Trabajos answering phone call en Fort Lauderdale, FloridaCrear alertas

Job Description This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training. Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: • Answer incoming calls and respond to customer’s requests, • Ability to work in a fast paced environment., • Book appointments for members with a high degree of data accuracy, • Maintain excellent written and verbal communication skills on a consistent basis, • Identify and escalate issues to supervisors, • Responsible for adapting to fast changing guidelines with customers, • Informs clients by explaining procedures; answering questions; providing information General Requirements: • High school graduate or G.E.D., • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred, • Excellent oral and written communication skills, • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously, • Ability to type at least 25 words per minute is preferred, • Experience in providing exceptional customer service and maintaining established quality requirements, • Must be able to pass a background check Performance Requirements (MUST READ): • Average Talk Time: Less than 4 minutes per call while resolving customer issues., • Call Conversion Ratio: Require a 60%+ lead to call ratio., • Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner., • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences., • QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly., • Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment., • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations., • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch., • Opportunity to continue working from home in our post-pandemic workplace, • Retention bonus at both the 6 month and 1 year mark, • Eligible for Medical, Dental, and Vision after 60 days of continuous employment, • $15,000 Life Insurance (Company Paid), • 401K plan eligibility after 1 year of service w/company match of up to 4%, • Paid Time Off - Earn 10 days per year after 90-day probationary period, • Monthly Incentive Bonus Plan (up to $300), • Weekly/monthly gift card drawings/contests for meeting goals, • Career learning and development programs, • Casual dress code, • Salary: $14.50/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Job Description Job Summary Looking for self-motivated and dependable individuals with customer service background. Immediate Hires needed. Base plus commission as well as advancement opportunities in a rapidly growing business. Call Center Representative -- Fort Lauderdale, FL Job duties include, but are not limited to: • Answering calls to set appointments, • Making outbound calls to set appointments, • Tracking daily phone calls, • Follow up and answering return calls/emails, • Sales, • Able to listen, identify a need, and offer a solution to a potential client., • Must be able to take directions., • Prior experience in making out-bound calls a plus., • Computer literate with data entry skills and knowledge of Microsoft Office, • Comfortable and at ease with making calls., • Self-motivated and a team player. Job Type: Full-time Additional Compensation: • Health insurance, • Dental insurance, • Vision insurance, • Dependable -- more reliable than spontaneous, • Detail-oriented -- would rather focus on the details of work than the bigger picture, • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

Job Description The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies. RESPONSIBILITIES • Monitor production network environment using a combination of monitoring tools to ensure availability., • Coordinate field router intrusive and non-intrusive testing and repair of circuits., • Coordinate onsite dispatch of Telecommunication vendor repair services., • Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem., • Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously., • Responsible for configuring and maintaining monitoring tools., • May write or revise system documentation and procedures., • Work with Engineers to resolve production problems., • Write coherent trouble ticket notes on production incidents and problems., • Perform periodic health checks of systems., • Responsible for answering inbound calls and for providing support., • Escalate issues and problems according to procedures and best judgment., • Diagnose problems and resolve them in an expeditious manner., • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required., • Minimum of 4 years of experience in a Help Desk or high volume call center preferred, • Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques, • Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills, • Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS, • Specialties NOC/ Process writing skills of training a plus, • Experience in Monitoring Theory / Implementation a plus, • Experience in Customer Service., • Experience in current Internet network hardware and software technologies., • We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:, • Comprehensive Healthcare/Dental/Vision Plans, • 401K Retirement Plan with Company Match, • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!), • Paid Volunteer Time, • Paid Parental Leave, • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service, • Employee Referral Bonuses, • Exclusive Entertainment Discounts/Perks #LI-MC1 Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description The Tier II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies. This role works with techs in the field provisioning new services for our customers, monitors and troubleshoots the entire Hotwire Communication Network environment. Incident tickets are generated for exceptions and managed for the lifetime of the incident. Troubleshoots all level 1 incidents and escalates to higher level as needed. Detects outages and remedies. Operates with a high degree of independence and with minimal supervision in a secure environment. Responsibilities • Monitor production network environment using a combination of monitoring tools to ensure availability., • Work with Business customers, Residential customers and techs in the field installing new services via phone., • Troubleshoot issues remotely with customers and technicians in the field, • Coordinate onsite dispatch of Telecommunication vendor repair services., • Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner. Diagnose cause where appropriate and resolve expeditiously., • Escalate issues and problems according to procedures and best judgment., • Perform periodic health checks of systems., • Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on best course of action to resolve., • Diagnose problems and resolve in an expeditious manner., • Work with Engineers to resolve production problems., • Responsible for configuring and maintaining monitoring tools., • Knowledge of TCP/IP., • Knowledge of ISP., • Knowledge of Routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS., • Specialties NOC / Process writing skills or training a plus, • Experience in Monitoring Theory / Implementation a plus, • Experience in Customer Service., • Experience in current Internet network hardware and software technologies., • Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios, • Minimum of 1-2 years of experience in a Help Desk or high volume call center preferred., • Minimum of 2 years of experience working in IT Operations including knowledge of common tools, methods, and techniques, • Experience with routing protocols, specifically OSPF and BGP, • Experience with Optical Platforms, configuration and/or troubleshooting, • Experience working within a cable provider environment, • Experience working with third party circuit providers, • Industry recognized certifications such as CCNA, CCNP, and/or CCDP, • Vendor certifications on any Optical platform (ie: Motorola, ZTE, Alcatel etc), • Comprehensive Healthcare/Dental/Vision Plans, • 401K Retirement Plan with Company Match, • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!), • Paid Volunteer Time, • Paid Parental Leave, • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service, • Employee Referral Bonuses #LI-MC1

