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We are seeking a dedicated and professional.Health Care Appointment Scheduler Specialist.As a key member of our call centre, you will be the first point of contact for our patients, embodying the principles of cooperation, compassion, and innovation that have defined our organisation since its found

Job Description This is a fully onsite position in Downtown, Los Angeles, CA 90057 Are you an organized, detail-oriented, and compassionate professional who loves coordinating schedules and ensuring people get the care they need? As a Scheduler in our PACE program, you’ll play a key role in helping older adults access essential medical, therapy, and specialty services—all while working in a supportive, team-oriented environment where your contributions truly matter. In this role, you’ll be the heartbeat of our scheduling operations, ensuring that participant appointments run smoothly, coordinating with our interdisciplinary care team, and making sure every detail is handled with care. Whether you’re scheduling new participant assessments, managing transportation logistics, or collaborating with providers, your work will directly support the well-being of the seniors we serve. If you thrive in a fast-paced, mission-driven setting, enjoy problem-solving, and take pride in keeping things running efficiently, we’d love to welcome you to our team! Responsibilities: • Coordinate and Schedule Participant Appointments – Manage and confirm medical, dental, therapy, and specialty appointments while ensuring alignment with individualized care plans and regulatory timeframes (PACE, CMS, DHCS)., • Facilitate External Appointments – Schedule participant visits with specialists, diagnostic centers, and hospitals, ensuring all necessary referrals, authorizations, and transportation arrangements are in place. Track follow-ups and keep caregivers and the IDT informed., • Organize New Participant Orientation & Initial Assessments – Schedule orientation day for new participants, ensuring assessments across multiple disciplines, including medical, therapy, social work, Day Center, and nursing. Identify transportation needs and coordinate with the Transportation Team to ensure smooth onboarding., • Optimize Scheduling Across Care Settings – Act as the “quarterback” of participant scheduling, minimizing conflicts and optimizing both participant and staff schedules to ensure efficiency and seamless care delivery., • Collaborate with Key Teams – Work closely with the Transportation, Home Care, Medical Records, and Clinic teams to remove scheduling barriers and improve participant care coordination., • Liaison Between Key Departments – Serve as the primary point of contact between the Senior Center Manager, Clinic Staff, Medical Records, Home Care, and Transportation Coordinators, ensuring smooth scheduling workflows., • Participant Communication & Follow-Up – Place confirmation calls to participants for external provider appointments, ensuring they have all necessary details and support., • Manage Scheduling Conflicts & Urgent Requests – Proactively identify and resolve appointment conflicts, last-minute cancellations, and urgent scheduling needs to ensure continuity of care., • Maintain Accurate Documentation – Enter and update appointment details in the Electronic Medical Record (EMR) or scheduling software, ensuring compliance with internal and regulatory documentation standards., • Other duties as assigned – Adapt to the evolving needs of the PACE program and support additional scheduling-related tasks as needed. Requirements and Education: • Education: A High School Diploma or GED is required., • Experience: At least 2 years in medical scheduling, healthcare administration, or a related field (experience in PACE, home health, or senior care is a plus!)., • Elderly Care Experience: At least 1 year of experience working with frail elderly participants, ensuring they receive care with warmth and efficiency., • Technical Skills: Experience using Electronic Medical Records (EMR) to keep schedules accurate and organized., • Communication Skills: Strong interpersonal and problem-solving abilities, with the ability to connect with participants, caregivers, and team members., • Organization & Multitasking: Highly organized and detail-oriented, with the ability to manage multiple scheduling requests while ensuring smooth operations., • Decision-Making Ability: Comfortable making independent decisions when needed and staying calm in urgent situations., • Language Skills: Bilingual in English and Spanish to help us serve our diverse community with care and understanding., • This role is 100% onsite at our Greater Los Angeles Site (90057), • Schedule is Monday - Friday 8am-5pm Tuberculosis Screening Policy To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available. What's in it for you? • Base salary range: $20.00 to $27.50 per hour, • An annual employee bonus program, • Medical, Dental, Vision coverage, • Generous paid-time-off (PTO), • 11 paid holidays per year, plus 1 additional floating holiday, • Excellent 401(k) Retirement Saving Plan with employer match., • Robust employee recognition program, • Robust Wellness Program, • An opportunity to become part of a team that makes a difference to our members and our community every day! \nCompany Description Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive, coordinated care, including medical services, therapies, medications, transportation, and nutrition support, all managed by one dedicated team. Instead of navigating multiple doctors and insurance plans, participants receive all-inclusive care designed to help them avoid unnecessary nursing home placement. For eligible individuals, these services are available at no cost. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive, coordinated care, including medical services, therapies, medications, transportation, and nutrition support, all managed by one dedicated team. Instead of navigating multiple doctors and insurance plans, participants receive all-inclusive care designed to help them avoid unnecessary nursing home placement. For eligible individuals, these services are available at no cost.

