10 Best appointment Jobs in Niagara Falls, New York (July 2026)

Patient Services Representative

20 days ago

Niagara Falls

Job DescriptionDescription: We are seeking a patient-focused Patient Services Representative to join our team at our Niagara Falls Memorial Medical Center clinic in Niagara, Falls, NY. Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment. Comprehensive Benefits: • Monday-Friday schedule, • Medical, dental, and vision coverage, • Employer funded Health Reimbursement Account (HRA), • 401(k) with company match, • Generous vacation and sick time, • Company-paid life insurance, • 11 paid Holidays limited latitude for utilizing judgment and initiative. Responsibilities: Medical receptionist • Greet and welcome all patients: Creating a friendly and welcoming environment is paramount, setting the tone for the entire patient visit. This involves greeting patients and visitors in person and over the phone professionally., • Announces patients, visitors as needed with sensitivity., • Interact with fellow workers in a way that promotes a respectful and cooperative working environment, • Assists nurses, physicians, and other clinical and/or medical staff l with administrative support, • Accurately and efficiently respond to tasks received from providers, other office staff, and billing, • Open and close the patient waiting room, • Utilize spare time in work related activities which contribute to the clinic's needs, • Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual Registration and Information Management • Register patients using EMR., • Coordinates and prepares patient’s appointments and itinerary, • Check insurance eligibility and verification on every patient, • Collect and scan insurance and other required documents, • Check report to ensure coverage and proper co-pay collection, • Confirm insurance eligibility and verification prior to scheduling new patient appointments, • New patient intake including entry into EMR, • Verify and update patient demographic and insurance details at each visit., • Collect identification and insurance cards, copying or scanning them for the patient's record., • Scan other relevant patient information into the Electronic Medical Record (EMR)., • Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessary, • Retrieves patient records, test results and/or charts from outside sources, • Prepares paperwork and patient records related to their area of responsibility Financial Responsibilities • Collect co-pays and past due balances on patient accounts. Process payments and issue receipts. Handle insurance inquiries and verify insurance eligibility. Appointment Management • Optimize provider schedules by efficiently scheduling and confirming appointments. Answer phones, taking messages, and making appointments., • Calling and rescheduling cancellations., • Monitor’s voicemails and returns calls, • Creates reminder calls Patient Support and Communication • Answer patient inquiries, provide general information, and address concerns. Help patients complete medical forms and guiding them on next steps. Ensure patient privacy and confidentiality, following HIPAA regulations., • Invites every patient to join the patient portal and includes proper paperwork and education to the patient, • Patient check-out., • Act as a liaison between patients and healthcare providers., • Maintain and update patient records. Maintain office inventory and equipment, including ordering supplies. Maintain cleanliness and organization of the reception area., • Creates and mails patient letters (no show and 3 call attempt), • Provides assistance to patients and family members; refers questions to the appropriate department or individual, • Maintains, sorts, files, and obtains patient records, files and/or charts Other Duties and Responsibilities: • Backup for Medical Records, • Duplicates and distributes photocopies, as needed, • Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested, • Assists other departments with administrative duties, as requested, • Prepares other written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics, as directed, • Update HealtheLink, as requested, • Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops., • Performs other related duties as assigned or requestedRequirements: Education & Experience: • High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or, • High School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience., • Must have one (1) year customer service experience in an office, preferably with patients, • Successful completion of an accredited medical office assistant education program preferred, • Must have experience working in Windows and with MS Office software

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