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Salary: $80,000.00 - $90,000.00 per year Summary: The Senior Manager of Customer Service (SMCS) & Airline Program Management plays a crucial role in ensuring customer satisfaction with contracted or ad hoc services performed at one of AeroRepair’s nine production sites. The Senior Manager Customer Service oversees a customer service team and provides direct customer service support to a select client base. The SMCS ensures contracted program inventory and service levels are maintained, daily logistics management, invoicing oversight and customer communication. The Senior Manager of Customer Service & Airline Program Management is also responsible for assisting the customer service Responsibilities: · Responsible for the management of the customer service team, including supervision, coaching and mentoring, training and development and annual performance reviews. · Supports client service team/assigned client base, to ensure daily pick-up/delivery schedules are maintained for our airline program management accounts to ensure minimum/maximin inventory levels are always maintained. · Ensures client service team/assigned client base production requirements are communicated to Production Sites Leads daily. · In conjunction with Director, assigns new customers to specific customer service team members and ensures customer specific requirements are fully established within AeroRepair various departments · Oversee customer service team’s daily invoicing activities. · Develop/build strong working relationships with assigned customers and the points of contact personnel at our leading accounts. · Resolve customer issues, escalations and complaints, involving Director as required. · Supports client service team/assigned client based, conduct formal analysis for the Sales Team, on customer contract requirements and cost metrics ensuring client feedback is incorporated, to identify opportunities for improvement and recommend strategies to enhance customer experience. · Develop and recommend customer service policies and procedures and once approved by management, ensure implementation and adoption is consistent by all customer service es team members and at all production sites. · Attend/lead weekly meetings, team meetings, etc. to drive compliance with customer needs. · Work collaboratively with other areas for the Company such as Production, Accounting, Sales, etc. to meet the financial goals of the Company. · Act as the liaison between management and your team. · Understand and follow all company standard practices and policies. · Other duties as assigned. Requirements: · At least 5+ years of experience in customer service or related fields. · A bachelor’s degree in business, communications or related field is preferred. · Must have managerial experience. · A driven and self-motivated leader dedicated to enhancing customer experience. · Well organized and detail oriented, with the ability to multitask and manage personnel in remote locations. · Comfortable working in environments with deadlines and stringent performance requirements. · IT experience in MS Office and ERP experience. · Effective communicator. · Able to work successfully with others. · Other duties as assigned. Benefits: AeroRepair provides an industry leading comprehensive suite of benefits including medical, dental, vision, short and long-term disability, life, paid time off, tuition reimbursement, and retirement savings with company match focused on providing financial stability and physical/emotional well-being throughout the employee’s career. About AeroRepair: AeroRepair, Inc. is a rapidly growing FAA authorized aviation repair and overhaul service provider with ten locations throughout North America. Headquartered in Manchester, New Hampshire, AeroRepair was founded over 30 years ago and has become the largest independent wheel and brake repair and overhaul organization in the world. Today, AeroRepair employees are talented and experienced industry leaders committed to providing quality products and services and superior customer services. We offer a competitive salary, market leading benefits, and a culture of continuous improvement and career advancement in the growing Aircraft Maintenance Industry.

