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  • Front Desk Receptionist
    Front Desk Receptionist
    4 days ago
    Full-time
    Manhattan, New York

    About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

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  • Front Desk Coordinator
    Front Desk Coordinator
    12 days ago
    $18 hourly
    Full-time
    Melrose, The Bronx

    Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care). Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly. Responsibilities: • Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care, • Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner, • Be responsible for obtaining and filing patients' charts, and assisting our patients as needed, • Maintain the daily operations of the office by following standard operating procedures and guidelines, • Contribute to team effort by smoothly transitioning into daily roles as needed, • Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant), • Navigate through NextGen to access and provide patient information, • Maintain compliance by contacting patients to confirm appointments, • Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments, • Responsible for the opening and closing procedures of the office as needed, • Assist in comforting the patients and maintaining the reception area, • Other administrative tasks as needed Knowledge and Experience • 1+ years of relevant medical administrative experience, preferred, • Experience with medical insurance/verification is a plus, • Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred, • Experience with EMR, preferred, • Strong computer knowledge and windows program including Microsoft word/excel Skills and Abilities • Bilingual (English/Spanish) required, • Excellent verbal and written communication, • Ensuring a great patient experience by delivering outstanding customer service, • Exceptional organizational and time-managements skills - the ability to multi-task is a must, • Adaptability and flexibility while working in a fast-paced environment, • Problem-solving ability and aptitude, • Outcome-focused, with an ability to work under pressure, • A solution-oriented mindset, • A strong sense of urgency and focus in accomplishing tasks Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 25 pounds at times. Schedule: • Monday to Friday 8 am to 4 pm, • Monday to Thursday 9 am to 5 pm and Friday 10:30 am to 7 pm Pay: $18/hour

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  • Medical Assistant
    Medical Assistant
    18 days ago
    $21–$24 hourly
    Full-time
    Manhattan, New York

    A busy and well-established gastroenterology practice seeks a responsible, goal-oriented, and experienced Medical Assistant to join our team. The ideal candidate will be organized, compassionate, and capable of thriving in a fast-paced medical office. : Front Desk Duties: • Schedule and confirm patient appointments, • Book procedures, • Update and manage electronic medical records (EMR), • Verify insurance coverage and benefits, • Obtain prior authorizations for medications, MRI/CT scans, and procedures, • Coordinate specialist referrals, • Check in patients and answer phone calls professionally Back Office Duties: • Escort patients to exam rooms and record vital signs (weight, BP, pulse, temperature, etc.), • Assist physicians during exams and procedures, • Check out patients and provide follow-up instructions, • Explain treatment procedures to patients, • Maintain clean, stocked, and sterile exam rooms and instruments : • Certified Medical Assistant or Associate Degree in Medical Assisting (Required), • Bilingual in English and Spanish (Required), • CPR/BLS/ACLS certification (Preferred), • Prior experience in a gastroenterology or specialty practice (Preferred), • Excellent interpersonal and communication skills, • Strong organizational and multitasking abilities : Full-time : • 401(k), • Paid sick time, • Paid time off : • High school or equivalent (Required) : • Spanish (Required), • English (Required) : • Certified Medical Assistant (Required)

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  • Receptionist
    Receptionist
    21 days ago
    $17–$19 hourly
    Full-time
    Flushing, Queens