Job Description WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. The Supervisor, Scheduling serves as the scheduling subject matter expert and works cross-functionally with interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service. This role is different because the Supervisor, Scheduling at WelbeHealth: • Has the opportunity to grow and strengthen their leadership and operations expertise within a structured, supportive healthcare environment, • Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care We care about our team members. That’s why we offer: • Medical insurance coverage (Medical, Dental, Vision), • Work/life balance - We mean it! 17 days of personal time off (PTO), 12 Paid holidays observed annually, and 6 sick days, • 401K savings + match, • Comprehensive compensation package including base pay and bonus, • And additional benefits! On the day-to-day, you will: • Provide operational oversight and ensuretimely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols, • Assist with troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants, • Ensure quality assurance byreviewing and auditing scheduling data for accuracy, completeness, and compliance, • Participate in administrative and compliance taskswith the objective of ensuring scheduling operations comply with policies, procedures, and regulatory requirements, • Provide leadership and team management support by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities andworkflows, • Monitor team productivity, accuracy, and adherence to scheduling policies andperformance standards, • Reinforce WelbeHealth’s commitment to exceptional customer service by ensuring communication with participants, their families, providers, and team members is professional, timely, and empathetic Job requirements include: • High school diploma or equivalency required; associate or bachelor’s degree in healthcare administration or operations management preferred, • Minimum of two (2) years of experience in healthcare scheduling or operations, • Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members preferred, • Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required, • Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects, • Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams We are seeking a Supervisor, Scheduling that ideally has healthcare leadership experience involving medical appointment scheduling. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you! Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications. Compensation Offering $70,304—$89,535.30 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