Job DescriptionSalary: Senior Account Director - US Location: Hybrid based in Dallas Will you be our Senior Account Director? Join the CellPoint Digital Community Named Top Fintech of 2022 by CIOReview • Moving billions of $ through our platform, millions of requests daily all year round, • Building next generation Payment Orchestration Platform on GCP, • Global enterprise customers CellPoint Digital is on a mission to make payments a strategic advantage for businesses. We are the inventor and global leader in payment orchestration, with innovative solutions that help clients like Virgin Atlantic, Southwest Airlines and Emirates take the right payment, at the right time, from customers in every local market all in real-time to optimize their payment revenue. We simplify the complexity of 28+ card schemes (think MasterCard, Visa, American Express), 168+ alternative payment methods (think ApplePay, PayPal, Alipay), and 220+ processors (think Worldpay, Elavon, Union Pay) with a platform that combines the best of them all with intelligent routing that drives dramatic success and revenue savings for our clients. We are a rapidly growing company driven by a talented team with diverse experiences and unique insights. Our community stretches across the globe with offices in Copenhagen, Dallas, Dubai, London, Miami, Pune, and Singapore and remote-based colleagues everywhere in between. Our team thrives on challenges, pushing boundaries, and achieving remarkable results. We embrace a spirit of resilience and adaptability, navigating the ever-changing global landscape. As one team we get the job done, and we recognize, celebrate, and reward commitment to the mission. We specialize in orchestrating complex mission-critical payment scenarios for large enterprises globally. We regard ourselves as specialists in high-volume transactional systems using a strong theoretical foundation in distributed systems. Senior Account Director - US We are seeking a highly skilled and motivated individual to join our Airline team as Account Manager. In this position, you will be responsible for overseeing the successful execution of client programs and maintaining and expanding strong relationships with key accounts. You will serve as a strategic partner to our airline clients, ensuring their satisfaction and driving the achievement of their business objectives. This role requires a unique blend of customer satisfaction, account management skills, and excellent communication abilities. How You Will Make an Impact: • Account Management:, • Act as the primary point of contact for key accounts, fostering strong relationships and understanding their needs and goals., • Identify opportunities for account growth and expansion, working closely with the sales team to drive revenue generation., • Develop account strategies and collaborate with clients to align program objectives with their business objectives., • Conduct regular account reviews and present performance reports to clients, highlighting achievements and identifying areas for improvement., • Collaborate with cross-functional teams to deliver comprehensive solutions tailored to client requirements., • Stakeholder Engagement:, • Engage with senior executives, both internally and externally, to present program updates, discuss strategic initiatives, and address concerns., • Foster collaboration and maintain open lines of communication with cross-functional teams, ensuring all stakeholders are aligned with program objectives., • Provide guidance and mentorship to team members, facilitating their professional growth and development., • Continuous Improvement:, • Analyze program performance data, identifying areas for improvement and implementing strategies to enhance program effectiveness and efficiency., • Stay up to date with industry trends, best practices, and emerging technologies relevant to program management and account direction., • We offer you the opportunity to be an innovator, challenge the status quo, and redefine the payments category., • Competitive salary in a fast-growing start-up., • Medical Insurance., • Learning and Development Opportunities., • Performance related bonuses., • Enhanced annual leave policies., • Bachelor's degree or equivalent experience, • 5+ years of airline experience in payments, revenue accounting or similar functional areas, • 5+ years of enterprise-level account management, • Proven track record navigating complex situations, • Experience leading contract negotiations and renewals with key accounts., • Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients and stakeholders at all levels., • Strategic mindset, with the ability to understand client objectives and align programs accordingly., • Strong problem-solving and decision-making abilities, with a focus on achieving results., • Proactive, fast learner, and self-motivated, with the ability to work both independently and collaboratively in a fast-paced environment., • You are eager to bring your unique talents and authenticity to the CellPoint Digital community., • You're constantly curious and a lifetime learner., • You thrive in a fast-paced environment and the challenge of managing multiple projects simultaneously while prioritizing high-return work., • You are able to thrive in a remote first arrangement with a distributed organization in multiple time zones. More About CellPoint Digital: • Our roots are in innovating payment for the airline industry, but we are quickly transforming other verticals including gaming, e-commerce, and marketplaces., • Our customers include some of the leading brands you know, including Virgin Atlantic, Southwest Airlines, Avianca, and Emirates but also cutting-edge and emerging brands like MTCGame, a global e-commerce platform for video gamers and Hoppa, a ground transportation service in the UK., • We are recognized as a true innovator and were selected to be part of Plug and Play Tech Centres Innovation Incubator and identified as the Top Fintech company for 2022 by CIOReview Magazine., • Proud Member of the Merchant Risk Council, the leading global trade association for eCommerce fraud and payments professionals, as well as leading organizations within the airline industry including the International Air Transport Association (IATA), the Center for Aviation (CAPA), and the Latin American and Caribbean Air Transport Association (ALTA)

Luxottica Group - [Customer Service Representative] As a Customer Service Representative at Luxottica, you'll: Answer customer calls through a phone queue process; Process orders for plano and prescription products that are being returned; Correctly identify and calculate discount amounts, restockin

Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed). We're seeking motivated individuals to join our growing team of remote customer service representatives. A strong desire to provide excellent customer service.

As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join o

High School diploma or equivalent with 6 months of customer service experience. Maximus is looking for customer service representatives in and around the Pharr Texas/Brownsville TX areas. The role - provides customer service for basic and routine inquiries and problems via multiple possible channels

Provide exceptional customer service by addressing inquiries, resolving scheduling issues, and escalating concerns as needed. Strong communication and customer service skills with the ability to manage calls efficiently and professionally. This role requires strong communication skills, attention to

About the job Customer Service Representative- Remote. Their duties include inputting data from paper documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly.

Remote Customer Service Rep* . Remote Customer Service Rep Details: .

We are seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. That's why in Chewy Customer Service, you are empowered to become your best. YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and de

A dependable, ambitious and positive person who is a natural at selling and communicating with customers. You're experienced and a natural at interacting with customers. You're comfortable taking customer calls, providing information, and answering questions.

MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. We are looking for full-time customer service representatives to support inbound customer

Customer service, sales, or team-based experience is helpful but not required. This role is ideal for individuals who enjoy teamwork, clear communication, and professional growth all within a flexible, remote-first environment. Provide follow-up service and maintain strong client relationships.

