Answering phone call jobs in Bellevue, WashingtonCréer des alertes d'emploi

Job Description Remote Bilingual Call Center Representative (must live and work in WA State, no out-of-state hires) Language Fluency in either: Korean, Spanish, Russian, Vietnamese, and Chinese. (Must be fluent in one of the languages listed above to qualify for the role) What We Offer Pay: $26.42 (Multilingual) Benefits: Salary and benefits are set by collectively bargained contract or Memorandum of Understanding, determined by our staff union • Remote, Work from Home within WA state, • Will pay for travel for training week if over 60 miles away., • Possibility of up to 10 days in Seattle HQ office per year, • Monday – Friday 8am – 5pm; NO WEEKENDS, • Generous Paid Time Off Package; 14 vacation days, 15 sick days per year, and 3 personal holidays, • Paid holidays + paid time off between December 24th – January 1st (excluding weekends)., • Up to $25 per month for Fitness Membership reimbursement / and or $300 Personal Fitness Equipment, • Up to $100 per month for Wi-Fi (at-home) reimbursement, • Up to $500 for Work from Home Equipment reimbursement, • No Paycheck Deductions - Fully Employer Paid family health, dental, vision and pharmacy benefits (including domestic partners),, • No Paycheck Deductions - Fully employer-paid defined-benefit pension through SEIU after 3-full years of service,, • Pet Insurance, • A generous leave package, including up to 24 weeks of parental leave after 1-year of employment, • An optional 401(k) with up to 2% employer match, and, • Additional benefits as explained in the CBA., • Position included in Bargaining Unit. About Us SEIU 775 represents more than 60,000 long-term care workers providing quality home care, nursing home care, and residential services in Washington, Montana, and Alaska. SEIU 775’s mission is to unite the strength of all caregivers, to create a better life for ourselves and those we care for, and to lead the way to a more just and equitable world. In this position you will be answering inbound phone calls from members. This is an inbound call center role; a representative handles 40 or more calls on a typical day. Qualified individuals may be asked to translate written materials or spoken interpretation during meetings or representational proceedings. Other duties as assigned. Work Schedule: • Training Schedule: Hybrid. First 2 weeks in person training, followed by 2 weeks remotely, returning the 5th week to the Seattle office to take inbound calls with trainers’ support., • Condition of employment: Must be able to commit to the five (5) weeks of training as shown above. (No time off allowed, no exceptions), • Start Date: Monday, March 16th, 2026, • The MRC business hours are 8:00 am to 5:00 pm PST., • Regular shifts are 8 hours per day, 5 days per week (Mon – Fri)., • May be required to do political work for candidates and member political education as part of job duties., • Ability to work in fast-paced environment, • At least 1 year of direct Customer service experience (restaurants, call center, retail, technical support, hospitality), • Critical thinking aptitude, • Stable work history (not too many employment gaps, long periods of employment at one employer) Recruitment Processes • Position is posted, • Applications are screened based on qualifications, including language needs. Applicants must have full fluency in one of the languages listed above to be considered for the role., • If selected, our recruiter will reach out to you with an invitation to submit a recorded one-way video interview., • In this interview, you will be asked to submit a preliminary language test, • If you successfully pass your interview, you will be invited to a panel interview via Zoom., • If you successfully pass your interview, you will be invited to complete a language assessment., • This assessment is heavily weighted and has a big impact on your eligibility for hire., • After you have successfully passed your language assessment, our recruiter will reach out to you with next steps instructions. Women, people of color, and members of the LGBTQIA+ community are strongly encouraged to apply. AAP/EEO Statement SEIU 775 is an affirmative action employer and encourages applications from all qualified candidates without regard for race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental, or physical disability, or any other discrimination prohibited by law. SEIU 775 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental, or physical disability, or any other discrimination prohibited by law. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Description .We’re seeking a dedicated, detail oriented Patient Services Representative (PSR) to join our growing team in Seattle. This role is central to maintaining DrSnip’s standard of excellent patient care. The PSR is the first point of contact between our patients and our clinic; the role require sexcellent communication, organization, and people skills. PSRs are entrusted with scheduling patients, answering preparatory questions, obtaining insurance data, checking benefits, and communicating appointment updates to patients. By the end of each phone call/interaction, the PSR ensures the patient has the information he requires for his appointment Patient Service Representative Location: Seattle, WA Type: Full-Time Responsibilities / Position details: Answering incoming calls with warmth and professionalism; handling multiple calls at once. Collecting insurance information, obtaining cost estimates, and informing the patient accordingly. Discussing with patients and partners vasectomy, male anatomy, preparation and recovery. Maintaining complete and accurate patient records, including Protected Health Information .Answering patient questions about appointment scheduling, and procedure preparation .Providing the DrSnip doctor with complete and relevant patient information, when required. Inquiring about and notating medical history; informing the team of special circumstances. Greeting patients when they enter the clinic and assisting with other administrative tasks Assuming additional duties, as needed Patient Experience • Maintain a welcoming, respectful, and discreet environment aligned with DrSnip’s values., • Monitor and respond to patient feedback and service recovery needs, escalating as needed., • Collaborate with staff to continuously improve the patient journey, from booking to follow-up.Compliance & Safety, • Comply with HIPAA, OSHA, and other regulatory requirements., • Support leadership by following initiatives. Preferred Qualifications • Experience in men’s health, outpatient procedural settings, • Associate's Degree in relevant field, • Knowledge in surgical scheduling and elective procedures, • Certified or trained as a Medical Assistant in WashingtonCompensation & Benefits, • Competitive salary and bonus potential, • Health, dental, and vision benefits, • PTO and paid holidays, • Travel and mileage reimbursement, • Opportunity to grow with an expanding, mission-driven organization About DrSnip At DrSnip, we specialize in patient-centered vasectomy services, using a no-needle, no-scalpel technique refined over 30 years. Serving over 4,000 patients annually, we prioritize safety, compassion, and accessibility. Join a team that values quality, innovation, and inclusivity, where every team member contributes to making vasectomy care simple and accessible. Why Join DrSnip? Be part of a team that is redefining vasectomy care through innovation, respect, and a commitment to patient comfort and quality. We foster a supportive, inclusive environment with a commitment to equity, diversity, and collaboration. If you’re passionate about quality care and seek a flexible, meaningful work-life balance, we’d love to meet you! DrSnip is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity or expression. Genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Powered by JazzHR 5aaqCDPo7P