Job Description Counselor Full-time Pinnacle’s Voice: A Tale of Transformation & Recovery “I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.” -Patient, Pinnacle Treatment Centers About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 35,000 individuals daily resulting in a network of care spanning across the country. Position Overview: As a Counselor, you will play a crucial role in the recovery journey of our patients. Pinnacle’s unique approach combines compassionate care with innovative treatment methods to address the diverse needs of individuals seeking help for substance use disorders. Join us in making a positive impact on the lives of those we serve. Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth. 1. Variable Pay Structure: Competitive compensation based on experience, education, and licensure., 2. Defined Career Pathing: Clear advancement opportunities through our Counselor Tier Program, designed to reward achievement in education, licensure, and credentials., 3. Bonus Incentives: Recognizing and rewarding quality patient care with monthly performance-based bonuses., 4. STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program. This federal program selects applicants to forgive 100% of their student loans., 5. Continuing Education: Free access to over 600 CEU courses to enhance your skills and knowledge., 6. Paid Time Off: 18 days of PTO, sick leave, and 8 paid holidays to maintain a healthy work-life balance., 7. Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population., 8. Free Clinical Supervision: Available based on licensure and availability to support your professional growth. Key Responsibilities: • Provides orientation to new patients to the programs’ rules, policies, procedures, and patients' rights., • Conduct Intakes, Discharge Planning, Initial Assessments, and Initial Treatment Plans professionally and within time guidelines as required by applicable federal and state regulation, CARF guidelines and Pinnacle Policies., • Involve patients in the assessment, treatment planning, and intervention aspects of treatment, which provides the patient with a sense of entitlement to their own recovery., • Administer the biopsychosocial assessment, which evaluates all areas of patients' lives, including their addictions, medical and mental health history, socioeconomics, legal, etc. at intake and on an ongoing basis., • Recognize and utilize patients’ Strengths, Needs, Ability, and Preferences (SNAP), to develop and implement individualized Treatment Plans that effectively help patients to meet their short & long-term goals. • Determine the clinical necessity of counseling services based on the clinical assessment and evaluation of the patients., • Monitor closely, and document any change of circumstances with the patients, especially as it relates to matters that may affect their recovery, identifying and addressing relapse indicators to promote relapse prevention interventions in an early stage., • Comply with and implement the Medical Q.A (Quality Assurance) and Clinical Risk Management Policies, including:, • Evaluate the patients for any high-risk conditions (e.g., liver failure, pregnancy, overdose, bipolar, schizophrenia, etc.), which may endanger the patient (suicidal) or other parties (homicidal)., • Administer the BAM-R, C-SSRS, GAD-7, and PHQ-9 screening tools to determine the severity of the patient's mental/emotional status., • Evaluate the risk factors concerning each such case, considering the appropriateness of, and professionalism in treating such individuals in an OTP in comparison to treatment in a residential facility or other treatment modalities., • Review and ask about other practitioners' involvement in the treatment of these high-risk conditions. Recommend immediate referral to such a specialist in case of need. Request the patient sign a waiver for release of information which will allow communication with the other practitioner in case of need (e.g., deterioration of the patient’s condition)., • Flag high-risk patients to the Medical Directors, Physician Extenders, and Regional Clinical Leadership (RCL) and highlight the conditions concerned., • Refer such patients to the Medical Directors, Physician Extenders or RCLs (Regional Clinical Leadership) based on the urgency, utilizing the informal Referral Policy or the scheduled Treatment Team/Case Conference session., • Review physician notes, following the Medical Directors or Physician Extenders’ session with the patient, verifying that they noted and addressed the high-risk factor, or otherwise bring it immediately to the attention of the supervising counselor, as well as the clinic manager, until the matter’s proper and professional handling by the physician or physician extender., • Advise, in writing, other staff members (including the clinic manager, supervising counselor, dispensing nurse and front office) of high-risk patients and their condition. Maintain and circulate minutes from treatment team/case conference sessions to the other staff members., • Provide professional counseling and referral services by:, • Addressing patients’ clinical and special needs by maintaining referrals to specialized (“second tier”) services rendered by physicians, physician extenders and counselors within Aegis, as well as referrals to Keys to Recovery (or other twelve-step) support groups, and other community resources (e.g., agencies and practitioners outside of Aegis), acting as a liaison to these agencies, as necessary., • Providing individual and group counseling as clinically necessary, to address the problem issues identified in the Initial Assessment and Treatment Plans. The counseling service will include protocols for the treatment of Relapse Prevention, Peer Pressure, Anger Management, Domestic Violence, Parenting, Family Preservation, Vocational Rehabilitation, etc., • Utilizing advanced counseling techniques such as Cognitive Behavioral Therapy, Motivational Interviewing, etc., • Scheduling regular counseling sessions with patients; issue patient appointment cards and record scheduled or rescheduled sessions in EHR scheduler., • Documenting counseling entries, including signature and date, as required by applicable federal and state regulations, CARF guidelines and Pinnacle policies., • Engaging in Community Relations and Outreach efforts., • Attending all recommended training including Physician Training of Counselors, RCL training, and case conferences with the program physicians and physician assistants., • Collecting research data when requested., • Observing the collection of patients’ urine samples when required, • Attend team meetings and complete all training courses timely as required., • Other duties as assigned. Qualifications: Counselor I: $20/hour to $22/hour • Possess an associate degree in relevant field and has the registration/credentials necessary to provide counseling services to our patient population., • Kern County requires a bachelor’s degree or High school diploma/GED with 75% certification education. Preferred Possess a bachelor's degree or higher Counselor II: $22/hour to $25/hour • Possess an associate degree in a relevant field or a majority of approved counselor certification courses, license, or certification necessary to provide counseling services to our patient population. Kern County requires a bachelor's degree or 75% of required counselor certification courses), • Possess counselor registration/certification by a “Certifying Organization: recognized by the Department of Alcohol and Drug Programs. Proof of registration is required immediately once employed with a California Alcohol and Drug Program certifying body. Employees must be registered prior to providing any counseling services per the DHCS (Department of Health Care Services)., • 2-5 years of experience OR Master level Counselor III: $25/hour to $28/hour (Certified) & $28/hour - $31/hour (Licensed) • Degrees must include being licensed, licensed eligible, or certified. Clinical skills must be effective in complex cases. Along with the below:, • Possess certification as an Alcohol and Other Drug Counselor with a CA approved certification agency or current credentials as licensed or license-eligible with the Board of Behavioral Sciences or the Board of Psychology. If license-eligible, must maintain the Board’s requirements to be able to practice including receiving the necessary amount of clinical supervision by a Board approved supervisor., • Proof of licensure or certification by a State approved regulatory agency is required immediately once employed. Employees must be credentialed prior to providing any counseling services per the DHCS (Department of Health Care Services). Join our Team & Start Saving Lives Today