Job Description Job Title: • Monday to Friday, 8:00 AM – 5:00 PM EST We are a busy home improvement / construction Company servicing homes in Palm beach, Broward, and Miami County areas. Our line of work includes, kitchen remodeling, bathroom remodeling, room additions and much more. Job Summary: • You need to have at least proven 5 years’ experience working for a construction company doing similar job., • You need to know the process of pulling permits and calling for inspections., • Able to manage and operate sub-contractors., • Quick learner, • Managing skills, • Experience in the construction, • Excellent customer service and problem-solving skills, • Flexible schedule and able to work some weekends and after hours, • Available to answer phone after working hours, • Proficient skills operating a computer, • Data entry skills, • Familiar with South Florida., • Work well under pressure, • Must have excellent verbal and written communication skills, • Bilingual in both English and Spanish is a plus but not mandatory, • Dependable, responsible, punctual, and committed

Job Description Join our team as a detail-oriented HR Assistant with payroll experience. You will be responsible for maintaining employee records, processing payroll efficiently, and coordinating company events. The ideal candidate will have proven HR experience, proficiency in Excel and Microsoft Office, and knowledge of payroll procedures and regulations. Bilingual fluency in English and Spanish is required. With our partner company's 64-year track record of excellence in the printing, mailing, and shipping industry, you'll contribute to our focus on timely deliveries, customer needs, and unwavering commitment to quality. Enjoy competitive compensation, benefits, and growth opportunities. Full-time position Location: Weston Call 954-766-4182 to schedule an interview. Responsibilities: • Maintain employee records, including timesheets, attendance, and leave balances., • Utilize computer systems and software to input, track, and analyze payroll data efficiently., • Coordinate and organize company events, activities, and meetings to promote team building and employee engagement., • Proven experience as an Administrative Assistant with a strong background in general administrative duties, including answering phone calls, managing calendars, scheduling meetings, handling correspondence, and more., • Possess knowledge of payroll functions and demonstrate a strong familiarity with timekeeping systems, clock software, and other related tools., • Excellent communication and interpersonal skills in both English and Spanish., • Proficient in Excel and other Microsoft Office applications., • Knowledge of payroll procedures, laws, and regulations., • Bilingual fluency in English and Spanish is required., • Excellent organizational and time management skills. If you are a self-motivated individual with payroll expertise, excellent organizational skills, and a passion for providing administrative support, we would love to hear from you. Apply now with your resume highlighting your relevant experience.