Job Description Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation's largest markets, and we are growing fast! Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off. Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America's Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine's Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace. At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested. Position at Saatva Saatva is blazing a new trail in retail excellence. We are looking for dedicated Sleep Guides to join our nationwide network of state-of-the-art Viewing Rooms. Saatva Viewing Room Sleep Guides are the heartbeat of every brick-and-mortar retail location. They take pride in thrilling our guests by providing an immersive and elevated experience with our full range of mattresses. The Sleep Guide embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover the power of a great night's sleep. Essential Duties and Responsibilities • Engage with customers and team members in person during scheduled shifts., • Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues., • Maintain timely and regular attendance as a key performance expectation during all scheduled shifts., • Preferred Experience: 1-2 years of retail sales or customer service experience; however, we're willing to train the right candidate!, • Additional Experience: 1 year of telecommunications or call center experience is preferred., • Exceptional oral and written communication skills., • Strong interpersonal abilities to build rapport effortlessly with customers and team members., • A passion for delivering outstanding customer experiences., • Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results., • Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously., • Deliver a world-class experience to our customers., • Become a product expert to confidently assist customers., • Competitive Compensation: $23/hour, • Medical, Dental, and Vision Insurance, • Paid Vacation, • Annual Bonus Program, • 401K with Employer Match, • FSA/HSA/Commuter Benefits, • Discounted Blink Gym Membership, • Employee and Friends & Family Discounts on Products, • Collaborative and supportive team environment Ready to Join Our Team? If this sounds like a great fit, we'd love to hear from you! Equal Employment Opportunity Statement At Whitestone Home Furnishings, LLC, we foster a culture of diversity and inclusivity. We value the unique contributions and differences of each team member, demonstrated through our recruitment, retention, and employee development programs. As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other status protected by law. This commitment extends to all aspects of employment, including recruitment, selection, compensation, and benefits. Join us in building a workplace where everyone is respected and valued! #LI-ONSITE Compensation$23—$23 USD

Job DescriptionDescription: Shift: Variable (Day: 7:30am - 4:00pm; Swing: 3:30pm - midnight; Night: 11:30pm - 8:00am) Benefits: Sick and Safe Time Are you skilled at working with people, even those with challenging behaviors? Do you have patience, energy, and a can-do attitude? Do you think everyone deserves a home? If so, DESC may be for you! About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: On call support staff work variable shifts, according to their schedule preferences and program need, to facilitate operations and provide essential client services. In the changing and uncertain job market, this position allows compassionate and dedicated people a chance to earn an income on a short-term basis, with opportunity for ongoing employment. Who knows, maybe you’ll even end up finding a new career! There is no social service experience needed to qualify for these positions. On-Call Residential Counselors are required to work a minimum of four shifts per month. Shifts can become available with less than 24 hours’ notice on nights and/or weekends (including holidays). As such, this position requires a high level of flexibility which means being ready to redeploy if needed to maintain adequate staffing levels. Maintaining current contact information with the On-Call Supervisor is an essential requirement for this position. MAJOR DUTIES AND RESPONSIBILITIES: • Initiate and maintain appropriate interactions with clients., • Operate all functions of lobby offices, including, but not limited to, answering telephones and checking guests in and out according to visitation policies., • Maintain safety and security of housing projects and entry services facilities by monitoring security cameras and participating in facility walk-throughs., • Respond to emergencies and initiate the appropriate response including contacting emergency-response systems as needed., • Maintain order and cleanliness of project by communicating & enforcing building rules and policies., • Work scheduled hours, effectively and efficiently, at stations and/or milieu coverage., • Engage clients and document services provided, as well as documenting any incidents which occur, during shift hours, in accordance with established policies & procedures., • Respond to client complaints., • Work cooperatively and being responsive to co-workers, clients, as well as community members, organizations and partners., • Perform routine cleaning functions while on shift., • Be accessible by phone for texts, calls, or emails. Responses in a timely manner are required., • Working in Entry Services and Supportive Housing Projects, as well as moving between the two as needed during a single shift; transportation will be provided for moves., • Be reasonably available to accept on-call shifts often with less than 24 hours’ notice., • Once a shift is accepted, work that shift from start to finish, except in extraordinary circumstances that make this impossible and with management directive., • Notify the appropriate supervisor promptly if unable to work a scheduled shift, or of any change to your schedule that may arise., • Attend to work responsibilities while on duty and keep personal phone calls and other interruptions to a minimum., • Maintain appropriate boundaries in interactions with shelter clients and housing residents., • Be timely and reliable in attendance., • Work and problem-solve independently as needed., • Basic understanding of homelessness and general characteristics of the homeless adult population; some college and/or experience in social service is desirable., • Ability to communicate and work effectively with individuals from various backgrounds and disciplines including supervisors, managers, coworkers, clients, interns, volunteers, etc., • Commitment to the philosophy of cooperation and continuity across programs, and of consideration and respect for others., • Basic use of computers and other office equipment, and software application.