We're looking for enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse portfolio of well-known clients. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by provi

Automotive Customer Service Representative - Remote. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Customer service and/or sales experience preferred.

What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. Sales involved only if the customer desires to opt in for additional benefits.

Airline Customer Service Representative at DFW Airport (PM/Evening Shift) - $18. Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Dallas Forth Worth International Airport (DFW). Hallmark Aviation has

This position supports customer service for mortgage customers. Must be customer service oriented (empathetic, responsive, patient, and conscientious). Listen to customers, understand their needs, and resolve customer issues.

Answer customer calls and assist with inquiries & bookings Schedule and manage appointments using Walkabout Customer Booking Software (training provided) Provide top-notch customer support and ensure satisfaction Maintain accurate records and follow up with customers as needed. We are looking for a

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T

Customer Service Representative. Location: Remote (Work from home position) Duration: Long-term Rate: DOE. Answers telephones and responds to basic customer questions using established methods provided in training.

The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business. Maintains support service levels and upholds Luxottica'

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. Join Our Team as a Remote Customer Service Representative. Provide feedback to improve customer service processes.

Customer Service Specialist (German-Speaking) | Remote | Country-Wide. Delivering top-notch customer service so we can together drive a successful energy transition. Experience in customer service or a similar job is an advantage, but we also welcome career changers!.

We're seeking Bilingual Customer Service Assistants (Remote) for people residing in Venezuela, Colombia, Argentina, Ecuador, Peru, and Nicaragua. Bilingual Customer Service Assistants. Resolve customer complaints and issues effectively and efficiently, ensuring customer satisfaction.

This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while delivering excellent customer service to both providers and patients. Provide exceptional customer service by addressing inquiries, resolving scheduling issues, and escalating con

We have an opening for a talented Amazon Customer Service Representative (Remote) to assist customers with orders, returns, and account issues via phone, chat, or email. Interact with customers and colleagues in a professional manner. Interact with customers and colleagues in a professional manner.

This is an excellent opportunity to supplement your income if you are a customer service representative agent or anyone seeking a flexible part time remote work at home job. Paid Panel Immediate Start - Remote Part Time - Customer Service Representative Agent Welcome. Customer Service Representative

Make an impact in the role of Netflix Customer Service Advisor (Remote) to perform responsibilities as a Customer Service Advisor (Remote).

Airline Customer Service Representative at DFW Airport. Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Dallas Forth Worth International Airport (DFW). Hallmark Aviation has earned a reputation for p

Join our growing team as a Amazon Customer Service Representative (Remote) to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and follow safety procedures and company policies. Other duties include gain knowledge of compa

This is an excellent opportunity to supplement your income if you are a customer service representative agent or anyone seeking a flexible part time remote work at home job. Paid Panel Immediate Start - Remote Part Time - Customer Service Representative Agent Welcome. Customer Service Representative

Other duties include assist with processing returns and exchanges, coordinate tasks to ensure deadlines are met, gain knowledge of company offerings to better serve clients, provide excellent service to customers and team members, manage daily responsibilities with a focus on quality and efficiency,

This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance customer satisfaction and retention. Develop and maintain self-service resources such as help center articles and FAQs to empower customers. Lead, train, and mentor a

We’re looking for a Remote Customer Service Rep to work collaboratively across teams and departments, support the preparation and delivery of goods or services, and gain knowledge of company offerings to better serve clients. Other duties include adapt to shifting priorities and business needs, ma

The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Airline Customer Service Supervisor in DFW Airport. Hallmark Aviation Services is seeking a

Take the next step in your career as our new Amazon Customer Service Representative (Remote) to assist customers with orders, returns, and account issues via phone, chat, or email.

Remote Customer Service Rep Details: . Remote Customer Service Rep* .

Now hiring an experienced British Airways Customer Service Representative (Remote) to respond promptly to inquiries and resolve basic issues, provide excellent service to customers and team members, and assist with organizing, stocking, and general upkeep. Other duties include manage daily responsib

This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while delivering excellent customer service to both providers and patients. Provide exceptional customer service by addressing inquiries, resolving scheduling issues, and escalating con

Take the next step in your career as our new Netflix Customer Service Advisor (Remote) to follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, and provide excellent service to customers and team members. Other duties include support the preparat

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We have an opening for a Remote Customer Service Rep, where you will respond to questions by phone, email, or in-person, help organize and maintain a tidy workspace, and support returns and exchanges in a timely manner. Additional duties include adhere to safety guidelines and company policies, hand

We're looking for a Remote Customer Service. As a Customer Service Representative, you will help drive the continued success by providing reliable and impeccable preventive maintenance service. Provide excellent customer service and demonstrate a passion for helping others.

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.