Job Description This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training. Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: • Answer incoming calls and respond to customer’s requests, • Ability to work in a fast paced environment., • Book appointments for members with a high degree of data accuracy, • Maintain excellent written and verbal communication skills on a consistent basis, • Identify and escalate issues to supervisors, • Responsible for adapting to fast changing guidelines with customers, • Informs clients by explaining procedures; answering questions; providing information, • High school graduate or G.E.D., • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred, • Excellent oral and written communication skills, • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously, • Ability to type at least 25 words per minute is preferred, • Experience in providing exceptional customer service and maintaining established quality requirements, • Must be able to pass a background check, • Opportunity to continue working from home in our post-pandemic workplace, • Eligible for Medical, Dental, and Vision after 60 days of continuous employment, • $15,000 Life Insurance (Company Paid), • 401K plan eligibility after 1 year of service w/company match of up to 4%, • Paid Time Off - Earn 10 days per year after 90-day probationary period, • $200 Monthly Incentive Bonus Plan, • Weekly/monthly gift card drawings/contests for meeting goals, • Career learning and development programs, • Casual dress code Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Job Description This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training. Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: • Answer incoming calls and respond to customer’s requests, • Ability to work in a fast paced environment., • Book appointments for members with a high degree of data accuracy, • Maintain excellent written and verbal communication skills on a consistent basis, • Identify and escalate issues to supervisors, • Responsible for adapting to fast changing guidelines with customers, • Informs clients by explaining procedures; answering questions; providing information, • High school graduate or G.E.D., • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred, • Excellent oral and written communication skills, • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously, • Ability to type at least 25 words per minute is preferred, • Experience in providing exceptional customer service and maintaining established quality requirements, • Must be able to pass a background check, • Opportunity to continue working from home in our post-pandemic workplace, • Eligible for Medical, Dental, and Vision after 60 days of continuous employment, • $15,000 Life Insurance (Company Paid), • 401K plan eligibility after 1 year of service w/company match of up to 4%, • Paid Time Off - Earn 10 days per year after 90-day probationary period, • $200 Monthly Incentive Bonus Plan, • Weekly/monthly gift card drawings/contests for meeting goals, • Career learning and development programs, • Casual dress code Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Job Description Job detailsSalary$16 an hourJob TypeFull-time Full Job DescriptionWe are currently looking for an High Energetic Front Desk Receptionist in Davie. This person will be handling a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. Please call (954)397-0778 (954)766-4182 ASAPApply in Person 8040 Peters RD, Suite H-100, Plantation, FL 33324 Salary $16/HRFull-Time Monday – Friday 8:30 am - 5:00 pm+ Benefits ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Greets and directs customers, vendors, and other visitors, • Answers the phone, screens and routes phone calls, • Distributes incoming faxes, • Opens the mail and distributes to different departments, • Controls inventory and makes orders of office supplies, coffee, sugar etc, • Organizes Conference Room reservations and assures the area is ready for use again after each meeting., • Controls visitor entry to the facility, • Makes hotel reservations for Management, • High School diploma. Associates Degree preferred., • 1 to 3 years of experience as a Receptionist/Admin, • Excellent verbal and written skills, • Strong communication and interpersonal skills, • Ability to multitask, • Organization skills, • Ability to work under pressure, • Proficient in MS Office, • Bilingual English- Spanish

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times. Essential Job Functions: • Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack., • Running alert date reports, • Reviewing out-of-order and off-market rooms on a daily basis for validity., • Answering incoming phone calls and responding to guest requests., • Responding to guests checking out via video check-out., • Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates., • Perform other duties as assigned. Qualifications High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred. Additional Requirements: • Ability to work flexible schedules, including nights, weekends, and holidays as required., • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job., • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public., • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen #ProfHotJobs Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times. Essential Job Functions: • Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack., • Running alert date reports, • Reviewing out-of-order and off-market rooms on a daily basis for validity., • Answering incoming phone calls and responding to guest requests., • Responding to guests checking out via video check-out., • Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates., • Perform other duties as assigned. Qualifications High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred. Additional Requirements: • Ability to work flexible schedules, including nights, weekends, and holidays as required., • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job., • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public., • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen #ProfHotJobs Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Vice Front Desk Manager/Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is properly adjusted at all times. Duties include, but are not limited to: Essential Job Functions: • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures., • Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack., • Running alert date reports., • Reviewing out-of-order and off-market rooms on a daily basis for validity., • Answering incoming phone calls and responding to guest requests., • Responding to guests checking out via video check-out., • Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates., • Perform other duties as assigned. Qualifications High School Diploma or equivalent education required and previous front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred. Work Environment: • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job., • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen #ProfHotJobs Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training. Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: • Answer incoming calls and respond to customer’s requests, • Ability to work in a fast paced environment, • Book appointments for members with a high degree of data accuracy, • Maintain excellent written and verbal communication skills on a consistent basis, • Identify and escalate issues to supervisors, • Responsible for adapting to fast changing guidelines with customers, • Informs clients by explaining procedures; answering questions; providing information, • High school graduate or G.E.D., • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred, • Excellent oral and written communication skills, • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously, • Ability to type at least 25 words per minute is preferred, • Experience in providing exceptional customer service and maintaining established quality requirements, • Opportunity to working from home, • $15,000 Life Insurance (Company Paid), • 401K plan eligibility after 1 year of service w/company match of up to 4%, • Weekly/monthly gift card drawings/contests for meeting goals, • Career learning and development programs, • Casual dress code Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.