Under general direction, provides front desk and administrative support to the daily activities of the Clinic including filing, telephone coverage, appointment scheduling, registration, and greeting patients and their families by performing the following duties. Provides exemplary customer service: by introducing yourself and greeting and directs patients and visitors; treats patients, visitors and coworkers with courtesy and discretion. Answers telephone, responds to inquiry, directs caller to appropriate personnel. Prepares patient's chart upon patient arrival. Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy. Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system. Reminds patients of appointment and notifies patients of change in appointment date via telephone or letter. Enters confidential personal health information and financial information into computerized system with a high rate of accuracy. Complies with federal and local laws in ensuring patient privacy. Collects payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports. Enters treatment authorizations into the computer system. Organizes and prepares documents necessary for the following day's clinic. Verifies eligibility of insurance coverage. Performs other duties as assigned. Ability to identifies and resolves problems in a timely manner; and ability to determine when it is necessary to escalate issue to management. Ability to gathers and analyzes information skillfully. Ability to interact with physician, patient, and clinic staff in professional and courteous manner. Demonstrated the ability to plan, and prioritize workload and job assignments. Responsiveness to changes in work load prioritization and tasks as needed by the department. High School diploma or GED preferred One to three (1-3) years of related experience. Experience in healthcare environment preferred. Possesses a basic understanding of medical terminology and procedures preferred. Good listening skills and ability to devotes full attention to patients and medical professionals alike. Strong communication skills both orally and in writing. Ability to maintain confidentiality. Ability to remain calm under stressful situation. Bilingual preferred; proficient in Spanish desirable

WelbeHealth's PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. The Supervisor, Scheduling serves as the scheduling subject matter expert and works cross-functionally with interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service. This role is different because the Supervisor, Scheduling at WelbeHealth: • Has the opportunity to grow and strengthen their leadership and operations expertise within a structured, supportive healthcare environment, • Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care We care about our team members. That's why we offer: • Medical insurance coverage (Medical, Dental, Vision), • Work/life balance - We mean it! 17 days of personal time off (PTO), 12 Paid holidays observed annually, and 6 sick days, • 401K savings + match, • Comprehensive compensation package including base pay and bonus, • And additional benefits! On the day-to-day, you will: • Provide operational oversight and ensure timely and accurate scheduling of participant appointments in alignment with WelbeHealth's scheduling protocols, • Assist with troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants, • Ensure quality assurance by reviewing and auditing scheduling data for accuracy, completeness, and compliance, • Participate in administrative and compliance tasks with the objective of ensuring scheduling operations comply with policies, procedures, and regulatory requirements, • Provide leadership and team management support by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities and workflows, • Monitor team productivity, accuracy, and adherence to scheduling policies and performance standards, • Reinforce WelbeHealth's commitment to exceptional customer service by ensuring communication with participants, their families, providers, and team members is professional, timely, and empathetic Job requirements include: • High school diploma or equivalency required; associate or bachelor's degree in healthcare administration or operations management preferred, • Minimum of two (2) years of experience in healthcare scheduling or operations, • Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members preferred, • Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required, • Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects, • Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams We are seeking a Supervisor, Scheduling that ideally has healthcare leadership experience involving medical appointment scheduling. If you're ready to join a team that values both its participants and team members, we'd love to hear from you! Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications. $70,304 - $89,535.30 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

Required Education/Experience and/or Licensure/CertificationMedical Assistant Certificate or Certified Medical AssistantHigh school diploma or GED equivalentOne (1) year minimum customer service experience, preferably in a medical settingCurrent BLS CertificationValid State IdentificationMust mainta

Bilingual Appointment Scheduler / Medical Receptionist (Spanish/English) – Long Beach, CA. A leading neurology practice is seeking an enthusiastic, friendly Bilingual (Spanish/English) Appointment Scheduler / Medical Receptionist to support a busy front office. Schedule appointments and manage pat

