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Job DescriptionGuest Service Specialist Location: New York, NY (In-Person) Schedule: Monday–Friday, 9:00 AM – 5:30 PM EST Compensation: $24–26/hr, depending on experience About Furnished Quarters Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, blending the best of hospitality, real estate, and design. With 25 years of experience and LGBTQ+ diverse-owned certification, we bring a human-first approach to short-term living—elevated by care, community, and connection. We offer stays of 30 days or longer for business and leisure travelers, supported by a team that values collaboration, growth, and individuality. Our five core values—Challenge, Collaboration, Care, Career, and Community—shape everything we do. If you’re looking to join a culture that values work-life balance, celebrates your uniqueness, and gives your voice weight, it’s time to #StayDifferent. The Opportunity We’re seeking a high-touch, resourceful Guest Service Specialist to support our guests from pre-arrival through departure. You’ll be the frontline of service, ensuring guests feel welcomed, cared for, and heard—whether answering inquiries, resolving issues, or coordinating with internal teams and vendors. This is a great role for someone who thrives in a remote environment, enjoys solving problems, and is passionate about delivering thoughtful, detail-oriented service. What You’ll Do Guest Experience & Communication • Send clear, timely pre-arrival instructions including key codes and access information, • Respond to guest requests via phone, email, and Salesforce within a 2-hour SLA, • Troubleshoot common issues (internet, TV, access) and coordinate in-field solutions, • Maintain accurate, up-to-date documentation in all systems, • Deliver high-touch support via phone, following hospitality-standard call procedures, • Manage service cases from intake to resolution, ensuring timely follow-up and guest satisfaction, • Welcome Key Account guests with personalized outreach, • Action urgent items like same-day arrivals, unit changes, and internal updatesOperations & Coordination, • Collaborate with partners, building staff, and service providers (e.g., locksmiths, electricians), • Manage and distribute weekly doorman lists and updated access codes, • Upload documents and inspection forms in accordance with partner requirements, • Coordinate with teams across time zones and geographies to ensure guest needs are met, • Communicate service upgrades or utility changes to impacted guestsCulture & Teamwork, • Embody our core values in every interaction—with guests, colleagues, and vendors, • Participate in team huddles and knowledge-sharing sessions, • Stay up to date with policies, procedures, and service standards, • Bachelor’s degree in hospitality, business, or related field preferred, • 3+ years in guest services, hospitality, property management, or corporate housing, • Experience with Microsoft Office Suite, Salesforce, Oscar, or similar CRM systems, • Exceptional written and verbal communication skills, • Strong multitasking abilities and comfort working with multiple systems at once, • A calm, solution-focused demeanor—even in time-sensitive situations, • This is a full-time, hourly position working Monday through Friday, 9:00 AM – 5:30 PM EST, • Must participate in an after-hours, rotating On-Call program, • Requires regular computer use and prolonged periods of sitting or standing, • Medical, Dental, and Vision Insurance, • Life, Short- and Long-Term Disability Insurance, • Medical FSA and Commuter Benefits Powered by JazzHR f8x0TRTfKl

Job Description Swift Home Care is seeking a dedicated and detail-oriented Scheduling Coordinator to join our team in Brooklyn, NY! As a Scheduling Coordinator, you will play a critical role in ensuring the efficient and effective scheduling of our home health care staff to meet the needs of our clients. We are looking for individuals with both home care coordination experience and are bilingual in English/Spanish, English/Creole. This is a great opportunity for someone who wants to take their experience to the next level. Join our growing team and help make a meaningful difference every day. Compensation: $23-26 an hour, based on relevant experience. Location: 2169 86th Street, Brooklyn, NY 11214 You will: • Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability., • Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements., • Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly., • Adapt quickly to scheduling changes caused by call-outs, emergencies, or updated client needs., • Maintain accurate and up-to-date scheduling records using HHAeXchange., • Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets., • Review and document temporary orders daily., • Call existing patients monthly and document communication using internal templates., • Liaise between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery., • Provide general administrative support including answering phones, updating reports, and maintaining logs., • Flexibility to participate in on-call rotation (weekdays and weekends) after 60-90 days. You will have: • Prior experience in home care scheduling or healthcare coordination preferred., • Proficiency with HHAeXchange or similar scheduling platforms is a plus., • Strong multitasking and problem-solving skills., • Excellent phone etiquette and communication skills., • Bilingual (Spanish, Russian, Creole, etc.) is required., • Must be comfortable working in a fast-paced, team-oriented environment. Benefits Why Choose Us? At Ultimate Care Inc., our mission is to restore dignity and independence to clients in the comfort of their homes through personalized care plans. We aim to ease the burden on family caregivers while helping clients avoid nursing homes and assisted living facilities whenever possible. Based in New York, Ultimate Care is a licensed home care provider proudly serving the local community. Swift Home Care, an affiliate of Ultimate Care, shares this commitment to delivering high-quality, compassionate care tailored to each individual’s unique needs. Together, we lead with heart—providing empathetic, client-centered services that prioritize comfort, dignity, and trust.

Job Description Ultimate Care NY is seeking dedicated and detail-oriented Scheduling Coordinators to join our team in Brooklyn, NY! As a Scheduling Coordinator, you will play a critical role in ensuring the efficient and effective scheduling of our home health care staff to meet the needs of our clients. We are looking for individuals with both home care coordination experience and are bilingual in English/Spanish. This is a great opportunity for someone who wants to take their experience to the next level. Join our growing team and help make a meaningful difference every day. Compensation: $23.00 - $26.00 per hour, based on relevant experience. Location: 1000 Gates Avenue, 4th Fl, Brooklyn, NY 11221 You will: • Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability., • Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements., • Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly., • Adapt quickly to scheduling changes caused by call-outs, emergencies, or updated client needs., • Maintain accurate and up-to-date scheduling records using HHAeXchange., • Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets., • Review and document temporary orders daily., • Call existing patients monthly and document communication using internal templates., • Liaise between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery., • Provide general administrative support including answering phones, updating reports, and maintaining You will have: • Prior experience in home care scheduling or healthcare coordination preferred., • Proficiency with HHAeXchange or similar scheduling platforms is a plus., • Strong multitasking and problem-solving skills., • Excellent phone etiquette and communication skills., • Bilingual (Spanish, Creole, etc.) is required. We offer the Ultimate employee perks (literally)! • Health, Vision, Dental Benefits, • Emblem Care: accessible virtual care, when and where people need it, • ComPSYCH: Employee Assistance Program: Counseling (Guidance Resources for Work, Life, Legal and Financial), • Competitive rate and advancement opportunities, • 401k Retirement plan + Employer Match, • Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance, • Generous paid time off, sick time, • Learning and development resources, • Merit-based employee recognition program with rewards $$$, • Daily pay via payroll program, • Discount programs for restaurants, Broadway shows, movies, shopping, and much more!, • Blink Fitness Gym Membership Discount About Us: Our mission is to provide and restore client dignity and independence in their homes through individualized care plans to reduce caregiver role and stress on family members while avoiding nursing homes and assisted living facilities. Ultimate Care Inc., located in New York, is a licensed home care provider proudly serving the local community. Swift Home Care is an affiliate and trusted partner under the Ultimate Care umbrella, sharing the same commitment to delivering compassionate, high-quality home care services across New York. Why Choose Us? At Ultimate Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement! At Ultimate Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles! Ultimate Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law. Ultimate Care does not accept resumes from unsolicited search firms nor recruiters.