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  • Front Desk Receptionist
    Front Desk Receptionist
    4 days ago
    Full-time
    Manhattan, New York

    About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

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  • Medical Assistant
    Medical Assistant
    27 days ago
    $16–$20 hourly
    Full-time
    Manhattan, New York

    The Practice Gervaise Gerstner M.D. P.C. is an internationally-recognized Dermatology Practice. Dr. Gervaise Gerstner is one of the most respected and sought after physicians in New York City. A board certified dermatologist for over 19 years, Dr. Gerstner is acclaimed worldwide for her pioneering expertise with Fraxel laser treatments. She is supported by a small administrative and medical team that work closely together to provide each patient with an exceptional experience. We are looking to hire a Medical Receptionist/ Medical Assistant for a high profile dermatology office. Knowledge in the dermatology & beauty industry is ideal. Excellent organizational and administrative skills are needed on a daily basis. Medical Receptionists are expected to be compassionate and discrete with superb time management and record keeping skills. This role is an excellent position for college graduates pursuing medical school or other graduate school. We are looking to hire someone for 2 years, beginning in January 2026. We are open to hires looking to start part time, but the hire must work full time beginning in May 2026. To ensure success, the Medical Receptionist/ Medical Assistant should be a confident and professional individual with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Our Medical Receptionist/ Medical Assistant position encompasses a variety of responsibilities that are designed to provide support for additional staff and to the doctor directly. We are looking for someone who is enthusiastic, personable, friendly, and a team player. Responsibilities Include, not limited to: • Greet and attend to patients in person and over the phone., • Knowledge in the dermatology field to assist patients with questions while booking, • Knowledge in skincare products when helping patients build their at home regimens, • Professionally assist doctors, staff, visitors and patients as needed, • Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs., • Answer all phone calls in a professional and courteous manner., • Schedule appointments between doctors and patients., • Ensure that cosmetic and medical product stock levels are adequate and orders are made promptly., • Complete accurate documentation of patient visits., • Assist Dr. Gerstner with medical and cosmetic procedures., • Clean and prepare patient rooms., • Call in prescriptions and laboratory requests. Education • High School or Equivalent (Required), • Bachelor’s Degree (Preferred) Experience • Computer/EMR Skills (Preferred), • Phlebotomy (Preferred), • Customer Service (Preferred), • Medical Receptionist (1 year Preferred), • Dermatology Office (Preferred) Please apply with a resume and cover letter

    Immediate start!
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  • Sales Representative
    Sales Representative
    1 month ago
    $15.5–$17 hourly
    Part-time
    Long Island City, Queens

    T-Mobile Premium Retailer - Wireless Vision Do the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go? Then a Retail Sales Representative role with Wireless Vision would be a perfect fit for you. In this role, you will represent the T-Mobile brand and meet customers' wireless needs. As a member of the store team, you will work as a team to meet both personal and company goals! Compensation range: $15.50 - $17.00 per hour (Position eligible to earn commission based on company-established sales metrics) Your Talents: Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs. Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures. Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards. Complete accurate paperwork and transactions according to company policies and procedures. Share customer experience with the rest of your team, including Management. Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards. Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades. Your Experience: Minimum of 6 months experience in retail or another environment with a strong customer focus. Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business. Professional, energetic and positive attitude. Excellent written and verbal/interpersonal communications skills. Flexible scheduling availability. Completed High school diploma/GED. Bilingual preferred in certain locations. Must be able to stand for long periods of time (up to 9 hours) on the sales floor. Must be able to move and/or lift up to 25 pounds. What We'll Offer: Competitive paid time-off program Medical, dental and vision benefits Phone service discounts Development and growth opportunities

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