Job Description Feel Seen at Thrive! Learn more about 900 Rainier here: Salary: $23 - $24 per hour Schedule: Full-time; Thursday - Monday; 9am - 6pm Thrive's purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: • 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday), • Employer matched 401k retirement plan, • Bonus Potential, • Leasing & Renewal Commission eligible, • $0 premium medical, dental, and vision insurance effective 1st of the month following your start date, • Fully covered Long-term disability insurance for associates, • Fully covered life insurance policy for associates with supplemental life insurance options, • 24/7 Everyday Assistance Program (EAP), • Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance, • Pet Insurance discounts, • Parking & Transit Commuter Benefits, • Annual professional development reimbursement, • Training opportunities and career progression/growth plans, • Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!), • Marketing/Leasing, • Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet., • Inspects models and market ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed., • Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments., • Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or Community Manager when appropriate., • Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits., • Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction. May conduct market surveys., • Maintains a lease closing ratio at a level appropriate for the property and submarket. Contributes ideas to the manager for marketing the property and for improving resident satisfaction., • Adheres to a marketing plan., • Promotes the property through various online and offline advertising sources., • Executes a brand story; know the history of the property and surrounding area., • Host open houses and creative events to attract prospective tenants and meet occupancy goals., • Achieve leasing and occupancy goals set by absorption schedule, collaborate with the Client to make changes to rents and concessions based on market conditions., • Administrative, • Correctly completes all lease applications, assists with application verification and notifies prospective residents of results., • Types miscellaneous resident communication as needed., • Complete all lease paperwork including related addenda and accepts rents and deposits., • Completes Guest Card information form on all prospects, sends thank-you notes and performs follow- up., • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies., • Inventories office supplies on periodic basis. Reports needs to Community Manager., • Organizes and files appropriate reports, leases and paperwork., • Attends property and Thrive trainings and meetings as requested., • Leasing experience in multi-family housing strongly preferred., • National Apartment Leasing Professional (NALP)preferred., • Customer service experience strongly desired., • Excellent customer service, sales and closing skills., • Ability to work in a fast-paced and customer service-oriented environment., • Understanding of industry terms and their meaning., • Ability to de-escalate conflict and remain calm and courteous at all times., • Performs well under pressure with multiple and competing deadlines., • Respects and understands diverse cultural and socio-economic backgrounds., • Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity., • Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership., • Performs duties under pressure and meets deadlines in a timely manner., • Works well both as part of a team and independently., • Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude., • Desire to learn and take initiative on projects and tasks., • Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws., • Driven team player looking to bring positive energy to the team., • Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner., • Strong time management, organizational and prioritization skills., • Strong attention sales and marketing., • Proficient in Microsoft Word, Outlook and Excel. Physical Requirements • This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 70% of time is spent on feet and 30% spent sitting at desk., • Constant need to type, write, & grasp (working at a computer and answering phones), • Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items), • May be working at a site currently under development. Must follow strict safety protocols and wear appropriate Personal Protective Equipment at all times. The site may have uneven terrain, limited access areas, and temporary structures., • Ability to lift/move/push/pull up to 25 lbs frequently, occasional need to lift/push/pull up to 20 lbs - 40 lbs Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position. Background Check & Drug Screen Policy Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact . The 4-panel drug screen tests for the following: • Amphetamines including Methamphetamine, • Cocaine Metabolites, • Opiates including Codeine and Morphine