    Job Title: Medical Receptionist – Audiology Office (Phones & Data Entry) Location: Brooklyn / Queens / Manhattan – Audiology practice About Us Busy, growing audiology practice looking for a friendly, reliable receptionist to be the first point of contact for our patients. We provide hearing evaluations, hearing aids, and related services in a professional but down-to-earth environment. Key Responsibilities Phone & Patient Communication • Answer high volume of incoming calls in a professional, warm manner, • Schedule, confirm, and reschedule patient appointments, • Check voicemails and return calls promptly, • Provide basic information about services, locations, and hours, • Transfer calls to the appropriate provider/office when needed Front Desk & Admin • Greet patients and check them in/out, • Verify and update patient demographics and insurance information, • Collect copays and outstanding balances when applicable, • Maintain a neat, organized, welcoming front desk area Data Entry • Enter patient information into practice management system accurately, • Scan and upload documents (ID, insurance cards, referrals, audiograms, etc.), • Update notes and appointment statuses in the system in real time General Support • Communicate with audiologists and support staff regarding schedule changes or urgent issues, • Help with basic office tasks: filing, faxing, printing, emailing documents, • Follow office protocols for HIPAA and patient privacy, • Requirements, • Experience:, • Prior medical office or front desk experience strongly preferred, • Experience in audiology,or other specialty is a plus but not required, • Skills:, • Excellent phone etiquette and clear, friendly communication, • Strong typing and data entry skills with attention to detail, • Comfortable working with computers, email, and multi-line phone systems, • Able to multitask and stay calm when phones are busy, • Personality:, • Patient, kind, and professional with all patients, • Team player who is reliable and punctual, • Willing to learn audiology-specific terminology and office workflows, • Language:, • English required, • Bilingual (English/Spanish or English/Russian/other) is a big plus, • Schedule & Compensation, • Schedule: Full-time (e.g., Monday–Friday, 9am–5pm) Compensation: Competitive hourly rate based on experience, plus potential performance bonuses

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  • Medical Assistant
    Medical Assistant
    27 days ago
    $16–$20 hourly
    Full-time
    Manhattan, New York

    The Practice Gervaise Gerstner M.D. P.C. is an internationally-recognized Dermatology Practice. Dr. Gervaise Gerstner is one of the most respected and sought after physicians in New York City. A board certified dermatologist for over 19 years, Dr. Gerstner is acclaimed worldwide for her pioneering expertise with Fraxel laser treatments. She is supported by a small administrative and medical team that work closely together to provide each patient with an exceptional experience. We are looking to hire a Medical Receptionist/ Medical Assistant for a high profile dermatology office. Knowledge in the dermatology & beauty industry is ideal. Excellent organizational and administrative skills are needed on a daily basis. Medical Receptionists are expected to be compassionate and discrete with superb time management and record keeping skills. This role is an excellent position for college graduates pursuing medical school or other graduate school. We are looking to hire someone for 2 years, beginning in January 2026. We are open to hires looking to start part time, but the hire must work full time beginning in May 2026. To ensure success, the Medical Receptionist/ Medical Assistant should be a confident and professional individual with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Our Medical Receptionist/ Medical Assistant position encompasses a variety of responsibilities that are designed to provide support for additional staff and to the doctor directly. We are looking for someone who is enthusiastic, personable, friendly, and a team player. Responsibilities Include, not limited to: • Greet and attend to patients in person and over the phone., • Knowledge in the dermatology field to assist patients with questions while booking, • Knowledge in skincare products when helping patients build their at home regimens, • Professionally assist doctors, staff, visitors and patients as needed, • Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs., • Answer all phone calls in a professional and courteous manner., • Schedule appointments between doctors and patients., • Ensure that cosmetic and medical product stock levels are adequate and orders are made promptly., • Complete accurate documentation of patient visits., • Assist Dr. Gerstner with medical and cosmetic procedures., • Clean and prepare patient rooms., • Call in prescriptions and laboratory requests. Education • High School or Equivalent (Required), • Bachelor’s Degree (Preferred) Experience • Computer/EMR Skills (Preferred), • Phlebotomy (Preferred), • Customer Service (Preferred), • Medical Receptionist (1 year Preferred), • Dermatology Office (Preferred) Please apply with a resume and cover letter

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  • Sales Representative
    Sales Representative
    1 month ago
    $15.5–$17 hourly
    Part-time
    Long Island City, Queens

    T-Mobile Premium Retailer - Wireless Vision Do the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go? Then a Retail Sales Representative role with Wireless Vision would be a perfect fit for you. In this role, you will represent the T-Mobile brand and meet customers' wireless needs. As a member of the store team, you will work as a team to meet both personal and company goals! Compensation range: $15.50 - $17.00 per hour (Position eligible to earn commission based on company-established sales metrics) Your Talents: Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs. Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures. Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards. Complete accurate paperwork and transactions according to company policies and procedures. Share customer experience with the rest of your team, including Management. Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards. Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades. Your Experience: Minimum of 6 months experience in retail or another environment with a strong customer focus. Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business. Professional, energetic and positive attitude. Excellent written and verbal/interpersonal communications skills. Flexible scheduling availability. Completed High school diploma/GED. Bilingual preferred in certain locations. Must be able to stand for long periods of time (up to 9 hours) on the sales floor. Must be able to move and/or lift up to 25 pounds. What We'll Offer: Competitive paid time-off program Medical, dental and vision benefits Phone service discounts Development and growth opportunities

