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  • Customer Service Representative (CSR)
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    Customer Service Representative (CSR)
    2 days ago
    $27.2–$40.73 hourly
    Full-time
    Echo Park, Los Angeles

    We are looking for an enthusiastic and customer-oriented Customer Service Representative (CSR) to become a valued member of our team. The successful candidate will act as a key liaison between the company and its customers, delivering prompt, accurate, and professional assistance. This position calls for strong communication skills, effective problem-solving, and a genuine dedication to creating a positive customer experience. Key Responsibilities Handle customer questions and requests through phone, email, chat, or face-to-face interactions with professionalism and courtesy Address and resolve customer concerns by assessing needs, identifying appropriate solutions, and ensuring issues are fully resolved Accurately process orders, returns, exchanges, and updates to customer accounts Document customer interactions thoroughly and correctly within the CRM system Refer complex or unresolved matters to the appropriate team or supervisor as needed Communicate product and service details clearly and confidently to customers Adhere to company policies, procedures, and service guidelines Consistently achieve or exceed established performance standards, including response times, resolution rates, and customer satisfaction goals Required Qualifications Previous experience in a customer service or support position is preferred Excellent verbal and written communication abilities Ability to manage challenging situations with professionalism, patience, and empathy Proficiency in basic computer applications and familiarity with customer service or CRM software Strong organizational skills with keen attention to detail

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  • Speech Language Pathology Assistant
    Speech Language Pathology Assistant
    7 days ago
    $34–$42 hourly
    Part-time
    Woodland Hills, Los Angeles

    What You’ll Do: • Report directly to a Cross Country Education Speech-Language Pathologist, • Provide direct speech-language services aligned with student IEP goals, • Help students improve outcomes in classroom activities, social interactions, learning, and literacy, • Travel to one or a few assigned school sites – we aim to minimize travel when possible by assigning nearby locations Why Join Us: • Competitive pay ($34 - $42 per hour) with weekly direct deposit, • Paid mileage and drive time for travel between school sites, • Communications stipend (based on role and hours), • Paid training and administrative time, • Comprehensive benefits including medical, dental, vision, 401(k) with match, life insurance, tuition reimbursement, and wellness programs (based on role and hours), • Dedicated support team, • Company provided laptop, • Accrued sick/vacation time and paid holidays (based on role and hours) What We’re Looking For: A valid Speech Language Pathologist Assistant (SLPA) license in California Cross Country Education provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We will consider all employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of FCIHO.

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