Job Description Feel Seen at Thrive! Learn more about Iron Flats, Theo, Maude here Salary: $24 per hour Schedule: Full-time; Saturday-Wednesday 9 am - 6 pm Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: • 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday), • Housing Discount may be available; Delete if not applicable, • Employer matched 401k retirement plan, • Bonus Potential, • Leasing & Renewal Commission eligible, • $0 premium medical, dental, and vision insurance effective 1st of the month following your start date, • Fully covered Long-term disability insurance for associates, • Fully covered life insurance policy for associates with supplemental life insurance options, • 24/7 Everyday Assistance Program (EAP), • Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance, • Pet Insurance discounts, • Parking & Transit Commuter Benefits, • Annual professional development reimbursement, • Training opportunities and career progression/growth plans, • Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!), • Marketing/Leasing, • Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet., • Inspects models and market ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed., • Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments., • Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or Community Manager when appropriate., • Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits., • Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction., • Maintains a lease closing ratio at a level appropriate for the property and submarket., • Responds to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations., • Posts regularly on online advertising sites such as Craigslist and Weblisters as instructed., • Sets out A-Boards and balloons at property entrances daily., • Administrative, • Correctly completes all lease applications, assists with application verification and notifies prospective residents of results., • Types miscellaneous resident communication as needed., • Complete all lease paperwork including related addenda and accepts rents and deposits., • Completes Guest Card information form on all prospects, sends thank-you notes and performs follow- up., • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies., • Inventories office supplies on periodic basis. Reports needs to Community Manager., • Organizes and files appropriate reports, leases and paperwork., • Attends property and Thrive trainings and meetings as requested., • Leasing experience in multi-family housing preferred., • National Apartment Leasing Professional (NALP)preferred., • Customer service experience strongly desired., • Excellent customer service, sales and closing skills., • Ability to work in a fast-paced and customer service-oriented environment., • Understanding of industry terms and their meaning., • Ability to de-escalate conflict and remain calm and courteous at all times., • Respects and understands diverse cultural and socio-economic backgrounds., • Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity., • Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership., • Performs duties under pressure and meets deadlines in a timely manner., • Works well both as part of a team and independently., • Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude., • Desire to learn and take initiative on projects and tasks., • Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws., • Driven team player looking to bring positive energy to the team., • Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner., • Strong time management, organizational and prioritization skills., • Strong attention sales and marketing., • Proficient in Microsoft Word, Outlook and Excel. Physical Requirements • This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 70% of time is spent on feet and 30% spent sitting at desk., • Constant need to type, write, & grasp (working at a computer and answering phones), • Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items), • Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position. Background Check & Drug Screen Policy Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact . The 4-panel drug screen tests for the following: • Amphetamines including Methamphetamine, • Cocaine Metabolites, • Opiates including Codeine and Morphine