Job Description Valkyrie Clinical Trials (VCT), a Flourish Research Company, is a leading Oncology multi-site clinical research network with expertise in Oncology research. VCT approaches clinical research with a deep sense of humanity, compassion, and sincere kindness. VCT was founded by leading Clinical Oncologist, Dr. David Berz, and has multiple sites spanning California in Century City, Panaroma City, and Murrieta, and has recently expanded to Denver, Colorado. Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! We are actively hiring a Patient Scheduler to support our Valkyrie Clinical Trials Century City, Los Angeles, California site. LOCATION: Onsite, Century City, CA FLSA: Non-Exempt HOURS: Monday to Friday, Day Shift, 40 hours per week COMPENSATION: $22-$28 per hour (depending on experience) PURPOSE: Serves as a first point of contact for patients and study participants, coordinating appointments and helping to ensure smooth day-to-day operations in alignment with clinic schedules. Handles a high volume of calls and scheduling requests while maintaining accuracy and patient confidentiality. ESSENTIAL JOB FUNCTIONS: A. Coordinate, schedule, reschedule, cancel, and follow-up on patient appointments within a site or across multiple sites. B. Answer incoming calls and respond to patient inquiries regarding appointments, office hours, and general scheduling questions. C. Verify patient insurance information and confirm eligibility prior to appointments. D. Enter and update patient demographic and insurance data accurately in the EMR/practice management system. E. Send appointment reminders via phone, text, or email. F. Coordinate referrals and follow-up appointments with specialists as needed. G. Manage waitlists and fill last-minute cancellations to optimize provider schedules. H. Communicate with patient care and front desk staff as well as other clinical staff regarding scheduling conflicts, urgent add-ons, or provider availability changes. I. Meet all deadlines established by Flourish Research SOPs, policies, and procedures. J. Represent Flourish Research in a professional and courteous manner (verbal, written, and in appearance) during all interactions with sponsors, physicians, physicians' office personnel, participants, Flourish Research employees, Flourish Research contract personnel, as well as any other person(s) when carrying out task and responsibilities. K. Maintain confidentiality of information and issues relating to patients, study participants, protocol, and/or contracted entities. L. Comply with HIPAA, GCP, and clinic policies. M. Assist with other front-office, administrative, and operational duties as needed, including cross-functional coverage of front desk duties as required. N. Additional duties as assigned or required by management. PHYSICAL REQUIREMENTS AND/OR ENVIRONMENTAL FACTORS: A. Work is normally performed in a typical interior/office work environment. B. Occasional local travel may be required. C. Daily computer use. D. Ability to properly lift 10 pounds and occasionally more than 10 pounds. E. Frequent contact with patients, physicians, and other center staff. F. Ability to work in an environment which at times may be stressful, including frequent interactions with others, interruptions, multiple calls and inquiries, and potentially emotional situations. G. Manual dexterity to operate a computer, telephone, copier, fax, and other such office equipment as necessary. H. Occasional overtime work as needed. Requirements MINIMUM REQUIREMENTS: Education: High school diploma or equivalent required; some college coursework preferred. Experience: 1+ years of experience in medical scheduling, front-office healthcare administration, or a related customer service role. Experience working in a multi-provider or high-volume clinic preferred. Knowledge and Skills: A. Familiarity with electronic medical records (EMR) and practice management software strongly preferred. B. Strong understanding of medical terminology and insurance verification processes preferred. C. Prior experience with insurance authorizations and referrals. D. Excellent verbal and written communication skills. Able to communicate clearly, professionally, and effectively in person, in writing, or by phone. E. Ability to collaborate and align with both internal and external stakeholders. F. Excellent customer service skills for both inter and intra department. G. Demonstrates professionalism, confidentiality, and sound decision-making. H. Ability to manage high volume calls, messages, call routing, and follow-up communications. I. Ability to maintain records and documentation in an accurate and timely manner. J. Ability to communicate effectively with patients to provide clear and thorough instructions, answer questions, and complete required processes. K. Excellent computer skills to include Office365 products. L. Ability to learn and demonstrate compliance with company policies and procedures. M. Strong organizational skills and ability to multitask in a fast-paced environment N. Ability to work both independently and in a team environment. O. Consistently demonstrate Flourish Research’s core values. Benefits Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays. Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.

