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Job Description Starting Salary: $72,500 (Negotiable Dependent Upon Experience) Education/Training: High School Diploma or equivalent; education beyond a High School Diploma or equivalent preferred; specialized banking education/training; valid driver's license. Skill(s): Proficient in English, reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communication, customer service and sales skills; demonstrated leadership, management, and supervisory skills; proficient organizational and project management skills; proficient problem-solving ability; thorough knowledge of the features and benefits of all bank products and services; thorough knowledge of bank operating policies and procedures; knowledge of federal banking regulations; thorough knowledge of branch operations including Teller operations, cash and ATM procedures; proficient PC skills; ability to lift fifty (50) lbs. of coin. Experience: A minimum of four (4) years' related experience required. General Responsibilities Responsible for managing assigned Branch Office in order to meet the financial services needs of customers in the given community market area; implementing strategies to achieve goals developed for the office as part of the Retail Banking Division's annual operating plan; ensuring office compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports. • Manages assigned Branch Office in order to meet the financial services needs of customers in the given community market area as follows: 2. Leads, organizes, and directs all inside and outside sales, branch functions, and business development activities in order to achieve growth, excellent customer service, and profitability for the Bank., 3. Enhances Bank image through friendly, pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations., 4. Conducts relationships with customers in a manner that will enhance the overall marketing effort of the Bank., 5. Ensures customer retention as well as growth of the branch and its team., 6. Works with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled., 7. Ensures that the branch office is properly staffed to meet customer service needs as well as sales objectives., 8. Ensures all customer service personnel are adequately trained with respect to both product knowledge and sales techniques., 9. Motivates and coaches branch team to ensure the successful development and performance of all employees in areas of customer experience, sales goals, and leadership., 10. Establishes specific sales and customer service goals for each sales representative., 11. Ensures all sales and customer service reporting information is provided on a timely basis., 12. Conducts regularly scheduled sales and customer service meetings., 13. Serves as an active member of the office customer service team and is held accountable for sales performance., 14. Makes "outside" sales and customer service calls on present and prospective customers within the office's market area., 15. Ensures that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc., 16. Provides for the proper security, maintenance, safety, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers., 17. Conducts regular self-audits within branch., 18. Establishes Customer Information Files (CIFs) and opens new accounts with appropriate identification., 19. Reviews all new accounts for accuracy and legitimacy., 20. Prepares outgoing wires., 21. Places stops and holds on accounts as required., 22. Participates in the development and execution of product plans., 23. Establishes/coordinates Remote Capture process for business customers., 24. Ensure timely review of various branch reports for accuracy., 25. Ensures timely submission of required reporting., 26. Actively participates in community organizations and activities in a manner which reflects favorably on the Bank. We Offer: • Medical benefits, • Dental benefits, • Vision benefits, • Life insurance, • 401K, • PTO, • LifeMart (employee discount program), • Health Savings Account, • Flexible Spending Account, • LTD Insurance (employer paid), • Paid Federal Bank holidays First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors. First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.

Job DescriptionAmalgamated Bank is seeking an enthusiastic Branch Administrative Support Manager. Reporting to the Branch Sales & Service Manager, the Branch Administrative Support Manager (BASM) manages all operational, audit, and training activities of a branch. Responsible for the overall success of the branch operating model, including staff training, audit compliance, updating/revising branch policy and procedures, operational integrity of the branches, transactions/operations, servicing, and special projects related to the branch and Online Branch channels. The BASM ensures all branches have sound operations, meeting audit, compliance, and regulatory expectations. The BASM oversees onboarding and training for all branch employees. Consistently meets with internal departments to review overall bank policies and procedures By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Ensures operational requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets., • Takes ownership of complex account servicing and error resolution issues, including those escalated by other Retail Staff. Works with the Retail Sales and Service Manager to provide coaching and guidance to improve and reduce future problem resolution/escalations., • Provides training to branch new hires and ongoing training for updates on systems, procedures, policies to existing branch staff. This includes, but is not limited to Horizon platform, consumer online banking platform, commercial online banking platform, and new account origination. Training can be conducted in our Headquarters, or virtually via MS Teams, • Updates Training Materials and Creating Job Aids for branch staff, • Updates and revises retail branch policies and procedures as needed and provides updates to existing programs or product features., • Assess, suggest, and implement new procedures, workflow processes, or systems to increase operational efficiency, • Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies., • Maintains internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable., • Ensures branches operate within regulatory and compliance expectations and pass all branch audits, • Manage operational risk for the retail network by following policies, guidelines, and