Job DescriptionDescription: Position Title: Crisis Support Specialist Reports to: Clinical Supervisor of Crisis Services Type: Full-Time / Non-Exempt Schedule: Swing shift Pay rate: $26.53/hour Union Representation: Represented by OPEIU Location: Seattle, WA PROGRAM SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. POSITION SUMMARY: The Crisis Support Specialist responds to fluctuations in the Regional Crisis Line phone room with the goal of meeting contract objectives. Hours will be scheduled to supplement staffing in meeting contract objectives. In addition, the Crisis Support Specialist will respond to phone calls, assist volunteers, and respond to inquiries as requested by the Crisis Support Clinician on duty. The Crisis Support Specialist tasks will be directed by Crisis Intervention Specialist or designee. JOB DUTIES AND RESPONSIBILITIES: Answer calls on the Regional Crisis Line • Follows guidance of Crisis Services Clinician regarding answering crisis and professional line phone calls. Phone workers will follow clinical directives from main CSC on duty., • Follows phone room protocols and phone worker training to provide direct crisis services to callers., • Monitors call queue and responds promptly to meet service and contractual metrics. Demonstrates comprehensive understanding of Mental Health Systems across various counties, including their respective procedures., • Displays proficiency in accessing Crisis Connections resources., • Exhibits proficiency with phone room protocol and procedures, including maintaining accurate clinical logs in adherence with trauma informed guidelines to ensure nonjudgmental language. Maintains a high standard of professionalism in interactions with volunteers, callers, and professionals., • Review/QA volunteer phone worker documentation in electronic health record., • Other RCL administrative tasks as requested by CIS/CSC. Volunteer Phone Worker Support • Provides support to phone worker volunteers in handling RCL calls as needed to supplement guidance from CIS and CSC on duty., • Provides practical suggestions to volunteers on resources appropriate for region served. Maintains current knowledge of available resources in each region and can access resource manual as needed., • Actively participates in the Performance Excellence Program to establish and pursue professional growth goals., • Regularly attend training offered by Crisis Connections to enhance professional development and expertise in the field of Mental Health., • Completes ASIST training for suicide prevention, ensuring readiness to provide support and intervention when necessary., • Consistently arrives on time for scheduled shifts and demonstrates reliability by adhering to assigned work hours., • Adheres to organizational personnel policies and procedures, ensuring compliance with established guidelines and protocols., • Communicates clearly and effectively, both in written and verbal forms, ensuring messages are concise, accurate, and comprehensive., • Cultivates genuine relationships by fostering cooperation, addressing conflicts openly and honestly, and embracing constructive feedback. Demonstrates respect for colleagues, volunteers, and clients/customers., • Appropriately engages with supervision, seeking guidance and support when needed to enhance job performance and effectiveness., • Actively contributes to fostering a positive work environment through collaborative decision-making, fostering team cohesion, and providing encouragement to colleagues and volunteers to achieve excellence., • Preferred candidates will possess a Bachelor of Arts degree in social sciences from an accredited institution, demonstrating a foundational understanding of key concepts and methodologies relevant to the field, but are required to have a high school diploma., • Exhibit a comprehensive understanding of the public mental health system, including its policies, resources, and procedures, enabling effective navigation and collaboration within the broader mental health community. Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates. This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as accommodation. Additional accommodations for the assessment are provided upon request. Technology Requirements: Smart phone with ability to download and use Multi-factor Authentication (MFA) application. For Remote / Hybrid positions · High speed internet (wired ethernet connection preferred). No Cellular or Hotspots. · A quiet and confidential designated working area. Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. · This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations. Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities. · Excellent medical, dental, and vision coverage · Annual wage increases · Generous Paid Time Off & 12 Paid Holidays · Discount on ORCA transit pass · Free Parking & Flexible Schedules · Growth opportunities · Self-care tools & weekly check ins with your supervisor Voluntary Benefits · Short-term and long-term disability · Flexible Spending Accounts (FSA) · 403B Retirement Plan Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job DescriptionDescription: Position Title: 911 Call Diversion Clinician Reports to: 988 Clinical Supervisor Schedule: Sunday through Tuesday; 8am - 4pm Pay rate: $37.97 per hour Location: Remote (candidates need to be located in WA, TX, AZ, or OH). Union Representation: Represented by OPEIU PROGRAM SUMMARY: Crisis Connections, in collaboration with Valley Communications Center, the Department of Health and King County Behavioral Health Recovery Division is developing an innovative team of behavioral health crisis responders and essential health & human services professionals with training in telephonic crisis intervention to support 911 call centers. This 911/988/211 Call Diversion project integrates emergency response services (911) with crisis intervention services (988) and health and human services (211). This aims to provide a more comprehensive and coordinated response to emergencies, mental health crises and essential needs support. This position will work closely with multiple teams, across multiple organizations. We are seeking passionate individuals who are dedicated to learning, thrive in changing environments and want to make a positive impact in their community to join this important initiative. Our role is critical to ensure that individuals in crisis receive the support they need, while helping to reduce the strain on law enforcement and the criminal justice system. POSITION SUMMARY: The 911 Crisis Diversion Clinician is a qualified Mental Health Professional who is trained to provide risk assessment oversight, clinical decision making and support 911 Crisis Diversion Specialists through consultation and coaching during live calls. Diversion Clinicians take lead in developing crisis intervention plans and coordinate with Diversion Specialists information & referrals to essential community resources with the goal of stabilizing the individual and reducing the likelihood of future crises. This selected candidate must bring clinical expertise in the areas of crisis intervention, de-escalation, and mental health. Responsibilities include monitoring the delivery of services via phone and in the future chat/text. The 911 Crisis Diversion Clinician will ensure that callers receive appropriate emotional support, and referrals to the appropriate level of care. QUALIFICATIONS AND EXPERIENCE NEEDED: • Master’s degree in psychology/counseling or social work or related field required., • Mental Health Professional as defined by WAC 246-341-0200., • Independent or associate licensure in counseling, or social work preferred., • Experience working with individuals in crisis required., • Excellent verbal, written, and typing skills