Systems Administrator / Administrative Assistant
25 days ago
Fairfield
Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement PRIMARY RESPONSIBILITIES AND DUTIES Below are list of some of the responsibilities, but not limited to the following: • Customer Services include answering phones and greeting customers., • Manage AMS360 to ensure all reporting is accurate and that all policies are entered from Agency zoom., • Manage Agencyzoom to ensure that producers enter in all their premium sales into the system., • Manage QuickBooks to ensure that the Agencys Bank Reconciliations are done on a monthly basis., • Manage the accounts, notes, and passwords in the Bitwarden password storage system on a daily basis., • Enter the producers policy premiums into AMS360 to generate their commission reports on a monthly basis., • Enter in the producers commission policies into AMS360 on a daily basis before commissions., • Maintain IVANS Downloads in AMS360, and authorize the downloads every day., • Process and review insurance documentation, and ensure all documents are complete., • Take payments from customers, and process them through the ePay portal, the BILL portal, or the specific payment portal that their policy dictates., • Serve as a backup for other jobs as necessary., • Help producers and CSRs with any questions they have in regards to AMS360 and Agencyzoom., • File and maintain customer insurance files. This information is personal and confidential., • Applies and renews any Insurance Licenses the producers and CSRs have in both their resident and non-resident states, • Handle both the search process and the onboarding process for new insurance carriers, • Completes and submits applications and related documentation to appropriate insurance markets., • Identifies and develops insurance prospects and appropriate markets., • Creates and maintains client or prospect lists., • Schedule staff meetings for the entire agency in Microsoft Outlook on a monthly basis., • Schedule onboarding meetings with insurance carriers on the behalf of the entire agency in Microsoft Outlook., • Prepares, requests, and sends binders to insureds., • Explain coverages and exclusions and document explanations in AMS360 for future reference., • Works with clients to ensure limit and coverage adequacy., • Provides needed information and clarifications about clients to company personnel, and documents system by transaction date., • Review existing policy coverages, at least annually, to upgrade accounts and remarket, if necessary., • Assists producer staff to collect client information in preparation of schedules of insurance, summaries, and renewal proposals., • Review appropriate policy change requests and other account activity., • Documents automated file as appropriate. Uses each client contact as an opportunity for coverage review and marketing of need covered., • Recommends and helps insureds carry out loss control programs, independently and with company loss control staff., • Contacts insureds to assist in collecting past due premiums or audit amounts., • Retains assigned percentage of accounts at each renewal., • Continues to develop relationships with the insured., • Accepts and handles any duties/prospects as assigned by agency management.Personal and Organizational Development:, • Participate in sales meetings., • Identifies training needs with assistance from managers. Develops a personal improvement plan and take responsibility for learning and improving technical and sales skills regularly., • Reads and interprets technical manuals and insurance information from carriers, vendors, publishers, etc., • Organize staff events., • Orders food and catering for events., • Maintain office supply inventory., • Install new office hardware such as monitors, printers, computers, phone systems, bluetooth accessories like keyboards, etc., • Fix hardware and software issues for any computers or printers that malfunction., • Mail out checks to insurance carriers, banks, or clients that we need to pay., • Mail out important documents to insurance carriers and clients when they are asked for.KNOWLEDGE, SKILLS, AND ABILITIES, • College education or equivalent insurance experience., • Adequate knowledge of the Agency Management Systems of AMS360 and Agencyzoom., • Adequate knowledge of the Bookkeeping System of Quickbooks., • Ability to communicate verbally and in writing with others, to explain complex issues, to receive and interpret complex information, and to respond appropriately., • Ability to understand written and oral communication and to interpret abstract information., • Adequate knowledge of insurance products and usages., • Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists and enter into AMS360 and Agencyzoom., • Adequate knowledge of insurance markets and reference to markets., • Knowledge of insurance rating and underwriting procedures., • Ability to carry out complex tasks with concrete and abstract variables., • Ability to add, subtract, multiply, and divide whole numbers, and to perform simple calculations involving decimals and fractions with accuracy., • Ability to utilize computer programs and understand functionality., • Ability to process written and other materials visually.Working Conditions:, • High-pressured, fast-paced environment with significant telephone and personal disruption., • Large number of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks.
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