regulations, • Create a strong workforce by developing individuals in the banking operations team, • Oversee the processing of loans, deposits, and other banking activities to ensure accuracy and accountability, • Oversee implementation of bank operations projects to ensure alignment with expectations and strategic initiatives, • Engage with Audit, Regulators, Community, • Work and collaborate with other business lines to include Operations, Amalgamated Investment Services team, Electronic Banking, Call Center and Loan Servicing, • Makes decision on branch closings and liaises with compliance/legal departments to notify regulators of such actions, • Liaises with 3rd party vendors for any product, service, or operational enhancements/issues related to branch operations, • Reviews branch monthly self-audits, • Conducts Branch Quarterly Inspection, • Monitors and ensures Timely Research and Remediation of Chase Open items , Fed open items and Suspense GL, • Conducts Daily Review of all operational items for Branches with 3 or less staff, • Monitors Daily processing of teller work in Imagecentre and ensures work is decisioned and closed for BOSS processing overnight, • Provides first line escalation for Branch Support for immediate System issues. Constraints may require opening ticket with FIS, • Provides BOT Operations and Product support for Horizon XE updates to test releases, • Provides BOT Operations support to address Branch issues needing resolution such as operational errors, • Provides Finance Support with Unposted GL pertaining to branch entries, • Monitors Branch requests from call center and other internal areas emails to ensure response and completion, • Monitors AB internal mailbox ensuring items are processed and decisioned, • Monitors New Accounts Report, Maintenance Report, and IRA Issue Report to ensure remediation, • Monitors San Francisco ATM proof and Loading, • Monitors Payments One and Vision4 for ATM outages, • Creates and maintains Share Point maintenance for Branch Share point sites, • Other duties as required Knowledge, Skills and Experience Requirements: • This position reports to the Branch Sales & Service Manager and has a sound working knowledge of the overall operations of the branch., • Education and Experience Required:, • Bachelor’s degree; or in lieu of degree, a minimum of four (4) years of relevant professional experience., • At least three (3) years of proven sales experience, • Minimum of two (2) years’ managerial experience or demonstrated leadership abilities., • Demonstrated strong knowledge of business banking products and services, with proven expertise in client relationship management., • Strong financial services product knowledge preferred., • Proficiency in common PC software, including Microsoft Office applications (Word for word processing and Excel for spreadsheets)., • Experience using the internet for business applications, and proficiency with email platforms., • Excellent communication and interpersonal skills, with the ability to interact professionally with personnel at all levels and with business partners across the organization. Our job titles may span more than one career level. The starting base salary for this role is between $110,000.00 – $125,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.

Job Description Call Center Specialist ???? Parsippany, NJ ???? Full-Time | Non-Exempt ???? Posted: September 2025 About Us We are a member-focused credit union committed to helping individuals achieve their financial dreams. Our team thrives on delivering exceptional service and building lasting relationships with our members. Job Summary As a Call Center Specialist, you will be the voice of our credit union, assisting members by phone with their financial needs. You’ll provide outstanding service, resolve issues, and promote products and services that support our members’ financial goals. Key Responsibilities • Handle member inquiries related to ATM, debit/credit cards, funds transfers, online/mobile banking, ACH disputes, and more., • Respond to calls, voicemails, texts, and emails in alignment with our service standards., • Identify member needs and recommend appropriate products and services., • Research and resolve routine account issues and complaints., • Support Electronic Services with overflow tasks., • Fulfill member requests for account records., • Report suspicious activity to management and compliance., • Mentor and train team members as needed., • Previous experience in a call center or customer service role preferred, but we are willing to train the right candidate., • Strong written and verbal communication skills, bilingual conversationalist strongly preferred., • Ability to multitask and work in a fast-paced environment., • High School Diploma or GED equivalent, • Ability to assist members in a warm and professional manner., • Team player with a courteous attitude and ability to provide conflict resolutions., • Possesses professional maturity with a pleasant and patient phone etiquette., • Detail oriented with an ability to multi-task while maintaining a high degree of accuracy., • Completes tasks with a sense of urgency to meet all deadlines., • Strong computer skills in Microsoft (MS Office) environment and all job-related software programs., • Competitive salary, • Health, Dental, FSA, Life, LTD, and Vision insurance, • Paid Vacations and Sick Time, • Paid Holidays, • Generous Company Match 401(k) plan, • Paid Birthday, • Paid Volunteer Day, • Professional office environment with moderate sound., • Flexibility to work: Monday – Friday 8:30 a.m. to 5:30 p.m., and rotating Saturdays 8:45 a.m. to 12:15 p.m., • Ability to move around the building as well as travel to other branches, off-site training, and/or meetings as needed is required., • Ability to use office equipment such as computer, telephone, copier, stamp machine, etc., • Ability to sit or stand for prolonged periods of time., • Vision corrected to within normal limits. Garden Savings Federal Credit Union is proud to be an equal opportunity employer, fostering diversity and inclusion in the workplace. All employees and qualified applicants for employment are covered by federal and state discrimination laws. All employment decisions, including recruitment, promotions, appraisals, and/or training are made without regards to any protected characteristics. If you have any questions, or require assistance or reasonable accommodation, please call (973) 586-2000.