Job Description Job Summary: The receptionist plays a key role in coordinating participant appointments and providing administrative support for the PACE program. Responsibilities include scheduling internal and external appointments, ensuring timely submission of medical records, notifying participants of appointments or any changes, and coordinating with the transportation team. This role also handles front desk duties, such as greeting visitors, managing phone calls, checking participants in and out, and maintaining accurate demographic records. Additional tasks include preparing and maintaining participant charts, processing medical information, compiling assessment summaries, and supporting general office functions such as filing, faxing, and report preparation. Qualifications and Requirements: Education: • High school diploma or equivalent required. Experience: • Prior experience in healthcare and medical records is preferred. Duties and Responsibilities: Receptionist: • Directs incoming calls, greets visitors, and routes calls to appropriate departments., • Answers telephones by the third ring in a friendly, professional manner., • Opens and routes incoming mail; processes outgoing mail., • Uses a paging system per K-day PACE procedures, • Updates and maintains the telephone directory., • Coordinates telephone repair service and maintains related logs., • Assists with front office operations, including patient check-in and check-out., • Provides accurate information about agency services to participants, families, and the public., • Uses customer service principles to interact professionally with participants, physicians, and staff., • Responds to emergency calls per K-day PACE procedures., • Maintains organizational support lists., • Performs general clerical duties, including filing, faxing, and copying., • Possesses effective oral and written communication skills., • Demonstrates organization, flexibility, dependability, and resourcefulness., • Works collaboratively with staff, providers, government officials, and external agencies. Scheduler: • Ensures necessary equipment and supplies are available for scheduled appointments., • Schedules new and established participants for clinic and assessment appointments., • Monitors and manages all assessment and continuous care appointments., • Sends appointment reminders and follows up on missed or rescheduled visits., • Identifies and resolves scheduling challenges, collaborating with management and participants., • Manages multi-level scheduling needs to optimize participant engagement., • Develops and updates Plan of Care (POC) and reassessment schedules; communicates with the IDT., • Assists with chart preparation and scheduling of future appointments as ordered. Medical Records: • Prepares charts for new participants and manages active/closed records., • Purges, organizes, and maintains participant records., • Scans documents (excluding clinic faxes such as labs, consults, discharge notes)., • Requests and sends medical records during intake or per IDT request., • Maintains confidentiality and releases information according to HIPAA guidelines., • Keeps demographic records and face sheets accurate and up to date., • Ensures attendance sheets are completed for all IDT and POC meetings., • Compiles reports from multiple data sources., • Creates correspondence, forms, schedules, and meeting minutes using word processing tools., • Assists the Quality Manager with grievance forms, appeals, and CMS audit data entry., • Practices universal precautions and ensures participant confidentiality., • Understands participant rights and confidentiality protections.

Coordinate referrals, appointments, and follow-ups.

Medical Assistant (Bilingual - Spanish).Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.Monday–Friday (8AM–5PM or 8:30AM–5:30PM) +.Join a busy outpatient clinic in.Family Practice/General Practice.Bilingual Spanish Medical Assista

Select Medical - JobID: J40b4fa6c5a5748c9b60784f1bfc1a69d-1 [CNA / Health Aide] As a Certified Nursing Assistant at Select Medical, you'll: Assist patients with daily activities and provide basic care; Monitor vital signs and report changes to nursing staff; Maintain patient hygiene and comfort; Sup

Select Medical - - Responsibilities: Obtaining vital signs, height, weight, and demographics; Assisting patients with personal and daily care; Delivering meals and assisting feeding; Turning and positioning immobile patients; Responding to patient call lights.

Amergis Healthcare - - Responsibilities: Screen temperatures at warehouse entry; Assist warehouse in health and safety protocols; Enforce health and safety measures.

We are seeking an experienced Medical Assistant to join a busy OB-GYN/Women’s Health practice.This role is ideal for a skilled back-office Medical Assistant who thrives in a fast-paced environment, is comfortable managing high patient volumes, and takes pride in providing compassionate, efficient,

Providence Health & Services - JobID: 416631 [Medical Office Assistant] As an Administrative Assistant at Providence Health & Services, you'll: Maintain and coordinate the Affiliates Operations Leadership calendars including appointments and meetings; Coordinate each by establishing date, time and l

Pride Health - - Responsibilities: Coordinate calendars, manage communications, and support daily office operations in Los Angeles.