required., • Ability to work effectively with a multi-disciplinary clinical staff in a fast-paced environment required., • Experience of working within a call center preferred., • Experience in working with law enforcement, 911 operators, and 1st responders highly preferred., • Telephone assessment or help line experience preferred., • Responsible for the direct oversight of 911 Crisis Diversion Specialist and general oversight and direction of other staff working during scheduled shifts. This will include close monitoring and coaching of 911 Crisis Diversion Specialist., • Responsible for supporting 911 Crisis Diversion Specialist in assessing for risk of harm, mental illness and ensuring that best clinical intervention practices and community resources are implemented., • Ensures completion of appropriate screening and linkage to Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and other outreach services for callers., • Supports the 911 Crisis Diversion Specialist and Information and Referral Specialist staff with ongoing and immediate feedback., • Ensures that all policies and procedures are followed by staff answering the line., • Assists 911 Crisis Diversion Specialist in identification of callers who are known to the agency and may have case plans on file., • Ensure that all calls are documented accurately and completely using the assigned electronic health record., • Ensure fidelity to risk assessment requirement outline by the 988 Suicide and Crisis Lifeline and resource utilization through AIRS Standards for Professional Information and Referral., • Ensures that all services delivered are consistent with compassionate, respectful, professional, and recovery-oriented services., • 988 Suicide and Crisis Lifeline., • Call Abandonment rate 5% or less., • Call Answer Rate within 30 seconds., • Supports 911 Crisis Diversion Supervisor in providing training and job shadowing to new staff that incorporates clinical best practices, and training recommendations from the 988 Suicide and Crisis Lifeline and 211 Information and Referral., • Maintains required licensure and keeps updated on current professional literature and trends in the behavioral health field., • Arrives at work on time and maintains regular attendance; working assigned shifts and supporting coverage of open shifts upon mutual agreement for coverage when needed., • In emergency or disaster situations, staff may need to remain on shift if other coverage is not viable., • Follows personnel policies and procedures., • Written and verbal communication is clear, concise, accurate and thorough., • Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers, and customers/clients., • Makes appropriate use of supervisor., • Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors. To include team members not employed by Crisis Connections., • Suggests solutions to identified problems., • Attends all internal staff meetings as assigned., • Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers., • Annual wage increases, • Generous Paid Time Off & 12 Paid Holidays, • Discount on ORCA transit pass, • Free Parking & Flexible Schedules, • Growth opportunities, • Short-term and long-term disability, • Flexible Spending Accounts (FSA) Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates. For Remote / Hybrid positions- High speed internet (wired ethernet connection preferred). No Cellular or Hotspots.- A quiet and confidential designated working area. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job Description Feel Seen at Thrive! Community Information: Learn more about Stazione25 here: Salary: $38 - $41 per hour Schedule: Full-time; Monday - Friday; 8am - 5pm Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: • 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service), • Paid Birthday Off, • Generous Employer Matched 401k plan!, • 30% Housing Discount with Ownership and Regional Manager Approval, • 12% Bonus Potential, • $75 Renewal Commission (split between entire on-site team per renewal), • Monthly cell phone allowance, • Medical benefits effective 1st of the month following your start date!, • 100% employee medical & dental insurance paid for non-tobacco associates, 80% covered for tobacco using associates, • Optional HMO dental plan including adult and child orthodontics, • Vision Option, • $20,000 life insurance policy, • Long-term disability coverage, • 24 hour Employee Assistance Program/Hotline, • Discounted Pet Insurance rates + additional voluntary benefit options, • $300 annual professional development/tuition reimbursement The Maintenance Supervisor is responsible for contributing to the purpose of Thrive while maintaining the physical integrity of the community at all times, in a manner consistent with Thrive’s Values. This involves ensuring a safe and secure living environment for residents, visitors and staff. It is the Maintenance Supervisor's duty to anticipate, identify and correct any and all problems involving the property and to implement procedures that will prevent such problems. An effective program of maintenance is essential in order to maintain a safe environment, cultivate resident satisfaction, and protect the investment of the apartment property owner. Maintenance Supervisor Job Responsibilities: • Performs maintenance tasks such as unit turns and work orders., • Conducts monthly safety meetings, schedules and performs preventative maintenance, and manages OSHA/SDS safety and reporting requirements., • Maintains grounds and professional appearance of the property., • Manages vendors such as landscapers, pest control, and other physical asset vendors to ensure quality service., • Maintains adequate inventory of supplies., • Manages tasks within budget or seeks approval for necessary work that is over budget., • Emergency on-call is required as part of the position., • Performs all reasonable duties as outlined by supervisor., • Strives to exceed residents’ expectations for excellent customer service., • At least 3 years experience in property maintenance or equivalent field required, • Maintenance experience in multi-family property management strongly preferred, • Certified Apartment Maintenance Technician (CAMT) and Certified Pool Operator desired, • Must have basic computer skills with the ability to input data and notes in English intro tracking systems, • If property operates a golf cart or other motorized vehicle, must have a driver's license and carry insurance, • High organizational skills, • Experience with warranty work, • Strong communication skills, • High level of attention to detail, • Ability to complete punch walks and follow-up with construction, • Great presentation and interaction with clients and residents required, • Excellent customer service skills required, • Experience with leading and supervising a team preferred, • Prior experience working with a budget strongly preferred, • Experience with Yardi preferred, • Ability to respond to after hours emergencies, as needed, • Must have valid driver's license and automobile insurance coverage Physical Requirements • This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 66% - %100 of time is spent on feet and sitting at desk., • Constant need to type, write, & grasp (working at a computer and answering phones), • Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder, • Ability to lift/move/push/pull up to 150 lbs on occasion with a frequent need to lift/push/pull 25 lbs - 75lbs and be on your feet a majority of the day Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position. Background Check & Drug Screen Policy Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact . The 4-panel drug screen tests for the following: • Amphetamines including Methamphetamine, • Cocaine Metabolites, • Opiates including Codeine and Morphine