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  • Medical Assistant
    Medical Assistant
    2 months ago
    $17–$19.5 hourly
    Part-time
    Morrisania, The Bronx

    Job Title: Medical Assistant / Medical Receptionist Location: RH Medical Urgent Care Employment Type: Part-Time Job Summary: We are seeking a reliable, compassionate, and detail-oriented Medical Assistant/ Medical Receptionist to join our team at RH Medical Urgent Care. The ideal candidate will provide both clinical and administrative support, ensuring efficient patient flow, quality care, and excellent customer service. This dual role involves assisting providers with patient care as well as managing front desk operations and more Key Responsibilities: Clinical Duties: • Prepare exam rooms, equipment, and supplies for patient visits., • Record and update patient medical histories, vital signs, and other pertinent information., • Assist providers with examinations, procedures, and treatments., • Administer medications, injections, and perform basic lab tests (as permitted by law and training)., • Collect and prepare specimens for laboratory analysis., • Ensure infection control and cleanliness of medical equipment and work areas., • Medical Receptionist / Administrative Duties:, • Greet patients and visitors with professionalism and compassion., • Register patients, verify insurance, and collect co-pays or payments., • Schedule and confirm patient appointments., • Answer and route phone calls in a timely and courteous manner., • Maintain patient records in the EMR system with accuracy and confidentiality., • Support billing and coding processes as needed., • Handle patient inquiries and resolve concerns, escalating when necessary., • Able to give detail task to Supervisors. Qualifications: • High School Diploma or GED required; Medical Assistant certification preferred (CMA, RMA, or equivalent)., • Previous experience in urgent care, medical office, or healthcare setting strongly preferred., • Knowledge of medical terminology, EMR systems, and insurance verification., • Strong organizational, multitasking, and problem-solving skills., • Excellent communication and interpersonal abilities., • Ability to work in a fast-paced, team-oriented environment., • Responsible with maintaining work attendance. Working Conditions: • Fast-paced urgent care environment., • Evening, or holiday shifts may be required., • Frequent interaction with patients, providers, and clinical staff. Benefits (if applicable): • Competitive pay based on experience., • Paid time off and holidays., • Opportunities for professional development and growth., • 401K

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  • Clinical Research Coordinator
    Clinical Research Coordinator
    2 months ago
    Full-time
    Morrisania, The Bronx

    Our Research facility/Urgent Care is looking for a full time Clinical Data Coordinator for various ongoing studies. The applicant must have good communication & organizational skills. The applicant must: Collect and document patient and regulatory data with exceptional attention to detail, submitting data promptly to appropriate persons or databases involved in research study. Ensures all data is accurate and entered in a timely manner. Works with research team to resolve all queries. Assists in the activities related to clinical research studies including but not limited to answering phone calls, screening participants for eligibility, registering subjects with sponsoring agency, administering lifestyle questionnaires. Facilitate and attend monitor meetings. Assists the PI in development of materials and tools necessary to appropriately train individuals involved in the conduct of the study around issues related to (but not limited to) protocol requirements, schedule of visits, execution of research plan. Maintains documentation of training. Assists Principal Investigator to assure that all key personnel or persons ‘engaged’ in the research project have met training requirements in accordance with federal regulations and university and sponsoring agency policies and procedures. Prepares and submits all protocol applications, amendments, continuing reviews, and informed consent documents for SRC and IRB review and approval. Establish and maintain regular communication with study team, study sponsor, and applicable regulatory agencies to ensure all required information is communicated. Minimum Qualifications Bachelor's degree with 1-2 years related experience; or combination of equivalent education/Clinical Research experience. Work Remotely No Job Type: Full-time Schedule: Monday to Friday Ability to Commute: Bronx, NY 10456 (Required) Ability to Relocate: Bronx, NY 10456: Relocate before starting work (Required) Work Location: In person

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