We are seeking an experienced Medical Assistant to join a busy OB-GYN/Women’s Health practice.This role is ideal for a skilled back-office Medical Assistant who thrives in a fast-paced environment, is comfortable managing high patient volumes, and takes pride in providing compassionate, efficient,

Cedars-Sinai - - Responsibilities: Schedule appointments and meetings for department staff; Arrange travel for individuals, groups, or department; Respond to inquiries and escalate as needed; Format and edit documents and presentation materials; Compile financial and operational data for budget/wor

Cedars-Sinai - - Responsibilities: Schedules appointments and meetings; Researches and responds to inquiries and calls; Formats, edits correspondence, memos, and reports; Compiles financial and operational data for management reports; Distributes information within the department.

Cedars-Sinai - 8700 Beverly Boulevard - Responsibilities: Schedules appointments and meetings; Arranges travel for individuals/groups; Formats and edits documents and reports; Maintains internal filing system; Assists with budget/workforce planning data.

Davita - 4101 Torrance Boulevard - Responsibilities: Ensure timely/accurate completion of change requisitions, treatment logs, patient charts, invoices, and purchase orders; Assist patients with transportation and physician appointments; Provide clerical support using Microsoft Office; Maintain pati

Cedars-Sinai - 6500 Wilshire Boulevard - Responsibilities: Lead and supervise department staff; Schedule and coordinate executive calendars; Coordinate meetings and agendas; Compile financial/operational data for planning; Process invoices and expenses; arrange travel.

We are seeking an experienced Medical Assistant to join a busy OB-GYN/Women’s Health practice.This role is ideal for a skilled back-office Medical Assistant who thrives in a fast-paced environment, is comfortable managing high patient volumes, and takes pride in providing compassionate, efficient,

Cedars-Sinai - - Responsibilities: Schedules appointments and meetings; Arranges travel for individuals or department; Formats and edits documents and reports; Manages invoices and reimbursements; Supports staff development activities and Kronos editor.

Cedars-Sinai - 8701 West 3rd Street - Responsibilities: Schedules appointments and meetings; Arranges travel for department; Formats and edits memos/reports/minutes; Compiles data for budget/ workforce planning; Manages internal filing system.

We are seeking an experienced Medical Assistant to join a busy OB-GYN/Women’s Health practice.This role is ideal for a skilled back-office Medical Assistant who thrives in a fast-paced environment, is comfortable managing high patient volumes, and takes pride in providing compassionate, efficient,

Cedars-Sinai - 127 South San Vicente Boulevard - Responsibilities: Schedules appointments and meetings; Arranges travel for individuals or department; Formats, edits correspondence and reports; Compiles data for budget/workforce planning; Maintains internal filing system.

We are seeking an experienced Medical Assistant to join a busy OB-GYN/Women’s Health practice.This role is ideal for a skilled back-office Medical Assistant who thrives in a fast-paced environment, is comfortable managing high patient volumes, and takes pride in providing compassionate, efficient,

We are seeking an experienced Medical Assistant to join a busy OB-GYN/Women’s Health practice.This role is ideal for a skilled back-office Medical Assistant who thrives in a fast-paced environment, is comfortable managing high patient volumes, and takes pride in providing compassionate, efficient,

Home Depot - - Responsibilities: Process Checkout and/or Return transactions; Monitor and maintain the Self-Checkout area; Proactively seek product/project knowledge to provide customers with information and identify selling opportunities; Provide first level escalation for customer issues; Assist i

Crate & Barrel - - Responsibilities: Process orders through POS accurately; Answer customer questions professionally; Process payments at POS; Wrap and bag orders; maintain neat cash wrap; Assist with stocking displays and merchandising.

Responsibilities: Greets members and assists with membership; Processes member transactions and payments; Monitors register and handles cash securely; Assists with self-checkouts and maintains area cleanliness; Provides high level member service.

Medical Assistant (Bilingual - Spanish).Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.Monday–Friday (8AM–5PM or 8:30AM–5:30PM) +.Join a busy outpatient clinic in.Family Practice/General Practice.Bilingual Spanish Medical Assista