Job Description Feel Seen at Thrive! Learn more about 525 Enclave here: The Enclave | Apartments in Seattle, WA Salary: $23.50 per hour Schedule: Full-time; Monday to Wednesday 9 am to 6 pm. Saturday 9 am to 5 pm. Sunday 10 am to 5 pm. Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: • 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday), • Housing Discount may be available, • Employer matched 401k retirement plan, • Bonus Potential, • Leasing & Renewal Commission eligible, • $0 premium medical, dental, and vision insurance effective 1st of the month following your start date, • Fully covered Long-term disability insurance for associates, • Fully covered life insurance policy for associates with supplemental life insurance options, • 24/7 Everyday Assistance Program (EAP), • Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance, • Pet Insurance discounts, • Parking & Transit Commuter Benefits, • Annual professional development reimbursement, • Training opportunities and career progression/growth plans, • Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!), • Marketing/Leasing, • Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet., • Inspects models and market ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed., • Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments., • Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or Community Manager when appropriate., • Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits., • Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction., • Maintains a lease closing ratio at a level appropriate for the property and submarket., • Responds to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations., • Posts regularly on online advertising sites such as Craigslist and Weblisters as instructed., • Sets out A-Boards and balloons at property entrances daily., • Administrative, • Correctly completes all lease applications, assists with application verification and notifies prospective residents of results., • Types miscellaneous resident communication as needed., • Complete all lease paperwork including related addenda and accepts rents and deposits., • Completes Guest Card information form on all prospects, sends thank-you notes and performs follow- up., • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies., • Inventories office supplies on periodic basis. Reports needs to Community Manager., • Organizes and files appropriate reports, leases and paperwork., • Attends property and Thrive trainings and meetings as requested., • Leasing experience in multi-family housing preferred., • National Apartment Leasing Professional (NALP)preferred., • Customer service experience strongly desired., • Excellent customer service, sales and closing skills., • Ability to work in a fast-paced and customer service-oriented environment., • Understanding of industry terms and their meaning., • Ability to de-escalate conflict and remain calm and courteous at all times., • Respects and understands diverse cultural and socio-economic backgrounds., • Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity., • Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership., • Performs duties under pressure and meets deadlines in a timely manner., • Works well both as part of a team and independently., • Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude., • Desire to learn and take initiative on projects and tasks., • Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws., • Driven team player looking to bring positive energy to the team., • Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner., • Strong time management, organizational and prioritization skills., • Strong attention sales and marketing., • Proficient in Microsoft Word, Outlook and Excel. Physical Requirements • This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 70% of time is spent on feet and 30% spent sitting at desk., • Constant need to type, write, & grasp (working at a computer and answering phones), • Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items), • Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position. Background Check & Drug Screen Policy Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact . The 4-panel drug screen tests for the following: • Amphetamines including Methamphetamine, • Cocaine Metabolites, • Opiates including Codeine and Morphine

