Assistant General Manager
3 days ago
East Rochester
Job DescriptionBenefits: RESPONSIBILITIES: CENTER OPERATIONS • Understand the centers key KPIs and financials to make informed and responsible business decisions., • Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service., • Oversee center initiatives i.e. center maintenance, training, brand consistency, etc., • Daily, Weekly, and Monthly cleaning and maintenance of the center, • The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center., • Communicate any Coach schedule changes using appropriate scheduling and communication platforms., • Sell and schedule events such as camps and parties, to maximize center profitability.SALES, • Maintain flawless lead management by conducting call drives to new and existing leads in the Centers CRM tool., • Finalize sales and bookings that are generated through online self-sign-up flow., • Source and attend local events to increase brand awareness and drive incremental leads and memberships.LEADERSHIP, • Foster a coaching culture - see something, say something., • Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality., • Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates., • Manage and support the ongoing professional development of staff through online training., • Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.COACHING, • Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands., • Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it., • Demonstrate and manage the implementation of various programming and curriculum elements., • Use the KS Coaches App to record data and provide data (attendance, awards, etc.)., • Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight., • Must be comfortable physically working with kids to ensure proper technique and ensure student safety., • Approximately 5-10 coaching hours per weekSKILLS/QUALIFICATIONS, • Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable! Comfortable speaking to parents/guardians regarding a variety of topics., • Achieve Coach Certification through the HQ Training and Certification team., • Complete training online as required by the HQ Training and Certification team., • Prior experience as a pediatric OT/PT is a plus, but not required., • Previous experience in management is preferred but not required., • Practical work experience with Google and Microsoft platforms., • Intermediate knowledge of physiology, exercise techniques, and body mechanics. DNA/COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: High Standards • Establishes and holds high standards.Natural Leader, • Creates and embodies KidStrong culture., • Takes initiative.Leads by Example, • Sets tone through actions.Passionate, • Stays focused on the KidStrong goals., • Goal-oriented and high-performing.Command Presence, • Upholds KidStrong Values; creates a vision for others.Teacher, • Communicate and ensure the transfer of knowledge.Professional, • Approaches others in a tactful manner., • Reacts well under pressure., • Treat others with respect and consideration., • Accepts responsibility for own actions., • Follows through on commitments.Performer, • Engaging, Fun, Likable., • High Energy, Clear & Easy to Understand.Mentor, • Develops and nurtures relationships, • Focuses on developing self and othersPlanning/Organizing, • Prioritizes and plans work activities; Develops realistic action plans., • Sets goals and objectives, • Uses time efficiently, • Plans for additional resources, • Organizes or schedules other people and their tasksOral Communication, • Speaks clearly and persuasively in positive or negative situations, • Responds well to questions; Listens and gets clarification, • Demonstrates group presentation skills; Participates in meetings.Written Communication, • Writes clearly and informatively; Edits work for spelling and grammar, • Varies writing style to meet needs, • Presents numerical data effectively; Able to read and interpret written information.Teamwork, • Balances team and individual responsibilities., • Exhibits objectivity and openness to others' views., • Contributes to building a positive team spirit; Supports everyone's efforts to succeed., • Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.Coachable/Low Ego Mindset, • Gives and welcomes feedback., • Encourages exploring of different perspectives to reach common goals and objectives., • Has a growth mindset; Sees every opportunity as one to learn from.Adaptability, • Comfortable calling an audible; continuing or adjusting the play after the audible is called., • Embraces innovation and a quickly changing landscape. 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