Global Security Operations Center Shift Lead - Office Headquarters - Hudson Yards
hace 10 días
New York
Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility. Job Description: Job Description Allied Universal is hiring a Global Security Operations Center Shift Lead to oversee a Office Headquarters in the Hudson Yards Area of Manhattan • Position Is: Full Time, • Work Shifts Available: Morning and Afternoon, • Work Days Available: Candidate should be flexible Monday - Sunday, • Must exhibit great customer service skills, will be interacting with the general public on a daily basis and interaction with the client and staff RESPONSIBILITIES: • Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed, • Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies, • Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered, • Ensure all GSOC activities comply with local, national, and international laws and client regulations, • Conduct regular audits and assessments to identify area of improvement, • Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators, • Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements, • Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with policies and regulations, • Complete metrics for all Operators to ensure they are meeting standards, • Troubleshoot issues with the security applications and work with the system team to resolve issues, • Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents, • Coordinate with internal and external stakeholders including emergency services as necessary, • High school diploma or equivalent, • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment, • Minimum of two (2) years of technical writing experience, • Minimum of two (2) years of verifiable security experience, • Minimum of two (2) years of verifiable Global Security Operation Center experience, • Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic), • Must possess one or more of the following:, • Service in the active-duty military, military reserves, or National Guard, • Service in auxiliary police or police cadets, • Bachelor's Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study, • Technical writing skills, • Teamwork, coaching, mentoring skills, • Proficient Microsoft Office skills (i.e., Excel, Word), • Solid computer knowledge and skills, experience working with complex platforms, • Ability to operate radio or telephone equipment and/or console monitors, • Ability to communicate at an executive level, both written and orally, through superior communication skills, • Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints, • Possess working knowledge of current global events and global geography/cultures, • Ability to analyze and think critically, sometimes under ambiguous circumstances, • Military and/or law enforcement experience, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401(k)plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal days If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1462498