Supports residents in accessing community activites, cultural activities, and necessary transportation logistics as outlines in the resident’s support plan, • Based on the resident’s support plan, active support is offered in the following and is not limited to: healthy lifestyles, personal care, home maintenance, effective self-advocacy, decision making, financial literacy, budgeting, community integration and support with social networks. Development • Follows the expansion plan in order to reach all recruitment numbers of new residents by target date of move-in, • Follows expansion plan if there are any vacancies Marketing • Executes marketing plan to promote Best Buddies Living in their area in order to reach goal number of applicants Operations • Oversee and support residents with their daily schedules and coordination of their schedules, • Lead in the coordination and implementation of events, meals, acitvities, and meetings, • Completes progress notes and is an active part of support plan meetings, as applicable, • Communicates with families and parents, as needed, • Follows all Best Buddies Living policies and procedures as stated in the Best Buddies Living handbook, BBI Safety handbook and all trainings, • Must complete all trainings and certifications required for Best Buddies Living, • Has supervisory responsibilities of a Residential Assistant, as applicable, • Will provide direct guidance or participation to the extent desired by the resident, • Support residents with their goals for independence and as stated in their annual support plan, • Supports residents to communicate their preferences, choices and needs, • Perform house management functions that include but are not limited to: training residents in housekeeping, assisting in laundry, planning meals and groceries Best Buddies® is an affirmative action employer, in addition to an EOE and M/F/V/PWD/PV employer. Diversity, equity, and inclusion are foundational to Best Buddies International’s core values and help the organization continue to achieve its mission. Here at Best Buddies, our goal is to lead and advocate for a more inclusive world. Best Buddies offers a comprehensive and generous benefits program that include financial security, health and wellness and time off.

Job DescriptionDescription: Job Title: Diversion Program Manager Location: Travis County Austin, Texas Job Type: Full-Time Reports to: Chief Training Officer | Direct Reports: Mental Health Specialist(s) About Us: God Restoring Order (GRO) Community is a mental/behavioral healthcare provider that specializes in trauma focused care for boys and men of color, ages 5 and up. Grounded in an understanding of the neurological, biological and psychological effects of trauma, GRO translates research discoveries into evidenced-based treatments for behavior change. Position Summary: The Diversion Program Manager will oversee the strategic management and operational oversight of our Gun Diversion Program within Travis County. He/She will ensure the effective distribution of services, manage a team of clinicians and collaborate with state attorneys, judges and external stakeholders to achieve program goals of community safety, reduction of rearrests and future violent-related incidents. The ideal candidate should possess a deep understanding of local and state compliance requirements as well as strong leadership, organizational, and communication skills. The Director will play a critical role in enhancing the efficiency, accountability, and transparency of program services and treatment. Key Responsibilities: 1. Strategic Leadership & Oversight • Lead and manage the day-to-day operations of the diversion program aimed at addressing the causes of maladaptive behavior (ie illegal firearm possession) and subsequently reducing rearrests (recidivism)., • Develop, implement, and monitor the coordination of services from intake to discharge planning., • Oversee program budgeting and ensure resources are appropriately allocated to achieve program goals of community safety, reduction of rearrests and future violet-related incidents2. Team Management & Supervision, • Supervise and lead a team of clinicians responsible for the day-to-day execution of services, including Individual therapy, CBT groups and other recommended treatments per the assessments proven effective for behavior change., • Identify training and professional development opportunities for team of clinicians to enhance clinical practices and program effectiveness., • Foster a positive work environment and collaboration with external stakeholders. 3. Compliance & Regulatory Knowledge, • Ensure the diversion program adheres to best practices and is in compliance with local, state, and federal regulations., • Stay abreast of legislative and development changes in policies to make “informed” program adjustments., • Oversee service delivery to ensure program compliance.4. Program Evaluation & Reporting, • Ensure regular progress reports for attorneys and external stakeholders, • Assess the efficiency of required documentation., • Use data and feedback to inform program decisions and service delivery. 5. Stakeholder Engagement & Collaboration • Serve as the liaison between operations and attorneys/ external stakeholders., • Foster relationships with all stakeholders (judges, PO’s, attorneys,), • Represent GRO’s Gun Diversion Program at local and state meetings, conferences, and working groups focused on diversion strategies and programs.6. Risk Management & Problem Resolution, • Respond to and resolve complex or sensitive issues related to diversion operations, working collaboratively with clinical team and external stakeholders to find resolutions.Knowledge & Skills:, • In-depth knowledge of diversion strategies and alternatives to incarceration, including state and federal regulations related to these programs., • Proven experience in managing budgets and staff development., • Provide leadership and direct supervision to a multidisciplinary team of community mental health professionals, ensuring high-quality care for individuals who can benefit from mental health services., • Conduct performance evaluations, coaching, and training to ensure the professional growth and development of staff., • Ensure compliance with Texas Medicaid billing guidelines, including managing proper documentation and billing processes for community mental health services., • Stay up to date on Medicaid regulations and billing codes to ensure accurate claims submission and reimbursement., • Build and maintain strong relationships with key stakeholders in the Travis County community, including local government agencies, healthcare providers, court systems, and advocacy groups., • Assist with budget development and resource allocation to ensure the effective use of funds in support of diversion operations., • Ability to lead, coach, and develop a diverse team, make effective decisions, and resolve conflicts., • Deep knowledge of crisis intervention, diversion strategies, and local mental health resources., • Expertise in Texas Medicaid regulations, billing procedures, and maintaining compliance., • Skills in designing, implementing, and evaluating diversion programs while managing resources and budgets., • Ability to build strong partnerships with community stakeholders and advocate for mental health programs., • Capacity for long-term planning, innovative service delivery, and systems-level thinking., • Strong verbal and written communication, interpersonal, and negotiation skills., • Commitment to ethical practices, confidentiality, and advocating for vulnerable populations., • Ability to analyze data, manage risks, and drive continuous improvement., • Bilingual in Spanish and English, • Master’s degree in Social Work, Psychology, Public Health, or a related field., • Minimum of 5 years of experience in community mental health services, with a strong emphasis on diversion and crisis intervention programs., • Extensive experience working in Travis County’s mental health system, including familiarity with local resources, providers, and community dynamics., • In-depth knowledge of Texas Medicaid billing practices, regulations, and compliance requirements for mental health services., • Proven track record of leadership and supervision in managing community-based mental health teams., • Strong understanding of mental health crisis management, diversion strategies, and evidence-based practices for serving individuals with mental health conditions., • Excellent communication, interpersonal, and organizational skills., • Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT) preferred., • Experience in policy development and advocacy for mental health services., • Competitive salary and benefits package., • A supportive and dynamic work environment committed to social impact., • Opportunities for professional development and growth.Requirements:

A leading healthcare company in Austin, Texas is looking for a Customer Service Representative to provide exceptional service to patients and providers.

Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

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