Job Description Position: Best Starts for Kids - Subsidy Access and Support Specialist, Bilingual Spanish Hiring Salary Range: $60,000.00 - $64,000.00 FLSA Status: Non-Exempt Report To: Best Starts for Kids - Subsidy Access and Support Lead AGENCY SUMMARY: BrightSpark Early Learning Services has been at the forefront of the early learning landscape for over 30 years, ensuring that all children have equitable access to safe, engaging, and positive early learning experiences that promote school readiness and lifetime success. With a staff of over 140 and a budget of $60 million (99% publicly funded), BrightSpark Early Learning Services provides a broad array of services for families and childcare providers so that they can support the development and well-being of our children. OPPORTUNITY: The Best Starts for Kids (BSK) Subsidy is a voter-approved initiative to help every child in King County access high-quality early learning opportunities. This program is designed to support families who are ineligible or not well-served by existing subsidy programs. This program prioritizes families experiencing challenges to accessing childcare and, in doing so, seeks to advance equity and eliminate disparities. The Best Starts for Kids (BSK) Subsidy Access and Support Team is committed to excellence for our community by providing efficient, expert service for every interaction. Subsidy Access and Support Specialists are public-facing stewards of the BSK childcare subsidy and are responsible for providing direct support to families and childcare providers. This includes answering questions, assisting with program applications, verifying program eligibility, and troubleshooting any issues. This position requires daily contact with community members through inbound and outbound communications, including calls, emails, and messages from our community portal. RESPONSIBILITIES: • Customer Support: Ensure clear, timely, inclusive service and support for families and childcare providers across multiple channels by providing expert, culturally relevant advice and support professionally and confidently. Respond to inquiries from community members, those on the waiting list, and enrolled families and providers., • Caseload Management: Efficiently prioritize, manage, and resolve individual support cases via our administrative portal based on urgency and impact; proactively monitor and follow up on cases to guarantee timely resolution., • Community Trust-Building: Ensure that clear, concise, and timely communication of status updates and issues is provided to families and providers., • Guiding Families: Support families in navigating the waitlist and application processes to be considered for a program subsidy; using the Salesforce program database, provide lists of referrals to childcare providers in the community. Seamlessly provide warm referrals to the Family Call Center Team as an alternative source of referral support to families., • Determining Program Eligibility: Use our administrative portal (BridgeCare) to review inbound applications, assess family eligibility for subsidized childcare, and calculate subsidy amounts based on income., • Supporting Child Care Providers: Provide support and onboarding to eligible childcare providers., • Language Support: Work with interpreter services and provide services to families with unsolicited inbound questions., • Teamwork and Problem-Solving: Actively engage with the larger BSK Subsidy team to meet the needs of families and children, community partners, and stakeholders, and meet the deliverables of program contracts and King County., • Record Keeping: Help maintain data integrity by reviewing and cleaning up files regularly and contacting families and providers to obtain updated information. KNOWLEDGE, SKILLS, AND ABILITIES: Minimum Qualifications • An associate degree in social science, education, or a related field plus TWO years of experience in a relevant position (e.g., in a customer support role, subsidy management, or childcare management), • Three years of experience in a relevant position (e.g., in a customer support role, subsidy management, or childcare management), • Native language speaking abilities in Spanish., • Experience with Salesforce and/or Monday.com, • Ability to work in a team environment, communicate, and actively participate in BrightSpark team meetings, committees, and community groups., • Ability to remain focused on calls while working in an open office environment., • Experience working with individuals from diverse backgrounds and demonstrating a commitment to diversity, cultural relevance, and inclusion., • Desire to support children and families., • Effective written and verbal communication skills., • Effective interpersonal skills include an ability to quickly establish a warm phone connection and constructively manage conflict., • Excellent listening skills with the ability to give and receive feedback., • Facility with numbers and math (for income and subsidy calculations)., • Approach work with a sense of possibility, see challenges as opportunities for creative problem-solving, and work to find innovative solutions., • Attention to detail and ability to multitask., • Experience in/understanding of “quality customer service.”, • Proficiency in Microsoft Office Suite., • Familiarity with BridgeCare software OR ease with learning new software., • Ability to be in the office 2-3 times per week for at least the first 90 days and possibly ongoing., • Flexibility to attend occasional community events, providing outreach to parents and community partners., • Accurately makes decisions and data updates regarding eligibility criteria and subsidy calculations. COMPETENCIES: • Core Competencies -, • Mission-driven: Demonstrates commitment to the mission and values of the mission., • Equity mindset: Demonstrates the values of anti-racism; fosters an inclusive environment that facilitates diversity., • Communication: Uses skillful written and oral communication with internal staff, teams, and the community served; demonstrates empathy and listening., • Adaptability: Adapts and responds to change; proactively seeks opportunities to be supportive of change that serves our mission, • Hiring Salary Range: $60,000.00 - $64,000.00, • FLSA Status: non-exempt, • This is a full-time salaried position requiring work during BrightSpark Early Learning Services Business hours, Monday through Friday from 8:30 am-5 pm, and requiring a willingness to work some evenings and weekends. BrightSpark will determine the specific salary for the successful candidate based on factors including, but not limited to, budget available, prior experience, skill, and education as they relate to the position’s qualifications and internal racial equity. The posted salary range reflects just one component of our total compensation package. Other components of the total compensation package may include participation in group life, health, and dental insurance, retirement plan, wellness program(s), paid time off, and paid holidays. BENEFITS: BrightSpark Early Learning Services’ benefits package includes employer-paid top-tier medical, dental, and vision insurance plans for employees, 21 days of PTO per year in addition to 11 paid holidays, 3 paid floating holidays, birthday holiday, and one week-long office closure at year-end, Refresh Fridays in July (BrightSpark Early Learning Services Closure Days), flexible work environment, employer-paid life insurance, short-term disability/illness leave accrual, and 401k with 3% employer match. WORK LOCATION: • This position is a Hybrid, • Hybrid positions at BrightSpark require at least two days in the office per week. However, these days may change based on individual positions and department needs., • BrightSpark Early Learning Services employees in all types of work positions (hybrid, community, etc.) must attend training, meetings, events, or other work commitments at various BrightSpark Early Learning Services office locations or off-site locations in Washington State, including the New Employee Orientation in Kent, Washington. EQUAL EQUITY EMPLOYER: BrightSpark Early Learning Services is an equal opportunity employer, and we value diversity among our staff. We strongly encourage people of color, immigrants and refugees, people from the LGBTQ community, people with disabilities, and people from other historically marginalized groups to apply. ADDITIONAL INFORMATION & QUESTIONS • BrightSpark Early Learning Services is a grant-funded nonprofit organization. This and all positions are contingent on grant funding being in place and can end based on the expiration of funding.

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As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathet

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. Some In-Home Usage Tests projects may require participa

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As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathet

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Communicate primarily through phone and email.

Provide an exceptional and engaging customer experience that stands out.Efficiently manage sales transactions on the cash register, ensuring a friendly and courteous checkout service for all customers.Welcome and assist customers by addressing their needs and inquiries to promote a positive shopping

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Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s).

This role ensures a smooth experience by answering questions, resolving access issues, and preventing delays at entry points. Ability to learn new technically involved tasks as needed. Must have a reliable means of communication (cell phone).

Store 2709649: 1013 Ne 45Th, Seattle, Washington 98105.Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Lead Customer Se

Assist customers, drivers, and business partners via phone and email.

Problem solver who can adapt to changing call center environment. Previous experience in a call center a plus. Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests.

At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations.We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude.The perfect fit for our team are individuals who are self-motivated, dependable and able